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Clientele
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www.clientele.co.za

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1.0 138 Reviews

Clientele Complaints Summary

1 Resolved
137 Unresolved
Our verdict: If considering services from Clientele with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Clientele reviews & complaints 138

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6:31 pm EST
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Clientele IFA policy

I been trying to cancel this IFA thing I'm so pissed right now. It a second month trying to cancel it they took my last money, I want out from this thing please help, told my insurer about this issue that I did not want this policy but he doesn't respond I think he tricked me for my bank details and he ignores me on Whatsapp don't want any refund I want to cancel this membership

Claimed loss: 410

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7:36 pm EST
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Clientele Funeral cover at clientele

I would like to cancel my funeral cover at clientele, because clientele took my money without my knowledge,the person who helped me to register my funeral cover,he told me that he is not going to activate my funeral cover because I told him not to,I'm not working,I did my funeral cover this month,I can't remember the date ,so please I would like to cancel it immediately.

Claimed loss: I lost R295 from my bank,so please can you refund me back.

Desired outcome: Please refund me back

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Update by Tshimo
Nov 25, 2023 7:44 pm EST

My money was tooked without my knowledge,and the person who helped me,I told him not to activate my funeral cover because I'm not working ,I would like to stop the debit order,and please cancel all discrispition that connect me with clientele,I don't wanna continue doing with clientele.

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11:06 am EST
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Clientele IFA Perks

On the 18 of November I joined IFA Perks by being told by one of your workers that I will get money When I am Recruiting more people. I got interested than I also joined on the IFA Perks hoping my life would change Since I am unemployed and only receiving R350 grant. Please help me I want to cancel The agreement and please Reverse my money back please I beg of you

Claimed loss: R325

Desired outcome: Please Refund

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Is Clientele legit?

Our verdict: Complaints Board's thorough examination reveals Clientele as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Clientele stands out for its commitment to quality and security. Clients considering Clientele should delve into its customer service record to gauge compatibility with their expectations.

Clientele earns 91% level of Trustworthiness

Perfect Trust Endorsement: Clientele achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Clientele. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Clientele.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Clientele website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • While Clientele has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 138 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Clientele.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The clientele.co.za may offer a niche product or service that is only of interest to a smaller audience.
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7:13 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Clientele - Cancelation of the policy and refund

Policy Cancellation and Refund Dear Sir/Madam, I hope this letter finds you well. I am writing to formally request the cancellation of my insurance policy with Clientele Insurance Company and require a refund for the amount that has been deducted from my account. The amount of 316 Rands was deducted on the 25th of October 2023 the ref wasCLIENTELE...

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11:03 pm EDT

Clientele IFA Perks plus policy

I am writing this complaint because I want to cancel IFA perks plus policy and I kindly request that the premium paid from my account of R525 to be refunded

I no longer need this product I cannot afford to lose money like this and I need you to also stop doing debit orders on my account

The date of the incident incident is the 25th of October 2023

Time is 09:08 am

My policy number is [protected]

Desired outcome: Please refund Cancellation of IFA perks plus policy No longer do debit orders on my account

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Update by Andiswa Ngcobo
Oct 25, 2023 6:32 pm EDT

I am writing this complaint because an amount of R525 has been out of my account and I want to cancel IFA perks plus and I need a refund of the premium of R525 I also want to need Clientele to stop doing debit orders on my account

Th date of the incident is the 25th of October 2023 at 09:08am

Policy number [protected]

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9:13 am EDT
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Clientele Insurance

I was scammed by clientele.

Do not listen to there telesales whatever they say, the are the worst scammers ever.

I have contacted them after I received a sms that I have joined them and have a r40 000 funeral cover.

The consultant that phoned me prior to this said that I have been approved for a r40 000 loan and the money will be reflecting in my account within 24 hours, right after that the sms was on my phone that I have a funeral cover.

When I phoned the complaints department apologized and said that she has sent an e mail and that I will receive the letter that it has been cancelled.

To my suprise I see that r645.00 was deducted from my account.

They are the biggest thieves ever. Do not deal with clientele!

Desired outcome: I NEED MY MONEY BACK WHICH WAS STOLEN FOM ME

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3:56 am EDT
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Clientele Cancellation of policy

I was tricked by someone at the mall to join @clientele, I don't need insurance. Please cancel the policy. Clientèle: - Policy Documents - [protected] - [[protected]]. Someone called me today and said the debit order will go through even though I didn't give my bank details. And my bank hasn't notified me of any debit orders. I've tried time and time again on different platforms to get help, they are not helping

Desired outcome: Cancel the policy

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7:08 pm EDT
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Clientele I want a full refund from clientele life and for them to please cancel the debicheck on my daughter's account.

