Complaints & Reviews

two months and tv still not fixed!

NO---I will not deal with Circuit City again---EVER and I will never purchase another Sony product! On April the 9th., 2006 I purchased a Sony KDS-R50XBR1 SXRD Projection TV from the RT. 202 store in Wilmington, Delaware. I paid $3,249.97 for the TV and $319.99 for a two year extended warranty. At the same time I also purchased a stand for the TV for $314.99. That is a total of 3884.95. The main reason I decided on this TV was the “True 1080P HD Display”----more on that later.
Approximately two weeks after the TV was delivered, I went to turn it on and------NOTHING! It would not power up. I wanted this TV because I was going through Chemotherapy and Radiation and I knew that I would be laid up for many weeks. I give my old TV to my daughter, so now I had nothing. My next logical step was to call Circuit City (where I had just spent all this money) and schedule a repair. I was informed that they were very busy and it would take at least 4 weeks to get to me. ONE MONTH!! OK, I am under the Sony warranty so I called Sony. It took a week, but Sony came out to fix the TV. Sure enough---the repair man took one look at it and said--- “Yep, you're right, it won't power on”! Now he needed to order the correct part that it needed because he couldn't fix it. Weeks later I received a call from Sony that the part had come in and we scheduled a repair date for about one week later. TWO men showed up and it took 21/2 hours for them to repair the TV. They had to completely tear it apart and install an entirely new optical unit, etc. Low and behold---they told me that this is happening to all the Sony KDS-R50XBR1 TV's---and it will happen again. GREAT! So, now I have a working TV. Beautiful picture, and I love movies, so I insanely purchased a Sony Playstation 3 so I could watch Blu-Ray movies. NO, I can't. The TV is not capable of 1080P. The forums are full of people complaining that they were told that the TV would play 1080P. The salesman at Circuit City told me it would play 1080P. Apparently the HDMI inputs are not 1080P, but the display itself is capable of displaying 1080P. This means---------NO 1080P---period!
There was nothing I could do. The Salesman at Circuit City told me it was 1080P. My word against his. I could not find anything in writing about 1080P----------until now (more on this later).
Sooooo, now I have a VERY expensive 1080i TV with a gorgeous picture--------------------------------------which has now turned a horrible shade of green----------over the entire screen. Adjustments won't help. OH----I have an extended warranty through Circuit City. They will come to my rescue! NADA. On September the 18th., 2007, I called Circuit City for my third repair call. They were able to come out and fix it on September the 26th.! Great!. NADA. A really nice repair man named Joe (and I mean that) from Circuit City arrived at my door with a big smile. He already knew what was wrong with the TV because he knows that TV----and Sony. “Yep, you're right, the screen is green” he said. Now he needed to order the correct part that it needed because he couldn't fix it. “This part takes a month to get in” he told me. He also told me that my TV qualifies as a “LEMON” and Sony should replace it. He would talk to his Boss---Mr. Eric Morales at Circuit City, and Mr. Morales would call me. Sure enough----same day even, Mr Morales called me. He would see what he could do to get the TV replaced. Finally, some help from the trusted folks at Circuit City! NADA. I received a call from Mr Morales saying he could not locate any previous repair records. If I could find any repair Claim numbers, to call them in. Two days later I called in TWO Claim numbers, but Mr Morales was not available. OK---it shouldn't take too long now! NADA. SIX weeks later I have become really disgusted so I contacted my attorney about this matter. He suggested I contact Circuit City one last time before he proceded. OK, I called Mr. Eric Morales but he wasn't in. After a few minutes of trying to make the girl understand that I wanted to leave a message---please write it down, she finally understood. Two days later I received a call from Mr. Morales. He seemed a bit dazed and confused. He said that the man from Circuit City that I said came out for the repair, couldn't have because he was in the hospital. Wow! I know there was a man from Circuit City named Joe standing in my living room. My Fiance'e even saw him. She even wrote his name down along with the advice he gave us! Mr. Morales did not have the claim numbers I had called in many weeks earlier. Mr. Morales then informed me that the repair was cancelled on October the 18th., 2007. What? I reminded him of our fairly long conversation six weeks prior----but he didn't remember. He did tell me that he knew my brother had the same problem with HIS TV. I don't have a brother. I have a sister. She may, at times, look like a brother, but she is definitely my SISTER---and she doesn't watch TV. Mr Eric Morales was speechless. He simply had no idea who I was or what had happened. Meanwhile my attorney is drowning in his own drool at the thought of attacking Circuit City. You see, when the TV was delivered it still had the store sale tag on the screen. I hadn't noticed until just the other morning. In BOLD black letters the tag reads ---- “1080P True HD Display”. I have it in writing on Circuit City's own display tag. I am REALLY pissed now. Plus the fact that I paid for a two year extended warranty---which is a ONE YEAR WARRANTY. Sony warrants this TV for one year. The Circuit City warranty runs concurrently, meaning that when the Sony warranty expired—I have one year left—not two years. That was my fault entirely and it will never happen again. All the wasted time (with still no repair) has eaten into my warranty also! By the way, the TV was only operated about 8-10 hours per week. It still crashed and burned with so few hours of operation. Every several months (of normal use) the optical unit will need to be replaced according to the many forums and Tech sites I visit.
Back to Mr. Eric Morales. He is still dumbfounded. He tells me that he will take care of the problem and gives me his personal Cell phone number. Wonderful. This is on Monday, Nov. 5th.. He promises to call me with an update on Tuesday, Nov. The 6th. No phone call. I did receive a call, however from a TV repair place a few miles from me. They called to confirm their scheduled appointment for Saturday morning. What scheduled appointment Saturday morning? AND-- I will be away on Saturday!!!! “OH”, the very nice Lady said. I explained the entire situation to her and she informed me that they were only coming to see what was wrong with the TV. OK, now I am starting to reach my limit. I am a very calm and collected person, but when pushed to my limit, believe me---all Hell breaks loose. She understood that the problem had already been diagnosed by the Phantom Circuit City man, and she will order a part for the TV. Does she have any idea what to order? Still no word from Mr. Eric Morales. Here I sit after almost two months, with a green TV. Everything is green. Yesterday I tried to watch the Eagles football game—because the Eagles wear green uniforms. Horrible. Tonight I may try to watch a movie. I have selected SHREK—maybe I can watch that.
To sum things up, the time before I was in Circuit City (before buying the TV), a salesman came up to me and asked if he could help. I was just looking so I said something to that effect. Later on, I was looking at the TV's and another salesman asked if he could answer any questions. I had a question---so I asked. I was told the answer and happily walked away only to be verbally assaulted by the first Salesman. He literally got in my face about how he had asked to help me first! I was shocked and astounded to say the least. From that point on, every time I walked into that store I received a very dirty look from that Salesman. It's not my style to cause problems. I am not a vindictive person. I have my own company and I treat my employees as I would like to be treated. I have very happy employees. I am at the point where I have no option but to give my attorney the green light. My Fiance'e is urging me to send this complaint to Circuit City and to Sony before I file suit, but I am having great problems with that. How much is too much? Bottom line----I want this TV replaced by either Circuit City or Sony. It is NOT what I was told it was. It has been broken way too long and it will continue to break after being repaired. This is common knowledge in the forums AND with Sony and Circuit City. To me it's an either/or situation. Today is November the 12th., and still no word from Mr. Morales. He once again pushed the matter aside for someone else to handle and wiped his hands of the matter. I want this Sony TV removed from my home.

  • Ja
    james Nov 16, 2007

    I have a Sony TV and it works great.

