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Chase Circuit City Credit Cardchase/ circuit city

We been paying our card for years and never sent a late payment. Recently we started remodeling our home and for some reason last month we had a few bills that we never received. One of them was our Chase/ Circuit City Statement. Today, I received a statement and to my surprise, I had a friendly reminder with a $39 late fee. My husband decided to give them call, since we are always buying from Circuit City and always maintain a balance, but never sent a late payment before.
He could not believe how rude and disrespectuful their customer service was. He was told they couldn't wave the fee. They simply did not care... My husband decided to payoff the balance and closed the account. Please do not be a victim!!! Do not apply or accept Chase Cards. ...

Responses

  • Li
    lipika Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have the same experience too. I bought a WII Verge gun and tried it out. the trigger was broken! I called the store. Same thing as what you have experienced. My WII verge gun was warrantied by the Circuit City! I went back to the store, the store supervisor refused to exchange it. I asked the supervisor for her name, she refused to give it to me. I asked for the liquidator, they said they are not around and they do not even know who their liquidators was, since they have four of them. I feel this is so unethical behaviour. They cheated me for a broken product. There are plenty of them out there, like you, i should trust my instinct that if there are so many out there, probably it is not a bargain anymore.

    I advise people get something from Circuit City that is warrantied by the manufactures and always check the product. They are crooked! By the way, the things you can get in Circuit City, you can get it elsewhere way way cheaper.. Don't rush to the deal people.

    0 Votes
  • Sa
    Sandy Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    The absolutely worst service I have ever encountered. Not even mentioning that the two items I purchased there (DSL camera and computer) were both faulty from the beginning, but my computer has been there for over a month for repair (4th time brought in in a 10 month period.) Remember Suziki Joe (the car salesman that lied all the time)? That is their attitude. They change their stories on a dime. In one conversation, I was told my computer had just arrived at the "depot", had been at the "depot" for several days, and had been sent to the manuafacturers. I was told over a week ago my computer was in the process of being shipped bace, and yesterday told they don't know where it is. I have been told that the reason they couldn't detect the problem the first 3 times I brought it in was that their software was "inferior" at the time (their words, not mine). Believe me, their customer service stops when that cash register closes!!

    0 Votes
  • Je
    jess poy Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I called the circuit city on west bell road phoenix on sept 24th to inquire about the itouch. Was told they would have them on the 28th. I called the night of the 27th. Was told first come first serve. They didn't know how many they would have. I was the first person in the store on the 28th. I had cash in my hand, $500 to buy one. When I got up to the counter they had only ONE!

    But they sold it to the guy three people behind me whom they promised it to the night before, despite the fact I was told first come first serve. He paid for it with a credit card. I had cash and was there first. Never will I ever shop at circuitcity again. In fact I was going to buy a new home computer there. But instead I went elsewhere. READ THIS CIRCUITCITY. I'm the consumer!

    I'm the one that pays your saleries.

    0 Votes
  • Fr
    Frencis Aug 08, 2016

    Did everyone know or am I that naive to think that if a companies name is on a store then it should be that store. I found out totally the hard way just how bad Circuit City not only lies about it's "Going Out of Business" stores, but it also letting the so called liquidators do the age old and I thought illegal, Mark Up to Mark Down!

    I went to Circuit City Saturday and was looking for a new receiver. Since Circuit City was having their "Going Out of Business" sale, we thought that would be a good place to start. Why didn't I just pass it up!!!

    They didn't have a receiver out that would work with our surround sound, but did have a couple in boxes. I ask about opening then and the salesman said no. I again should have listened to my brain and walked away, but no I ask the question, does this work as surround sound and support and center speaker. He said yes and since the receiver was 30% off, I bought it.

    Got it home, opened the box, thought hmmm, where is the center speaker. After everything was hooked up, it was definite; this was not the system I was told it was. I was LIED to by a store is supposedly Circuit City.

