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CB Banks Citibank Complaints #42-61
Citibank

Citibank review: Fort sutter citibank branch - fa 061 branch 00918

J
Author of the review
1:41 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On 9/1/2023 at 3:4PM PT I made a deposit of $133.63 at this branch to account ref ending in 908. I then told the teller I wanted to withdraw $240 from the same account, which is held in my name (balance was over $11K at the time.) The teller (I believe her name was Namanda - she was the only female working at this branch at the date & time provided) made the following statements, "Because I don't know you & have never seen your 'face' you'll need a special authorization to withdraw funds. You have a linked account." I have had accounts with Citibank since 2005, and linked accounts with my husband for approx 10 years. No bank teller has ever said this to me before or denied that I withdraw funds from my account (I'm not sure this is legal). What was particularly troubling about the teller's remarks, is that she's implying the reason for her denying my cash withdraw (or requiring some "special authorization") had to do with my "face." Her comments and refusal to give me funds from my account with sufficient funds is unacceptable, based upon an employee's personal "feeling," and borderline discriminatory. I called the toll free line afterwards to report her behavior and the telephone assistor said, "maybe go to a different branch next time." That doesn't solve this problem - the teller acted inappropriately and her conduct needs to be addressed by the upper management chain.

Desired outcome: I would like a written apology from the branch.I would like the employee to be counseled on her inappropriate remarks and behavior.I would like the employees of this branch to receive training on customer service.

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