Clover

I purchased 3 chocolate flavoured SuperM Milkshakes from my local Spar in Port Elizabeth today (23/May/2022). The expiry date is 11 Nov 2022 and batch number is DZA5/11.

It tasted sour and spoiled. It has lumpy bits in it as well. Disgusting!

I have also noticed that their fresh milk has an off sour taste. This was a family favorite but I have stopped buying this for the last few months. It was wasted money down the drain. I tried calling on the customer care number but it does not work.

I have to bought Clover milk in blue bottle this is now the 2nd milk that tastes off and I bought the one from pick n pay and the other one at an Engen I cant return expiry date is still fine . But it just does not taste right ...

Please be advised that the above product has a expiry date of 17 October 2022 and PD of 18.02.22 ,it's nw turned green throughout the inside of the bottle, the milkshake was still sealed , kept inside the fridge and when it was opened to drink, that's when I was shocked to see my favourite milkshake gone off. It was a six pack of 300ml milkshake that I had purchased from a big supermarket in durban. This is the first time that I have experienced such a problem with your product. If there's any additional information you require you can contact me on [protected]

I purchased an chocolate flavored clover active drink from my local spar (3rd Avenue Newton Park, Port Elizabeth)

The best before date on the bottle is the 20/05/22,

Yet this product was sour and today is the 6th of May

Purchased 3 chocolate flavour and 3 strawberry flavour Super M Milkshake 1ltr from Checkers Hyper and was terribly disappointed. Super M used to be my favourite milkshake but the quality has gone DOWN drastically. It just hasnt got that flavour any longer. Its more like drinking plain milk now days with a little of colouring in it. Also it tastes very watery. Don't think I will purchase Super M Milkshake in future. There are cheaper milkshakes with better qulity.

For the last couple of weeks my Clover "fresh" milk has been sour from opening. Not only tastes sour, but curdles when heated.

Bought from different stores, different expiry dates.

Good afternoon,

On the 10th of April '22 I purchased the above mentioned product from the Checkers in Jean Avenue in Centurion.

BB date: 06/08/2022

Product ID: [protected]

Receipt no. C0044 #0090 12:02:43 160422 S083785 R03

Barcode: [protected]

This product has been a firm favourite of mine for many years now, and I usually buy between 2 - 3 of these tubs every month. I was however very disappointed to find that this particular batch of Feta was soft and spongy (formed but almost strangely gel-like). The texture is usually firm, dense and slightly compacted which usually makes it easy to crumble or slice it into neat squares for salads.

Can you please look into this and give me feedback at your earliest convenience. My email address is: [protected]@gmail.com

I look forward to hearing from you.

Kind regards

Mrs C Foord

We purchased a tub of 250ml fresh pasturised cream on Thursday 14th April for meal preparation on Easter Friday

When I opened the silver peel back seal on the tub, I noticed it was only half full.

I then weighed the tub and the scale showed only 198 ml.

I have always had a positive experience with this product so know it is not usual and thought to bring to your attention.

With the high price of fresh cream - once cannot afford to accept this kind of shrinkage.

I would like resolution and look forward to your speedy feedback.

thank you

Would you be happy if you where to be a clover customer.

For cheese thats been purchased 4 days ago at a shop in amanzimtoti this is disgusting

For the last couple of weeks my Clover "fresh" milk has been sour from opening. Not only tastes sour, but curdles when heated.

Hasn't reached expiry date and stored correctly at all times.

Tried the full cream and low fat milk from different retailers with the same result, so seems to be a production or transport problem...

Interestingly it is now marked down at my local supermarket, which may also be an indication ...

I'm not sure how a problem like this can continue so long without being rectified, it's not like it has gone unnoticed by other consumers.

I am an avid long-time loyal Clover consumer as it's always been my favorite however of late, and by that I mean for the past few weeks I am beginning to have doubts for the first time whether I should continue buying the Clover 2ltr full cream and low-fat fresh milk and based on the reply/results/resolution from Clover, from this complaint; whether I will use Clover period moving forward.

I buy both daily where I specifically choose expiry dates ahead of the next few days; and have been finding that more frequently when I open the milk at home, it has a sourish smell and if I put it in the microwave, it curdles. The first few times we returned the milk to be exchanged from the BP garage store we purchased it from during the week because we thought maybe it was their fridges however, we are finding that milk bought from Checkers, Pnp; and Take and Pay have also been sour/gone off; so that rules out the actual problem falling onto the stores.

I'm now assuming that maybe it's something that Clover is doing differently in terms of processing? Nevertheless, it's quite frustrating and working out to be a total waste of our money as we cannot be carting the gone-off milk every day to the stores, it's just inconvenient, ridiculous and a waste of petrol which is already so high in cost as well. to top it all we're then sitting with gone-off milk and nothing to consume because we have to wait for the next day then we go to the store again.

In essence, I'm not the first person experiencing this, and strongly believe that Clover is fully aware of this problem; so why is it taking so long to problem-solve and fix?

Lastly, it's also not going to be a good reflection of Clover's quality ethics and brand if more and more people start posting stuff like this via social media if they feel they are not being heard and that the problem is not being resolved. There are lots of other brands out there and people that are loyal to certain brands don't easily change over unless over a period of time the quality of such products has dropped, and the company can no longer provide the required quality in their/ certain products to keep the high consumer numbers.

