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I was just hung up on by a "manager" after we have been calling for 5 days straight letting them know we don't have dial tone and that they have a destroyed pedestal that has been destroyed for 8 years now. Every time it rains the line gets wet. We call and the tech comes and dries it out and it works, but he never fixes it for good, so guess what next rain same thing over and over and over and over again! Probably 10 times at least in 3 years. I asked the tech to put a bag over the pedestal or replace the pedestal. Nothing. Finally got through to a "manager" today after calling for 5 days straight letting them no still no dial tone. We are a golf course and everyone calls us first to make a tee time before just coming out to the course so this has literally cost us Thousands of dollars in sales since our customers can not call us to make a tee time. And now today the manager said to me "ARE YOU DONE?" when I explained our problem. Then said to me "IF YOU SAY ONE MORE WORD OR INTERRUPT ME YOUR DONE" I said, excuse me am I not the customer whos out thousands of dollars in sales due to your companies screw ups. Absolutely the worst customer service experience we have ever had. We are currently trying to get clear rate to Port our number to Verizon as we already have a cell phone to switch to and here we sit and wait for them to port it at what ever time and date they find ok for them. We find this highly unacceptable and negligent and will be filing a formal complaint for loss of business. Horrible experience. Buyer BEWARE.
Claimed loss: Over $10,000 in lost green fee and cart rental sales as we are a golf course and every customer calls us first to make a tee time
Desired outcome: Port my number <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> to Verizon immediately as already requested, after that is ported close my account.
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We apologize for the inconvenience and frustration you've experienced. This situation does not reflect the level of service we aim to provide. We understand the impact this has had on your business and have been actively escalating the repair ticket to get services restored. I see that a technician is scheduled to be out there on 5/3/24 to address the issues.
It's important to note that POTS(Plain Old Telephone Service) lines are an outdated technology that are susceptible to weather and environmental damage over time, leading to issues like static, noise, or loss of signal. Technicians must diagnose and repair these issues, which can be complex and time-consuming. We offer an alternative to POTS technology called Business Connect, priced at only $39 per month. This service transitions you from the copper network to the cellular network, providing several benefits, including:
Reliability: Cellular networks are less prone to weather-related outages compared to traditional copper lines.
Easy Setup: Business Connect is easy to set up and can be operational quickly, minimizing downtime for your business.
If you still wish to port your services out, you are welcome to do so by contacting a new provider. However, we would appreciate the opportunity to resolve this matter and regain your trust. Please reach out to us directly at support@clearrate.com so we can work towards a resolution. Your satisfaction is important to us, and we are committed to making things right.