Menu
Clientele Customer Service Phone, Email, Contacts

Clientele
reviews and complaints

www.clientele.co.za
www.clientele.co.za

Learn how the rating is calculated

1.0 141 Reviews 140 Complaints
Verified
The authenticity of the customer service contact information for Clientele has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Clientele complaints 140

ComplaintsBoard
M
3:59 pm EST

Clientele Legal policy

I have been with Clientele for over 20 years.

In 2017 I claimed for a Labour Matter.

I am presently in hospital. And has been for the last two years.

Before my hospitalizations I made inquiries about my account status as I have been paying more telephonic I was told that my account was pain six months in advance.

They have repudiated the 2017 claim based on a clause which is not clearly stipulated

I want cover for Labour Matter

Desired outcome: Reinstatement of the Claim

Read full review of Clientele
Hide full review
ComplaintsBoard
L
7:01 pm EST

Clientele Unauthorized debit charges

I was informed that I would receive a phone to confirm or decline. I received no such phone call and have since been charged every month R270 for the past 4 months. I can't afford to pay this every month, let alone pay for something I didn't agree to.

If anyone knows how to discontinue or cancel this please help me out.

I'm already struggling as it is.

Desired outcome: Cancelation of my Policy

Read full review of Clientele
Hide full review
ComplaintsBoard
E
10:08 am EST

Clientele Funeral cover

I am so disappointed at how Unethical Clienteles sales people are. I met them at the mall and they explained their product to me. They tricked me by saying that I am not signing up for anything. They said that I will receive a call and only then will I confirm whether or not I will be taking the policy or not. I have not received such a call. But R280 was deducted from my account on the 28th of November without my consent. This is fraudulent and unethical. I want my money back

Desired outcome: I want that money back into my account

Read full review of Clientele
Hide full review
ComplaintsBoard
A
4:29 am EDT

Clientele Cancelation of policy

I have canceled this policy 2 weeks after i joined clientele.

Send 2 email to cancel it and also spoke to a lawyer to cancel this. When i contacted them they told ne it is canceled and im still covered fir July. They eventually send me a cancelation letter. They took a payment again for August. Contact them again this morning and now they tell me they can't refund me cause i canceled after 31 days. And im cover for August.

I don't want to be covered fir this month. The person who send my cancelation letter should have stopped the debit order.

This gives me no choice to contact the onbudsman to sort this out.

Read full review of Clientele
Hide full review
ComplaintsBoard
S
9:41 pm EDT

Clientele An unauthorized debit order

I am in disbelief that such a big company can do such to people. The way I wanted to have a policy with you guys but never thought I would be here this time of the night complaining, you guys must try harder in find way to improve the skills of your sales person, o was literally told that before a debit order was gonna run on my account I am Goin to have a person calling me if I want this cover but there goes my 308 of my account. I am very disappointed in you and I would like my money to be reversed back into my acc account. I don't think I can ever carry on with you guys... 💔💔💔💔💔💔

Desired outcome: I want my money to be refunded back into my account as soon as possible

Read full review of Clientele
Hide full review
ComplaintsBoard
N
5:23 am EDT

Clientele Funeral policy

The incident happend on the 2nd of may 2022 the company is refusing to pay out the funeral claim for my late mother, their reason is that the policy was still in the waiting period month after it has matured on the first (1) of april and their comencemend date was on the first of november 2021 and she passed way on the 29th of april so they say they wont pay because the policy was still in the sixth month frame. She died 28days after the maturity date. Since I have been calling the company to make payments but hey are refusing to payout

Read full review of Clientele
Hide full review
ComplaintsBoard
M
6:52 am EDT

Clientele Debit order that is taken from my account

I need that money

Desired outcome: Dispute debit order

Read full review of Clientele
Hide full review
ComplaintsBoard
M
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clientele Refusing to cancel my policy

To whom it may concern I would like my policy to be cancelled with immediately

effect.On the 7th of June 2022 I was mislead by one of the agent that joins people for clientele telling me that he is not making me join but to give me information only to find out that he is making me to join. So I have been trying to send emails and calling to get it cancelled but I'm not getting any responses Please I want my policy to be cancelled. My policy number is [protected]. The debited my account on the 23rd of June 2022 the amount of R250 after I send them emails to cancel it.

