Latest Reviews and Complaints
Cogeco Complaints Page 8 of 8
rough business practice
I was away and missed paying some my bills at my vacation home for February, including my Cogeco cable bill. They made only one attempt to contact me by phone - when I was away. They then sent a "collector" who came at 8:30 pm and behaved rudely with my wife when I was at work, took away my modem and cable box, all this when I had already paid the overdue amount recently. All the other services I had "defaulted" in February merely called again to remind me (they did not need to, I paid all bills as soon as I was back). Compared to that, Cogeco has a pretty rough way of doing business which consumers should be aware of.
The complaint has been investigated and resolved to the customer’s satisfaction.
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In late July or early August 2023
Cogeco installed a cable across my property without permission. They ran it across the lawn into the ditch,along the ditch and under my driveway through the culvert ..they then ran it along the top of my fence for about 60 feet to a neighbours house on another street.
Cogeco made my telephone number listed when it was supposed to be unlisted.
I called and complained. They admitted to the mistake. My ex got hold of the number and harassed me. I told Cogeco I will sue them for the cost for me to move and get security.
Then, Cogeco, tells me they are cutting me off.
They cannot do this. I need my service.
After spending a hour in phone talking to numerous people only to find out as a loyal customer i get 10 dollars off my bill per month a new customer pays 240 dollars less a year cant speak in person to a complaint department have ti gi on line that doesn't work either
Cogeco used to be a terrific company with excellent customer service. Now it's terrible!
I chose Cogeco because Bell was always a nightmare when it came to customer service, but Cogeco is now just as bad - if not worse. I am very disappointed and would not recommend this company.
Been with Cogeco 15 years and called to renew contract today after on hold for 30 minutes and they will jack the price up $25.00. Contract up August 15/18 and I will find another provider that will answer their phones in a timely fashion. So long to Cogeco.
Hello my name is Christine Galpin I've been waiting Cogeco to come to my place to hook up my cable for two weeks now this is getting me angry iam new to Windsor ontario i really would like it if they can get my cable up and running im not asking for much. Thank you for your time sincerely Christine Galpin.
I have been trying to contact you for over 10 days now. Wait times over 45 min etc. Its unaccepttable. Then to get through and be told that they can't help you because their system is slow or not working. Very poor customer service. Get it together cogeco
I lost my internet 9 days ago and have called several times each day and no answers and no service
No customer service at Cogeco. After they take your money BUYER BE WARE as you will have to wait hours and days to talk to someone and finally you will get a rep who doesn’t care, can’t help you and doesn’t have a clue why you have problems and will not even take a formal complaint. You will end up with that helpless frustrated angry feeling. Cogeco has real problems that have been going on for a long time and worst of all they don’t even care about customers. Stay away way far away from this company!
I have been trying to contact you for over 10 days now. Wait times over 45 min etc. Its unaccepttable. Then to get through and be told that they can't help you because their system is slow or not working. Very poor customer service. Get it together cogeco