Citibank — account activation
Citibank is a complete mess. Our account was placed in dormant status for some wired reason. Then we had to go through several communications to start getting activated.
The front end team who face customer does not have enough authorizations. they rely on other teams who are always not available.
Right now we are waiting for Citibank Credit team to talk to me from last six months to ask me something. I am not sure what. Whenever we call they say some verification is pending and someone will call you.
No one has called. We call back and schedule time and they do not call back.
The account is still not active and the mess continues.
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