    0 Votes

lies + we have your money get lost

Circuit City Managers Lie to Customers + Terrible Service and Attitude

On September 8, 2007, at the Orange, Connecticut, Circuit City outlet shop - or "warehouse store" as they label it, I purchased an open box Toshiba laptop computer ($799.96) and an open box Samsung 27" HD tube TV ($209.96). Practically everything in that store is out of the box, having been a display unit or a previously returned item. I also paid a required $29.99 service fee for Circuit City's technician to reset the laptop computer I bought back to factory settings and fully optimize it to perfect working condition by removing certain extraneous software so that the machine would be as though it had just gotten it in the box from the factory. When I got the laptop home, it did not work. It was a mess. None of the four USB ports worked, no audio card was recognized by the operating system so there was no sound, software would not launch, it got hung up and gave an error message. I was told America Online software was removed from the computer as part of the optimization process, yet I found two AOL folders still on the machine, all of which made it clear that the machine had not been serviced the way I was told it should have been and it was not at all not in perfect working condition *when I bought it*. So essentially, Circuit City had taken an extra $29.99 from me and given nothing they promised in return except a very messed up machine. The computer in no way functioned as if it had come sealed in a box from the factory, the way I was told the technician was going to re-set it.

The next day, September 9, I brought the Toshiba laptop back to Circuit City and was told that the technician was not in on weekends so I'd have to come back the next day. So Monday, after not being able to use the machine all weekend like I had wanted to, I brought the computer back to Circuit City and the technician took a few hours and revamped it and got it working again. I had a legitimate complaint to make with the manager, George, in that I had paid $29.99 to have that computer in perfect working condition *the day I bought it* -- Saturday, 9/8/07 -- and yet I had to wait two days before the technician got the computer to that condition, so I did not get what I paid extra for. George said the $29.99 technician fee was non-refundable. When I pointed out to him that Circuit City promised a customer a machine in perfect working condition at the time the customer buys the machine, but did not come through on their promise, George made a very interesting offer -- one that he himself would later expose as a complete lie – George told me that he could refund me the $29.99 fee but then I would have to re-set the machine to factory settings myself – their technician would not be doing it. This offer was a bluff by George because he knew I did not know enough about the new Microsoft Vista operating system to try to re-set the computer myself. (My previous computer was Windows 98.) I guess George figured he had me in a compromising position where I certainly would not be able to accept his terms of refund, so he would offer it to me just as a means to shut me up, which was a sad sign of the terrible attitude of Circuit City. When I pressed George about my paying for something I didn't get, he repeated that he could give me the $29.99 technician fee back, but then I would have to re-set the machine to factory specs myself, and in a wise-guy manner said to me, "You said you don't know much about computers." I guess he was certain now that he had me shut up. But his offer to refund the fee would come back to haunt him, because when I later talked to him in October after I returned the computer to Circuit City because I was disgusted with their attitude and the games they play with customers, George told me in a condescending tone that Circuit City cannot refund that $29.99 technician fee to a customer, EVER! Really George? Never, EVER? Why then, did you offer to refund that $29.99 technician fee to me, not once, but twice when I first brought the computer back to you? Why did your nasty sales clerk also offer a third time to refund me the $29.99 technician fee when he said to me in a nasty, condescending voice, "Alright. We can give you your $30 back, but then you won't get any technician coverage on the computer!" It’s clear that Circuit City’s position is to slam the customer in a condescending tone with an offer they know the customer is not going to accept, and so now they can finally shut the customer up once and for all, and keep the customer’s money. This is how Circuit City does business. It is an extremely stupid way to conduct business. They lie and deceive. I felt like I was dealing with a bunch of teenagers the whole time. George, the store manager, with his lies and deception to customers, is training the younger sales clerks at Circuit City to carry on with the same lies and deception when they later become managers. Circuit City employees have no incentive to learn their products either. After purchasing an HD tube TV set (not flat-panel) the same day that I bought the computer, when I found out at home by reading the product manual that the sales kid had completely misinformed me about the TV after I had asked him a specific, direct question in the store, I asked the manager, George, "Don't you read your own manuals?" George answered, quite matter-of-factly, "No." -- I was completely taken by surprise. What an uncaring, unprofessional disposition to have. All you'll find at Circuit City is hourly-paid sales clerks who ring up a transaction and carry the product to your car after you buy it. Don't take what they say as truth when you ask them a specific, direct question about their products, as evidenced at the Orange, CT Circuit City "Warehouse" store. From my experience, the attitude of the management there reflects that the store is run more like a rummage sale store.

Also in my interactions with store manager George, when I explained to him how the laptop computer I purchased was a total mess when I bought it, he kept repeating that four days before I bought the computer, it was declared in perfect working condition by the technician - the tag on it said so. But George leaves the computers on the store shelves for people to come in and play with, and sometime before I bought it, the computer got terribly corrupted (or the technician didn’t do his job). George explained that a customer must have come in and messed the computer up. OK, George, so therefore, I the buying customer, should pay $29.99 to Circuit City to let them allow customers come in and corrupt the computer I buy, so I then have to bring home a computer that doesn't work, and I should feel just fine about that? In George's teenager mind, yes, I should be just fine with that after I’ve spent $800.00 on the computer. George kept on sideswiping the point and like a teenager, kept repeating the computer used to be in perfect working condition sometime before I bought it. Dealing with George was dealing like a child. His attitude was, “We’re charging you the $29.99 fee, and we don’t care what we promised, we’re taking the money and you can get lost!”
After I explained to the store director, Chris, how I had been wronged by Circuit City and how I was treated by his manager and sales clerk, he finally offered to give me store credit for the $29.99 technician fee. I thought he was being decent about the whole incident, but he didn’t tell me that he was taking the $29.99 as a lean against my prior TV purchase so that if I were to return the TV, I would not get a full refund for it. The term “store credit” means it’s the store’s money, not a lean against a customer’s prior purchase. You have to be up front with the customer, and Chris wasn’t. When I returned the TV I had purchased, I was refunded the purchase price minus $29.99. I was outraged. The assistant manager, Ed, told me, “I can’t just take money from nowhere.” So take it from a customer’s prior purchase, Ed?! I was furious and I told Ed would be contacting the attorney general’s office. When I later got a hold of Chris, the store director, he refunded the additional $29.99 to me. I told Chris clearly that store credit means it’s the store’s money, and Circuit City cannot place a lean against a customer’s prior purchase while the customer still has full right to return that purchase within 30 days if not satisfied with it.

The employees at Circuit City, managers included, basically behave like they have robot brains where they seem to be ordered by Circuit City to maintain certain policies, and even if they wrong the customer in the process, they still maintain the policy, do-or-die. Well, Circuit City chose to die financially. They blew an $1100.00 deal. After returning the laptop over the nightmare experience I had with George and his employees, I also returned the TV set that I had purchased - for two reasons - the tube picture quality looked very sharp when a DVD was played, but not as sharp through cable TV; but I also just didn't feel good about that purchase because of the attitude and misinformation and lies on the part of Circuit City employees and managers. Circuit City simply has no clue about the meaning of the word respect, and they have no concept of the terms "customer relations" and "customer confidence." They blew an $1100.00 deal over $29.99, and they exposed themselves as deceiving liars, and I will never, ever shop at Circuit City again, anywhere, not even in their regular retail stores where products come sealed from the factory in a box. I’ve now read too many horror stories consistent with my buying experience that reflect Circuit City’s attitude toward customers: “WE HAVE YOUR MONEY. NOW GET LOST!!!”

  • De
    Dennis Ricks Jan 10, 2008

    I agree that Circuit City has an inept undertrained staff at the stores that I have been to. I went to a store in Salt Lake City, Utah and tried to buy a Sony BDP-S300 blu ray player. The sales people could not answer my questions, got on the in store computer to get answers from the Sony website, and I ended up asking if I could just buy the unit. It took 25 minutes to checkout because no one knew how to take gift card and cash together for my purchase. I was given a coupon to send in for 5 free movies from Sony, and when I got home I found out that the coupon had expired a week earlier. I went back to the store and I was told "sorry, it looks like you missed out". I had asked when I purchased the unit if ther would be more promotions for free blu ray discs coming up and the sales person said "no, this looks like the only one". A month later, Circuit City ran an ad in the local newspaper for the Sony BDP-S300 player that I had purchased for $100.00 less than I paid, with 5 free movies with a mail-in redemption, and 2 movies instantly (Spider-Man 3 & Pirates of the Carribean:At Worlds End). I sent an email to Circuit City and received a response saying that I was unfortunately caught between promotions and that there was nothing that they could do. They said that it looked like it was a Sony problem and that I could contact them. I have purchased sound systems, PC systems, software, media,sound equipment from Circuit City. I will not give them any more business, and will recommend to co-workers, friends and family not to do business with them either. Circuit City is not familiar with the term "customer satisfaction", and will not do anything to remedy a situation where the customer is not happy and has been treated unfairly. If anyone decides to make a major purchase there I would say to them "buyer beware".

