Circuit City
Reviews and Complaints

I was searching the internet for some hard to find cds my brother wanted for Christmas. I found four of them on Circuit City's website on 12/18/08. I was ready to pay for two day shipping to receive it by Christmas, but plastered all over the website on every page and on the checkout page, was a "guarantee" that you could select free standard shipping and it WOULD arrive before Christmas. I thought this sounded great and placed my order. It told me the date my package's estimated arrival time was 12/19-12/24 and I would receive a confirmation email when it shipped. I didn't receive the confirmation email until 12/21, but I assumed they would have sent it the correct way to get to my house by 12/24, as their website "guaranteed". The UPS delivery man came by my house with another package with my mom's present... by no Circuit City package. I asked him if it was possible I had another package that would arrive later. He said possibly, but doubtful. I call Circuit City's customer service number. After about 10 minutes the girl finally manages to tell me that my order had the 12/24 "guarantee". I tell her, yes, I know this, but the UPS guy already came and the order had not arrived. She then informs me that UPS delivers up until 10pm at night and I needed to at least wait until then. I don't know about you, but I've never had UPS knock on my door at 10pm, but I thought hey, its Christmas maybe they work late. Needless to say, my order never arrived. My brother had no presents from me on Christmas. And I am beyond pissed off that Circuit City would "guarantee" something so important around Christmas time, and not live up to that promise.

I returned my sons camera that he recived as a gift, We made the girl aware it was a gift she credited back to the credit card it was bought with, we were told that their was nothing they could do, that i had to fix their mistake by calling the person who bought the gift and having them buy me a gift card as soon as the money they credidted showed up in her account. When I spoke to the store manager he lied to me and told me that he didnt have a Regional or District manager and thet he handled everyting in store. I am applaed that I have had to go through everthing I have and have recived no offers to a resoultion besides bugging the person who bought the gift. We were going to get a camcorder with the return money, The store manager didnt offer us a discount to cover the amount lost on the return which I would have been happy with! I would have been happy with almost any resoultion he offered that didnt require me to get the money back from the gift giver. I thought that they would want to fix a mistake that their employee made to keep a customer. I have battled with their customer service reps and their managers, and have not recived even a call back from the Distrit manager! I will never buy anything from them ever again, they do not value their customers!

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.

Today (11/28/08) I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.

I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store.So I did and they refused to match the lower prices!

This is false advertising at it's best!

Well the same tv is again on sale today for the same price and it's not "black friday".Again they will not honor their advertised price guarantee.

Circuit City is charging me for equipment never received in the tune of $8000. I tried repeaditly to call, fax, and go in person to have this matter clear up with the store manager John Armgstrong and he does not respond and refuses to help.
I would recomend not purchasing equipment with 1 year deferred payment with no interest, because Circuit City will not honor returns and will charge you for equipment never received or services not render.

I have an hp DV9429US that originally was supposed to run Windows Vista. As a software developer I support many applications written in C# using the .NET framework 1.1, which vista doesn't support. I made a clean install with Windows XP and loaded all the factory drivers for my hardware.

Several months later my laptop started to freeze up. After numerous tests I concluded it was a hardware defect, which only HP could fix. I brought it to the Firedog Team since I purchased the laptop at Circuit City and it was still in warranty.

After conducting tests on my laptop for a week, the local Firedog techs decided to send it to their main repair depot in Texas. It took the depot about a whole week to assign a technician to do the repair. Upon testing the technician concluded that there is no problem with my hardware and decided to take matter in his own hands. He reinstalled the factory OS Image of Vista, wiping out all my work and rendering the machine useless for development (more like support at this point) of applications written with the .NET 1.1 framework. The tech also cleaned my fans (sprayed them with compressed air) and reseated the memory modules, which is kind of useless.

After booting the laptop, I realized that the only thing the tech did was to reload the factory os. Moreover, he was so lazy that he didn't even patch the os, install the latest drivers, or the critical windows updates (some 300MB or so worth of updates).

Although the tech ran the computer for two days and watched two dvd's in order to check for the freezing problem (according to the work manifest), he never did a single stress tests. The laptop froze immediately after running about seven applications at once.

Currently I still have a broken laptop and I lost all my work (as well as 3 weeks of down time while being out of commission). I have to still deal with the Firedog team in order to get it fixed, but noone will compensate me for my troubles.

Foolishly, I decided to buy a camera without comparing prices online first. I bought a good digital point-and-shoot, well rated, for around $345. With the memory and case, the total came out to $375.
Later that night I found that the *average* price for that same camera is $224, and that the best deals were at B & H and at newegg.com -- $230 includes the camera case and memory.
The prices simply do not vary that much at other stores. Circuit City jacked up the price by about 50%.

Customer service was poor, but not as bad as the stories I've heard about the store on 80th and Broadway, where unfortunately I must go to return this item.

Profit, friends, by my example. Check 0nline reviews first... it only takes a few minutes.

50% markup!

Oct of 2006 purchased TV protection policy for 50 inch DLP Samsung TV $250 for plan for 2 yrs. Picture started to get dim and dimmer, called the tele no in the booklet on Sept 15 after calling off and on for four hours. Finally got them they sent a TV service at Pembroke they came on Sept 17 said lamp was fading and would order same. Today is Oct 6 I was given a case number, I called it they said the TV service said the lamp came in damaged would order another one. After I complained they said the policy does not specify date or time TV to be repaired, I asked you mean maybe never, she said yes.
Big mistake to buy anything from Circuit City and absolut ely stupid to buy ANY protection from any store for a TV.
Robert Collins Ga.

My computer wasn't working- from what little I knew- I thought the hard drive crashed from a virus. Took to firedog for a diagnostic test- $60. Told I need a new hard drive-$275+. another $130 charge I'm not sure of- they told me to order from Acer a recovery disc-$30.

When I went to pick it up- then they told me- whoops- CD drive not working- another$70. I told them to take out the hard drive and give me my computer back- they said OK- BUT an additional $60 for their time and labor. So I've paid out $150 pretty much for nothing (didn't take the new hard drive, etc.

Took the computer to another independent repair shop- $45 diagnostic test, and needed ONLY a simple part they sold me for $15. (I never needed a new hard drive, or the recovery discs.) Firedog techs are very incompetent- at least the ones at the Lancaster, PA store. I will never go there again- and will warn all my friends also.