Desired outcome: I'd appreciate a response. My policy being cancelled.

Read full review of Clientele
Hide full review
ComplaintsBoard
C
12:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clientele My money being took on my account

Yesterday I got a debit order from clintile 497 have been tooked on my account I have been scammed by someone says I will get an SMS from clintile and someone will call me to ask whether I will like to join the police or what

Desired outcome: Please cancel the police and revearse my money

Read full review of Clientele
Hide full review
ComplaintsBoard
S
1:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Clientele Cash withdrawal by clientele

Clientele life has just withdrawn the amount of R250 from my Bank account and I never joined such thing. When I check they say they will withdraw cash every 23rd in a month. This incident happened 22May2022 at 22:24

Capitec: Debit Order -R250.00 from SAVINGS ACCOUNT; Ref CLIENTELE [protected] 220523DE523DECK*03

Desired outcome: Please refund me

Read full review of Clientele
Hide full review
ComplaintsBoard
Y
6:45 am EDT

Clientele Unwanted debit order

My aunt joint policy for me in 2019 at Mthatha so now I am no long want that policy cause I am not working and it's taking every cent that is deposited on my Capitec account

Read full review of Clientele
Hide full review
ComplaintsBoard
M
3:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Clientele Clientele took my money without signing any agreement

Clientele withdraw R250 without signing any agreement with me on the 24th of this monthand they withdraw it two times so all in all it R500 I want to cancel this debit order since I am not interested , I won't be able to pay each and every month since they will keep on doing. I want help to cancel this and if it might be possible I would like my money to be reversed because the amount of income I provide for myself is excremely less.

Desired outcome: I would like to be refunded and l'd appreciate a response please

Read full review of Clientele
Hide full review
ComplaintsBoard
I
4:14 am EST

Clientele Legal policy

Most pathetic and misleading service promises.i have lodged a claim on the mobile app and nobody has called me for days yet when you sms them to show interest they call u within minutes.i have a civil issue with tenant for non payment but they are giving me excuses on how they do not cover this.

Desired outcome: I just need to be referred to a qualified lawyer n not call centre consultants

Read full review of Clientele
Hide full review
ComplaintsBoard
M
4:19 pm EST

Clientele Cancellation

I was tricked into getting a clientele policy cover and I was told that I would receive a call from clientele to ask if I accepted the policy or not but I got no such thing, I never got a phone call from clientele to ask if I accepted the policy or not what I got was a debit order that I didn't agree to heck I don't even know what this whole thing is about R250 is being deducted from my account monthly and I can't afford that am still a student

Desired outcome: Cancellation of policy and refund if possible

Read full review of Clientele and 2 comments
Hide full review
2 comments
Add a comment
K
K
Kearabetswe Mochadibane
, US
Mar 20, 2023 6:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi i would like to cancel my funeral plan policy due to iam no longer empolyed , cannot afford to pay the amount given to me please.cancel it as soon as i get a job i would like to start again .

E
E
Esther Moloto
, US
Dec 16, 2022 9:57 am EST

it seems like this is how they operate

ComplaintsBoard
S
2:40 am EST

Clientele Want my money back

On the 1 December 2021 I phone them cancelling the policy I never took ND they told me to wait for 30 days to get back my money but when I call them today which is 31/12/21 I was told they can't refund me my money because 30 days has passed my question is why did they told me to wait for 30 day to get my money if they know they can't refund me back I want my money back please

Read full review of Clientele
Hide full review
ComplaintsBoard
T
12:27 am EST

Clientele My money is being withdrawn without signing any agreement.