    0 Votes
  • Di
    Dixie Chick Texas Dec 04, 2008

    We purchased a Playstation 3 with the 2 year Replacement Warranty Plus. We were told that if anything goes wrong with the Playstation we could take it back to the store and receive a replacement unit of equal or better value. Now a year later, the system broke and we went to the store we purchased it from. There they told us that we had to mail back the system and we would receive a gift card for the purchase value of the system. But they don't build the 40 g system anymore and we will have to eat the difference of purchasing the 80 g on top of having to purchase the replacement at their store again. Also, we found out it will take 5 weeks before we get the gift card. We cannot even get cash from the store for the gift card. All in all they were rude to us in the store and over the phone and we will never buy anything from Circuit City again. No wonder they are going bankrupt.

    0 Votes

misleading customer service!

My Element FLX 3120 LCD TV became defective on Oct 4, 07. So I called up circuit city service [protected]...

get satisfaction or die trying

Circuit City, Muncy Pa 17756

May 12,2007 Incident Number 9216928

Caller after running system cd's. Kept getting error message. Advised to run them again after shutting down and making sure the computer was cleaned out. Ran them again and called back. They had me order new system cde's from Hewlet Packard. I ordered the cd's and tried them and the same error came up so I called them again.

May 25

They replaced the harddrive. The repairman replaced the harddrive and started the system cd's. I got an error message on the supplemental cd. RegSvs.exe-Common Language Runtime Debugging Services Application has generated an exception that could not be handled.

Process ID=0x2d8(728)
Thread ID=0x718(1816)

OK to terminate the application. Cancel to debug the application.

May 25

Called City Advantage again. They are ordering a new motherboard and RAM. Will send parts and make appointment to repair.

June 1

Barrister had gotten nothing. going to order a new motherboard.

Called City Advantage, claims the request was sent through May 31 for repair. Manager checked to make sure it is submitted properly. There was an error and it wasn't submitted as it was supposed to be. Request is now sent. Said they would request the order be expedited.

June 5

Hadn't been shipped from vendor.

June 6

Received RAM

June 8

Received motherboard

June 11

Repairman coming to install motherboard and RAM. Replaced motherboard. They sent the wrong RAM so it was not replaced. Run cd's, it goes throu 3 cd's, restarts, boots into windows, doesn't ask for 4rth cd, just shuts down.

June 12

Called City Advantage and they will let Barrister know it is not repaired. Ask for serial number, requested harddrive, motherboard and RAM all be replaced at the same time, then run the system cd's

June 14

Received nothing yet, called and they said it would take 5 business days by the 20th of June.

June 18

Nothing ordered yet. Bob will call back but he never called and he didn't follow through.

Called again later in day and the motherboard, harddrive and RAM are now ordered. Will be here in 3 to 5 business days.

June 19

called Barrister and they claim parts will ship today.

June 20

I got the Harddrive today

June 21

Motherboard came

June 22

RAM came, one stick

June 25

Called to let them know they only sent one stick of RAM

June 26

They say the one stick is 512

June 27

Repairman comes, replaces harddrive, motherboard and ram. Starts system cd's and leaves. Now the message is

SW Build ID is different from ID on recovery media Contact Customer Support to order replacement CD's

This message after system cd's were run twice.

Called City Advantage, they say I need new system cd'sand offered to sell me new windows XP cd's

Talked to HP support. They think the motherboard needs to be tatooed.

Also the repairman broke the button on the DVD-Rom. It won't open now.

June 28

8:00 going to send repairman back out to tatoo motherboard

10:00 they tell me the case is closed out.

Ask to talk to manager

They will call city advantage and ask how they want to proceed. They say they are replacing the tower and sent me a label.

June 29

DHL picked it up today

July 5

Barrister received today

Called and talked to them a couple times and they say they have till the 19th of July to replace it. Talked to one person said they was going to rebuild mine. Called Rachel [protected] ext 452. She says no mine was being replaced not repaired. Also said they had until July 19th to replace.

July 18

I got a phone call from City Advantage who told me they received an email from Barrister stating it was a software issue and they were returning my computer to me unrepaired.

I told them of course it is software because with all they had replaced they made it software. It was stated to me they were not going to fix it and they was replacing it.

When I bought the warranty from Circuit City they claim if something happens and they can not fix it to my satisfaction they will replace it.

I have filed a complaint with the Better Business Bureau and the Attorney Generals Office in Pa so far. I am not going to stop until I get some satisfaction from them or I die trying.

spend your money elsewhere!

I purchased a Fuji camera at the Circuit City store in Sanford Florida yesterday. The model I was looking at did not have power to the display unit, nor was there enough customer service reps to help me out. However; I have another Fuji camera that I am very happy with. After about 20 minutes I finally got someone to ring me up. The salesperson was careful to go over the front of the receipt with me and not even mention the return policy and restocking fee in small print on the back.

When I got home, after only 4 pictures I realized that either this new camera was of poor quality or defective (The LCD was all grainy, the picture quality worse than my old camera). So I packed the camera in all the original packaging and returned to the store. This was when I was hit by the restocking fee and to even make matters worse the manager admitted that they purposely avoid telling customers about it when making purchases. They told me they would give me a full credit towards another camera but would not return (all of) my money on a brand new item I bought less than 24 hours earlier.

I have figured it up and in the last 3 years I have spent about $2,000 to $3,000 at Circuit City on various items ranging from computers to Mp3 players, etc, etc. Who knows how much I would have spent at Circuit City in the next 3+ years. Yet because of the $24.00 restocking fee I just paid due to Circuit City's 'restocking policy' I will be spending that money elsewhere.

  • Th
    The Retail Guy Jul 14, 2007

    When buying a digital camera, always go to a good review site before making a purchase. Most of the major retailers have some sort of return policy which may have a restocking fee. A great site to go to would be www.dpreview.com. One of my favorite sites to frequent. Also, look at the reviews on Circuit City's website. Customers who have purchased products will leave feedback. A little bit of homework goes a long way.

    Also, just because someone has purchased a lot, does not mean they will be given special treatment. I have spent $5000 so far this year. That does not mean I should be treated better than you should. The only thing that matters is the circumstances. Everybody should be treated as an individual, and one customer is not more important than the other based on any status. That is the fair thing to do.

    http://www.retailguy.info

    0 Votes

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

rebate scam

Circuit City in Timonium Maryland and HP computers.

I bought an $1800.00 HP Laptop from the Circuit City in Timonium Maryland more then 6 months ago. They offered a $150.00 HP mail in rebate and a $50.00 Circuit City mail in rebate. After waiting 4 months and not receiving either rebate I contacted the rebate center for both Circuit City and HP. Both claim they never received my rebate. What are the odds that both did not receive it. Sounds like they did not plan on receiving them.

They both told me that the rebate had expired and there was nothing they could do. I wrote to the president of each company detailing what had happened. I received a response back from HP stating they would offer me some coupons for printer ink. They did not state how much they would be worth. I wrote back and stated that they should live up to the agreement and give me my $150.00. If I wanted printer ink I would buy printer ink. I told them that if this is the way they do business I would not buy anymore HP products. This was my fourth HP computer. I said I would also spread the word about their scam. They did not respond.

Circuit City never bother to respond.

I have since made special trips into Circuit city stores. I strike up conversations with customers and explain how they and HP rip you off. Many have thanked me and walked out. I tell them that if you go to Best Buy you do not have to deal with rebates. I hope that my continuing efforts will cost them thousands. They could have settled for the $200.00 they owed me.