I could not pay my bills online, because they decided to change their website for online billing. I pay this bill on line all the time but never received anything to tell myself or anyone else I know about the change. I moved from Arizona to Michigan and I have not received a bill in 4 months. I received a phone call stating I had to pay over $100 dollars which I did that day after I found a 4 month old statement, and if I didn’t after Nov 10 I would receive a past due amount. 2 days later I looked at my credit report and they put a 2 month past due amount which they said would not be put on unless I paid before Nov 10th. I called back the automated number that called me about the late fee, and the genius behind the phone could not figure it out, but I still had the charge on my credit report. Circuit city is going the drain anyways. I look forward to seeing your empty buildings in the city. What a horrible company. I would never ever! Buy anything from there again.

I purchased a top of the line Sony 60" DLP TV. The salesman taold us if we bought the extended warranty that along with any repairs, it also included the first replacement lamp which retails for $250. So I bought the warranty. We received absolutely no paperwork or information on the warranty. When i called a few weeks later to question this, I was told it was in the computer. So I had no idea when the warranty ran out or the terms. Well the lamp in my TV burned out, so I called for the replacement lamp. I was told the warranty ran out 10 days ago and they would do nothing. Not even allow me to purchase a new lamp. I feel i was totally ripped off. I wrote Corporate and they passed it right back to the same people i delt with in the first place. I was told they use the warranty as a sales tool and would do nothing for me. I asked if this lamp that I essentially already paid for, worth loosing a long time customer for life? They said yes! Shows how much they really care about my business or anyone's. Never buy their extentded warranties. They are a total rip off. frankly, if all they care about is the almighty dollar and not the satisfaction of their customers, then the heck with them. I can get the same price and bad service anywhere. Why would anyone still continue to shop with them? The only reason was their customer service. Since that is non existant at this point then I will purchase my electronics from the ten thousand companies that offer the same price.

I applied for this credit card thinking that it would be like other credit cards but it is not. It like a loan shark! No kidding. I strongly advise that no one apply this card. Should you obtain this card you will have to pay off through another source because of their interest rate charges. My interest rate is 82+%. Who ever heard of such a thing. No wonder this company is in bankruptcy. I plan to report this problem to the Attoney General of NC. This is the state that I live in. I can't accpet a company behaving in this manner. It is simply too out of bounds ethically. Their prctice is a crime. hope that they are charged with this in a court. I realize that it likely will not happen. I

Did everyone know or am I that naive to think that if a companies name is on a store then it should be that store. I found out totally the hard way just how bad Circuit City not only lies about it's "Going Out of Business" stores, but it also letting the so called liquidators do the age old and I thought illegal, Mark Up to Mark Down!

I went to Circuit City Saturday and was looking for a new receiver. Since Circuit City was having their "Going Out of Business" sale, we thought that would be a good place to start. Why didn't I just pass it up!

They didn't have a receiver out that would work with our surround sound, but did have a couple in boxes. I ask about opening then and the salesman said no. I again should have listened to my brain and walked away, but no I ask the question, does this work as surround sound and support and center speaker. He said yes and since the receiver was 30% off, I bought it.

Got it home, opened the box, thought hmmm, where is the center speaker. After everything was hooked up, it was definite; this was not the system I was told it was. I was LIED to by a store is supposedly Circuit City.

I called their so called customer service and tried to talk to a robot imitating some type of slaughter of the English language constantly saying, "I'm sorry for your trouble" I hate that phrase! None of the people I spoke with was sorry, they just kept telling me oh well, Circuit City doesn't own the "Going Out of Business" stores, a liquidator does and they have nothing to do with them.

Another thing I was naive enough to believe is they didn't do the Mark up to Mark down thing. The price I paid even on sale is higher than any place else by a few dollars. So WATCH out and do your homework.

My only consolation I think is to hope no one buys from this unscrupulous company and they finally go totally bankrupt.

I called the circuit city on west bell road phoenix on sept 24th to inquire about the itouch. Was told they would have them on the 28th. I called the night of the 27th. Was told first come first serve. They didn't know how many they would have. I was the first person in the store on the 28th. I had cash in my hand, $500 to buy one. When I got up to the counter they had only ONE!

But they sold it to the guy three people behind me whom they promised it to the night before, despite the fact I was told first come first serve. He paid for it with a credit card. I had cash and was there first. Never will I ever shop at circuitcity again. In fact I was going to buy a new home computer there. But instead I went elsewhere. READ THIS CIRCUITCITY. I'm the consumer!

I'm the one that pays your saleries.

On February 26, 2006 we purchased a 50 in Plasma TV, Model No. LG 50PX1D for $3,299.95 along with a $549.00 Service Protection Plan and a $403.99 specific TV Mount. On Friday, May 12, the TV lost its picture quality and the screen displayed large black spots. We called Circuit City's Service Department to set up an appointment.

On June 6th, The technician arrived and stated that he needed t0 order a digital board for the TV. Two weeks pass and I call the technician. He states that the part is on national backorder. Another two weeks pass and he avoid s my call. I call the store manager at Circuit City to see if he can help. No one returns my call. I decide to call LG the TV manufacturer and they inform me that Circuit City's technician and his service company are not authorized to work on the TV. LG will not sell him the parts.

I inform Circuit City about this with no resolution. The BBB was contacted and we were issued an exchange on July 31, 2006. We returned the TV for an exchange and find that the exchange is $500.00 less than what we paid for the TV that lasted two months. We were also informed that they were not authorized to return our service agreement payment of $549.99, even though the store manager stated that they still did not have an authorized service dealer. I contacted every person I could in Circuit City without anyone calling me back or returning my letters.

I finally contacted the Maryland State Attorney General's Office of Consumer Affairs and they also have been awaiting a call from Circuit City.

It's now April 2007, and we still do not have a TV after numerous attempts to resolve this. This is a breach of contract. We are now in the process of filing in Small Claims Court.

Buyer Beware.

I went online to buy a computer with an advertised instant savings coupon of $200.00. I was told by the salesperson this model was out of stock and not available for shipping but it was in another store in another state if I wanted to pick it up. She said she would e-mail me when it was available again for shipping. The next morning, I went online and found the very same computer, not only available for shipping, but in a store about 30 minutes from my house. The instant savings coupon was no longer available. When I called Circuit City to ask about the coupon, they switched me to several people and hung up on me several times. I finally gave up. An hour later I logged into my e-mail account and there it was. An e-mail notification from Circuit City notifying me the item was now available for shipping at the inflated price. I didn't think Circuit City practiced this 'bait & switch' fraud. What happened I think is the company offered this product at a savings but only supplied the stores with a few of them knowing they would sell out quick. Then, when people came into the store, they would offer them a like product at a higher price.

