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Super M milkshake - chocolate
Upon opening the product which was part of a pack of Super M Milkshake the product was green and rotten looking. The product could not be consumed and would be hazardous to health. The product was purchased from Makro Cornubia on the 19 th February 2022.
Images of bar code, expiration and color of product will be provided.
We look forward to a response
Desired outcome: Please provide us with a product that can be consumed and to rectify the issue and make sure such products are not sold at any retailer.
Clover fresh milk
Clover 2L fresh milk always getting spoilt before expiration date a week before and this has happened on many occasions. Very disappointing as clover claims to be the best brand. I have pictures of bar codes
Desired outcome: Compensate by providing clover vouchers
Clover 2x2lt milk.fresh milk.
I bought 2x2lts milk from Spar in North Beach. The milk was not expired.
When i complained 2 Spar, they asked me 2 inform you. I was very disappointed because no refund. Milk was bought on the 10th February. 2022.
Expiry was 16th February.
Desired outcome: Did not get a refund.I am a pensioner. Cell [protected].R.Jeewa
Clover Low fat fresh milk
I bought a 2liter clover milk BB date 18 February 2022 from Checkers Mountain mill mall. I pour into pot to made a white sauce. Milk sour. I took the milk back to them, they exchanged it the 9th of February when I got home also sour (BB date was also 18th of Feb). Over the weekend of the 12th of February went to Foodlovers Mark and also bought Clover milk (dated also 18th of Feb). Open when we got home also sour. I don't know if it was only the batch of the 18 Feb but ya lost 2 x 2liters of milk and this wasn't the 1st or second time aroud.
Desired outcome: Refund or coupon. Can't drive back to the shops to exchange everytime milk is sour.
Clover low fat fresh milk 2 litre carton
This is the second time this month I have purchased Clover low fat fresh milk and the milk is curdled and sour.
The expiry date on the carton is 18 February 2022.
Purchased from Checkers, Constantia Emporium
11/02/2022 at 15.25
Desired outcome: refund and response
2l clover milk
Milk is always expired before its date how is this possible... It says 18th February 2022 today is 13th February 2022. Im always having this problem since last year. When we take it back to the shop we purchased it from they need slip after a day or two no one keeps slips. Some shops say take it up with clover. The price is higher but quality is worse
Desired outcome: Dates are wrong
Clover Low fat milk
I always buy Clover Box low fat milk
This is now the 5th time that have to return 2lt of milk because is is sour,
I always buy from Lemon Tree shopping center Pick n Pay.
Yesterday I decided to buy From Makro in Alberton to find the same issues exp date is the 18th February and the milk is sour.
You really need to look into these box milk, I have attached the photo off the milk when we use in Coffee
Every time I make coffee and milk is sour I am also waiting Coffee.
Desired outcome: need Feedback,
Milk not expired but is spoilt.
So much money is been thrown down the drain buying clover milk. The low fat milk in the plastic bottle tastes dreadful and the cartons that I prefer are always curdled way before the sell by date.
This has been an on going problem for months. It makes no difference if I purchase the milk at Checkers/OK/Spar or Pick n Pay.
Please keep your consumers content with quality products as a choice must then be made to use alternative brands that are reliable and fit for human consumption.
Regards
Michele Kotze
(Mossel Bay-Western Cape-South Africa)
Desired outcome: Better quality control and better cold storage delivery by suppliers.
Good day we also had the same experience and my Mom drank the milk she won't stop going to the toilet Iam really scared.
Clover Nolac cotton wool inside
I bought a litre of fresh Nolac milk on 29.1 at Food Lovers Hermanus.
Expiry date was 2.2.22. (DZA5/11)
It tasted like old sheep,& when I poured it out there was cotton wool inside, not something like cotton wool, but real cotton wool. What is cotton wool doing in a milk processing plant? I kept carton & cotton wool.
Packing Date 31.12/2021 L13 11.19
Desired outcome: I would like to know the origin of the cotton wool & would like security that cotton wool has nothing to do with covid swabs or any other unhygienic situation
2l milk
I bought a clover 2l full cream milk on the 25th January expiry date 4th of February and it was chunky. I returned it on 26 January for a low fat expiry date 5th February and it has the same problem. This is the second time I have been inconvenienced because I supported your company. One I can understand but 2 is ridiculous. Now I have to go back to the shop again. For 1 milk
Clover fresh milk 2l
I purchased a 2l clover fresh milk carton from Cornubia Checkers on the 22nd January 2022.