I work for a company that employs thousands. Email to thousands is so much easier then making the trip into Circuit City but I do it for the sport. I am looking forward to Christmas.

  • Th
    The Retail Guy Jul 14, 2007

    Well first of all, I am sorry you had a bad experience with rebates. Many do, but the majority of people get their rebates. I am one of those people. In the past 2 years I have sent out 5 rebates, and short of them taking forever to get, they have all arrived.

    I too wish for a day when all rebates are abolished, as they are an unnecessary step for the consumer to take. But many do respond to them, so they persist.

    Let me ask you this. Was there an option to send your email address for confirmation? Did you make copies of everything you sent? Did you send it out with some sort of receipt confirmation? If there was a web address to check status, how often did you do this? What steps as a consumer did you take to make sure your $150.00 transaction took place?

    I know that it should be simple, but when was the last time it was easy for you to make $150.00 dollars? I'm not excusing any wrong doing, but what if they did not get them? The only one between point A and B, was you and the post office. Did you ask our venerable postal authority what happened to your rebates? We all know that the mail system is not perfect.

    2nd. Please stop bothering people at stores when they are shopping. It is not fair to the salespeople who work hard to take care of customers, and it is not fair to the consumer who is just trying to have a nice day shopping. Remember. Nobody in the store did any harm to you. Why hold them to blame? It is Circuit City corporate, and Hp that did this. You are slapping the sister, when it is the brother who did this to you. Does it seem fair? Especially when we don't know if the rebates actually got there.

    http://www.retailguy.info

    -1 Votes
  • Ce
    Cee Mar 16, 2009

    I too was scammed by Circuit City, after numerous calls about a rebate from the day after thanksgiving that I have e-mail confirmation that it was sent Jan 22, 2oo9 I have yet to get a single cent in the mail from the $180.00 in rebates! Coupled with the status of the economy and the fact that I COULD have purchased a WAY faster computer for the price of 1, 000.00 I am now stuck with a slower more expensive computer, THANK GOD THEY ARE OUT OF BUSINESS SO NOBODY ELSE GETS SCREWED!

    1 Votes
  • Ma
    Marjorie Mar 24, 2009

    I definitely agree!!! Just like Cee, i also had an email confirmation on 1/22/09 and I expected the reward 5-10 business day and it has not arrived! is there a way we can sue circuit city for this scam! I Am very glad they are out of business too! Best Buy has done an awesome job and that is why CC is out of business! Huge Kudos to Best Buy!

    1 Votes
  • Dd
    DDD Mar 28, 2009

    Same story as the Cee and Marjorie. Does anybody know if there is anything we can do?

    0 Votes
  • Iv
    ivon Mar 29, 2009

    In the holiday time ; I bought a HP notebook I send my request rebate for $ 150.00 . After that; I receive an e-mail with the tracking number but the check never was recieved.
    this was a fraud from the Circuit City.

    0 Votes
  • Iv
    ivon Mar 29, 2009

    My e-mail from Circuit City rebate confirmation was January 22, 2009 too. wow!! It is a fraud. Now:Who respond for this fraud?

    0 Votes
  • Wa
    wanatress Apr 09, 2009

    wanatress
    I purchased an HP Laptop from Circuit City the day after Thanksgiving 2008 was supposed to receive a rebate in the amount of 150.00 I have received my email confirmation tracking number and email saying I will receive my check in 30 days, that was as of January 22, 2009 and I still have not received my check. I wish there was something we could do!

    0 Votes
  • Re
    ReCarla May 26, 2009

    I bought a laptop the day after Thanksgiving and was suppose to get a $200 rebate from HP and a $50 rebate from curcuit city. My husband mailed them both out. I got a postcard in the mail stating that I did not mail them out in time and will not be getting my rebate. They are liars!!! They both were mailed out before the time stated. I would not have bought that computer if I would have know that I was not going to be getting the rebates. It sucks because I feel like I have been cheated. Is there nothing that we can do about it?

    0 Votes

do not business with circuit city!

I used my Circuit City Rewards (Chase) credit card and paid my bills on time for a couple of years, then I got into a financial bind due to being laid off from work, illness and then a death in the family. I began falling behind and went over my credit limit. I am now attempting to rectify the situation. Today, I decided to redeem the points I had "earned" making purchases prior to my temporary financial downfall, and today I requested the 7890 points that I am due. Circuit City Rewards informed me that since my account has been closed, I am no longer eligible to receive the money "I earned". I have paid late fees and finance charges already that total thousands of dollars, I was shocked to learn that they would also keep the money that "I earned". I feel robbed. This was my money, at least they could apply it to my balance. This is the thanks consumers get for opening credit cards. They do not cut you a break at all when you are actually trying to do the right thing. I will tell everyone I know not to do business with Circuit City and Chase Bank.

  • Ja
    Jason Heming Jul 14, 2007

    No offense but this is your fault, not theirs. It says right in the rules:

    https://appcc.cardaccountservice.com/onlinecredit/pdfs/Circuit%20City%20rewards%20Rules%20and%20Regulations.pdf

    "If your Account is closed for any reason, your membership in the Program will be terminated and the total balance of your accumulated reward earnings will be forfeited."

    Also from above it seems like you wanted them to credit your account with the points. Maybe I read it wrong. Either way I bet you didn't read this either:

    "Redeemed rewards are not refundable; replaceable; or transferable for cash, credit, or other rewards under any circumstances."

    Lastly you didn't earn money:

    "...also keep the money that 'I earned'."

    You earned points.

    Look it sucks you got into financial trouble but read the fine print. You have to take it on the chin on this one and don't blame them. Ohh and by the way, I definitely don't work for them or anything like that. I was just interested in applying for the program and thought I would google it to see the details and if there were any forums or blogs pertaining to it. I saw the details in their contract, that took about five minutes to read. I really don't think you did.

    0 Votes

horrible guest experience!

March 5, 2007-I went into the Circuit City store in Green Bay, WI for the first time to purchase a laptop computer to replace mine that had just broke. Long story short...I am having the most awful experience I have ever had at a retail store. I am battling service charges on a computer that I had bought and returned two days later, without even leaving the store with the computer. Right off the bat, I was lied to about financing options and told I could get 12 months no interest. After I had signed the paperwork, I was then informed I was on the 3 months no payments, no interest plan. After I objected, I was told that since I didn't take the $300 maintenance package when it was offered, that I didn't get the 12 months plan. Even when I double checked before signing the paperwork, I was told that I would get the 12 months. Then I was told that I would be called the next day to update me when my computer was ready. I needed it asap for school and work, and told them right away when I showed up that if I couldn't get the computer the next day, I'd take my business elsewhere. I was promised a call back the next day. Next day comes, no phone call. I went and bought another computer elsewhere, where I did get it right away. Went back to CC to return, and I've been battling it for 2 1/2 weeks. The store mgr Steve in Green Bay is the only one that can do the returns. Steve was out of the office for a few days, and then I was out of town for the weekend. A week later, I was able to catch him in the office and explain my situation. Horrible customer service, lying about the financing, misleading, and not calling with the status of the computer. Steve apologized and said he could definitely take care of the charges and would call me back the next day to confirm that they had been taken off my card. Next day comes, no call (shocker!). I had to call him finally the next day and confront him. He said he could take off the software ($200), but couldn't take off the installation and service ($200). I immediately informed Steve that due to the absolutely appalling and unprofessional experience that I had, I was not paying for a product I didn't have, regardless of service charges. I told Steve to have his district mgr call me on Monday because he (steve) was not handling my issue. Steve said fine. Monday comes around, and no phone call (anyone seeing a pattern here?)

I am currently still battling the issue. Steve is still very unreachable. I have called the corp. office and they are aware of the issue. I will continue to call the corp. office and try to get help until this issue is handled appropriately. CC is never going to have my business again. Everyone I know will hear about my complaints.

selling used products!