Question - Do I need to get a digital converter for my Polaroid 32" HD Widescreen LCD TV (3211-TLXB) which
I purchased from Circuit City about a year ago?

I purchased a HP notebook computer for ~$990 and a Circuit City Advantage Protection Plan (4 yrs.) for ~$395. The plan would take care of the repair of the laptop and replace it if they were unable to repair it. Buying the notebook and protection plan was a BIG mistake.

The laptop has worked fine for a good year until July 2008, the laptop display and drivers stopped functioning. I called Circuit City Advantage and they sent a prepaid box to me so I could send my laptop to them for repair. I sent it out on July 11, 2008. They said they could get the laptop repaired within 10 business days and if it reached 30 days, they would replace the laptop.

I received my laptop on August 10, 2008. You would think I would be fortunate to see my laptop back after a month of waiting. WRONG! My laptop still had the same exact problems the day I sent it out and on the case report they claimed to have replaced the hard drive, cleared and replaced the motherboard, and diagnostic test passed. If they did all that, why would the laptop NOT work?!?! If the laptop was not completely fixed, why would they send the same non functional laptop back to me?!?! VERY disappointing.

I called Circuit City Advantage within minutes from receiving my non functional laptop. I reminded them that they would replace my laptop if it was unable to be repaired the first time around. Going against their contract policy, they said they could not completely replace it unless they tried to repair it for the second time. Does not make any sense right? Definitely trying to delay the process is what I see. I decided to give them one more chance. It was definitely a mistake to even trust them again so my fault on this decision. So once again they sent me a prepaid box and I sent it out the very next day, August 11, 2008.

I called Circuit City Advantage to check on the status of my request. It has been past the 10 business days but they promised the laptop will be completely repaired by August 25, 2008 because that hp model have been causing problems. Once again they would not keep their word because now they changed their due date to September 9, 2008. I asked what the reason was for this unnecessary delay and I was told that Circuit City sent it to HP for repair due to some voluntary recall for that particular model. Weird how I was completely uninformed of this action and there was no way for me to check on the protection plan website where my laptop was located.

Finally reached September 11, 2008. It has been 30 days for this cycle and it was time for them to replace the laptop wherever it was located. So I called in Circuit City and they told me that they could not replace it right now because it was being held at HP and that I should call them so HP could take care of it. I make a call to HP and they tell me that they could not replace the laptop because I am under the Circuit City protection plan. I waited out a couple days to see if my laptop would come back in anytime.

September 16, 2008. I called Circuit City and finally got them to provide a replacement laptop. They said they processed the request and would call me back within 7-10 business days once they found a replacement with similar or great specs to confirm the process with me. September 26, 2008. It was the 7th business day and I still have not heard anything from them, which was not surprising at all so I called to see what was going on. The guy looks at my case and tells me that no one has even touched my case to process my request since the day I called on the 16th. VERY UNRELIABLE because this shows that if I did not call them on the 26th they would not have ever touched on my case. Eventually the guy processed my request and got everything taken care of but now I wait for my replacement laptop to come in within 5 business days or so. Can I wait ANY longer? Can I even TRUST them to send my laptop on time? DEFINITELY NOT.

This process which should have only taken 1 month to complete, took 3 whole months! Whether I get my replacement laptop on time or not, I will NEVER purchase anything from Circuit City ever again. I advise you to READ the contract policy on any purchases for warranty and such because what the salesman tells you is not what it really is.

I purchased a 27" Toshiba combo VCR & DVD player on 6/2/07 with the Protection Plan. The picture would start out very dark and then 30 minutes later it would be clear. The started happening in around the end of December. I thought the it may get better but it got worst. I placed a service call on February 5, 2008. Circuit City said that the third party, Jim's TV will contact me to pick up the TV for repair. Jim's TV called me February 9, 2008 and said they would pick up the TV on February 15th. Feb. 15th no one show up. The next day I called they had missed placed my paperwork. They asked me to description the problem with my TV. I told them that it was very dark when it first come on and stay like that for about a hour. Jim's TV told me that the picture tube was going bad. It would be no need to pick up the TV at this time because they would have to contact Toshiba to see if they was going the replace the part or replace the tv. I had to continually call Jim's TV to get a up date status. I alway said the same thing "Waiting on Toshiba to response". It's now April 10, 2008 and the tv is still in my house, break. I contacted Circuit City Consumer Relation Dept. They contacted Jim's TV to finally but a end to this madness. My problem know is they waited so long to get the TV repaired or replace the credit that they give me for replace the TV Circuit City don't have anything comfortable to what I had purchased. I don't want a store credit and I didn't want a gift card. I want my money back so that I can purchase the same type tv that I need for the amount of space in my room from another store. I would have to added an extra $200 to $400 to it something some what close to what I originally had. The screen size would be smaller and it would only have a dvd player. This is not what I need. It has been a nightmare. The customer service from Jim's TV was very very horrible and Circuit City service wasn't must better. I won't be purchasing anything else from Circuit City. I will go across the street to Best Buy.

I was trying to find prices on TV"s I got everything but. If they can't manage their website, no wonder they are going out of business

My boss went to the Circuit City in Lancaster, PA and was treated very poorly. She was in the store for 20 minutes and no one helped her. When she asked for service, the associates directed her to other associates. When she finally got frustrated she went to customer service and was directed to a manager. The manager on duty said to her that she would just have to wait because of it being unusually busy.

I don't think that was a proper response. As a manager they should have helped my boss. She was ready to spend $3000 on computers. They lost out!

Circuit City must refund monies paid to Circuit City / Protestion Plan
to customer for not meeting obligations of Contract Number
[protected].

lklkei

This is just a warning for anyone considering mailing anything from Circuit City to a member of a deployed military person.

My son wanted an MP3 player, so I ordered one from Circuit City to be sent directly to him at his APO address. It was sent and received with no problems. He charged the player and started to download songs, and the player stopped working. He tried emailing the manufacturer, who tried to help, but the player was defective and nothing could be done.

I tried to contact Circuit City by email, but was not able to do a return on the website, so I called the phone number they provided. They were not very nice about it, but she emailed me return labels for the items (the player and the charger were sent in the same package, but apparently they wanted them to be returned separately!), but the labels indicated that unless the items were returned to a store, he would have to pay the postage. This was amazing since I had already explained to the person on the phone that the item was defective and my son was in Afghanistan.

