Citibank review: Citi diamond preferred credit card

On 7/23/23 they closed my card when I reported it was stolen, they said that I would receive a new card and that I will get a new account I was worried since they mentioned closing it but they assured me once I receive my card I can just activate my account like normal. After a few weeks I still didn’t get my card so I reported it not arriving and asked for a card. After a few more weeks I couldn’t even look up the old acct anymore to look for an update so I messaged a customer rep on the citi app chat and they said my account was suspended since I never received any of the cards and would need to call customer service to ask for them to lift the suspension on my account but when I called they said I asked for my account to be closed and that they can’t do anything and gave me another number to call but it was not working so I went back to the chat and they assured me my account is not closed and is just suspended and to call again but when I did they just had me complete an application for reopening the account but it was rejected. I feel like its unfair that I have to keep calling for my account to be reinstated when in the first place the customer representative assured me my account being closed was temporary until wget my card.