I purchased a $300 digital camera today from Circuit City, drove home 30 miles from the store, opened the product and it was obvious that I was given an already used camera. I purchased a new camera, not open box. Upon further looking at the camera, I turned it on and low and behold there were pictures on the camera from someone's family Christmas. I drove 30 miles back to the store and demanded a new camera, at which point I was told by the teenager behind the customer service counter that this happens all the time.

  • Th
    The Retail Guy Jul 14, 2007

    It is not company policy for Circuit City to resell returned cameras. When returned, it must be removed from the box, and displayed in a case as open box. The box is thrown away, and the accessories are placed in a poly bag. If this is not being done, then report the store to management. There is an 800 number hotline. The customer service counter must give you the number at request.

    http://www.retailguy.info

    0 Votes
  • En
    E Nitrauer Dec 02, 2007

    I just stood inline in the rain and cold outside the Columbus Ohio store due to a ad that came out in todays paper that they had the Wii game system and after the employees just looking at us for a long time they came out and told us lies they just False Advertising. I am so tried of this it seems like there should be something done about it. I am not a young person my grandchild wanted it. Circuit city better step up to the plate and take care of this.

    0 Votes

false advertising continues to run rampant

On Thursday afternoon, November 23, after viewing the special ‘After Thanksgiving’ circular, I planned on purchasing the 32-inch Olevia LCD television advertised for $499.99. On November 24 I waited in line at the Braintree, MA location only to find that the location had a limited number of televisions. Unable to obtain a voucher to purchase a television and after asking for a raincheck, the sales clerks suggested I check www.circuitcity.com during the day, in the event a few more were released for online purchasing. As luck would have it, around 4:30, I noticed that the television was available online this time for $474.99, a price noted as valid through November 25, if I purchased the item.

Quickly I began to enter my information online when all of a sudden my page refreshed and my information disappeared. Also gone was any reference to the television. When I called Customer Service I was told that the television was not available. They had no idea what I was talking about when I told them that I saw it on the website no more than 10 minutes prior to my call. I then called a few of the local locations; hoping one would be in stock. The Taunton, MA location had two but they were on hold for those customers who had a voucher. They would be able to release them on Saturday if they were not purchased by the close of business on Friday.

At 9:00 Saturday morning I called the Taunton, MA location and the television sets that were in stock on Friday were now sold. Again I checked www.circuitcity.com and found that the televisions were again being offered for $474.99. I called around and found that the Burlington, MA location had three of the 32-inch televisions in stock, but according to the clerk in televisions, the price was now $849.99. I questioned him about the online price being $474.99 and after checking he stated that the Burlington, MA location would be able to match the price but unfortunately they could not hold one aside. Off I drove, some 30 miles, but once I arrived things changed namely the offer to price match.

According to the manager, an error was made with regards to the Saturday morning price and the incorrect price was being pulled from www.circuitcity.com. And, even with a copy of the attached document in hand, the manager refused to consider honoring the advertised price. Dissatisfied with the blatant display of false advertising, I asked for a telephone number for the District Manager and was referred to [protected]. There I was to ask for Oz Engin. Unbeknownst to me, I reached Customer Service and the representative was unable to assist beyond telling me that the item was $849.99. Furthermore, I was not able to speak with a District Manager.

As the 32-inch Olevia LCD television is no longer available I requested Circuit City honor the price quoted online ($474.99) on Friday, November 24, by refunding me 125% of the difference between the Circuit City advertised price and what I paid by going to a local competitor, who advertised the same exact make and model of LCD television. I have made several attempts (phone, email, and in writing) and am awaiting a response from their corporate offices.

  • Valerie Feb 01, 2007

    On Tuesday, January 30th, 2007 in my home delivered newspaper was a Circuit City advertising 8-page flyer from Circuit City. Looking at the front as bold as can be (there are only 2 items listed) was a laptop computer with the features I have been looking for to buy, one for my wife and another one for my son Anthony who will be starting college in September.

    I went to my local Circuit City store at 7001 Sunrise Highway, Holbrook, NY 11741 to purchase two of these laptops at $649.99, price quoted in advertising flyer. I walked to the Computer dept.; ask for assistants in locating two of these laptops in the flyer. The salesman looked for about 5 minutes, then was gone for another 15 minutes. When he came back he told me that was a misprint. The price is $849.99. I told him I want the laptops for $649.99 the price quoted in the flyer. He refused. I asked for the store manager (Najee). I was told he was in a meeting there in the store and couldn't come see me and that they are not responsible for advertising misprints. I again asked for the store manager and was told he was home now. I then asked for whoever was acting manager presently. After another 15 minutes Andrew came to see me. He told me the same thing about misprints. He said he would give me $50.00 off another computer. I told him I want to buy two of the ones in the flyer for the price quoted at $649.99. He refused to sell it to me. I have contacted CEO Philip J. Schoonover who doesn't return my calls but has his supposedly Executive Assistant Mr. Dagenhart called me to tell me that Circuit City is only standing behind the $50.00 off offer given to me at the store. I feel I should be given the offer stated in the advertising flyer. Also speaking to Circuit City's consumer service people I was given case number 547209. Are large corporations allowed to lure consumers into their store with false advertising and should consumers have to deal with these horrible selling practices?

    0 Votes
  • Ch
    Christopher Rivera Mar 12, 2007

    I bought two desktop Sony computers from Circuit City. One VGC-V617G on 12/02/06 for $541.17 and the other VGC-RB50 on 12/24/06 for $325.77. I was told by the sales rep that I would receive a free upgrade to Windows Vista when it was released for each computer I bought. I printed out the web page advertisement from 12/28/06 that states " Circuit City customers who purchase a Windows XP notebook or desktop computer between Oct 26, 2006 and March 15, 2007 are eligible for a free upgrade to Microsoft Vista operating system". When I clicked on the link to Sony to apply for my free upgrade, the models of computers that I bought are not listed and as such I am not eligible for the free upgrade. The store here in San Antonio (Windcrest) would not help me. The store Rep was Cameron and the Store Manager, Christopher Mora, said he couldn't help. I asked for the addresses and/or phone numbers of their District Manager and Regional Vice President and all I got was names but no contact information.

    I wrote to the Better Business Bureau of Virginia and got a response from Circuit City that they would not honor what was written on their website. This is false advertising and Circuit City should provided what they advertised on their Website. The Website information has since changed, but it plainly stated about the upgrade when I bought the computers. If Circuit City is unwilling to comply with what was stated, then I would like to return the computers for a full refund.

    0 Votes
  • Up
    upset consumer Oct 03, 2007

    Remember those recent Circuit City commercials showing customers in the return line advertising the company's easy return policy? Those days were short lived.

    Circuit City charges restocking fees, has horrible customer service at the stores and at their corporate office. It's hard to get anywhere calling their 800 number. Let's cut through the red tape. Here is Circuit City's contact information:


    -Contact Circuit City

    Circuit City
    9950 Mayland Dr.
    Richmond, VA 23233
    Customer Service: 800-251-2665
    Fax: 804-527-4164

    John Milliron, Executive Response Supervisor
    Phone: 800-251-2665
    Fax: 804-934-3865

    Marilyn Pando
    Executive Response Specialist
    Office of the Chairman, President, and CEO
    Circuit City Stores
    [email protected]
    (804) 527-4000

    Mary Louise Roberts
    Circuit City Legal Department
    [email protected]

    Anna Marie Henderson
    Circuit City Legal Counsel
    [email protected]
    Fax: (804) 418-8248

    -File a complaint with the Better Business Bureau
    www.bbb.org

    -File a complaint with your credit card company

    -File a complaint with your state's Attorney General's office
    http://www.naag.org/ag/full_ag_table.php

    -File a complaint with Virginia's Attorney General's office. This is where Circuit City's corporate office is located.
    www.oag.state.va.us

    -If Circuit City still does nothing, file charges in Small Claims Court.


    Circuit City Telemarketing Calls
    If you get a telephone call from 804-747-6434, it's probably a telemarketing call from Circuit City's Warranty Department. The address that the phone number is registered to is Circuit City Express, PO Box 42344, Richmond, VA 23242.