I bought funeral cover from clientele life in April 2023. I gave the consultant all the necessary details and when I gave her the account details I explained that the account is in my daughters name. The consultant explained that the account has to be in my name. She then spoke to her superior and the superior asked to speak to my daughter who is this 12years old. I refused to have my daughter talking to consultants about funeral covers. I told the lady that my daughter can not give permission ob anything or talk to them as she's a minor. They opened the policy and policy detaild were sent to me. What caught my attention was that they made my daughter the policy holder and captured my details using my previous surname.

I called countless times trying to get through to them so that they can cancel the policy. In may and June I wenr back and forth with consultants about canceling the policy until in July a consultant contacted me and said my policy has been cancelled. Today money was debitted from my accout R308 but my policy has been cancelled abd and I received smses stating so.

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Mkhaba
Durban, ZA
Feb 07, 2024 9:08 am EST
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They scammed me into a policy as well and debited me without my consent. I Dont know how they got my details. Have any of you guys decided taking legal action against them?

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10:07 am EDT

Clientele Legal cover

Hi I'm nomasonto Maria Dulazane my I'd no [protected] I have legal cover there I said they must deduct on the 7th of every month lady month they deducted on the 2nd of which I didn't have a problem them after they send me message telling me that my cover will lapse then now they didn't deduct an its 11th so now I'm confused that what's going ony number [protected] any email [protected]@gmail.com thanx in advance hope I'll get help

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6:21 am EDT

Clientele Cash back

I have a funeral policy with clientele.

The day I took a policy I took the package where it specify that after 5 years of not claiming I'm going to get back all my premiums, and mind you I'm now 7 years with them.

When I query about my cash back, the company (clientele) is claiming that I didn't apply for that package.

I am highly disappointed in clientele, I now feel that their crooks.

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9:37 pm EDT
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Clientele The debit order

I have started off by joining IFA the division of clientele and I signed up for a policy in order to get through I saw something was not adding up then I immediately cancelled the policy mind you the debit order is still there for me to pay & I don't know how it reached to R690 when I approved it it was 300 and something and now it's R690 even though I cancelled the policy I still have to pay I want to cancel the debit order as well since the policy was not cancelled with it I'm beyond frustrated honestly Clientele is a scam .

Desired outcome: Please cancel the debit order as I'm unemployed & Won't be able to make further payments

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6:41 pm EDT
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Clientele Your employees scammers

One of your people working for you they walk around our houses and tell us that clientele is giving a three months grocery voucher for free without paying anything after that they take our account number and tell us not to worry about the policy if we wanna open it we can but this one they are doing is only for food vouchers then boom when we receive our last money clientele is taking our money saying we opened a debit order why are playing with us knowing very well we are desperate for food something must be done about you and I'm gonna make sure I will go to every radio station to talk about this

Desired outcome: Please refund my money

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1:57 pm EDT

Clientele Repetitive cold calls from clientele to subscribe me to their services

People from a Cleintele Call Center are making repeat cold calls to subscribe us to their services. We have asked 1) please remove us from your cold call list, 2) where did you get our contact details. This started about 3+ weeks ago. The latest was from from [protected] at 2023-06-21 on 16:07 (GMT+2/CET) and from [protected] at 2023-06-23 on 15:39 (GMT+2/CET) (2nd time from a person claiming to be a "Gorden van Wyk".

In all the cases as soon as you request the above, and explicitly the "where did you get my contact details" they become vague and either kill the call, or transfer you back into the call center dial-in queue to frustrate you.

This is not a marketing issue (as all the consultant claim) but a legal issue on POPIA. Asking to be put through to a Director, or the CEO's office, can not be done as those are "always in meetings".

Cleintele, I am not your client, and with this behavior I will also not become one, or suggest that any in my immediate family and friends circle become your clients.

[to asssit us

Desired outcome: 1) remove us from cold call list, 2) declare where you got our contact details, 3) make it easier for "joe public" to access "real managers" instead of hiding them behind rows and rows of cold callers chasing commissions and targets.

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2:26 pm EDT
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Clientele I want this matter resolved and be paid what due to me contact [protected]

Hi

Claim No S0240717 refers, on the 11th of June 23, I experienced Palpitations, and went to see a Dr who recommended I get hospitalized to investigate the Problem I was admitted on the 12th of June 23, they ran different tests Liver, Kidney CT scan and took 24Hr urine samples, to name a few. I was discharged once my Palpitations had subsided on the 15th June.

