I shop with Coach and awful lot. Over the past several years I received great customer service until recently. Now I just ordered a handbag, paid for 1 pm overnight delivery $30.00 and when I called the [protected], they tell me that I will not get this the next day. I ask why, they said because ur order was not placed here at 1pm. I told her yes, I did. I even called the store to confirm.
I asked to speak to a supervisor/manager and I get Christine Bennette, who tells me that I am unable to get my order that was placed 12pm on Thursday, friday. I told her I confirmed with the store and they did the 1pm overnight. She said well we are not able to do anything, we did not receive it on time here and it's ready to be shipped and it's on the truck. although she cannot give me a tracking number. I told her I spoke to the manager at the store and he explained I could ask for saturday delivery and she said that because of issues in the past that they have corrected, I would be unable to get this done. Okay so because of issues they corrected because they mixed up in the past, they are unable to fix this issue? How does this make sense. They made another mistake and I have to pay for their mistake? I am very confused. Is this how you treat someone that just spent $$415.80 in purchases?
I told her I know one of the ladies I spoke to said she would refund me the $30.00 charged for the overnight delivery and she stated well it is overnighted. You will get it Monday! Okay I ordered this on Thurday 12pm and if I am correct delivery by 1pm overnight would be Friday not Monday. So now tell me what I am missing here? I could careless what has happened in the past in which you corrected because you did something, if you want people to come back you treat them with repsect and you fix what you messed up. Do not blame me for what you did.
AWFUL customer service- Shop at the stores, not at the 800 number, they are the worst! or DO NOT SHOP here at all!
The complaint has been investigated and resolved to the customer’s satisfaction.