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Clientele
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Clientele complaints 140

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12:20 pm EDT
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Clientele Denied funeral claim

I Pauline Kgatshe filed a claim with clientele for funeral on the 23-November-2021, Claim Ref: S0218152 - Stephen Finky Kgatshe [CSE: OLxkJC, TKT: 5aY3xk].

Their response was that they don't get premium on my account on the first of every month yet they debit on the 25 of every month since 2017

My contact [protected]
[protected]@gmail.com

Desired outcome: for clientele to pay my claim

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11:03 pm EDT
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Clientele Unauthorized Debit

Good day

My mother's bank account was debited on the 25 November but she has never signed up for Clientele Life Insurance. And she had to contact her bank to have this reversed which was timely and will cost her which is not fair as she is 60 already. And on the day it happened it left her with less than 50 bucks in her account.

Desired outcome: Cancel Debit Order and not have it happen again

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1:59 pm EST

Clientele Cancelation

So I am pissed with you guys for the poor services if asked to cancel you guys don't want to ..you rather suggest to froze the premium ..I agreed on three months you guys only froze it for one month and now I want my money back and want to cancel plz I've had enough this is utter bull I'm taking this matter forward with higher authorities I feels like you guys just in it for our cash cause all the claims I had I haven't got helped with any of them ...plz cancel and give my money back for Jack sake !

Desired outcome: I want to cancel

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4:44 am EST

Clientele Clientele rewards programme

R305 has just been debited on my capitec account and I cannot reverse it on my capitec app or branch, I was told that no money will be taken from my account as I had explained that I am unemployed I want my money back now and stop the policy or whatever it is!

Desired outcome: My money back and policy or what ever it is to be cancelled!

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Lee Gal
Pretoria, ZA
Nov 26, 2022 12:49 am EST
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Yesterday Clientele debited my money nd i have to use for my son's graduation i want my money back and i have a right to dispute my money back

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Nkosi797@
JOZINI KWAZULU-NATAL, ZA
Dec 14, 2021 8:03 pm EST
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I have never joined your insurance suddenly you have debuted me without my permission... how could you do this to me coz am not working this is my grant 350 n l am left with 35, please reverse my money I am strictly relaying in it.

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10:01 am EDT
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Clientele unauthorised debit order

yesterday i got an SMS of a debit from clientel. the took R420 from my account which i never authorized, i dont remember joining anything from clientel. i went to capitec and the told me that they cannot reverse the debit as it has been blocked and i need to contact clientel to reverse. and i am not receiving any assistance from clientel. I'm a pensioner and i cannot afford to loose all of this money for something i did not sign up for. please assist

Desired outcome: i need clientel to contact me , and reverse my money back to my account

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Teballo Mahlatsi Elsa
, US
Nov 09, 2021 12:59 am EST

On 01 November I got sms of a debit from clientele. The took R250 from my account which I never authorized, I don't remember joining anything from clientele, only the person told me is support salary that show she did work and I didn't give her my account. I went to capitac and the debit as it has been blocked and I need to contact clientele to reverse. And I am no receiving any assistance from clientele. Inman unemployed and I cannot afford to loose all of this money for something I did not sign it for.please assist

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2:26 pm EDT
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Clientele Funeral cover

Dear Clientele,
I want to lunch a complaint about a debit order transacted on my Capitec account. Yesterday, I received an sms from my bank that there was a debit order on my account by clientele with a debit check link payment [protected] . I went to the bank immediately to ask what the issue was, there I was told that it was clientele funeral cover policy l have the money was debited for. I told them that I never hold any funeral cover with clientele neither do I fill and sign any document with clientele. I asked the bank what can they do to stop or abolish the debiting or remove the policy. The answer they gave was that it is irreversible and there is nothing they can do. They then gave me a number to call clientele. One of their representative received the call and instead of resolving and proffering solution to my complaint, all he was saying was selling how good the policy is to me. I told him, I never apply for it neither do I need it. All I want now is for clientele to reverse the money (R310) to me and stop the policy with immediate effect.