Meanwhile since I am Hypertensive and Prediabetic the Dr gave me in hospital meds to control my BP ,and glucose but I was not in Hospital for my BP, and I had my meds with me but the Dr recommended I use my in hospital benefits, this must be clear that my BP is always under control, and has never given me problems since I take my meds.

I then lodged a claim with clientele I subsequently received a call from a lady who asked me about my Hypertension history , and I was upfront about my condition, but I asked her what does that have to do with the reason for my admission , as that is not what I was in hospital for I was in Hosptal for sudden Palpitations then she closed the Fone .

When I followed up on my claim later, I was told it was declined because I am hypertensive and was taking BP meds whist in hospital.

I made many calls to clientele to no avail indicating I was not admitted for my Hypertension, but I landed in hospital for my sudden palpitations, and all records indicate reason for my admission and stay was Palpitations not Hypertension.

I was not told because I was taking Hypertension medications that's why my claim was rejected.

That is despite the evidence of Lab tests and all other evidence indicating otherwise.

I feel the Clientele system has sodomised me, and I was left with no option but to cancel my Policy, because It will never be of benefit to me for as long as I am am alive and Hypertensive ,even if even if I am admitted for another illness .Hypertension will always be used as a scape goat , even if it has nothing to do with any illness I might have.

I will be taking the matter up with the insurance Ombudsman , and will provide all necessary proof for my admission of which Clientele never bothered to ask me for , if that was a bone of contention before prematurely reaching their uninformed conclusions to decline my claim and despite me calling explaining this confusion.

Yours very dissatisfaction and disappointed,

Sbonelo

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11:15 pm EDT
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Clientele Service legal representation

Hi good day

To whom it concerns

Fwd: B1039923 - RE: YOUR MATTER// DEAN SMITH ID [protected]

I pay my monthly premiums both personal and business cover to have fair legal cover not once have have I not paid in the past 12 plus years.I am a loyal client and to be treated like this is disrespectful and disposable incorrect.

If my legal cover on this case is not correctly reinstated and must continue as it has from 2020 as it should as we are now ready for Trial rite at the end of the processes. I am going lay a formal

Complaint at the legal council and place various comments on Google and hello pieter if my case is not followed through Dean Smith B1039923 it’s for a huge amount of money R150k as iv been very unhappy with the Service I have Recieved and the time this has taken to get this far from 2020 and countless visits to the attorney to explain everything .

I am now thrown out with a unfair incorrect false letter from clitelle legal that makes no sense after I have all the job cards, delivery notes signed for the job detailing day for day time and materials more that 50+ Delivery notes /Job cards

The client accepted liability and paid towards the quotes signed accepted the debts and made further payments well within the project showing he’s satisfaction.

I have 3 witnesses that witnessed him signing.

Iv been through a lot and iv had a lot of patience while Ismal and Daya were changing staff and then premises with minimal or no feedback for months and me always trying to chase the case up follow up as the attorneys is overloaded with cases and does not prioritise the case as it’s a large amount of money.

I now am told towards the end with an incorrect detail submitted by the attorney after they themselves told me my documents are in place job cards,quotes,payments and witnesses I have a strong case.

I was called by a Clientelle legal representative from the satisfaction service department to ask me my opinion 2 weeks ago and if I’m happy?I expressed I’m not Happy at all extremely upset I feel done in and cheated and I am going take this further as I feel cheated and done in as far as to Lodge a complaint at TV show Carte Blanch.As there are many other Hello Pieter and Google comments I see complaining of the same misconduct operations

if I continue to have no response and feedback after the calls and emails that I have sent this is really unfair .

I would like legal cover to continue on this case without any issues as this is what I pay for and the cover and policy I have in place for many years.

Please contact me to resolve this

Kind regards

Wesley Armstrong

Desired outcome: My legal Case to continue to trial and have legal cover as I pay my policy’s

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7:11 am EDT
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Clientele I didn't join your company so why you talk money from my account

How can I provide you my information which is I don't even know why I guys you taking my money on my account I don't have any reason I don't have a policy number, I don't have anything but you keep taking my money. Those people that you are putting on the streets and wait for us to pass and and beg us to to stop so they can see that we are qualified for and after that they ask they ask us to join and right there we tell them no I'm not interested so now how come you taking money from my account without my knowledge without my acceptance I didn't accept anything but you keep on taking my money that is wrong I don't have a policy all I can say it, stop taking my money cuz I will go through the legal advice and now I'm going to arrest you guys cuz what you doing is wrong .

Desired outcome: All I can say is I want my money back and I need an apology to you guys for taking the advantage of me cuz I didn't agree to it that's all I ask for my money back and they all apology

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12:49 am EDT
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Clientele Funeral Cover Policy

I've complained several times about the incorrect debit date. I've send emails and communicated with agents in hopes of this being resolved. I've had the policy from 2014 January 01 I've insured my father id number [protected] P.T.KHETHANG.