All of the above occurred within 2 days of receipt of the defective player. I emailed Circuit City immediately that I did not think it was appropriate to charge my son return postage for a defective item. Three days later, I received a form letter giving me the same information and phone number I had received originally. I emailed them back right away, again explaining the situation. I also notified my credit card company at this point.

Five days later I received another email with another telephone number. This has been frustrating and disappointing. My son works nights and is not in a position at this point to hold on to the item, so he has paid to return it just to not have to deal with this any more. On the only humorous note in all of this, the little post office where he had to go did not have any change, so he had to give them $8.00 for $7.05 in postage!

I ordered Logitech product from circuitcity.com for $79, it was supposed to be $100 but I had discount coupon so I used it during checkout. Item arrived and it was ok but my card was charged full $100. I contacted them but they refused to refund me.

I bought an Acer desktop that worked terribly. I took it back 2

What is the heck you are taking out of my checking account? $7.81 both times? Put it back as it is causing my check to be overdrawn!

Hi Jennifer,
I am having the EXACT same problem. I purchased at TV in Sept 2007 with a 0% interest for 36 month offer. I opened my bill this past month and I have been charged accrued interest of almost six hundred dollars. I called up Chase and complained telling them of the offer I had bought into. They did nothing. I found my receipt, but it says no interest until 2010. Chase is saying this means "January", but I KNOW the deal I got, it was definitely 36 months! Since Circuit City is out of business now, what can we do? I don't have any other proof of my offer, but I know that I had til Sept to pay off my balance without interest!

I had a 0% interest card for 36 months. I purchaesed my TV in April 2007, so in 36 months that would be 3 years. Circuit City is no longer in business and the reciept I was given was on thermal paper which over time is not visible to see. Chase informed me that my aggreement was for 34 months which is not true, when is the last time you saw a commercial or an ad for 34 months, its usually 12, 24, 36. Due to not being able to read my reciept, it is there word against mine. I owed $100 left on my account. It is now $1200.00 It is their word against mine. I called the newspaper, news, library, chase, attornys..ect to find some kind of documentation and nothing. I know shame on me for not paying more attention to the fine print on my bill but I think it is very shady of them to take 2 months off of me contract to get $1200 out of me...

I had a similar experience as the person from Brooklyn. I called to activate my bank card from Chase. By the time that I had finished the conversation with not one, but two, women on the phone, I was ready to go to the nearest ER. I don't know when I have been so frustrated, angry and totally amazed at what had happened. After all of the questions about places I may have lived, and people I may have known, and both women telling me that they had to ask these questions to verify who I am - and that all of the answers to their questions was PUBLIC INFORMATION - I was a basket case. The supervisor of the first person that I talked with ask all of the same kinds of stupid, insane questions. I talked with the supervisor after the first woman told me that because of my answers to all of her questions, she could not activate my card because she could not verify who I am. I answered "No" to all of her questions because the answer was "No". The supervisor told me that she had knowledge of everyone I knew! I said, "You know every person I have ever met?" and she said "YES". Really. I wonder if she knows everyone I knew in Europe and Scandinavia and the Middle East when I lived in those places. I guess she knows everyone I knew in college! And in High School! How stupid. I finally answered one question correctly, and guess what! She finally activated my card. I ask her, since she knew everything, if she knew what I was going to do this week. She said, "No, what are you going to do"? I replied that I am going to take ALL of my money, in my checking and savings accounts, out of Chase Bank. And, I doubt that they really want me to do that...

I would like the phone number of someone with Circuit City or Chase, so I can close this account. I paid it off and they charged me $1.00. It is due in June and I have no statement. I want to close this account. It has been nothing but trouble. I have never missed a payment in all the years I have had it. And now they want to charge me $1.00.

Thank you,
Joseph Gresham

Re: Circuit City Stores, Inc.

Phillip J. Scoonover
President, CEO and Chief Executive
9950 Maryland Drive
Richmond, VA 23233

P. S. How can you possibly accept $17.1M for fiscal 2007 when your customers are being treated like this?

On February 26, 2006 we purchased a 50 Inch Plasma TV, model no. (LG 50PX1D) for $3,299.99, ticket no. [protected], at store #3164 in Salisbury, Maryland. We also purchased a specific TV mount for $403.99 along with a five-year “Advantage” Service Protection Plan for $549.99 (on the advice of the salesmen, D. Abbott). We purchased this plan in good faith and expected “hassle-free” certified service.

This purchase was made after extensive research on purchasing a quality plasma TV with the correct dimensions. Our home had been recently remodeled and the family room fireplace and custom cabinetry had been made to fit the TV dimensions. The TV was professionally installed on March 6, 2006.

On Friday, May 12th, 2006 (two months later) the TV lost its picture quality and the screen showed large black spots. We were unable to watch the TV. We called Circuit City’s Service Department on Monday, May 15th at [protected] and were given a call reference no. 5925646, confirmation no. IHR605220412 and DUC no. 5927591. We were instructed to call Appliance Unlimited, Circuit City’s Authorized Service Provider at [protected] to set up a repair appointment. Jim, the technician [protected]) called back a few days later to set up an appointment. We were given ID No. 6106800.

On June 6th, two weeks later, the technician arrived and quickly stated that he needed to order a digital board for the TV. He told us that it could take a short time for the part to come in or up to two weeks. Two weeks pass and we call the service technician. He informs us that the part is on national backorder and that it could take up to another two weeks. We wait another two weeks and call the service tech again. He does not return our calls. We call Appliance Unlimited and talk to the secretary and she acknowledges that the service technician is having a hard time finding the part.

We decide to call LG (the TV manufacturer) and they inform us that they have plenty of digital board parts. We then call Circuit City (Jesse, TV/sales manager at the time) with the hope of having him help resolve this matter. It’s now been over two months that the TV is unviewable. After a few more days of no answers, we call LG the TV manufacturer again and they inform us that Circuit City’s service provider “Appliance Unlimited” is UNAUTHORIZED to work on LG TV’s. They will not sell Circuit City’s service provider the parts. We call Jesse, the TV manager from Circuit City and explain the situation to him and he acts odd when we explain to him that LG stated the service company that was sent to our home is unauthorized to work on the TV. We ask to speak with the store manager. Lauren Palmer/CSA #1 who offers no solution. We contacted Circuit City Corp. and they put us on hold for two hours.

We felt deceived. Is this a scam or a tactic of Circuit City? We again contacted Circuit City Corporation and spoke with Marilyn Pando, and finally were given a contact ID Number 2205897. I never heard from Circuit City again. We contacted the Better Business Bureau. They were working on getting a replacement TV for us and checking into the unauthorized service provider issue. A few weeks later we speak with the store manager again, and she states that they are working on getting authorized service.

On July 14th, after several months of misleading information from Circuit City and their service provider, we returned the TV to the store. We were issued an exchange for our original TV on July 31, 2006 under ticket no. [protected] only after the Better Business intervened. However, we did not take the 50” LG exchange TV that was offered to us because of the unresolved service protection plan issue. In addition, by this time, our original model TV was no longer available and the exchange LG model was not similar in dimensions to our original TV. We were told by store manager, Paul Renshaw/CSA #2 that we could wait a few weeks to see if any new models arrive while the service issue is being resolved.

February 2007, we still have no TV. I again call Circuit City and speak with new store manager, Tracy Sgon/CSA #3, and return to the store to consider a different brand TV. This brand was a Sony 46” LCD TV (Model No. KDL46XBR2), with similar dimensions as our original TV and was priced at $3,609.99. It was not a 50 Inch Plasma TV. We were however, willing to pay the difference between our $3,299.99 original purchase and this particular exchange TV, but when we arrived, Tracy informed us that we had only been authorized an exchange value of $2,800.00. We never agreed to this amount, especially when the original TV only worked for two months. She also informed us that she still had not been authorized to refund our service agreement fee, and stated that “the corporate office should not be selling those service contracts when they know that we’re not certified”. We did not take the exchange TV. I called Circuit City Corp. and spoke with Amos Forman, and waited on the phone for over two hours, and was finally told that there was nothing he could do for me.

On February 16th, 2007 we contacted the Maryland Attorney General’s Office of Consumer Affairs to help resolve the issue. As of March 3rd, the office had not heard from Circuit City or had returned their calls.

On April, 9th, 2007 John Rekinburg, Circuit City’s new TV Manager calls to say that he has a different “lower-end” 46” Sony LCD model priced at $2,249.99 and asked if we were interested. Since Circuit City had still not addressed the service protection plan issue, and the quality and value of their TV offer was continuing to go down, we informed him that we were not interested. We also told him that we sent our complaint to the Maryland Attorney General’s Office and were taking steps to file in Small Claims Court. A week or two later, other TV salesmen from Circuit City called to say that 46” TV we ordered was in. We informed him that we did not order a TV.

After a year of explaining our case over and over again to different store managers, TV sales managers, customer service reps, making numerous telephone calls to the corporate office, typing emails, and sending many letters without resolve, we feel victimized. The Circuit City “Advantage Protection Plan” states that it provides you with the best product coverage and customer service available. “Relax with a peace of mind” only seems like an “Advantage” to Circuit City. I have spoken with hundreds of people on the internet that seem to be going through the same problems with Circuit City. The consumer should be made aware of this.

We would like to add that Circuit City is misleading the average consumer, with the intent to deceive. This is an unfair and deceptive business practice. They sell a service contract knowing that they can send anyone (an unauthorized service tech) to your home and say that they “attempted to fix it”, or actually fix it and make matters worse, and then after weeks and months of the consumer trying to get this resolved, they begrudgingly offer you an exchange that “is similar” … a new item with far less value or even worse, a TV that someone else returned, and then offer you nothing for the service contract fee.

Circuit City sold us a fraudulent protection plan. It is unacceptable that they are now only offering ($2,659.96)? exchange value for a $3,299.95 TV that only worked two months. As a customer, we have done everything possible to resolve this issue in a patient, timely manner. Circuit City’s customer service policy prolonged this situation by not being honest and forthright from the start.

In the interest of consumerism, we now expect Circuit City to refund the full amount of our original TV purchase, in addition to the service protection plan refund. If this cannot be resolved we will have no choice but to file in small claims court for the total amount of the TV, the protection, plan, the custom mount, installation and repairs, and possible attorney fees.

Nothing but troubles trying to get my laptop repaired. I don't think they intend to fix anything. They just took my money and now will give me the runaround until I get tired and stop calling.

Circuit City is a joke, 6 Months ago I purchased a xbox 360 console and the clerk selling me insisted i bought they're "Circuit City Advantage Product Replacement Plan" for 75$. I said not thanks i don't need it because microsoft already gives you a 3 year warranty if you have any problems with the console. So he told me "We cover more than microsoft if you buy this protection plan, if ANYTHING and i mean ANYTHING happens to the console you can come back to the store within 1 Year and we will exchange the item for the same product or a Gift card of the value of the product in-store. so i believed him purchased it for 75 dollars. so now today 6 months later i go to turn on my xbox 360 and BANG! it's broken. So i package it lal back up with everytihng it came with nice and neat drove about 1 hour to the circuit city with my original reciept and paperwork which even states i could return it in store and then they have the nerve to tell me without even looking at the item "We don't do exchanges or returns on xbox 360's" so i show them what the receipt says and tell them what the person told me upon purchase, and they still say the same thing and don't listen to a word of what i say and just tell me they cant return it and to go home and call 1-800-4-myxbox and all this other mumbo jumbo. So now i have a broken xbox 360 sitting here.

I may not have bought the most expensive item at their store. It's a $179.00 camera I was using to take shots of jewelery and art I was selling on the internet. The booklet says to take it in to the store if it's within the manufacturer's warranty. This is after it messed up one month after purchase. I take it in, guy give me a claim number and everything. Tells me it takes 1 and a half weeks to 2 weeks. I call within those two weeks and he puts me on hold for a good while then tells me it shows its on transit back to the store from the facility it was shipped to. It should be one or two days. Call back a few days later, tells me its on transit and it should be here in a day or two. That "I WILL BE CALLED WHEN IT ARRIVES". I said fine. I'm just being a bit impatient. Call back in 4 days... Girl tells me to try back tomorrow. And I ask to speak to a supervisor. Supervisor (if it was) tells me that the camera is at the store but it is not fixed.

I say "what? why not?"
he says he doesn't know who shipped it out but it wasn't supposed to be shipped out. I was supposed to call and request a box and when it arrived I was supposed to ship it out. I agree. It makes sense, but this implies that its my fault. The booklet says for hardware repairs within the manufacturer's warrant to be taken in to the store. If this wasn't the procedure. It needs to not be in the booklet and 2, the employee should be more aware of what he is doing when he's handling other people electronics. I would've agreed to ship it but he took it with no problems. And second, if I'd not been calling in to check up on the camera... they may have never called me back. Is it circuit city to blame or are all these people just not doing their jobs.

I had a similar experience. I purchased a Mitsubishi appx. 18 months ago. The TV is currently awaiting repair (for the third time). I called Circuit City on September 2nd, a technician came on September 5th and told me that I needed a new circuit board and it would take 7-10 buisness days. To make a long story short, it has been 24 buisness days, appx. 6 calls to Circuity City, 5 calls to the subcontracted repair company, and three calls directly to the Mitsubishi parts department and I am no closer to having my TV repaired than I was on September 5th. I spoke with Circuit City yesterday in regards to the cluster f*** they call customer service and the only answer they could give me was "We've assigned our parts team to your case and we should have an answer for you in the next 3-5 buisness days", my first response was "why wasn't this done two weeks ago when I made you perfectly aware of this issue" to which she replied " I don't know, it should have been", my next statement was "so you're telling me sometime next week I'll have an answer but I'll probably have to wait another 7-10 buisness days before the repair company gets around to scheduling the repair" to which customer service had no reply. The circumstances of my complaint may seem petty as my situation doesn't compare to the first post, and if this was an isolated occurance I would probably let it go, but I've had a combined down time of over 2 1/2 months (so far) on a TV I purchased for $2, 200 less than 2 years ago. I urge everyone to stay away from Circuity City, and find a company with a good reputation for customer service.

I am actually an employee for Circuit City and after reading alot of the stories above, I see some people that have valid complaints, and some that are just being impatient.

As far as TV repair is concerned, the company has to protect itself from customers that make fraudulent claims or take advantage of the extended warranty. If Circuit City Advantage were to simply give out new TV's every time one broke or had problems, they wouldn't be in business long. It's customers that falsely claim their TV is broken, or intentionally damage their TV towards the end of their plan, that led to the current system. Realizing that their plan was almost up, some people saw an opportunity to get a free new TV if they claimed theirs didn't work. This meant Circuit City Advantage (CCA) had to put steps in place to prevent this.
As is common in life, "a few bad apples can spoil the bunch."

Unfortunately, this means that honest customers that are just trying to get their product fixed or replaced, have to deal with the extra steps that are necessary to prevent abuse of warranty. I can honestly say that all of the above stories appear to be legitimate claims and it's ashame that repairs have to take so long, but I assure you that it's not an attempt to defraud, customers, but rather protect the company's assets from fraud.

Obviously, this explanation can in no way account for some of the stories where the customer(s) experienced poor customer service, or rude operators. Also, in many cases it sounds like alot of you were given the runaround before you were given real answers, and there is just simply no argument to defend Circuit City Advantage in those instances. These cases clearly show that improvements need to be made in processing claims and that Circuit City Advantage needs to fix these immediately or else they risk losing customers.

I simply want to make it clear that Sales Associates of Circuit City Stores, as well as Customer Service Associates, are in no way attempting to lie and sell and extended warranties to "rip-off" our customers. We suggest extended-warranties because unfortunately manufacturers are only willing to warranty their products for 3 to 12 months (longer in very few cases.) I know when I purchase electronics, I expect that I'm going to have them for a few years before upgrading or needing to repair them. In many cases, the only way to do that is to "insure" your product with extended warranties. Although all of you had dreadful experiences, I see countless people every day that have great stories to tell about how CCA worked for them and who would never think about declining a protection plan.

A suggestion I have for anybody that is having trouble with Circuit City Advantage and the "1-800" numbers is to go into the store you bought the product from and let customer service know about the problems you are having. If you are calm and simply try to enlist the aid of an employee (without pointing fingers, or shouting, or making a scene) there is not going to be any employee that will ignore you or be rude to you. Just let them know that you are having problems and could really use their help.

Just a few weeks ago, I had a customer approach me at customer service and explain a problem he was having. He had purchased a Playstation 3 with Circuit City Advantage protection a year earlier, but unfortunately had problems within the first year. One day he was playing a game that he had rented, when his PS3 simply powered off and could not be turned back on. When he called the CCA hotline, they instructed him to mail the PS3 in with a prepaid label and not to try to take the game out. They told him if he tried to open up the system to get the game out, it would void his warranty. They promised him that they would send the game to him after the system was repaired. Unfortunately, a week or two later, they informed him they couldn't repair his system and that he would be sent a gift card to replace it. However, when he asked about the game, they told him he wasn't supposed to send anything along with the system and that it was his fault. (Obviously at this point I can see from his point of view it was a catch-22 and that he was being given the run-around.)

Anyways, I got the information from his purchase and sat down to call the hotline to help him get some answers, and sad to say, the first person I spoke to told me that there was nothing that could be done and that I was supposed to tell the customer "Oh Well." In response I simply told her to put me on the phone with her supervisor, who tried to give me the same run-around. I simply kept asking to speak to the next person up and eventually spoke with a lady that said she might be able to do something. I explained to her that they could make this customer happy by sending him a gift card to replace the rented game, and pay any late fees that could not be negotiated down because of the defect issue. I let her know that I would not be going away and that I would call everyday I worked until the customer got what he deserved. Finally they agreed to let us give him the game from our store and that they would process the claim so that we could have the paperwork necessary to "give away" a product. (As you can see, I experienced some of the poor customer service that many of you did, even as an employee.)

I realize this has been long, but what I'm trying to get at is that the protection plans do work in MOST cases, but that there are instances that become difficult, which shows that CCA is not perfect and improvements should be made if we are going to keep customers. Just remember though that if you are calm and polite and enlist the help of workers you can talk to face-to-face, you are more likely to end up satisfied with the results you get. When you make a scene and try to blame people in the store, they don't want to help you because they are being insulted and falsely accused.

I'm glad I found this site, it will be useful to show my co-workers what problems people are having to so we take steps to prevent losing customers. I hope this has been somewhat helpful and I am sorry to hear about the issues you all had.

I can feel the pain.

This is my second incident (Nightmare) in 1 year dealing with Circuit City Advantage Protection Plan.

Last week my touchpad on my laptop computer did not function. I scheduled a pickup and was told it would take 7-10 business days to repair. To my surprise, I received my laptop back after two days . But... problem was not resolved. On the worksheet that was sent back with my laptop, nothing was noted about work done on the touchpad. Other work such as Restored Operating System, Reprogrammed BIOS, cleaned CPU/VGA Fan and Bad AC Adapter were marked on the worksheet. I contacted Advantage and was instructed to call back computer support and would have to walk through steps with them in order to try and resolve issue from home before they would arrange for another pickup for repair. I was also told that a supervisor would look at the problem and that I could call Nexicor the repair company with any questions.