    I called their so called customer service and tried to talk to a robot imitating some type of slaughter of the English language constantly saying, "I'm sorry for your trouble" I hate that phrase! None of the people I spoke with was sorry, they just kept telling me oh well, Circuit City doesn't own the "Going Out of Business" stores, a liquidator does and they have nothing to do with them.

    Another thing I was naive enough to believe is they didn't do the Mark up to Mark down thing. The price I paid even on sale is higher than any place else by a few dollars. So WATCH out and do your homework.

    My only consolation I think is to hope no one buys from this unscrupulous company and they finally go totally bankrupt.

    0 Votes
  • Jo
    John S. Aug 08, 2016

    shut the ### up. I had complainers

    0 Votes
  • Bu
    BusterDouglas Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    You go girl! Get your money!

    1 Votes
  • Do
    Donna Stiles Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    On February 26, 2006 we purchased a 50 in Plasma TV, Model No. LG 50PX1D for $3,299.95 along with a $549.00 Service Protection Plan and a $403.99 specific TV Mount. On Friday, May 12, the TV lost its picture quality and the screen displayed large black spots. We called Circuit City's Service Department to set up an appointment.

    On June 6th, The technician arrived and stated that he needed t0 order a digital board for the TV. Two weeks pass and I call the technician. He states that the part is on national backorder. Another two weeks pass and he avoid s my call. I call the store manager at Circuit City to see if he can help. No one returns my call. I decide to call LG the TV manufacturer and they inform me that Circuit City's technician and his service company are not authorized to work on the TV. LG will not sell him the parts.

    I inform Circuit City about this with no resolution. The BBB was contacted and we were issued an exchange on July 31, 2006. We returned the TV for an exchange and find that the exchange is $500.00 less than what we paid for the TV that lasted two months. We were also informed that they were not authorized to return our service agreement payment of $549.99, even though the store manager stated that they still did not have an authorized service dealer. I contacted every person I could in Circuit City without anyone calling me back or returning my letters.

    I finally contacted the Maryland State Attorney General's Office of Consumer Affairs and they also have been awaiting a call from Circuit City.

    It's now April 2007, and we still do not have a TV after numerous attempts to resolve this. This is a breach of contract. We are now in the process of filing in Small Claims Court.

    Buyer Beware.

    0 Votes
  • To
    Tom McConnell Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Just spent $1200 on hp laptop and purchased 36 month extended warrenty or service contract (over $200) . Now that your in chapter 11, what does that mean? The store I purchased it from is closing. (Paducah, Ky). I don't even know where the closest one is to me. Can I get a refund on that purchase? --Purchased in Sept 08 and have all info and receipts.
    Thanks,
    Tom

    0 Votes
  • Ir
    Irene Sestak Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Question - Do I need to get a digital converter for my Polaroid 32" HD Widescreen LCD TV (3211-TLXB) which
    I purchased from Circuit City about a year ago??

    0 Votes
  • Valerie Aug 08, 2016

    I went online to buy a computer with an advertised instant savings coupon of $200.00. I was told by the salesperson this model was out of stock and not available for shipping but it was in another store in another state if I wanted to pick it up. She said she would e-mail me when it was available again for shipping. The next morning, I went online and found the very same computer, not only available for shipping, but in a store about 30 minutes from my house. The instant savings coupon was no longer available. When I called Circuit City to ask about the coupon, they switched me to several people and hung up on me several times. I finally gave up. An hour later I logged into my e-mail account and there it was. An e-mail notification from Circuit City notifying me the item was now available for shipping at the inflated price. I didn't think Circuit City practiced this 'bait & switch' fraud. What happened I think is the company offered this product at a savings but only supplied the stores with a few of them knowing they would sell out quick. Then, when people came into the store, they would offer them a like product at a higher price.

    0 Votes
  • Valerie Aug 08, 2016

    I purchased a HP notebook computer for ~$990 and a Circuit City Advantage Protection Plan (4 yrs.) for ~$395. The plan would take care of the repair of the laptop and replace it if they were unable to repair it. Buying the notebook and protection plan was a BIG mistake.