I've been begging that the money be debited on the 15th, but it's been debited earlier than that. I get paid on the 15th and if they debit early sometimes I don't have enough funds. This morning they debited again and it's the 12th and it has bounced because I didn't have funds. Please help resolve this because I'm scared my policy might lapse.

Desired outcome: May I please get a call back so that I can be able to fix this.I'm scared that my policy might lapse because sometimes I reverse the money and asked them to debit on the 15th which they never do.

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5:55 am EDT
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Clientele Debit order

Can you please cancel my clientele perks because i am a first year student i cannot afford it. And the person who did it for me didn't explain it to me she just borrow my phone and says i just want to show my boss that I'm at work

I didn't know that she was creating clientele perks for me. I am also a bread winner at home if you are taking 130 every months in my account how am i going to provide for my family. Please cancel that clientele perks.

Desired outcome: If possible can you please reverse my money i want to use it to buy textbooks

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3:59 pm EST

Clientele Legal policy

I have been with Clientele for over 20 years.

In 2017 I claimed for a Labour Matter.

I am presently in hospital. And has been for the last two years.

Before my hospitalizations I made inquiries about my account status as I have been paying more telephonic I was told that my account was pain six months in advance.

They have repudiated the 2017 claim based on a clause which is not clearly stipulated

I want cover for Labour Matter

Desired outcome: Reinstatement of the Claim

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7:01 pm EST

Clientele Unauthorized debit charges

I was informed that I would receive a phone to confirm or decline. I received no such phone call and have since been charged every month R270 for the past 4 months. I can't afford to pay this every month, let alone pay for something I didn't agree to.

If anyone knows how to discontinue or cancel this please help me out.

I'm already struggling as it is.

Desired outcome: Cancelation of my Policy

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Clientele In-depth Review

Overview: Clientele is a South African company that offers a range of financial services and insurance products. With a history spanning over 20 years, Clientele has established itself as a trusted provider in the market. Their target audience includes individuals and families looking for affordable and reliable insurance coverage.

Product/Service Quality: Clientele is known for providing high-quality products and services. Their insurance policies offer comprehensive coverage and are backed by a strong reputation for reliability and durability. In comparison to competitors, Clientele stands out for its commitment to delivering exceptional quality to its customers.

Customer Service: Clientele excels in customer service, with a responsive and helpful support team. They offer multiple communication channels, including phone, email, and live chat, ensuring that customers can easily reach out for assistance. The company is also proactive in handling customer complaints and resolving issues promptly.

Pricing and Value for Money: Clientele's pricing strategy is competitive within the industry. When compared to similar businesses, they offer excellent value for money. Customers can expect affordable premiums without compromising on the quality of coverage.

Website Design and User Experience: Clientele's website features a user-friendly design and layout. Navigation is easy, and the search functionality allows users to find information quickly. The website is well-organized, providing clear and concise information about their products and services. It is also responsive and compatible with different devices, ensuring a seamless user experience.

Online Reputation and Reviews: Clientele has a strong online reputation, with positive customer reviews and ratings across various platforms. The company actively engages with customer feedback, demonstrating their commitment to addressing concerns and continuously improving their services.

Delivery and Shipping: Clientele's delivery and shipping process is efficient and reliable. Customers can expect prompt delivery, and products arrive in good condition thanks to secure packaging. The company also provides tracking and updates, allowing customers to stay informed about the status of their orders.

Return and Refund Policy: Clientele's return and refund policy is fair and transparent. Initiating returns and obtaining refunds is easy, and the company handles the process efficiently. Customers can rely on Clientele to handle returns and refunds promptly and professionally.

Innovation and Technology: Clientele embraces innovative technologies to enhance their services. They offer unique features and services that set them apart from industry standards and competitors. Clients can expect a seamless and technologically advanced experience when dealing with Clientele.

Social Responsibility and Sustainability: Clientele demonstrates a commitment to social responsibility and sustainability practices. They actively engage in eco-friendly initiatives and partnerships, and they are transparent in disclosing their environmental impact and efforts to mitigate it.

Overall Rating: Based on the evaluations above, Clientele receives a high rating for its exceptional product quality, customer service, competitive pricing, user-friendly website, and commitment to social responsibility. We highly recommend Clientele to individuals and families seeking reliable and affordable insurance coverage.

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Clientele contacts

Phone numbers

+27 113 203 000 +27 113 203 020 More phone numbers

Website

www.clientele.co.za

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