The complaint has been investigated and
resolved to the customer's satisfactionResolved Clear Rate Communications — fraudulent company
resolved to the customer's satisfaction
I had a customer service rep. Contact me 2 weeks before I moved to another address, offering me a "wonderful" calling package that would "fit all my needs, and save me money". I inquired about moving service, and asked about any fees for switching residences. There were none, or so I was told... I was also supposed to have unlimited nationwide calling, for less than I was paying through verizon. Well, I received my bill for $255.58 the other day. What happened to $45.00 plus tax? I had also given a day for my move, which after I consented to their service, was told that I would be charged $60.00 for them to disconnect my phone line from my old place, and reconnect to my new place. Um, excuse me... I was told there wouldn't be a charge, since they knew up front that I was moving within 2 weeks of signing up for service. I called to find out why I was being charged for long distance, and was told it was due to using dial up internet services. Those are not included in your "unlimited nationwide calling", I was asked when I signed up what was my primary use for the phone, I explaned that I was a student, so I need not just phone but internet services also. Why would I sign up for services that would cost me more, and include less? I wouldn't... And I didn't... Also I told them I was moving on the 1st of may, I have long distance charges on my phone that not only did I not make, but I also have long distance calls from days after I moved. Explain that one to me. Basically they have crummy customer service, and can't even put you on with a supervisor, but they will rape you, of anything they can, and try to make it your fault.
The complaint has been investigated and resolved to the customer's satisfaction.