We love clover products and always bought the 800g Gouda cheese up until two months ago when I noticed the cheese kept having a smelly smell and was quite off putting so we switched to the 800g Cheddar which was great but this time the cheese was lumpy, crumbly, I could not cut a slice out of it as it crumbled to pieces. The cheese was also wet when I opened the package. But what made it worse was it is incredibly salty. Very off putting. This is not cheddar cheese. Something went horribly wrong in the manufacturing process and quality control is clearly not on top of things. I also find inconsistencies in the Greek yogurt that we buy.

This is not on for one of the top and more expensive brands out there. I’m scared to spend more money on yet another disappointing product. And we eat a lot of cheese so Clover you will be missing out on our business. Quality and consistency is key.

I purchased two 1 liter clover classic custard boxes 28/03/2022

At pick n pay.

I am very disappointed in your product its too sweet the texture is runny and its too yellow.

I will return the 1 box before i vomit.

I am very disappointed in my findings. This morning I open up a yoghurt (Fruits of the forest with cereals) and the yoghurt is runny like water with yellow specks of something that looks off. If I had eaten this yoghurt I could have gotten really ill and luckily I check these things before eating. I bought these yoghurts yesterday (Sunday the 27th of March) at the Pick n Pay Boskruin.

Please advise on how to resolve this as I am not wasting a tray of yoghurts due to this.

It is a problem lately here in Mosel Bay the last month or so.

I always buy Clover products, but the milk is most of the time sour before the BB date. I bought milk at the SPAR on Monday 2022/03/14 and had to take it back yesterday 2022/03/16 the milk wasn't only sour but smelled rotten as well.

This means that I am no longer going to buy Clover milk. I'm also going to stop buying other products from your company.

Please attend to the problem? Allot of consumers are complaining. Your milk is also much more expensive and with the fuel price its not helping to go back to return the products, because its not usable.

Thank you.

Was in Number one cash store Grabouw Kaapstad voor 10:00 die oggend.nNie blanke man was besig by yskaste met Tablet om voorraad op te geskryf.

Toe persoon agter toonbank met hom praat skreeu hy op die persoon en se jy se nie vir my nie .Hy het aanhoudend met persoon agter toonbank geskel in die winkel voor almal APF winkel aan hom behoort.

Hy het kort kort vinger gepoint na hom.Nadat hul Hossain bestuurder,gaan roep om te help.Klim die Rep in sy meel af en druk sy vinger in sy gesig.

Ek is geskok tot in my diepste om te sien dat n Rep n klient so hanteer en behandel.

Hoe man jul so persoon in die geld sit wat jul beheld moet uitdra,ja soos hy maak ongeskik ongemanierd en niemand se vir hom.

Daars n probleem met die persoon .

Ek as n klient wat in winkel was is diep teleur gestel...en her my kop in skate gesak

HOOP JULLE SORTEER DIE NIE BLANKE GESETTE PERSOON UIT WAT HY RIG SKADE AAN JUL BEELD...

I purchased 2 x Clover fresh milk on Monday from Checkers, Gillits, Durban

1 had an expiry date of 11 March and the other 23 March.

When I got home to unpack, both bottles were bulging, as if they were going to explode and was leaking through the bottom.

It was also gone sour.

Please understand that with the fuel price hike it’s going to cost me more to return to the store which is 15km alway from my home.

I am therefore bringing this to your attention to be compensated as I also believe this product and it’s packaging is not the fault of the stores.

Please can I be compensated for these 2 bottles of milk.

Thank you

Michelle Govender

This is my third experience with exactly the same complaints on the SAME products.

This goes to prove that

1. Clover either does not possess any skills in dealing with customers complaints, or they just don't care a damn.

2. Clover do nothing to rectify their faults nor do they care a damn about quality control.

3. Maybe spend too much time looking inti the mirror. Let me explain. Have you noticed how much time they spend buttering up their profiles, and ego boosting their colleagues profiles to make them look good for possible head hunters. Oh shame, maybe they too are sick of Clovers internal policie? Who will know the truth.

My complaint is simple.

1. Clover Lactose Free milk goes sour (long life as well as fresh) several days before the bb date.

2. Their fresh milk bottles are difficult to open without carpentry tools.

NO interest in customer service.

First episode.

3 out of 6 bottles sour.

4 out of 6 did not open.

I just tossed them and suffered the cost of 3 bottles.

Second episode

2 out of six bottles sour

4 out of six didn't open.

It to nearly 6 frustrating months before Clover something.

THIRD episode

3 out of 6 sour

3 out of 6 didnt open

3 weeks later, 2 messages left with customer services,

4 instructions from a senior member to customer services to phone me, 3 requests for the Marketing Directors Contact details, and 5 contacts to senior officials on Linked In, and STILL absolutely NO INTEREST SHOWN.

I AM STILL battling to get someone from Clover to phone me back as promised.

ANYBODY OUT THERE ABLE TO PUT A BOMB UNDER CLOVER STAFF POSTERIORS TO GET THEM MOTIVATED?!

I purchased a 2l Clover Milk from Pick n Pay Verulam. Opened it yesterday and it is spoilt today. I poured this into a dish that I was preparing and now everything is ruined.

The expiry date is the 8 March 2022.

We have always purchased Clover milk but this is the second time this has happened. We over looked it the first time but this seems to be more frequent now.