Clientele withdraw R250 without signing any agreement with me on the 24th of this month. I want to cancel this debit order since I'm not working, I won't be able to pay each and every month since they will keep on doing. I want help to cancel this and if it might be possible I would like my money to be reversed because the amount of income I provide for myself is excremely less.

Read full review of Clientele
View 0 more photos
Hide full review
ComplaintsBoard
M
3:19 pm EST

Clientele Ifa

Someone used my details and made joined IFA, R420 was debited in my account, they want to refund me R99. This is unfair because I didn't know and I wasn't aware, this is a scam.
I tried to call the service center and tired to cancel the debit order but it didn't work out.
They scammed me claiming that they got me a job so I must provide them with my Details but they didn't let me know about IFA contract I just saw a debit out of no where.

Desired outcome: To refund me my full money and solve the other cases because I am not the only one.

Read full review of Clientele
View 0 more photos
Hide full review
ComplaintsBoard
N
2:43 am EDT

Clientele Debit order

I need help about this thing of debit order can you please refund me my money back and also cancel my debit order...please i wasn't know it will be like this because I have told that I will receive call to confirm this but I didn't get any call...please clientele service do as I ask you

Read full review of Clientele
Hide full review
ComplaintsBoard
N
8:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Clientele Debit order

My money is taken without any signed agreement between me and clientele life and l am strictly relying on that 350 grant you have taken from my account without my permission. Don't bribe me because of poorer I am you are taking an advantage of. I didn't signed anything with you that give you an access to my account. I need my money back before l can expose you.

Desired outcome: Need my money back from clientele life

Read full review of Clientele
View 0 more photos
Hide full review
ComplaintsBoard
M
10:30 am EDT

Clientele IFA

Someone used my details and made joined IFA, R420 was debited in my account, they want to refund me R99. This is unfair because I didn't know and I wasn't aware, this is a scam.
I tried to call the service center and tired to cancel the debit order but it didn't work out.

Desired outcome: Please they must cancel the policy and refund me the full amount

Read full review of Clientele
View 0 more photos
Hide full review

Overview of Clientele complaint handling

Clientele reviews first appeared on Complaints Board on Sep 1, 2010. The latest review Unauthorized debit order was posted on Apr 9, 2024. The latest complaint debits not coming off was resolved on Feb 23, 2011. Clientele has an average consumer rating of 1 stars from 141 reviews. Clientele has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Clientele contacts

  2. Clientele phone numbers
    +27 113 203 000
    +27 113 203 000
    Click up if you have successfully reached Clientele by calling +27 113 203 000 phone number 43 43 users reported that they have successfully reached Clientele by calling +27 113 203 000 phone number Click up if you have UNsuccessfully reached Clientele by calling +27 113 203 000 phone number 26 26 users reported that they have UNsuccessfully reached Clientele by calling +27 113 203 000 phone number
    25%
    Confidence score
    Customer Service
    +27 113 203 020
    +27 113 203 020
    Click up if you have successfully reached Clientele by calling +27 113 203 020 phone number 19 19 users reported that they have successfully reached Clientele by calling +27 113 203 020 phone number Click up if you have UNsuccessfully reached Clientele by calling +27 113 203 020 phone number 8 8 users reported that they have UNsuccessfully reached Clientele by calling +27 113 203 020 phone number
    41%
    Confidence score
    Legal Claims
    +27 113 203 488
    +27 113 203 488
    Click up if you have successfully reached Clientele by calling +27 113 203 488 phone number 1 1 users reported that they have successfully reached Clientele by calling +27 113 203 488 phone number Click up if you have UNsuccessfully reached Clientele by calling +27 113 203 488 phone number 1 1 users reported that they have UNsuccessfully reached Clientele by calling +27 113 203 488 phone number
    Brokers
    More phone numbers
  3. Clientele emails
  4. Clientele address
    Clientèle Office Park, Rivonia Rd & Alon Road, Johannesburg, 2196, South Africa
  5. Clientele social media
Clientele Category
Clientele is related to the Insurance Services category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.