I used the milk for cereal this morning and the milk was off.
The expiry date is 5 February 2022.
Desired outcome: Voucher
2 litre milk cartoon
I bought a 2 litre milk cartoon at Mayfield Pick n Pay Dayveton on the 20th of January 2021.
In the morning of the 21st of January I cooked oats for my kids so that they can go to school full. I dished out the cooked oats in to their bowls. I took out the milk from the fridge and opened the it. I poured the milk into a bowl with oats only to find out that the milk is spoiled. I quickly took the bowl with the spoilt milk in to the sink and washed that bowl.
And they had to eat oats with creamora powder.
Gauteng
Good day
I'm very angry as my younger sister purchase milk at ShopRite with de right expiry date on it yet the milk can't be consumed by anyone my mother's stomach started to run and she has a chronic condition I'm so angry can I be contacted urgently on [protected]
I'm very uncertified as we always purchase clover milk and never encountered this before
Desired outcome: Complain decision to be made by company
Ultra Milk full cream
I bought the ultra full cream Milk on 13th January 2022 and the exp date was on 27th, the Milk taste awful like medicine, and when I warm the Milk it becomes thick like cream, add it in my tea and it creates white clumy stuff, I love your product and I always buy it, but now its seems to be disappointed... the Facebook page stockpile group the members have been complaining
Desired outcome: I would you to have a look at your products please and compasate
Green clear liquid & lump of what looks like feta, found in 1l clover milk bottle.
I am not sure when and where I purchased my 1l low fat milk from. However the sell by date was 13 Jan 2022 and the BB date was 14 Jan 2022. I opened up the milk to put in my sons cereal and noticed it looked watery and green. I then poured the liquid into a glass and it did not look like milk, but rather like feta cheese liquid. I then looked inside the milk bottle and there is a massive piece of coagulated white something? Is this how sour milk looks or has feta cheese been bottled in a milk bottle - Please explain this is very concerning. The bottle is sealed and only the lid has been opened.
Desired outcome: A response
Clover 2 litre fresh milk
Purchased Clover 2 liter fresh milk from the Shell petrol station - Spar Express store on Saturday (8 January 2022). The expiration date on the bottle of milk states 16 January 2022. The milk is spoiled on Monday (10 January 2022). I realized this when making a cup of tea for my mother. The milk, when poured into the cup of tea, was clumpy.
I would appreciate acknowledgement of this compliant from the company and an amicable solution.
Desired outcome: I would appreciate a refund
Red velvet yogurt
Bought red velvet yogurt only to find out its hazel nut .i opened the yogurt when i did so i saw the yogurt brown and i had to read the tin only to find out its hazelnut and im allergic to that
Full cream fresh milk
Purchased a 1lt full cream fresh milk from a local spaza shop in my area and I filled my babies bottle and made some pronutro for my other kid, after a few sips of the bottle my baby starts to throw up as we check up I realise the milk was off and curding in the bottle, this milk expiry date is the 11 - 01-2022 and we purchased on the 4-01-2022
I'm highly disappointed in the quality of clover as we have been making use of they products for years and it's the 1st incident that I'm faced with, my frustration came in as this has been given to my kid so I'm quite upset.
Kindly look into this asap
Clover Cheddar Cheese 800g
I bought a 800g block of Clover cheddar cheese on the 30th of Dec 2021 from
Checkers.
When I opened it on the 2nd of Jan the entire block was full of mould.
This is the 2nd time that I get mouldy Clover cheese from Checkers.
Desired outcome: Refund
Clover Bliss Custard Product Issue
Purchased 2 units of Clover Bliss at Shoprite Xavier on the 27th November 2021. We opened the first box on 24th December to which the product was spoiled. The seal was intact before opening the box. The unit is being kept in a refrigerator in case inspection is required. The second unit has not been opened as we are afraid it might be the same problem. Please advise as to what we should do now? Bridget Brooks - [protected]
Desired outcome: contact me for corrective action
Overview of Clover complaint handling
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Clover emailssimone.bothma@clover.co.za100%Confidence score: 100%Supportsocialmedia.waybetter@clover.co.za100%Confidence score: 100%Supportjohann.vorster@clover.co.za99%Confidence score: 99%jacques.vanheerden@clover.co.za95%Confidence score: 95%
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Clover addressClover Park, 200 Constantia Drive, Constantia Kloof, Roodepoort, 1709, South Africa
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