Desired outcome: I want my money to be reversed immediately

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9:22 pm EDT
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Clientele Debit order

I met someone that took all my information and added me on clientele life policy and they made a debit order which I didn't agree to do it and yesterday they deducted my money and I want it back and I don't want to join this policy

Desired outcome: Debit

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4:40 am EDT

Clientele Debit order

Clientèle life funeral debited an amount of 266 in my account and I didn't sign up for any funeral cover I would like to get a refund and cancel that debit order that I didn't authorise off…I met with the guys at mall they said it won't debit on my account they just registering the agents will call to confirm if I want the funeral cover or not

Desired outcome: Refund

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7:04 am EDT

Clientele Unauthorized policy and transactions out of my account due to that policy

I'd like to launch a complaint about the debit orders to the clientele policy of which I never agreed upon, they deducted R300 from my account and it can not be disputed. I would appreciate it if I can get as much help as possible. I need this policy canceled without further adure even reversing the transaction would do. Reference number for the transaction is [protected]

Desired outcome: Reverse transaction and cancel the so called policy

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6:11 am EDT

Clientele Unauthorized clientele policy debit order

I'd like to launch a complaint about the debit orders to the clientele policy of which I never agreed upon, they deducted R300 from my account and it can not be disputed. I would appreciate it if I can get as much help as possible, even reversing the transaction would do. Reference number for the transaction is [protected]

Desired outcome: Reverse transaction

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3:54 am EDT
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Clientele Debicheck

I received a message yesterday about a debicheck mandate of R285 and I just cancelled the message and clientele has the audacity to accept it on my behalf, that is unacceptable and I'm even a student. I even tried calling but it said you are closed so I sent an email hoping that you will resolvel the matter by tomorrow.
Please cancell that I do not want it.
For future references please do not do that you will receive a bad review for your company

Desired outcome: To cancel that debicheck

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Mogales
Polokwane, ZA
Oct 23, 2021 1:04 pm EDT

I want to reves my money from depit order

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9:07 pm EDT

Clientele Debit order

Months ago I met a clientele broker who insisted I took their policy and I told him that I'm unemployed and still a leaner but he assured me that I won't have to pay for it and that this will help him get paid for bringing in customers. Saturday clientele deducted money (R243) from my account and I reached out to them to give me back my money and cancel their policy but they refused claiming it's impossible. I need my money back and wish for this policy to be cancelled since it's affecting me socially and I'm unemployed and I'm providing for myself.

Desired outcome: Clientele should give my money back and cancel their policy

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11:50 pm EDT

Clientele Debit order

I didn't open clientele policy but they deducted money from my account, they took all my savings sad part is that I'm not working I don't how i will survive without my savings, what they did is fraud cause I don't even remember giving my personal details to them, so what I'm asking myself is that how did they deduct money from my account without my knowledge, wasn't I supposed to receive those policy documents from them, and who did I cover, I'm really lost I don't know what to do

Desired outcome: I need answers

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11:21 pm EDT

Clientele I'm complaining about reversing my debit order

Hi can I reverse my money back coz I did not confirm your debit order unless your employees did it without my permission and I told them I'm not working so now I don't have money for grocery so I wanted to reverse it

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11:32 am EDT
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Clientele Clientele legal plan

some clientele salesman tricked me to join a policy that i would cancel/approve when they call me but no one called me back... Early today they debited me

Desired outcome: Please Refund

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6:41 pm EDT
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Clientele Sim card

For like a year now clientele has been deducting my money for a sim card that i never even received. I have askd them soooo many times to cancel the debit but every single month they are stil debitting my money.
Can i please get a refund on all my installments that use are taking without my consent.
I was suppose to receive r300 atime every month aswell which i also did not receive. But my money is been taken every month. I dont think its fair what you guys are doing.

