CB Banks Citizens Bank Complaints #62-81

Citizens Bank review: Denied my Zelle scam claim after 25 years

Nina Viswanathan of Cambridge, US

May 24, 2022 10:52 am UTC

I’ve banked with Citizens for 25 years and used Zelle one time. On May 17th, I was convinced by a scammer on Facebook Marketplace that Zelle had a business account product, for which I had to increase my account limits. After some hesitation and being unfamiliar/fatigued in that moment, I agreed to a $300 transfer in order to be “refunded” for the business account limit. I immediately realized (w/in 30 minutes) my error, filed a claim with the bank, with the CFBP and with Zelle. Citizens denied the claim in less than a week, as I had “authorized” the transaction

I have had ONE lapse in 25 years using a product attached to my account that has no consumer protections whatsoever.

Desired outcome: I request the bank refund me $300.

Keywords:

account limits banked business account claim error facebook marketplace refunded scammer transfer zelle

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+1 (877) 360-2472

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Education Refinance Loans

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+1 (800) 340-5626

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+1 (800) 999-0216

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+1 (800) 234-6002

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+1 (800) 684-2222

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+1 (866) 999-0107

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Personal Loans

+1 (877) 670-5200

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+1 (800) 862-6200

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+1 (800) 428-7463

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Citizens Bank emails

gradon.a.tripp@rbscitizens.com

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clientservices@citizensbank.com

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1 Citizens Plz, Providence, Rhode Island, 02903, United States

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