    0 Votes

scam - unable to give product sold to consumer

I purchased an HP desktop computer from Circuit City Store # 3671 in Freehold, New Jersey on 12/27/06. The model was an A164ON. Along with the computer I purchased a printer/fax/copier and also had software installed. The computer I wanted was a top of the line HP but Circuit City did not have that computer in stock. The computer I wanted had an internal video card with a remote control. I was told by a Jamal Khan and the store manager, Steve Velardi that the model A164ON was IDENTICAL to the model I wanted (that it had the video option with the remote that sits on top of the computer). The ONLY difference was the Gigabytes - I was told my model had less but that it was still plenty of gigs for my needs. Mr. Kahn and Mr. Velardi promised that the computers were identical so I proceeded to pay for the computer, installation of software and my printer/fax/copier. I left my computer with Mr. Kahn and he said he was personally installing the software on the computer. I picked up my computer today from Circuit City and brought it home and removed it from the box. It was not the same computer that was promised to me. It did not have the video card, nor did it have the remote that sits on top of the computer in a cradle. I called Circuit City and was put on hold for about 20 minutes. When I finally got Mr. Velardi on the phone he took my telephone number and ticket number and said he would call me back in 15 minutes. He never called back. After about 30 minutes my husband called the store. After about another 20 minutes on hold, Mr. Velardi got on the phone and said they would give me an external video card or order the computer I wanted, but on my original visit to the store Mr. Velardi said it would take about 4 - 6 weeks before they could get that particular computer in. I said, no I want a refund. I returned the computer and printer/fax/copier back to the store and Mr. Velardi said that he could not refund the installation charges which total $116.61. Why am I charged money for an obvious "scam" tactic by the store and the store manager? I demand a COMPLETE refund by this store. Why didn't Mr. Velardi or Mr. Kahn call me from the store when they opened the computer and noticed a different version than what was promised?

restocking fee misinformation

My wife purchased a widescreen LCD monitor on Dec. 17, 2006 for my Christmas gift. I connected it to my PC and found that I would need to purchase a new video card.

We went to Circuit City (Concord Mills, NC) to return the monitor, but they relentlessly refused to waive the 15% restocking fee ($60). We were unaware of the policy, but it actually is posted:
1. Below the cash register (where one cannot see it since the cashier is blocking it)
2. On the back of the receipt (which can only be viewed after the purchase) and
3. At the return counter.

The worst part of it all is that they said that all the major stores (specifically naming Best Buy) have the same policy.

I went to Best Buy later that same day (Dec 26, 2006) to purchase a video card. I found that their restocking fee list does not include monitors. I also verified with the salesperson at Best Buy that they would accept the return of an opened monitor without any restocking fee.

Either Circuit City was misinformed about their competitions' policies or they were lying (as they implied my wife was when she stated that she was unaware of the restocking fee).

Obviously, I will never return to any store of theirs. If someone starts a class action lawsuit, please add my name to it.

  • Be
    Ben Schwartzman Jan 23, 2007

    Potential Class Action Regarding Restocking Fees -- Advertisement for Information

    Mr. Parks (and others):

    I am a class action attorney who read your on-line post about the restocking fees which Circuit City has charged you and other customers. My firm is investigating these practices and is considering the pursuit of class action litigation against the company. As such, I would love to find out a bit more about your situation if you don't mind.

    Before you read any further, however, please understand that, according to legal ethics I must inform you that: (1) this message should be considered "advertising;" (2) you should feel no obligation whatsoever to continue communicating with me, especially if you already have an attorney in this matter.

    Now that we have that out of the way, if you still possess the documentation of your transaction, and would like to discuss the matter further - and the potential of a class action against Circuit City - respond to this post by writing to [email protected] with your preferred contact information, and I will get in touch with you. Please be assured that I will not attempt to contact you again unless you specifically request it. Thanks in advance for your time.


    Ben Schwartzman
    Greener Banducci Shoemaker, PA

    0 Votes
  • To
    Tom Levergood Jan 29, 2007

    I too was ripped off by Circuit City. I purchased a flat screen monitor for my computer. The new screen didn't work well with my older computer. I carefully re-packed the monitor and returned it to Circuit City less than 2 days later. I was charged a $60.00 re-stock fee. When i bought the monitor i ask the salesman if i could return it in case it didn't work with my older computer. He said sure there would be no problem. He never said anything about a 15% re-stocking fee. I would like to be part of a class action lawsuit if that is possible. Circuit City should have to tell a customer when an item has a re-stock fee.

    0 Votes
  • Me
    Mel Feb 21, 2007

    If you would have read your receipt after you signed for the purchase, you still have the option to return the item unclosed with no restock fee. You could have returned it if you didn't agree with the terms of the sale. Maybe this should be a lesson to read your receipts. Any store doesn't have control if you read YOUR receipt or not. They gave you the terms of the sale in your hands & it was your failure to read it.

    0 Votes
  • Da
    David R Hornbeck Mar 23, 2007

    My son recently purchased a computer system advertised by Circuit City (CC). The ad required my son to buy three specific components to qualify for rebates offered. One of the components, the tower containing the drives, was defective. He called CC the same day of the purchase and asked what to do. A CC rep told him that since there were none of the same towers left, he would have to contact Hewlett Packard, ask for a shipping box, send the tower out, and wait for a replacement. Naturally, my son asked if he could get his money back instead. The rep said yes, but what she failed to mention was CC's ultimate manifestation of greed called a 15% restocking fee. So we took the computer back to CC where we were informed of the fee. The fight began.

    The "customer service?" rep that we brought the defective unit to told us that there would be a 15% restocking fee for the two working components, but that he would (so generously) wave the fee for the defective component. I told him that the system was advertised and purchased as a unit, and didn't function as a unit with a defective piece. He said it didn't matter because the two working components would work with another tower of equal or lesser value. My son tried to find a replacement of equal or lesser value, but found nothing that he would be satisfied with, so he opted for a laptop instead.

    In the meantime, I asked to see the manager. Waiting for the manager, I took some time to read my son's receipts, looking for any reference to a restocking fee. There was none. The manager and I had the same argument the CS rep and I had. Then I asked him where it was written that there would be a restocking fee on returned items. He turned smugly and pointed to a board posted on the back wall of customer service where about three paragraphs down at the end of the paragraph was CC's restocking fee policy. Let me say it again. On the back wall of customer service...NOT at the checkout counters where most people buy CC's stuff.

    The policy read roughly that a restocking fee would be imposed on returned items that were opened. I asked the manager if customers were supposed to open boxes one at a time and check them to see if they were defective before opening the next one. He said yes. I asked him if he did. He said yes. I didn't call him a liar. By the way, what if the tower box was opened last? This conversation was going nowhere, so I told him the policy was BS. He copped out saying that if I was going to be rude, the conversation was over. I said,"Then the conversation is over." He scurried away.

    Bottom line. I feel that Circuit City ripped my son off for about $350.00 due to lost rebates, or at least for $80.00 in restocking fees. If my son had waited several days to report the defective component, then I could accept the restocking fee, but that was not the case. He reported the problem immediately, and should have been rewarded for that, not punished.

    Circuit City now has a new name in my household. It is Circuit (rhymes with city). Feel free to use it. CC has also lost five customers in my family for life. I will also be writing editorials to the local newspapers and telling anyone I can about CC's policies.

    0 Votes
  • Lu
    Lumpy Mar 23, 2007

    I recently purchase online at a circuit city a Pioneer GPS System at a cost of 469.99. When I received it in the mail on November 8, 2006.

    I opened the delivery box and inside was the gps system, now mind me there was no tape on the box, no warning that there was a restocking fee on the box, nothing, so I open the box and low and behold all the parts were not in the box. Now I have two people at my place of employment that received the same system months before and mentioned that a car adapter should have came with this system. I went to circuit city to exchange the product for one that had an car adapter and was told that they no longer have this product in stock and will no longer be getting it because it was discontinued.