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2:35 pm EDT
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Clientele funeral policy

Hello.
My name is George matodzi

i have a problem that i encountered with clientel life after the call center marketer called me to open a funeral plan for my family.

i opened the policy with the false assumptions due to the statement that the call center marketer said to me

" she said i can add up to and many as more that 10 family members and the premium will not change "

due to that i took the policy the issue started when i wanted to add members after some time the policy was already deducting cash for sometime.

i reported my problem to them and they accept that the marketer was wrong so i asked to pay back all my premiums due to the fact that i can not afford to pay more due to the fact that the account was opened under false presence.

please help my number is [protected]

complain ref number CER645597

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Tgm4
, US
Oct 14, 2021 8:59 am EDT
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I've always held Clientele with the highest of regard, but they disappointed me when I claimed to bury my brother. The 48hrs promise they sell, went out the window. I received the money a day after I buried my brother. I'm truly disappointed 😞

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8:20 am EDT

Clientele Unauthorized debit orders

On the 23rd of September I noticed a deduction from my capitec account for a life insurance that I never signed up for, than I checked my previous sms's and found that on the 21st of August another R250 was reduced by clientele which shocked me because I don't even know what deal is it, benefits or any knowledge of the policy as I kindly ask that it must be reversed and canceled since I don't need any deduction that I don't know about and I tried disputing but im not allowed even to stop it for future reasons

Desired outcome: Reverse and cancel the debit orders

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Balisa
Naas, ZA
Sep 24, 2021 11:52 pm EDT
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I want my money back please you deduct from my account R399 and I tried to reserve but clientele refuse.please guys I want it back please

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10:18 pm EDT

Clientele My money back from clientele

23 September 2021 time 02:36 number: [protected]

Am not happy at all clientele has taken my money without my consent and am not a member of clientele am just a student and i like a refund of R250
I just meet the worker at the street they told me to register they wouldn't take my money until i confirmed by receiving a call and i did receive any call they just toke my money

Desired outcome: Money back

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Sbosh Makaluze
, US
Oct 13, 2021 6:23 pm EDT

On the 2nd of October clientele deduct my money without my permission and I want my money back.. plz guys I really need help because I'm not working.

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Pandasie
, US
Sep 30, 2021 8:42 am EDT

I want to cancel that, clientele please stop withdrawing from my bank.and I want my money back pls

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Pandasie
, US
Sep 30, 2021 8:39 am EDT

Please help me too am a student I got tricked by a clientele sales person, now the clientele withdraw money every month from my bank .I need my R412 back pls

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7:03 am EST
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Clientele Money deducted

Money deducted from my account of which I didn't understand. I was never told that they gonna deduct money every month. That was sassa money and I got some things to do with. I can't afford this kind of policy. And I want my money back .

Desired outcome: I want to be cancelled on this policy and I want my money back.

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Overview of Clientele complaint handling

Clientele reviews first appeared on Complaints Board on Sep 1, 2010. The latest review Unauthorized debit order was posted on Apr 9, 2024. The latest complaint debits not coming off was resolved on Feb 23, 2011. Clientele has an average consumer rating of 1 stars from 141 reviews. Clientele has resolved 1 complaints.
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  1. Clientele contacts

  2. Clientele phone numbers
    +27 113 203 000
    +27 113 203 000
    Click up if you have successfully reached Clientele by calling +27 113 203 000 phone number 44 44 users reported that they have successfully reached Clientele by calling +27 113 203 000 phone number Click up if you have UNsuccessfully reached Clientele by calling +27 113 203 000 phone number 27 27 users reported that they have UNsuccessfully reached Clientele by calling +27 113 203 000 phone number
    24%
    Confidence score
    Customer Service
    +27 113 203 020
    +27 113 203 020
    Click up if you have successfully reached Clientele by calling +27 113 203 020 phone number 19 19 users reported that they have successfully reached Clientele by calling +27 113 203 020 phone number Click up if you have UNsuccessfully reached Clientele by calling +27 113 203 020 phone number 8 8 users reported that they have UNsuccessfully reached Clientele by calling +27 113 203 020 phone number
    41%
    Confidence score
    Legal Claims
    +27 113 203 488
    +27 113 203 488
    Click up if you have successfully reached Clientele by calling +27 113 203 488 phone number 1 1 users reported that they have successfully reached Clientele by calling +27 113 203 488 phone number Click up if you have UNsuccessfully reached Clientele by calling +27 113 203 488 phone number 1 1 users reported that they have UNsuccessfully reached Clientele by calling +27 113 203 488 phone number
    Brokers
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  3. Clientele emails
  4. Clientele address
    Clientèle Office Park, Rivonia Rd & Alon Road, Johannesburg, 2196, South Africa
  5. Clientele social media
Clientele Category
Clientele is related to the Insurance Services category.

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