United States - 23233
NO---I will not deal with Circuit City again---EVER and I will never purchase another Sony product! On April the 9th., 2006 I purchased a Sony KDS-R50XBR1 SXRD Projection TV from the RT. 202 store in Wilmington, Delaware. I paid $3,249.97 for the TV and $319.99 for a two year extended warranty. At the same time I also purchased a stand for the TV for $314.99. That is a total of 3884.95. The main reason I decided on this TV was the “True 1080P HD Display”----more on that later.
Approximately two weeks after the TV was delivered, I went to turn it on and------NOTHING! It would not power up. I wanted this TV because I was going through Chemotherapy and Radiation and I knew that I would be laid up for many weeks. I give my old TV to my daughter, so now I had nothing. My next logical step was to call Circuit City (where I had just spent all this money) and schedule a repair. I was informed that they were very busy and it would take at least 4 weeks to get to me. ONE MONTH!! OK, I am under the Sony warranty so I called Sony. It took a week, but Sony came out to fix the TV. Sure enough---the repair man took one look at it and said--- “Yep, you're right, it won't power on”! Now he needed to order the correct part that it needed because he couldn't fix it. Weeks later I received a call from Sony that the part had come in and we scheduled a repair date for about one week later. TWO men showed up and it took 21/2 hours for them to repair the TV. They had to completely tear it apart and install an entirely new optical unit, etc. Low and behold---they told me that this is happening to all the Sony KDS-R50XBR1 TV's---and it will happen again. GREAT! So, now I have a working TV. Beautiful picture, and I love movies, so I insanely purchased a Sony Playstation 3 so I could watch Blu-Ray movies. NO, I can't. The TV is not capable of 1080P. The forums are full of people complaining that they were told that the TV would play 1080P. The salesman at Circuit City told me it would play 1080P. Apparently the HDMI inputs are not 1080P, but the display itself is capable of displaying 1080P. This means---------NO 1080P---period!
There was nothing I could do. The Salesman at Circuit City told me it was 1080P. My word against his. I could not find anything in writing about 1080P----------until now (more on this later).
Sooooo, now I have a VERY expensive 1080i TV with a gorgeous picture--------------------------------------which has now turned a horrible shade of green----------over the entire screen. Adjustments won't help. OH----I have an extended warranty through Circuit City. They will come to my rescue! NADA. On September the 18th., 2007, I called Circuit City for my third repair call. They were able to come out and fix it on September the 26th.! Great!. NADA. A really nice repair man named Joe (and I mean that) from Circuit City arrived at my door with a big smile. He already knew what was wrong with the TV because he knows that TV----and Sony. “Yep, you're right, the screen is green” he said. Now he needed to order the correct part that it needed because he couldn't fix it. “This part takes a month to get in” he told me. He also told me that my TV qualifies as a “LEMON” and Sony should replace it. He would talk to his Boss---Mr. Eric Morales at Circuit City, and Mr. Morales would call me. Sure enough----same day even, Mr Morales called me. He would see what he could do to get the TV replaced. Finally, some help from the trusted folks at Circuit City! NADA. I received a call from Mr Morales saying he could not locate any previous repair records. If I could find any repair Claim numbers, to call them in. Two days later I called in TWO Claim numbers, but Mr Morales was not available. OK---it shouldn't take too long now! NADA. SIX weeks later I have become really disgusted so I contacted my attorney about this matter. He suggested I contact Circuit City one last time before he proceded. OK, I called Mr. Eric Morales but he wasn't in. After a few minutes of trying to make the girl understand that I wanted to leave a message---please write it down, she finally understood. Two days later I received a call from Mr. Morales. He seemed a bit dazed and confused. He said that the man from Circuit City that I said came out for the repair, couldn't have because he was in the hospital. Wow! I know there was a man from Circuit City named Joe standing in my living room. My Fiance'e even saw him. She even wrote his name down along with the advice he gave us! Mr. Morales did not have the claim numbers I had called in many weeks earlier. Mr. Morales then informed me that the repair was cancelled on October the 18th., 2007. What? I reminded him of our fairly long conversation six weeks prior----but he didn't remember. He did tell me that he knew my brother had the same problem with HIS TV. I don't have a brother. I have a sister. She may, at times, look like a brother, but she is definitely my SISTER---and she doesn't watch TV. Mr Eric Morales was speechless. He simply had no idea who I was or what had happened. Meanwhile my attorney is drowning in his own drool at the thought of attacking Circuit City. You see, when the TV was delivered it still had the store sale tag on the screen. I hadn't noticed until just the other morning. In BOLD black letters the tag reads ---- “1080P True HD Display”. I have it in writing on Circuit City's own display tag. I am REALLY pissed now. Plus the fact that I paid for a two year extended warranty---which is a ONE YEAR WARRANTY. Sony warrants this TV for one year. The Circuit City warranty runs concurrently, meaning that when the Sony warranty expired—I have one year left—not two years. That was my fault entirely and it will never happen again. All the wasted time (with still no repair) has eaten into my warranty also! By the way, the TV was only operated about 8-10 hours per week. It still crashed and burned with so few hours of operation. Every several months (of normal use) the optical unit will need to be replaced according to the many forums and Tech sites I visit.
Back to Mr. Eric Morales. He is still dumbfounded. He tells me that he will take care of the problem and gives me his personal Cell phone number. Wonderful. This is on Monday, Nov. 5th.. He promises to call me with an update on Tuesday, Nov. The 6th. No phone call. I did receive a call, however from a TV repair place a few miles from me. They called to confirm their scheduled appointment for Saturday morning. What scheduled appointment Saturday morning? AND-- I will be away on Saturday!!!! “OH”, the very nice Lady said. I explained the entire situation to her and she informed me that they were only coming to see what was wrong with the TV. OK, now I am starting to reach my limit. I am a very calm and collected person, but when pushed to my limit, believe me---all Hell breaks loose. She understood that the problem had already been diagnosed by the Phantom Circuit City man, and she will order a part for the TV. Does she have any idea what to order? Still no word from Mr. Eric Morales. Here I sit after almost two months, with a green TV. Everything is green. Yesterday I tried to watch the Eagles football game—because the Eagles wear green uniforms. Horrible. Tonight I may try to watch a movie. I have selected SHREK—maybe I can watch that.
To sum things up, the time before I was in Circuit City (before buying the TV), a salesman came up to me and asked if he could help. I was just looking so I said something to that effect. Later on, I was looking at the TV's and another salesman asked if he could answer any questions. I had a question---so I asked. I was told the answer and happily walked away only to be verbally assaulted by the first Salesman. He literally got in my face about how he had asked to help me first! I was shocked and astounded to say the least. From that point on, every time I walked into that store I received a very dirty look from that Salesman. It's not my style to cause problems. I am not a vindictive person. I have my own company and I treat my employees as I would like to be treated. I have very happy employees. I am at the point where I have no option but to give my attorney the green light. My Fiance'e is urging me to send this complaint to Circuit City and to Sony before I file suit, but I am having great problems with that. How much is too much? Bottom line----I want this TV replaced by either Circuit City or Sony. It is NOT what I was told it was. It has been broken way too long and it will continue to break after being repaired. This is common knowledge in the forums AND with Sony and Circuit City. To me it's an either/or situation. Today is November the 12th., and still no word from Mr. Morales. He once again pushed the matter aside for someone else to handle and wiped his hands of the matter. I want this Sony TV removed from my home.
Circuit City Managers Lie to Customers + Terrible Service and Attitude
On September 8, 2007, at the Orange, Connecticut, Circuit City outlet shop - or "warehouse store" as they label it, I purchased an open box Toshiba laptop computer ($799.96) and an open box Samsung 27" HD tube TV ($209.96). Practically everything in that store is out of the box, having been a display unit or a previously returned item. I also paid a required $29.99 service fee for Circuit City's technician to reset the laptop computer I bought back to factory settings and fully optimize it to perfect working condition by removing certain extraneous software so that the machine would be as though it had just gotten it in the box from the factory. When I got the laptop home, it did not work. It was a mess. None of the four USB ports worked, no audio card was recognized by the operating system so there was no sound, software would not launch, it got hung up and gave an error message. I was told America Online software was removed from the computer as part of the optimization process, yet I found two AOL folders still on the machine, all of which made it clear that the machine had not been serviced the way I was told it should have been and it was not at all not in perfect working condition *when I bought it*. So essentially, Circuit City had taken an extra $29.99 from me and given nothing they promised in return except a very messed up machine. The computer in no way functioned as if it had come sealed in a box from the factory, the way I was told the technician was going to re-set it.
The next day, September 9, I brought the Toshiba laptop back to Circuit City and was told that the technician was not in on weekends so I'd have to come back the next day. So Monday, after not being able to use the machine all weekend like I had wanted to, I brought the computer back to Circuit City and the technician took a few hours and revamped it and got it working again. I had a legitimate complaint to make with the manager, George, in that I had paid $29.99 to have that computer in perfect working condition *the day I bought it* -- Saturday, 9/8/07 -- and yet I had to wait two days before the technician got the computer to that condition, so I did not get what I paid extra for. George said the $29.99 technician fee was non-refundable. When I pointed out to him that Circuit City promised a customer a machine in perfect working condition at the time the customer buys the machine, but did not come through on their promise, George made a very interesting offer -- one that he himself would later expose as a complete lie – George told me that he could refund me the $29.99 fee but then I would have to re-set the machine to factory settings myself – their technician would not be doing it. This offer was a bluff by George because he knew I did not know enough about the new Microsoft Vista operating system to try to re-set the computer myself. (My previous computer was Windows 98.) I guess George figured he had me in a compromising position where I certainly would not be able to accept his terms of refund, so he would offer it to me just as a means to shut me up, which was a sad sign of the terrible attitude of Circuit City. When I pressed George about my paying for something I didn't get, he repeated that he could give me the $29.99 technician fee back, but then I would have to re-set the machine to factory specs myself, and in a wise-guy manner said to me, "You said you don't know much about computers." I guess he was certain now that he had me shut up. But his offer to refund the fee would come back to haunt him, because when I later talked to him in October after I returned the computer to Circuit City because I was disgusted with their attitude and the games they play with customers, George told me in a condescending tone that Circuit City cannot refund that $29.99 technician fee to a customer, EVER! Really George? Never, EVER? Why then, did you offer to refund that $29.99 technician fee to me, not once, but twice when I first brought the computer back to you? Why did your nasty sales clerk also offer a third time to refund me the $29.99 technician fee when he said to me in a nasty, condescending voice, "Alright. We can give you your $30 back, but then you won't get any technician coverage on the computer!" It’s clear that Circuit City’s position is to slam the customer in a condescending tone with an offer they know the customer is not going to accept, and so now they can finally shut the customer up once and for all, and keep the customer’s money. This is how Circuit City does business. It is an extremely stupid way to conduct business. They lie and deceive. I felt like I was dealing with a bunch of teenagers the whole time. George, the store manager, with his lies and deception to customers, is training the younger sales clerks at Circuit City to carry on with the same lies and deception when they later become managers. Circuit City employees have no incentive to learn their products either. After purchasing an HD tube TV set (not flat-panel) the same day that I bought the computer, when I found out at home by reading the product manual that the sales kid had completely misinformed me about the TV after I had asked him a specific, direct question in the store, I asked the manager, George, "Don't you read your own manuals?" George answered, quite matter-of-factly, "No." -- I was completely taken by surprise. What an uncaring, unprofessional disposition to have. All you'll find at Circuit City is hourly-paid sales clerks who ring up a transaction and carry the product to your car after you buy it. Don't take what they say as truth when you ask them a specific, direct question about their products, as evidenced at the Orange, CT Circuit City "Warehouse" store. From my experience, the attitude of the management there reflects that the store is run more like a rummage sale store.
Also in my interactions with store manager George, when I explained to him how the laptop computer I purchased was a total mess when I bought it, he kept repeating that four days before I bought the computer, it was declared in perfect working condition by the technician - the tag on it said so. But George leaves the computers on the store shelves for people to come in and play with, and sometime before I bought it, the computer got terribly corrupted (or the technician didn’t do his job). George explained that a customer must have come in and messed the computer up. OK, George, so therefore, I the buying customer, should pay $29.99 to Circuit City to let them allow customers come in and corrupt the computer I buy, so I then have to bring home a computer that doesn't work, and I should feel just fine about that? In George's teenager mind, yes, I should be just fine with that after I’ve spent $800.00 on the computer. George kept on sideswiping the point and like a teenager, kept repeating the computer used to be in perfect working condition sometime before I bought it. Dealing with George was dealing like a child. His attitude was, “We’re charging you the $29.99 fee, and we don’t care what we promised, we’re taking the money and you can get lost!”
After I explained to the store director, Chris, how I had been wronged by Circuit City and how I was treated by his manager and sales clerk, he finally offered to give me store credit for the $29.99 technician fee. I thought he was being decent about the whole incident, but he didn’t tell me that he was taking the $29.99 as a lean against my prior TV purchase so that if I were to return the TV, I would not get a full refund for it. The term “store credit” means it’s the store’s money, not a lean against a customer’s prior purchase. You have to be up front with the customer, and Chris wasn’t. When I returned the TV I had purchased, I was refunded the purchase price minus $29.99. I was outraged. The assistant manager, Ed, told me, “I can’t just take money from nowhere.” So take it from a customer’s prior purchase, Ed?! I was furious and I told Ed would be contacting the attorney general’s office. When I later got a hold of Chris, the store director, he refunded the additional $29.99 to me. I told Chris clearly that store credit means it’s the store’s money, and Circuit City cannot place a lean against a customer’s prior purchase while the customer still has full right to return that purchase within 30 days if not satisfied with it.
The employees at Circuit City, managers included, basically behave like they have robot brains where they seem to be ordered by Circuit City to maintain certain policies, and even if they wrong the customer in the process, they still maintain the policy, do-or-die. Well, Circuit City chose to die financially. They blew an $1100.00 deal. After returning the laptop over the nightmare experience I had with George and his employees, I also returned the TV set that I had purchased - for two reasons - the tube picture quality looked very sharp when a DVD was played, but not as sharp through cable TV; but I also just didn't feel good about that purchase because of the attitude and misinformation and lies on the part of Circuit City employees and managers. Circuit City simply has no clue about the meaning of the word respect, and they have no concept of the terms "customer relations" and "customer confidence." They blew an $1100.00 deal over $29.99, and they exposed themselves as deceiving liars, and I will never, ever shop at Circuit City again, anywhere, not even in their regular retail stores where products come sealed from the factory in a box. I’ve now read too many horror stories consistent with my buying experience that reflect Circuit City’s attitude toward customers: “WE HAVE YOUR MONEY. NOW GET LOST!!!”
My Element FLX 3120 LCD TV became defective on Oct 4, 07. So I called up circuit city service [protected]...
Circuit City, Muncy Pa 17756
May 12,2007 Incident Number 9216928
Caller after running system cd's. Kept getting error message. Advised to run them again after shutting down and making sure the computer was cleaned out. Ran them again and called back. They had me order new system cde's from Hewlet Packard. I ordered the cd's and tried them and the same error came up so I called them again.
They replaced the harddrive. The repairman replaced the harddrive and started the system cd's. I got an error message on the supplemental cd. RegSvs.exe-Common Language Runtime Debugging Services Application has generated an exception that could not be handled.
OK to terminate the application. Cancel to debug the application.
Called City Advantage again. They are ordering a new motherboard and RAM. Will send parts and make appointment to repair.
Barrister had gotten nothing. going to order a new motherboard.
Called City Advantage, claims the request was sent through May 31 for repair. Manager checked to make sure it is submitted properly. There was an error and it wasn't submitted as it was supposed to be. Request is now sent. Said they would request the order be expedited.
Hadn't been shipped from vendor.
Repairman coming to install motherboard and RAM. Replaced motherboard. They sent the wrong RAM so it was not replaced. Run cd's, it goes throu 3 cd's, restarts, boots into windows, doesn't ask for 4rth cd, just shuts down.
Called City Advantage and they will let Barrister know it is not repaired. Ask for serial number, requested harddrive, motherboard and RAM all be replaced at the same time, then run the system cd's
Received nothing yet, called and they said it would take 5 business days by the 20th of June.
Nothing ordered yet. Bob will call back but he never called and he didn't follow through.
Called again later in day and the motherboard, harddrive and RAM are now ordered. Will be here in 3 to 5 business days.
called Barrister and they claim parts will ship today.
I got the Harddrive today
RAM came, one stick
Called to let them know they only sent one stick of RAM
They say the one stick is 512
Repairman comes, replaces harddrive, motherboard and ram. Starts system cd's and leaves. Now the message is
SW Build ID is different from ID on recovery media Contact Customer Support to order replacement CD's
This message after system cd's were run twice.
Called City Advantage, they say I need new system cd'sand offered to sell me new windows XP cd's
Talked to HP support. They think the motherboard needs to be tatooed.
Also the repairman broke the button on the DVD-Rom. It won't open now.
8:00 going to send repairman back out to tatoo motherboard
10:00 they tell me the case is closed out.
Ask to talk to manager
They will call city advantage and ask how they want to proceed. They say they are replacing the tower and sent me a label.
DHL picked it up today
Barrister received today
Called and talked to them a couple times and they say they have till the 19th of July to replace it. Talked to one person said they was going to rebuild mine. Called Rachel [protected] ext 452. She says no mine was being replaced not repaired. Also said they had until July 19th to replace.
I got a phone call from City Advantage who told me they received an email from Barrister stating it was a software issue and they were returning my computer to me unrepaired.
I told them of course it is software because with all they had replaced they made it software. It was stated to me they were not going to fix it and they was replacing it.
When I bought the warranty from Circuit City they claim if something happens and they can not fix it to my satisfaction they will replace it.
I have filed a complaint with the Better Business Bureau and the Attorney Generals Office in Pa so far. I am not going to stop until I get some satisfaction from them or I die trying.
I purchased a Fuji camera at the Circuit City store in Sanford Florida yesterday. The model I was looking at did not have power to the display unit, nor was there enough customer service reps to help me out. However; I have another Fuji camera that I am very happy with. After about 20 minutes I finally got someone to ring me up. The salesperson was careful to go over the front of the receipt with me and not even mention the return policy and restocking fee in small print on the back.
When I got home, after only 4 pictures I realized that either this new camera was of poor quality or defective (The LCD was all grainy, the picture quality worse than my old camera). So I packed the camera in all the original packaging and returned to the store. This was when I was hit by the restocking fee and to even make matters worse the manager admitted that they purposely avoid telling customers about it when making purchases. They told me they would give me a full credit towards another camera but would not return (all of) my money on a brand new item I bought less than 24 hours earlier.
I have figured it up and in the last 3 years I have spent about $2,000 to $3,000 at Circuit City on various items ranging from computers to Mp3 players, etc, etc. Who knows how much I would have spent at Circuit City in the next 3+ years. Yet because of the $24.00 restocking fee I just paid due to Circuit City's 'restocking policy' I will be spending that money elsewhere.
Circuit City in Timonium Maryland and HP computers.
I bought an $1800.00 HP Laptop from the Circuit City in Timonium Maryland more then 6 months ago. They offered a $150.00 HP mail in rebate and a $50.00 Circuit City mail in rebate. After waiting 4 months and not receiving either rebate I contacted the rebate center for both Circuit City and HP. Both claim they never received my rebate. What are the odds that both did not receive it. Sounds like they did not plan on receiving them.
They both told me that the rebate had expired and there was nothing they could do. I wrote to the president of each company detailing what had happened. I received a response back from HP stating they would offer me some coupons for printer ink. They did not state how much they would be worth. I wrote back and stated that they should live up to the agreement and give me my $150.00. If I wanted printer ink I would buy printer ink. I told them that if this is the way they do business I would not buy anymore HP products. This was my fourth HP computer. I said I would also spread the word about their scam. They did not respond.
Circuit City never bother to respond.
I have since made special trips into Circuit city stores. I strike up conversations with customers and explain how they and HP rip you off. Many have thanked me and walked out. I tell them that if you go to Best Buy you do not have to deal with rebates. I hope that my continuing efforts will cost them thousands. They could have settled for the $200.00 they owed me.
I work for a company that employs thousands. Email to thousands is so much easier then making the trip into Circuit City but I do it for the sport. I am looking forward to Christmas.
I used my Circuit City Rewards (Chase) credit card and paid my bills on time for a couple of years, then I got into a financial bind due to being laid off from work, illness and then a death in the family. I began falling behind and went over my credit limit. I am now attempting to rectify the situation. Today, I decided to redeem the points I had "earned" making purchases prior to my temporary financial downfall, and today I requested the 7890 points that I am due. Circuit City Rewards informed me that since my account has been closed, I am no longer eligible to receive the money "I earned". I have paid late fees and finance charges already that total thousands of dollars, I was shocked to learn that they would also keep the money that "I earned". I feel robbed. This was my money, at least they could apply it to my balance. This is the thanks consumers get for opening credit cards. They do not cut you a break at all when you are actually trying to do the right thing. I will tell everyone I know not to do business with Circuit City and Chase Bank.
March 5, 2007-I went into the Circuit City store in Green Bay, WI for the first time to purchase a laptop computer to replace mine that had just broke. Long story short...I am having the most awful experience I have ever had at a retail store. I am battling service charges on a computer that I had bought and returned two days later, without even leaving the store with the computer. Right off the bat, I was lied to about financing options and told I could get 12 months no interest. After I had signed the paperwork, I was then informed I was on the 3 months no payments, no interest plan. After I objected, I was told that since I didn't take the $300 maintenance package when it was offered, that I didn't get the 12 months plan. Even when I double checked before signing the paperwork, I was told that I would get the 12 months. Then I was told that I would be called the next day to update me when my computer was ready. I needed it asap for school and work, and told them right away when I showed up that if I couldn't get the computer the next day, I'd take my business elsewhere. I was promised a call back the next day. Next day comes, no phone call. I went and bought another computer elsewhere, where I did get it right away. Went back to CC to return, and I've been battling it for 2 1/2 weeks. The store mgr Steve in Green Bay is the only one that can do the returns. Steve was out of the office for a few days, and then I was out of town for the weekend. A week later, I was able to catch him in the office and explain my situation. Horrible customer service, lying about the financing, misleading, and not calling with the status of the computer. Steve apologized and said he could definitely take care of the charges and would call me back the next day to confirm that they had been taken off my card. Next day comes, no call (shocker!). I had to call him finally the next day and confront him. He said he could take off the software ($200), but couldn't take off the installation and service ($200). I immediately informed Steve that due to the absolutely appalling and unprofessional experience that I had, I was not paying for a product I didn't have, regardless of service charges. I told Steve to have his district mgr call me on Monday because he (steve) was not handling my issue. Steve said fine. Monday comes around, and no phone call (anyone seeing a pattern here?)
I am currently still battling the issue. Steve is still very unreachable. I have called the corp. office and they are aware of the issue. I will continue to call the corp. office and try to get help until this issue is handled appropriately. CC is never going to have my business again. Everyone I know will hear about my complaints.
I purchased a $300 digital camera today from Circuit City, drove home 30 miles from the store, opened the product and it was obvious that I was given an already used camera. I purchased a new camera, not open box. Upon further looking at the camera, I turned it on and low and behold there were pictures on the camera from someone's family Christmas. I drove 30 miles back to the store and demanded a new camera, at which point I was told by the teenager behind the customer service counter that this happens all the time.
On Thursday afternoon, November 23, after viewing the special ‘After Thanksgiving’ circular, I planned on purchasing the 32-inch Olevia LCD television advertised for $499.99. On November 24 I waited in line at the Braintree, MA location only to find that the location had a limited number of televisions. Unable to obtain a voucher to purchase a television and after asking for a raincheck, the sales clerks suggested I check www.circuitcity.com during the day, in the event a few more were released for online purchasing. As luck would have it, around 4:30, I noticed that the television was available online this time for $474.99, a price noted as valid through November 25, if I purchased the item.
Quickly I began to enter my information online when all of a sudden my page refreshed and my information disappeared. Also gone was any reference to the television. When I called Customer Service I was told that the television was not available. They had no idea what I was talking about when I told them that I saw it on the website no more than 10 minutes prior to my call. I then called a few of the local locations; hoping one would be in stock. The Taunton, MA location had two but they were on hold for those customers who had a voucher. They would be able to release them on Saturday if they were not purchased by the close of business on Friday.
At 9:00 Saturday morning I called the Taunton, MA location and the television sets that were in stock on Friday were now sold. Again I checked www.circuitcity.com and found that the televisions were again being offered for $474.99. I called around and found that the Burlington, MA location had three of the 32-inch televisions in stock, but according to the clerk in televisions, the price was now $849.99. I questioned him about the online price being $474.99 and after checking he stated that the Burlington, MA location would be able to match the price but unfortunately they could not hold one aside. Off I drove, some 30 miles, but once I arrived things changed namely the offer to price match.
According to the manager, an error was made with regards to the Saturday morning price and the incorrect price was being pulled from www.circuitcity.com. And, even with a copy of the attached document in hand, the manager refused to consider honoring the advertised price. Dissatisfied with the blatant display of false advertising, I asked for a telephone number for the District Manager and was referred to [protected]. There I was to ask for Oz Engin. Unbeknownst to me, I reached Customer Service and the representative was unable to assist beyond telling me that the item was $849.99. Furthermore, I was not able to speak with a District Manager.
As the 32-inch Olevia LCD television is no longer available I requested Circuit City honor the price quoted online ($474.99) on Friday, November 24, by refunding me 125% of the difference between the Circuit City advertised price and what I paid by going to a local competitor, who advertised the same exact make and model of LCD television. I have made several attempts (phone, email, and in writing) and am awaiting a response from their corporate offices.
I purchased an HP desktop computer from Circuit City Store # 3671 in Freehold, New Jersey on 12/27/06. The model was an A164ON. Along with the computer I purchased a printer/fax/copier and also had software installed. The computer I wanted was a top of the line HP but Circuit City did not have that computer in stock. The computer I wanted had an internal video card with a remote control. I was told by a Jamal Khan and the store manager, Steve Velardi that the model A164ON was IDENTICAL to the model I wanted (that it had the video option with the remote that sits on top of the computer). The ONLY difference was the Gigabytes - I was told my model had less but that it was still plenty of gigs for my needs. Mr. Kahn and Mr. Velardi promised that the computers were identical so I proceeded to pay for the computer, installation of software and my printer/fax/copier. I left my computer with Mr. Kahn and he said he was personally installing the software on the computer. I picked up my computer today from Circuit City and brought it home and removed it from the box. It was not the same computer that was promised to me. It did not have the video card, nor did it have the remote that sits on top of the computer in a cradle. I called Circuit City and was put on hold for about 20 minutes. When I finally got Mr. Velardi on the phone he took my telephone number and ticket number and said he would call me back in 15 minutes. He never called back. After about 30 minutes my husband called the store. After about another 20 minutes on hold, Mr. Velardi got on the phone and said they would give me an external video card or order the computer I wanted, but on my original visit to the store Mr. Velardi said it would take about 4 - 6 weeks before they could get that particular computer in. I said, no I want a refund. I returned the computer and printer/fax/copier back to the store and Mr. Velardi said that he could not refund the installation charges which total $116.61. Why am I charged money for an obvious "scam" tactic by the store and the store manager? I demand a COMPLETE refund by this store. Why didn't Mr. Velardi or Mr. Kahn call me from the store when they opened the computer and noticed a different version than what was promised?
My wife purchased a widescreen LCD monitor on Dec. 17, 2006 for my Christmas gift. I connected it to my PC and found that I would need to purchase a new video card.
We went to Circuit City (Concord Mills, NC) to return the monitor, but they relentlessly refused to waive the 15% restocking fee ($60). We were unaware of the policy, but it actually is posted:
1. Below the cash register (where one cannot see it since the cashier is blocking it)
2. On the back of the receipt (which can only be viewed after the purchase) and
3. At the return counter.
The worst part of it all is that they said that all the major stores (specifically naming Best Buy) have the same policy.
I went to Best Buy later that same day (Dec 26, 2006) to purchase a video card. I found that their restocking fee list does not include monitors. I also verified with the salesperson at Best Buy that they would accept the return of an opened monitor without any restocking fee.
Either Circuit City was misinformed about their competitions' policies or they were lying (as they implied my wife was when she stated that she was unaware of the restocking fee).
Obviously, I will never return to any store of theirs. If someone starts a class action lawsuit, please add my name to it.
I recently bought two PhotoShare Portable Digital Photo Albums for my family from Circuit City.
I was told by the Circuit City associate that you download photos from your camera's memory card or computer into the album and that the album holds 1000s of images. Great idea!
When I opened the package to download images, I found this not to be true. It only runs images off your existing memory card or a memory card you buy for the album. The packaging the manufacture designed does not mention this. As a matter of fact, the manufacture goes out of it way not to describe how the album actually works on its packaging.
I called the manufacture this morning and one of their Customer Service Representatives told me that they have received a number of complaints regarding this same issue and their Management is ignoring the calls they have been receiving.
This product and the way it works are being blatantly misrepresented by its packaging design. Causing the consumer to spend additional money ($75.00 or more) on memory cards which is represented to be part of the product.
I have always trusted Circuit City Associates for knowledge of its products and carrying products that were a good value for the consumer. The PhotoShare Portable Digital Photo Album by Photoco Inc. is not a good value for the customer. Photoco Inc. misrepresented its product; they do not react to consumer complaints and apparently could care less if Circuit City Associates are misrepresenting the product to their customers.
Photoco also told me that they are producing this product for Circuit City and they should know how it works. This may be passing the buck but I'm not sure. After all, the product comes with an insert directing customers to circuitcity.com for batteries.
I have a complaint against Zach (store manager). He approached me and asked me if I had any questions, and I told him that the sony laptop model vgnc140B was on sale at compusa for $1099 cash and that the same model was offered at Circuit City for $1249 - $150 rebate. He said it was the same thing, but I told him that I would have to pay taxes on the $1249, and he said that it wasn't his fault, and that he would not match the price, and if I wanted it for that price to just go to compusa and buy it there. He was very rude and his tone of voice was extremely aggressive. I told him that he was not being professional and he said, "yeah Ok." I said that as the manager he should have better communication with customers and he said again, "Yeah, Ok." He also said, " you want to get it cheaper and the answer is NO." As a long term customer, I deserve better treatment and I would appreciate it if this individual gets some kind of reprement for such disrespect. I am a US ARMY combat verteran and I deserve better treatment. I just asked him a question and he was extremely disrespectful. Maybe it was my accent that he thinks gave him the right to treat me that way. Individuals like Zuch should not be allowed to be in charge of Circuit City stores because I have always made my electronic purchases at circuitcity and I deserve better, much better.
We purchased a 55 inch sony vaio from cicuit city in 2004, the tv quit working over 4 months ago. We promptly reported the problem to circuit city service (in india), and we have communicated with them many other times all the way to the corporate office with no results. We have been offered service by michael's video locally, but they came out to look at another set once before for us and had never even seen a samsung digital light projection set (also from circuit city) before. When he could not fix it, he tried to blame the problem on us. Incidentally, it took 2 1/2 months to get that set replaced, because it could not be repaired.
I would not buy a dvd from circuit city now, or even walk inside to use the restroom
Bought a computer system from circuit city on 05/13/06. The store clerk told us that there was a rebate on the system we bought. After many phone calls, holding sometimes for hours as the rebate center tried to see what they could do for us, telling us to call the store and one rebate center person actually called the store for us. The managers at the erie store only got back to me twice and said "we will look into this problem" or the salesclerk is no longer working for us,"each time I gave them a couple weeks and re calling the rebate center got the same answer. What seems to have happened is the store clerk lied to us saying there was a rebate in effect for 140.00, but actually the rebate did not start until the next day. As a customer I would not have knowledge of when a rebate is in effect or not. I was lied to and when I talked to a rebate center person on wednesday I was told there was nothing I could do because there was no rebate at this time in effect and that there was nothing I could do about this. I told them I would look into small claims court and she told me I would lose because the rebate was not in effect at the time I bought this computer system. My problem here is more than getting my rebate, it is I was lied to so he could sell us the computer. The manager's at circuit city are of poor quality and I would not go back to purchase any thing form them again. I am looking for all options to let the public know to be careful when dealing with this company.