    The laptop has worked fine for a good year until July 2008, the laptop display and drivers stopped functioning. I called Circuit City Advantage and they sent a prepaid box to me so I could send my laptop to them for repair. I sent it out on July 11, 2008. They said they could get the laptop repaired within 10 business days and if it reached 30 days, they would replace the laptop.

    I received my laptop on August 10, 2008. You would think I would be fortunate to see my laptop back after a month of waiting. WRONG! My laptop still had the same exact problems the day I sent it out and on the case report they claimed to have replaced the hard drive, cleared and replaced the motherboard, and diagnostic test passed. If they did all that, why would the laptop NOT work?!?! If the laptop was not completely fixed, why would they send the same non functional laptop back to me?!?! VERY disappointing.

    I called Circuit City Advantage within minutes from receiving my non functional laptop. I reminded them that they would replace my laptop if it was unable to be repaired the first time around. Going against their contract policy, they said they could not completely replace it unless they tried to repair it for the second time. Does not make any sense right? Definitely trying to delay the process is what I see. I decided to give them one more chance. It was definitely a mistake to even trust them again so my fault on this decision. So once again they sent me a prepaid box and I sent it out the very next day, August 11, 2008.

    I called Circuit City Advantage to check on the status of my request. It has been past the 10 business days but they promised the laptop will be completely repaired by August 25, 2008 because that hp model have been causing problems. Once again they would not keep their word because now they changed their due date to September 9, 2008. I asked what the reason was for this unnecessary delay and I was told that Circuit City sent it to HP for repair due to some voluntary recall for that particular model. Weird how I was completely uninformed of this action and there was no way for me to check on the protection plan website where my laptop was located.

    Finally reached September 11, 2008. It has been 30 days for this cycle and it was time for them to replace the laptop wherever it was located. So I called in Circuit City and they told me that they could not replace it right now because it was being held at HP and that I should call them so HP could take care of it. I make a call to HP and they tell me that they could not replace the laptop because I am under the Circuit City protection plan. I waited out a couple days to see if my laptop would come back in anytime.

    September 16, 2008. I called Circuit City and finally got them to provide a replacement laptop. They said they processed the request and would call me back within 7-10 business days once they found a replacement with similar or great specs to confirm the process with me. September 26, 2008. It was the 7th business day and I still have not heard anything from them, which was not surprising at all so I called to see what was going on. The guy looks at my case and tells me that no one has even touched my case to process my request since the day I called on the 16th. VERY UNRELIABLE because this shows that if I did not call them on the 26th they would not have ever touched on my case. Eventually the guy processed my request and got everything taken care of but now I wait for my replacement laptop to come in within 5 business days or so. Can I wait ANY longer? Can I even TRUST them to send my laptop on time? DEFINITELY NOT.

    This process which should have only taken 1 month to complete, took 3 whole months! Whether I get my replacement laptop on time or not, I will NEVER purchase anything from Circuit City ever again. I advise you to READ the contract policy on any purchases for warranty and such because what the salesman tells you is not what it really is.

    0 Votes
  • Sh
    Sheri Sanders Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I purchased a 27" Toshiba combo VCR & DVD player on 6/2/07 with the Protection Plan. The picture would start out very dark and then 30 minutes later it would be clear. The started happening in around the end of December. I thought the it may get better but it got worst. I placed a service call on February 5, 2008. Circuit City said that the third party, Jim's TV will contact me to pick up the TV for repair. Jim's TV called me February 9, 2008 and said they would pick up the TV on February 15th. Feb. 15th no one show up. The next day I called they had missed placed my paperwork. They asked me to description the problem with my TV. I told them that it was very dark when it first come on and stay like that for about a hour. Jim's TV told me that the picture tube was going bad. It would be no need to pick up the TV at this time because they would have to contact Toshiba to see if they was going the replace the part or replace the tv. I had to continually call Jim's TV to get a up date status. I alway said the same thing "Waiting on Toshiba to response". It's now April 10, 2008 and the tv is still in my house, break. I contacted Circuit City Consumer Relation Dept. They contacted Jim's TV to finally but a end to this madness. My problem know is they waited so long to get the TV repaired or replace the credit that they give me for replace the TV Circuit City don't have anything comfortable to what I had purchased. I don't want a store credit and I didn't want a gift card. I want my money back so that I can purchase the same type tv that I need for the amount of space in my room from another store. I would have to added an extra $200 to $400 to it something some what close to what I originally had. The screen size would be smaller and it would only have a dvd player. This is not what I need. It has been a nightmare. The customer service from Jim's TV was very very horrible and Circuit City service wasn't must better. I won't be purchasing anything else from Circuit City. I will go across the street to Best Buy.

    0 Votes
  • Et
    Ethical Aug 08, 2016

    This is so true Circut City is a fraud...and have been for a number of years. They have ripped off consumers for a number of years. But guess what the business that worked for Circut City also ripped them off alike. I worked for a business that did that I am not proud of it and it seems like what goes around to you fraud run businesses it comes around twice as bad. So try doing business the ethical way and try treating your employees with respect because they are the ones that make you rich in the end as always.
    OBAMA your a joke...you have not help the middle class people yet and your true color is coming really clear at this time.

    1 Votes
  • Ro
    ROBERT Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Circut City is a fraud.. even there going out of business sale every tv I looked at there was marked up 20-30 percent over other stores in the biz and they say no return!!! hahahahaha what a bunch of crooks1

    1 Votes
  • Ro
    ROBERT Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Circut City going out of biz sale is a joke to consumers, everything in the store is marked up 30% from retail..BEWARE CONSUMERS AND DO YOUR HOMEWORK!!!

    1 Votes
  • Jk
    jkennedy Aug 08, 2016

    I was trying to find prices on TV"s I got everything but. If they can't manage their website, no wonder they are going out of business

    0 Votes
  • No
    Not a dog owner Aug 08, 2016

    Lady please, Do you really think the cc manager or the sales associate gives a flying rats ### if your boss was helped or if she was going to spend $3000.00? Come on, i worked there and let me tell you one thing... They don't give a crap , circuit city doesn't make anything on computers so I'm pretty sure they didn't lose any sleep over the loss of that sale. All you customers are to circuit city is cattle , an annoyance to them something they have to deal with. And trust me, its not your fault or anyone else. Its circuit city's, they get what they pay for and thats lousy managers and lousy associates. Circuit city is just joining the ranks of the wal-mart era. Get in get out. It never used to be that way but since they decided to fire all of us seniors and replace us with snot nosed 16 year old kids what do you expect?

    0 Votes
  • To
    Tonya Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I had a experience very close to that one only difference they where clearly not busy they had employee standing around s cluster and when i as one of them to help me the employee said it wasn't his area and directed with his pointer finger that person i was looking for should be over by the movies and when i ask the manager for help after i explained what happen he said one minute i get someone to help you and 10 minutes pass and no one retuned. No i was spending 3000.00 but poor service is poor service nd the Lancaster store is the worst i have ever encountered.

    0 Votes
  • Ha
    Harry Mong III Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My boss went to the Circuit City in Lancaster, PA and was treated very poorly. She was in the store for 20 minutes and no one helped her. When she asked for service, the associates directed her to other associates. When she finally got frustrated she went to customer service and was directed to a manager. The manager on duty said to her that she would just have to wait because of it being unusually busy.

    I don't think that was a proper response. As a manager they should have helped my boss. She was ready to spend $3000 on computers. They lost out!