    They told me that I could get one in the same price range, but I wanted that same product that they said they no longer have. I was told to contact pioneer to order one at a price of 39.99 (me pay) I refused they said they could order one but it would take awhile (no I want what I plaided for) So now I am back at the service desk, with xmas help at the desk who kindly says to me there is going to be a 15% restocking fee, (what) first of all I did not opened the box originally, someone else had to in order for there not to be an adapter in it, now you want me to pay for something that was not in the box.

    Second, Its not my fault that this product was discontinued and now you want me to find something else, I want what I want, not what you want me to have. She kindly looks on the computer and say to me that its going to be $70.50 plus sale tax on the $70.50 would cost me 74.73 for restocking fee. If anyone can guide me in who to contact about this situation, please help they are not getting away with this practice. They are scam artist, don't buy any electronic from them or you would be next.

    0 Votes
  • Be
    Ben Schwartzman Mar 23, 2007

    Potential Class Action Regarding Restocking Fees -- Advertisement for Information

    Dear Mr. Hornbeck, TS (and others):

    I am a class action attorney who read your on-line post about the restocking fees which Circuit City has charged you and other customers. My firm is investigating these practices and is considering the pursuit of class action litigation against the company. As such, I would love to find out a bit more about your situation if you don't mind.

    Before you read any further, however, please understand that, according to legal ethics I must inform you that: (1) this message should be considered "advertising;" (2) you should feel no obligation whatsoever to continue communicating with me, especially if you already have an attorney in this matter.

    Now that we have that out of the way, if you still possess the documentation of your transaction, and would like to discuss the matter further - and the potential of a class action against Circuit City - respond to this post by writing to [email protected] with your preferred contact information, and I will get in touch with you. Please be assured that I will not attempt to contact you again unless you specifically request it. Thanks in advance for your time.


    Ben Schwartzman
    Greener Banducci Shoemaker, PA

    0 Votes
  • Do
    Douglas Flynn Mar 23, 2007

    I just returned an Olympus Stylus 730 digital camera to Circuit City today, February 23, 2007. I had originally purchased it on February 12, 2007. The photo quality of the camera was not what I expected, compared to my old Sony digital. I was really shocked and surprised when the saleslady told me there would be a 15 % restocking fee unless I bought another digital camera. I asked her if this was store policy since I was not informed about this. She told me it was store policy and the return conditions were listed on the back of the receipt. I looked on the reverse side of the receipt. Printed very lightly in a faded gray color were several paragraphs regarding the store's return policy. The front of the receipt was printed in easy-to-read black ink with all kinds of offerings: reward points, their own Visa card, a chance to win a prize at their website, one of five $1,000 gift cards! The bottom line: The store makes plenty of money on returns and bouncebacks. My bottom line: I'll never buy from Circuit City again, period. I should not be penalized $35 for a product that underperforms and sold by this "We're with you" company. Will make sure I give all my family and friends a heads up before they venture out to Circuit City.

    Doug Flynn, Lebanon, PA

    0 Votes
  • Jo
    John Lutz Jul 15, 2007

    I am writing this to warn everyone of Circuit City's misleading return policy, and their lack of signs and information for customers before they make a purchase. Circuit City realizes that very few people read a return policy until they need to return something, and knew that they could make a bit of a profit off of this fact. So they place their return policy on the back of the receipt, but they place it in very small grey print.

    I just recently purchased a computer with Windows Vista on it, which was a horrible mistake, the operating system clearly isn't ready for the public, so I had nothing but problems with it, I couldn't get online and stay on for very long with my dial-up connection, even after switching providers. So I decided after a couple of days I was tired of being frustrated, Gateway.com did not want to help solve the issue, so I thought that perhaps Circuit City, who claims such incredible customer service would be willing to help. I was wrong, they merely wanted to steal my money by charging me 75 bucks so they could put the computer back out on the shelf and wait for the next person to buy it and return it.

    I asked the returns associate why I wasn't informed of the policy when I purchased the computer, she pointed to a sign in the back room, where no one could see it, regarding their return policy. I could not believe that she attempted to tell me that I should have walked back there to view their policy before purchasing the computer. I informed her that the employee that sold me the computer should have taken the time to inform me about the return policy, after all he took the time to sell me a monitor, an extended warranty, and Circuit City's Fire Dog service, but not once did he mention the fact that if I opened my computer Circuit City was going to have a fun time collecting my money.

    I warn anyone from purchasing anything from Circuit City, because their policy pertains to nearly everything, and their is no way of knowing if something will work or not unless you open the product, and most will never want to return the product for same exact product. Most people once they have been wronged by one product, won't want the same product, but Circuit City does not provide you with a choice in the matter. If you don't get the same exact product, you can not exchange for something similar, you'll automatically have to pay the restocking fee which Circuit City will collect gladly from you.

    Circuit City might lure customers by lower prices, but they know that a majority of customers will attempt to bring products back, therefore they pocket more profit from consumers. If anyone knows of any class action lawsuit against Circuit City let me know, until then, be aware that Circuit City is out to steal your money.

    0 Votes

product and the way it works are being blatantly misrepresented by its packaging design!

I recently bought two PhotoShare Portable Digital Photo Albums for my family from Circuit City.

I was told by the Circuit City associate that you download photos from your camera's memory card or computer into the album and that the album holds 1000s of images. Great idea!

When I opened the package to download images, I found this not to be true. It only runs images off your existing memory card or a memory card you buy for the album. The packaging the manufacture designed does not mention this. As a matter of fact, the manufacture goes out of it way not to describe how the album actually works on its packaging.

I called the manufacture this morning and one of their Customer Service Representatives told me that they have received a number of complaints regarding this same issue and their Management is ignoring the calls they have been receiving.

This product and the way it works are being blatantly misrepresented by its packaging design. Causing the consumer to spend additional money ($75.00 or more) on memory cards which is represented to be part of the product.

I have always trusted Circuit City Associates for knowledge of its products and carrying products that were a good value for the consumer. The PhotoShare Portable Digital Photo Album by Photoco Inc. is not a good value for the customer. Photoco Inc. misrepresented its product; they do not react to consumer complaints and apparently could care less if Circuit City Associates are misrepresenting the product to their customers.

Photoco also told me that they are producing this product for Circuit City and they should know how it works. This may be passing the buck but I'm not sure. After all, the product comes with an insert directing customers to circuitcity.com for batteries.

extremely disrespectful customer service!

I have a complaint against Zach (store manager). He approached me and asked me if I had any questions, and I told him that the sony laptop model vgnc140B was on sale at compusa for $1099 cash and that the same model was offered at Circuit City for $1249 - $150 rebate. He said it was the same thing, but I told him that I would have to pay taxes on the $1249, and he said that it wasn't his fault, and that he would not match the price, and if I wanted it for that price to just go to compusa and buy it there. He was very rude and his tone of voice was extremely aggressive. I told him that he was not being professional and he said, "yeah Ok." I said that as the manager he should have better communication with customers and he said again, "Yeah, Ok." He also said, " you want to get it cheaper and the answer is NO." As a long term customer, I deserve better treatment and I would appreciate it if this individual gets some kind of reprement for such disrespect. I am a US ARMY combat verteran and I deserve better treatment. I just asked him a question and he was extremely disrespectful. Maybe it was my accent that he thinks gave him the right to treat me that way. Individuals like Zuch should not be allowed to be in charge of Circuit City stores because I have always made my electronic purchases at circuitcity and I deserve better, much better.

  • Ge
    Geoff Dec 14, 2006

    Should a customer ever be treated rudely? No. But this guy was rude... in your opinion. So maybe he was having a bad day. It's still wrong, but we all have bad days and we all make mistakes.

    Since you're a Circuit City regular you know that this isn't how you're regularly treated there. What you were asking for wasn't possible. If you really wanted to cut out the extra taxes you should have gone to CompUSA. It's that simple.