Nexicor said that operating system was corrupt and that could have been the problem why the touchpad was not working. They said the touchpad was working before it was sent back to me.

In addition, my laptop was left on my front porch out in the open. I called Advantage and was told they would make a report about it and that it should not have been left there.

I then contacted Advantage to schedule a pickup for repair after problem wasn't reolved from home. Arrangements were made for next day pick up.

The following day I called Computer Support to track when the pickup would be. I was told that it was not " Dispatched Properly" and that another order for pickup would need to be made. I was told a supervisor would again be notified.

I was told by Advantage that there was no complaint department but to call Circuit City Corp. I called Circuit City Corp and spoke to a manager ( Escalation Dept). After explaining the situation to the manager who was not very attentive, because she kept asking questions that was covered under my explanation. She said she would make a note of situation.

In the middle of all this I get a letter to renew my protection plan.

This incident is minor compared to the trouble that I went through earlier this year with Advantage. I guess this is why I have no patience and trust with this company. To make a longer story short, I was without a working laptop for almost 2 months because of a faulty adapter cord. In the end I received a loose cord which I kept because I didn't want to put myself under more undue stress.

When I purchased the Advantage Protection Plan, I expected the service that was promised. What exactly am I paying for? Very exhausting when spending hours explaining situation over and over again to have the service agent say it will be reported to a supervisor.

As I mentioned, I am up for renewal next month. I feel in a lose- lose situation. If I don't extend my protection plan, who knows what cost of repairs for a laptop may be. Any suggestions or comment most welcomed.

Who knows how much longer until my current problem will be resolved?

I had purchased a laptop & had purchased full service protection plan. I had few problems with it such as moniter going blank, cd drive not working & the battery died. I have send it back to them in June & yet no one can tell me what's the status of my laptop. I had called them almost on daily basis & have went there few times & spoke to the manager & all I get from them is we'll call you once we hear back.

same story ...

On February 26, 2006 we purchased a 50 Inch Plasma TV, model no. (LG 50PX1D) for $3, 299.99, ticket no. [protected], at store #3164 in Salisbury, Maryland. We also purchased a specific TV mount for $403.99 along with a five-year “Advantage” Service Protection Plan for $549.99 (on the advice of the salesmen, D. Abbott). We purchased this plan in good faith and expected “hassle-free” certified service.

This purchase was made after extensive research on purchasing a quality plasma TV with the correct dimensions. Our home had been recently remodeled and the family room fireplace and custom cabinetry had been made to fit the TV dimensions. The TV was professionally installed on March 6, 2006.

On Friday, May 12th, 2006 (two months later) the TV lost its picture quality and the screen showed large black spots. We were unable to watch the TV. We called Circuit City’s Service Department on Monday, May 15th at [protected] and were given a call reference no. 5925646, confirmation no. IHR605220412 and DUC no. 5927591. We were instructed to call Appliance Unlimited, Circuit City’s Authorized Service Provider at [protected] to set up a repair appointment. Jim, the technician [protected]) called back a few days later to set up an appointment. We were given ID No. 6106800.

On June 6th, two weeks later, the technician arrived and quickly stated that he needed to order a digital board for the TV. He told us that it could take a short time for the part to come in or up to two weeks. Two weeks pass and we call the service technician. He informs us that the part is on national backorder and that it could take up to another two weeks. We wait another two weeks and call the service tech again. He does not return our calls. We call Appliance Unlimited and talk to the secretary and she acknowledges that the service technician is having a hard time finding the part.

We decide to call LG (the TV manufacturer) and they inform us that they have plenty of digital board parts. We then call Circuit City (Jesse, TV/sales manager at the time) with the hope of having him help resolve this matter. It’s now been over two months that the TV is unviewable. After a few more days of no answers, we call LG the TV manufacturer again and they inform us that Circuit City’s service provider “Appliance Unlimited” is UNAUTHORIZED to work on LG TV’s. They will not sell Circuit City’s service provider the parts. We call Jesse, the TV manager from Circuit City and explain the situation to him and he acts odd when we explain to him that LG stated the service company that was sent to our home is unauthorized to work on the TV. We ask to speak with the store manager. Lauren Palmer/CSA #1 who offers no solution. We contacted Circuit City Corp. and they put us on hold for two hours.

We felt deceived. Is this a scam or a tactic of Circuit City? We again contacted Circuit City Corporation and spoke with Marilyn Pando, and finally were given a contact ID Number 2205897. I never heard from Circuit City again. We contacted the Better Business Bureau. They were working on getting a replacement TV for us and checking into the unauthorized service provider issue. A few weeks later we speak with the store manager again, and she states that they are working on getting authorized service.

On July 14th, after several months of misleading information from Circuit City and their service provider, we returned the TV to the store. We were issued an exchange for our original TV on July 31, 2006 under ticket no. [protected] only after the Better Business intervened. However, we did not take the 50” LG exchange TV that was offered to us because of the unresolved service protection plan issue. In addition, by this time, our original model TV was no longer available and the exchange LG model was not similar in dimensions to our original TV. We were told by store manager, Paul Renshaw/CSA #2 that we could wait a few weeks to see if any new models arrive while the service issue is being resolved.

February 2007, we still have no TV. I again call Circuit City and speak with new store manager, Tracy Sgon/CSA #3, and return to the store to consider a different brand TV. This brand was a Sony 46” LCD TV (Model No. KDL46XBR2), with similar dimensions as our original TV and was priced at $3, 609.99. It was not a 50 Inch Plasma TV. We were however, willing to pay the difference between our $3, 299.99 original purchase and this particular exchange TV, but when we arrived, Tracy informed us that we had only been authorized an exchange value of $2, 800.00. We never agreed to this amount, especially when the original TV only worked for two months. She also informed us that she still had not been authorized to refund our service agreement fee, and stated that “the corporate office should not be selling those service contracts when they know that we’re not certified”. We did not take the exchange TV. I called Circuit City Corp. and spoke with Amos Forman, and waited on the phone for over two hours, and was finally told that there was nothing he could do for me.

On February 16th, 2007 we contacted the Maryland Attorney General’s Office of Consumer Affairs to help resolve the issue. As of March 3rd, the office had not heard from Circuit City or had returned their calls.

On April, 9th, 2007 John Rekinburg, Circuit City’s new TV Manager calls to say that he has a different “lower-end” 46” Sony LCD model priced at $2, 249.99 and asked if we were interested. Since Circuit City had still not addressed the service protection plan issue, and the quality and value of their TV offer was continuing to go down, we informed him that we were not interested. We also told him that we sent our complaint to the Maryland Attorney General’s Office and were taking steps to file in Small Claims Court. A week or two later, other TV salesmen from Circuit City called to say that 46” TV we ordered was in. We informed him that we did not order a TV.

After a year of explaining our case over and over again to different store managers, TV sales managers, customer service reps, making numerous telephone calls to the corporate office, typing emails, and sending many letters without resolve, we feel victimized. The Circuit City “Advantage Protection Plan” states that it provides you with the best product coverage and customer service available. “Relax with a peace of mind” only seems like an “Advantage” to Circuit City. I have spoken with hundreds of people on the internet that seem to be going through the same problems with Circuit City. The consumer should be made aware of this.

We would like to add that Circuit City is misleading the average consumer, with the intent to deceive. This is an unfair and deceptive business practice. They sell a service contract knowing that they can send anyone (an unauthorized service tech) to your home and say that they “attempted to fix it”, or actually fix it and make matters worse, and then after weeks and months of the consumer trying to get this resolved, they begrudgingly offer you an exchange that “is similar” … a new item with far less value or even worse, a TV that someone else returned, and then offer you nothing for the service contract fee.

Circuit City sold us a fraudulent protection plan. It is unacceptable that they are now only offering ($2, 659.96)? exchange value for a $3, 299.95 TV that only worked two months. As a customer, we have done everything possible to resolve this issue in a patient, timely manner. Circuit City’s customer service policy prolonged this situation by not being honest and forthright from the start.

In the interest of consumerism, we now expect Circuit City to refund the full amount of our original TV purchase, in addition to the service protection plan refund. If this cannot be resolved we will have no choice but to file in small claims court for the total amount of the TV, the protection, plan, the custom mount, installation and repairs. We have filed our case in small claims and awaiting our case. Circuit City how decided to contest the case by spending our money on an attorney to represent Circuit City, instead of deal with the customer …. and no one can figure out why they are in the shape they are now …

This City Advantage insurance is a total fraud. I have had nothing but a run around for the last 2 months. My lap top stopped working and I called the insurance company. I tryed for many hours with tech support to resolve the problem but to no avail. They finally told me to send it to their repair facilities. So I boxed it up and shipped it off. About a week later they send it back to me. Two technicians signed off that it was repaired.

I tryed working with it and again it was freezing up and not responding. I called the insurance company again and again they told me I had to send it back so they could try and fix it. I was quite exasperated because by now I had been without my computer for almost a month. I asked if they could replace it and they said no...I would have to send it back for repair again. Well, I went through the whole process again, shipping it back and going without a computer for another week. This was and is a hardship for me as I use the computer in my business. So again I'm waiting for the return of my computer and again it comes back. I open it up again to find that it still doesn't work.

Now I'm on the phone with City Advantage, should be renamed "Take Advantage of the customer ", and they finally say they are going to send me a new rebuilt computer, but first I will have to wait until they find one that has all my specifications. Now I wait for another week until they locate one and call me and ask me if I will accept the one they found. I say " Yes, please just get it to me", the computer arrives and I open up the box and can't wait to see what it is and how it works and low and behold the dam keyboard doesn't work. Only certain letters would type.

It's sounding like a broken record, but again I call the company and argue with the customer service people, or so called supervisors and yes, I have to send it back and wait for another one to arrive. I told them I have no faith that the next one will work.

I'm told if this one doesn't work then and only then will they send me a gift card to get a new one. But I just read someone else's comments that they don't honor the gift card because by the time you get it, your insurance has expired and in order to use the gift card you have to reinstate the insurance.

I will never buy anything from Circuit City again and I will write a letter to the Better Business Bureau regarding this fraudulent insurance company and will also send a copy to the insurance commissioner. Bonnie Flynn, Palm Desert, CA

I've had problems at the Algonquin Circuit City as well. I have a low end Acer laptop. It's not the greatest, but it gets my homework done. It's had plenty of problems, but luckily I got the full warranty. I brought it in earlier this year to a Circuit City downstate, and they were very helpful. They called me back right away, and were fast with repairs. It was in and out in 9 days, in perfect working order. Fast forward a couple months to December. I brought it in again, because it was constantly crashing. It took them over a week just to diagnostics. Then another few days to realize they needed my login information. Now, it's supposedly being repaired, but it's been far too long. They've had my computer for about 20 days now, without even a call about when it will be done. I've gone into the store three different times, and each time the people there seem confused as to what's going on, and don't really give a straight answer about what work is actually being done. I'm not a computer idiot. I run multiple operating systems, and could probably make these repairs better than they could, if it wasn't for this warranty. Next time I need repairs made, I know which Circuit City to AVOID.

I recently purchased a laptop from circuit city and it was defective. i called the company who makes the computer and they told me this. when i went to circuit city the man at firedog who is supposedly a computer tech. put a program in my computer called spy sweeper and for about a half hour the program said loading. long story short the man at firedog who did absolutely nothing told me the computer wasent defective but if i want i could change it. being in the store too long already i just took the exchange. i brought it back to circuit city on 86th street in brooklyn and was told the reciept didnt match the product so i coudlnt get a refund.i would have to bring it back to the original store. the person helping me that time had opened the laptop box and i explained to him that i coudnt bring it back now cause i would be charged the 15% restocking fee. he explained that he opened the box so they cant charge me that and he gave me a reciept stating he o[pened the box. i brought the laptop back to circuit city on atlantic ave in brooklyn and the manager there "Keen' (i believe his name was) was rude and very unhelful i was told that i had to pay th 15% and i explained to him that your company opened the box how do i get stuck paying? look at the reciept there would be no reason for that man to give me a reciept saying he opened the box if i wa to get stuck with the 15% anyway. the manager told the person helping me charge him the 15% and he walked away. this isnt the firt time ive had problems with that store on black friday i had gone in and was looking around i was asked by an employee if i needd help i said no im just looking and i was told "WELL YOU CANT BE OVER HERE LOOKING AT STUFF" teh store on atlantic ave. is the worst circuit city ive ever been in. i had a simmilar problem in best buy and not only was the service spectacular but they refunded me my whole amount no restocking fee and the woman helping me split my reciept into 4 returns so i couuld recieve my cash and not have to wait for a check BOyCOTT Circuit City.