    0 Votes
  • Ma
    Mary Rose Aug 08, 2016

    On May 23, 2008, I contacted Circuit City/Chase to let them know that I was going to have my debt and payments made through a Consumer Credit Agency. I had always made huge payments on my account due to the 0% interest on the Television that I had purchased, and the payment due date on that is Feb. 09. Chase would be receiving a proposal with a payment on or about the middle of June. I advised them that the due date would need to be adjusted. This is what I was advised to tell all my creditors. After a late fee on my statement for June, I called Chase. They referred me to other departments and after 45 minutes, they said that there would be no problem. I was advised by my Credit agency that all the other companies had accepted the proposals except Chase. I pursued this in July, and again I was transferred to many departments and agents. I also received a late fee of $39. But, my credit agency said this would take about 3 months for the creditors to get everything adjusted. By Sept. I was getting pretty mad at Chase for not adjusting the due date and still charging me the late fees. I contacted them yet again, and after much shuffling, they told me that they NEVER RECEIVED THE PROPOSAL IN JUNE THAT ALL THE OTHER CREDITORS HAD RECEIVED AND ACCEPTED. They wanted a faxed copy of the proposal, an explanation letter, etc. This was provided. The proposal was accepted within a few days.
    Meanwhile. The deferred interest that was accruing (not only since JUNE when the proposal was sent) and is not due until Feb 09 was put on my new statement. I owe $1439, the interest slapped on my statement was at 407.26% and amounted to $1049!!!. And they charged me 6% interest on top of it, and a late fee again of $39.
    Now, I am screwed. I have to see if I can contact Chase again and get this sorted out. The consumer agency has not heard of anything like this. If I had been paying the larger payment for the 3 months they sat on the proposal, then the 0% interest amount would be on track and paid off on time. I don't know if I can get the additional money to get this paid off even if they take off the 407.26% interest and late fees.
    Is this legal?

    0 Votes
  • Ro
    rolex452 Aug 08, 2016

    I understand your problem and frustration. In fact, many consumer advocate commentators on radio, TV and the newspapers tell people NOT to buy an extended warranty at all, either because the set will outlive the warranty period, OR: the companies issuing the warranties cannot be trusted to honor their policies.

    This shows you Capitalism in action: greed, selfishness, and the ability to lie to people to their faces and rip them off, with the crooks ALL THE WHILE KNOWING THAT NOBODY CAN OR WILL HELP YOU...no private or government agency can or will track down these lying crooks and make them pay for their fraud. And people are [censor]ing and moaning: THE GOVERMENT IS TOO BIG...TOO MANY REGULATIONS! Can you imagine the total chaos in our society that will ensue with there are NO ENFORCEABLE REGULATIONS or agencies to help people who get ripped off, when there is NO ACCOUNTABILITY for lying when selling something and breaching a contract???

    Thank you for sharing with us...Circuit City is closed, and to hell with them and their worthless warranties. But now we must be very wary of the other crooks selling worthless garbage warranty policies. All the Best.

    0 Votes
  • Da
    davekkn89 Aug 08, 2016
    This comment was posted by
    a verified customer
    Verified customer

    In 2008, I bought a 47" LG LCD HDTV from Circuit City for $1599.99.being a student not having the cash, I was lead to believer in the extended repair or replace warranties that everything was covered, the cashier individual, so I bought the 3 year Circuit City Advantage Protection plan for around $300.00. I felt like a repair or replace guarantee was a good investment because I aren't rich and wanted to make sure I had a back up should something were to happen to my new investment in the first 3 years of ownership.

    Fast forward to December 2009, and I start having problems with my TV. I would turn it on but a black screen would appear, with no picture and the sound would barely come up. It was ironic, since the week it started acting up, our store in town shutdown.

    Well, I called up the Advantage line to get my repair claim started, and also clarifying with the woman that I would have the T.V. replaced in a timely manner if it couldn't be fixed and that it was going to be fixed in a timely manner and she said oh, yes, absolutely, we'll have your TV. taken care of in about a week. I called them right before Christmas for an update on when they will send a technician, so the soonest they could get the repair guy, of course due to the holidays was Dec. 31st, which wasn't a problems since I was going to be out of town.

    On Dec. 31st the repair guy shows up during the allotted window they said they'd be there to look at the T.V. He informs me after watching the behavior of the television, that it was the TV screen issue damaged going out and that they were going to have to take it and replace the whole TV, and so since I still had some functionality to my T.V. (Only one I own) he would leave it and come pick it up once he found out if he was going to be able to get it replace. He also informed me, that the company will debate me of the TV being physical damage and rarely were they able to get me a replacement base on my warranty, so then, most likely not to expect the T.V. to be replaced.

    so then they instructed the TV repair man not to picked up the TV till they have a full sense of what is wrong with the TV and that they were going to call me right back and let me know about the replacement or getting the TV fix. They Never given me a call nor send the repairman back to talk to me.

    So on January 8th, I call the repair shop to find out the status of the TV, and I am informed by the repair shop that they were not going to replace or even fix my TV, they explain to me that it would be way expensive to fix my TV than giving me a new one and seeing that they are not going to want to replace or help with that matter, there were nothing more the repair shop could do for me.
    Now at this time hearing that news, I'm not happy at all, he tells me that he will call me back later that day with an update. Well, later that day he calls up with a correction, (Just like the guy who picked up the TV. originally told us) the part is unavailable, and there is no compatible aftermarket part available that would work with and that they have notified the Circuit City warranty people.

    So I call Circuit City Advantage and I'm informed that they can't authorize a replacement, and they direct me to Consumer Relations. Well the first girl I talk to says, that she cannot Authorize a replacement until they first refer it to their "TECHNICAL" department because they have to try and get the part first for the repair company. Then ask, "Well, how on earth do you think that you can get the part if the repair company can’t get the part? Just replace my TV . and be done with it! It's been 2 weeks since the T.V. quit working properly, and I want a functioning T.V.! She tells me there is nothing she can do until their technical department looks into it and to call back the next day.

    So I call back the next day and I get this jerk of a guy who answers and I give all my information AGAIN to him and explain what is going on. He proceeds to tell me that they are going to proceed with the repair and that they were going to obtain the part and that they were not going to issue a replacement.

    I told the guy that this was our only T.V., I spent $1599 plus tx on it, and that I could get a bigger, better T.V. for less today, and what on earth was the problem with replacing it since they cost less today. I told the guy, absolutely not, I want my T.V.. He said he was not going to authorize the replacement.

    I then demanded to speak to his supervisor, he coldly says, "I am the supervisor, there is no one higher than me to speak to." I said, you have to have a boss, you aren't the owner of the company, and he again repeats the same line! (I later found online, someone else who had issues with this plan, got fed the same line I did!) I hang up the phone infuriated, that was on Wednesday, January 9th.

    So in need to solve this issue with a store, after our local store closed down due to ### marketing of Circuit city greed and lies that the economy forced them to down grade they ### online and now they processing their crap online and selling people lies and false ### warranties. I drove to Milwaukee and Madison in search of a store that probably still open and operating; I finally manage to find one and explain the situation to him and wanted some form of action to take place on my expense of 1599 plus tax.

    The supervisor says he "understands" my frustration but he has to have a claim number from the warranty people to replace it with the T.V. the warranty people pick out. That really got me, and I said, wait what, you mean they are going to tell me what T.V. to get, No, I want a T.V. that cost the same price that we paid 2 years ago, that's equal value! He said, well he can't do anything because he needs the claim number, by this point, I'm getting louder and louder and saying that this has turned out to be the largest rip-off, and the biggest hassle, and he kept say, you'll have to call them, and this takes time.

    By that point I'm so angry, I tell him that we will NEVER buy anything from their company ever again, and that I were going to get online and post this experience everywhere we could and tell everyone about what a scam and HASSLE, this NO HASSLE warranty turned out to be. Then as I was walking away, there was an older couple look at a T.V. and I loudly said to them, "Don't let them talk you into their Advantage Protection Plan on a T.V. if you buy one here, it's a rip-off and here now a month without a working T.V. and I still haven't gotten this resolved!" The older gentleman's eyes got really wide and said, "Are you serious?" And I said "Yes!" and stormed out of the storm.