    0 Votes
  • Se
    Serzhik Bagumyan Mar 23, 2007

    We have purchased a pc game and we tried to play it on the computer, but it was not working good. We took it back after two days to exchange the game for the same one, better one, but the store manager told us they do not have the same game and that we have to travel to another store, about 15 miles away, to get the game. We asked him if they can order it for us from another store so that we don't have to drive that far to get it , but they gave us a cold shoulder. I will never shop there again and will tell my friends not to shop there too.

    0 Votes
  • Ri
    Richard Baker Jul 02, 2007

    I agree with the complainant regarding the service in his local Circuit City Store. If they can not treat you in a respectful manner than they should hand you off to another employee who can. Furthermore, no one should rise to the rank of store manager if he/she can not control his/her attitude. I came to this site to file my own complaint regarding Circuit City and their disrespectful employees but now I see that I would only be added to a very long line of similar complaints, thus there is just no sense in listing my own complaint. It just seems that it is not a wise choice to do business with Circuit City. I guess the employee attitude problems are allowed by the leadership in this organization (possibly even encouraged). Maybe they have to stoop to the bait and switch scheme, that is mentioned in so many of these complaints, just to lure customers through the door. And once they have you there they abuse you and chase you away like they did to so many of their past customers.

    The best way to treat a business like Circuit City is to bring your complaints to the manufacturer of the product that you either had a problem with or were trying to purchase and then explain the problems you encountered at Circuit City. When they realize that they are loosing sales because of the personal and polices of Circuit City it is very likely that they will come down on Circuit City or stop doing business with them in the first place.

    0 Votes
  • Ka
    Karie Torres Jan 21, 2008

    I have had a similar experience with Circuit City, and I have sent a letter to the corporate office regarding this. I purchased a TV there and paid for installation. the installation the salesman told me was to include the wall mounting of my tv. Well when the installer came to my home, he said all I paid for was "basic installation" meaning he was only going to make sure that the tv and satellite receiver were hooked up. Well I had already done that myself 3 days earlier. I then called the store to find out what the heck was going on, I paid for this installation and I wanted it done. The manager told me I had to come up with $400 and he would "throw in the brackets for inconvienence". I then decided to bring the TV back and he said go ahead that is your right. I then called what I thought was the corporate office,but turned out to be some other place, had some idiot transfer without telling me back to the store where I had talked with the manager.. I eneded up talking to someone else and we negotiated a compromise. I came up with $160 and they would have get them out to mount the tv on the wall. Well here we go once again, the installer comes out and says "you do not have the wires, we cannot install". Now when the cable man comes, the satellite man, and the phone guy, do you have to buy extra wires? No this is included in the cost of the installation. So now I have to come up with another $200-$300 for the wires. I called back to the store and told them that I was tired of the games and wanted my money back from the installation since no one seemed capable to do this. I was told that I could only get back a portion of the install since they came out and configured my TV. Well that is bull, no one touched my tv but me and my husband when we hooked it up ourselves.
    I now remember why I NEVER buy from Circuit City. This is ridiculous.

    0 Votes

cannot get tv repaired or replaced with service contract in force

We purchased a 55 inch sony vaio from cicuit city in 2004, the tv quit working over 4 months ago. We promptly reported the problem to circuit city service (in india), and we have communicated with them many other times all the way to the corporate office with no results. We have been offered service by michael's video locally, but they came out to look at another set once before for us and had never even seen a samsung digital light projection set (also from circuit city) before. When he could not fix it, he tried to blame the problem on us. Incidentally, it took 2 1/2 months to get that set replaced, because it could not be repaired.

I would not buy a dvd from circuit city now, or even walk inside to use the restroom

  • Yo
    your a moron Nov 19, 2008

    There is NO SUCH THING as a SONY VAIO 55" tv! ###.

    VAIO is their computer lineup. WEGA, BRAVIA, TRINITRON, XBR are tv models made by SONY!

    Do you even know what you have? And it's not circuit city's problem anymore because your outside of the 1 year warranty. What do you want them to??

    Now maybe Michael's Video repair are ###'s like you. That I may believe.

    0 Votes

lies, poor quality management

Bought a computer system from circuit city on 05/13/06. The store clerk told us that there was a rebate on the system we bought. After many phone calls, holding sometimes for hours as the rebate center tried to see what they could do for us, telling us to call the store and one rebate center person actually called the store for us. The managers at the erie store only got back to me twice and said "we will look into this problem" or the salesclerk is no longer working for us,"each time I gave them a couple weeks and re calling the rebate center got the same answer. What seems to have happened is the store clerk lied to us saying there was a rebate in effect for 140.00, but actually the rebate did not start until the next day. As a customer I would not have knowledge of when a rebate is in effect or not. I was lied to and when I talked to a rebate center person on wednesday I was told there was nothing I could do because there was no rebate at this time in effect and that there was nothing I could do about this. I told them I would look into small claims court and she told me I would lose because the rebate was not in effect at the time I bought this computer system. My problem here is more than getting my rebate, it is I was lied to so he could sell us the computer. The manager's at circuit city are of poor quality and I would not go back to purchase any thing form them again. I am looking for all options to let the public know to be careful when dealing with this company.

Thank you,
Dorothy

  • Ar
    Arnold Kanter Apr 02, 2007

    I called an 800 number to inquire about an advertisement. I couldn't get 1 person and answer a simple question. I am so disgusted with your customer service, I would not spend another penny there.

    0 Votes
  • Bo
    Bob Linera Jul 19, 2007

    Week ending 14 July had Sony N320E/B Notebook for $560 on Sale. Called all Circuit Citys in Brooklyn NONE had in stock. Week ending 21 July has HP Pavilion Notebook DV6409US for final price of $550. AGAIN SAME STORY OUT OF STOCK.

    In both cases I called 3 days before sale was over and asked if I can place an order for the same price and was refused. How can it be legal to advertise week after week and be sold out before the sale is over?? You can't even order item (even though it is 3 days before sale ending) and get for sale price.

    Very poor service!

    0 Votes
  • Jo
    Joan Brigham Aug 03, 2007

    I don't want you sending me anymore sale books, or anything else that has to do with you.We have spend a lot of money in the store, and we are now done we can spend it elsewhere.

    We purchased a hp laptop had it for 2 days, phone company couldn't get it hooked to dsl, called hp and couldn't understand and word she said. took it back to the store and they said we had to give them 15% to restock it. My husband argued with allen, and he told him he was going to stay there all day and tell every customer not to buy and computer, this 15% is just another way to rip of the customer, we did get the whole refund back, but we are done with circuit city for good.

    0 Votes
  • Up
    upset consumer Oct 03, 2007

    Remember those recent Circuit City commercials showing customers in the return line advertising the company's easy return policy? Those days were short lived.

    Circuit City charges restocking fees, has horrible customer service at the stores and at their corporate office. It's hard to get anywhere calling their 800 number. Let's cut through the red tape. Here is Circuit City's contact information:


    -Contact Circuit City

    Circuit City
    9950 Mayland Dr.
    Richmond, VA 23233
    Customer Service: 800-251-2665
    Fax: 804-527-4164

    John Milliron, Executive Response Supervisor
    Phone: 800-251-2665
    Fax: 804-934-3865

    Marilyn Pando
    Executive Response Specialist
    Office of the Chairman, President, and CEO
    Circuit City Stores
    [email protected]
    (804) 527-4000

    Mary Louise Roberts
    Circuit City Legal Department
    [email protected]

    Anna Marie Henderson
    Circuit City Legal Counsel
    [email protected]
    Fax: (804) 418-8248

    -File a complaint with the Better Business Bureau
    www.bbb.org

    -File a complaint with your credit card company

    -File a complaint with your state's Attorney General's office
    http://www.naag.org/ag/full_ag_table.php

    -File a complaint with Virginia's Attorney General's office. This is where Circuit City's corporate office is located.
    www.oag.state.va.us

    -If Circuit City still does nothing, file charges in Small Claims Court.


    Circuit City Telemarketing Calls
    If you get a telephone call from 804-747-6434, it's probably a telemarketing call from Circuit City's Warranty Department. The address that the phone number is registered to is Circuit City Express, PO Box 42344, Richmond, VA 23242.

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem