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Clear Rate Communications

Clear Rate Communications review: Phone service 1

J
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3:55 pm EDT
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My husband recently passed and I wish to disconnect phone service. Company will not respond to phone calls. Have been trying for over a week to disconnect service. The bill is way more than I can afford now on my income. I have tried several times to reach someone but received no response. My husband passed on Aug 21 and since that date have called the number [protected] over and over. Recording states all representatives busy. Leave number and short message and someone will get back. No one has. No numbers listed have worked.

Desired outcome: want phone service discontinued.

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Sep 18, 2024 12:45 pm EDT
Clear Rate Communications customer support contacts
Phone numbers
Address

555 S. Old Woodward Ave., Suite 600, Birmingham, MI, 48009, US

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We are truly sorry for your loss and apologize for the difficulties you've encountered in trying to reach us. Please email a copy of the death certificate to support@clearrate.com so we can promptly process the service disconnection.

We understand the frustration this situation has caused. Unfortunately, we've been experiencing high call volumes and are understaffed, but we are working hard to address all inquiries as quickly as possible. Thank you for your patience during this time.

If you have any further questions, don't hesitate to reach out via email.

-Heather H.
Oct 01, 2024 4:17 pm EDT
Clear Rate Communications customer support contacts
Phone numbers
Address

555 S. Old Woodward Ave., Suite 600, Birmingham, MI, 48009, US

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We sincerely apologize for the frustration you've experienced, especially during such a difficult time. We understand that trying to resolve these matters after the loss of a loved one should not be an added burden.

Our team has been overwhelmed with high call volumes and voicemails, but this is not an excuse. We are actively working to improve our response times and streamline communications. In the meantime, please reach out via email at support@clearrate.com, or send a certified letter with all the necessary details.

Additionally, if you’ve already submitted your request and it hasn't been processed, please know we take these matters seriously and will ensure it’s addressed as soon as possible. Filing a formal complaint with the FCC is always an option, but we hope to resolve your issue without further inconvenience.
-Heather H.
Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comments
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K
K
K. Heidenreich
Sep 18, 2024 9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It’s incredibly frustrating that Clear Rate Communications hasn’t responded to your calls, especially given the sensitive nature of your situation. After the loss of your husband, you shouldn’t have to deal with this kind of stress, particularly when trying to manage your finances. It’s unacceptable that they haven’t gotten back to you after repeated attempts.

Since you’ve been unable to reach them by phone, it might be worth trying other avenues like social media, email, or even sending a certified letter to ensure your request to disconnect the service gets through. If they continue to ignore your requests, you may want to escalate the situation by filing a formal complaint with the Federal Communications Commission (FCC).

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  1. Clear Rate Communications Contacts

  2. Clear Rate Communications phone numbers
    +1 (877) 877-4799
    +1 (877) 877-4799
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  4. Clear Rate Communications address
    555 S. Old Woodward Ave., Suite 600, Birmingham, Michigan, 48009, United States
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    Oct 07, 2024
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Clear Rate Communications is ranked 58 among 345 companies in the Telecommunications category