    So when I called them [censored]es back about my warranty no hassles and no problems all fix and all damage will be taking care of etc. I wanted my return back for my warranty and told them if no one was willing to solve this issue I would be force into getting a lawyer. On the phone the only thing that ### did for me was laugh at me cause she think there’s nothing I can do about this issue and I want my $1599 plus tax value on a replacement at Circuit City and I WILL NEVER BUY FROM THEM AGAIN.
    THEIR EXTENDED WARRANTY IS A BIG FRAUD AND SCAM!!

    0 Votes
  • Ir
    irodforyou Aug 08, 2016

    I was charged an additional 300 dollars for a TV that I purchased.

    0 Votes
  • Bd
    Bdublewe Aug 08, 2016

    Bw writes. .
    I did a google search about the chase card (Circuit city) practices and found out that this incident is not uncommon. Of course i was unaware of the financial difficulty of circuit city, so taking advantage of what i considered a good sale, i bought some equipment. The next month i learned via the business periodicals that cc was going under. All payments were to be directed to chase card services. Not a problem. After receiving my next statement, i noticed finance charges. I'm not late and am giving well over the minimum for interest free purchases, so i called to rectify the mistake. First of all, the name given by customer service is a pseudonym. The rep (Dr jekyll) llinformed me that the last purchase didn't fall under the interest free policy and to retain my interest free status, i would have to pay the few hundred dollars of my last purchase, sorry for the inconvenience. I paid as instructed. The following month's statement had a finance charge also. Another phone call to chase card services, connects me to mr hyde. He informed me quite rudely that dr jekyll didn't know what he was talking about and i am now faced with $1200 of finance charges. If i had any thoughts of transferring my 4 accounts to chase bank, that under paid low self esteem gnome blew it for them. All i want from them is my unscrupulously gotten finance charges paid back to me.

    0 Votes
  • Di
    dick Aug 08, 2016

    whats up with all the mini-quotes?

    1 Votes
  • john7777 Aug 08, 2016

    Well Circuit City is no longer around so you don't have to worry about them...

    0 Votes
  • Valerie Aug 08, 2016

    I am having similar problems with my 'laptop' as other purchasers. When my family purchased a 'top of the line' Toshiba laptop a few years ago, it was done under the impression that when we purchased the full 'City Advantage' package, that if anything went wrong that could not be repaired, we would receive full replacement value at the 'original cost'. They have been doing everything they can to avoid the 'full replacement value'.

    We took it into the store on 7/7/08. They immediately remarked that we were not to do this. They proceeded to explain that we were to 'call' the number on the plan and a suitable shipping carton would be sent to us to ship the laptop to the repair center directly. At the time of purchase when we inquired about that item, we were told it was for 'our' convenience so that we would not need to make the extra trip to the store. Since I am quite familiar with the 'U.P.S.' freight claims procedure, I was not willing to take the risk on 'damage or loss in transit', I felt that it should be 'Circuit City's' risk since I did purchase the 'City Advantage' plan to protect the product and it didn't mention anything about the possibility of 'loss or damage in transit'.

    They responded that it would take longer for them to ship the unit. I was fine with that after all I wanted the laptop back in 'one piece'. They gave me a receipt that it would be back in 10 days. After waiting for a full 25 days, I called the store to find out what the progress was. After being run through the phone system without success several times I did get in touch with who I was told was the 'service department manager'. Several hours later, he returned my call to tell me that it had been there for the past 4 days and was informed that there was 'nothing wrong with it'. Of course the problems I was having with it were not resolved. In other words, it had not been repaired.

    At that point, the 'service manager' proceeded to offer me a 'replacement unit of the same capabilities' which was quite a bit cheaper than the original unit purchased, not the same 'cash value'. Of course I immediately questioned this due to the type of 'replacement value' plan I purchased.

    After getting 'burned' on electronic purchases I had made in the past, I knew better. The 'extended warranty' plans I purchase are always for the 'entire vaue' of what I purchase and not of a 'depreciated' nature. I have had to collect on a few items in the past years with no problems. After all, I wasn't buying 'tires' now was I.

    For a matter of fact, last year I had a $3, 000.00 40' HD television replaced due to a 'non-fixable' problem. of I ended up replacing it with a $2, 700.00 unit with a $300.00 store credit that I used since there wasn't any other 'set' at the same value. This was done in the same Circuit City store we bought the laptop in.

    I was under the impression that this type of action was illegal in the state of California under the insurance laws. If the 'item insured' was to be 'depreciated' for any reason, it is to be written in the contract.

    0 Votes
  • Fe
    Fed up consumer69 Dec 07, 2011

    Chase just charged mt account over 1500 for interest on the Circuit City equipment we purchased. What we did not realize is when Chase took over the Circuit City credit cards is they reduced our minimum mothly payment so there would be no way we would have it paid off in the 3 year term. Shame on me for not catching this but SHAME ON CHASE for doing this. As far as I am concerned this is fraud. We are now over our limit so I am sure we will be hit with those fees as well. I intend to contact an attorney over this as I do believe Chase did it intentionally. I wonder how many others are getting hit with the same thing!!

    0 Votes
  • Bo
    Bobby1230 Jun 30, 2010

    I got charged $450 interest in one month and my minimum payment went up $200. Chase Bank are thieves.

    0 Votes
  • Ru
    Rubpu Dec 02, 2009

    I bought an Olevia 232V TV from Circuitcity.com and it broke about 10 days after purchasing. Their barely understandable customer service representatives have given me many different stories of how they'll handle this culminating with an attempt to stall me beyond the 30 day return period. If you buy from them, be sure it isn't something that can break as they do not stand behind their products and they are not AT ALL customer service oriented.

    0 Votes
  • Bd
    Bdublewe Oct 09, 2009

    Bdub says...

    to correct myself, the finance charges are on $1200 purchases (changes the complexion of the above rant).

    0 Votes
  • Ay
    AYO Jul 04, 2009

    I believe that Chase just don't care about customer service, especially the way that the company apply its late fees. I made two monthly payments within days of each other, so Chase billed me about 1/10th of my normal monthly minimum payment for the next month, and didn't send me any notice about the bill. It just so happened that I checked my chase account around the afternoon of my due date, and I immediately made a payment on the company's website. Chase posted the payment for the next day, charged me a late fee, and refused to make any compromise about the late fee. As a result, I've scheduled a payment to pay off my account balance, and I hope many people get know the unfair practices of this terrible company called Chase .

    R/
    Ayo
    21078

    0 Votes
  • Jk
    jkanter Jun 16, 2009

    I would like to make one statement to all those complaining about not knowing they need to make minimum payments...have you ever used a credit card before? This is beyond stadnard practice to have to make minimum payments or else your APR will skyrocket. Once again...NOTHING NEW HERE. If you fail to make payments on ANY promotional deal ANYWHERE...you WILL lose that deal. You cannot blame the person in the store for saying the wrong thing...you signed a contract and should have read it. It's all right there.

    That being said, Chase is an AWFUL bank and dealing with their customer service is atrocious...I'm not arguing that with anyone. You should make sure you read the terms of anything you sign.

    0 Votes
  • Ge
    George D'range Jun 15, 2009

    My room mate is experiencing exactly the sort of thing that is being discussed here. First Chase dragged its feet regarding the transfer of accounts, opening a window of opportunity to fine people unjustly for the heinous crime of being confused. To make maters worse, they pushed back her pay date 5 days in another transparent attempt to fleece the public for late fees.
    It seems to me that considering how much Chase benefited from the bail-out, that they should be held accountable by oversight for these nefarious and blatantly greedy practices.
    But thanks for tipping your hand, Chase. I for one, will never do business with your financial institution or its credit subsidiaries if at all possible.

    0 Votes
  • Mp
    mplsact Jun 05, 2009

    and ditto to others' comments: do not ever open a Chase account. and shred any cards you have now and close those accounts. they don't deserve our trust.

    0 Votes
  • Mp
    mplsact Jun 05, 2009

    My experience was almost the exact same one as jjm's. I got the same promotional deal and was even told by the clerk at Circuit City that I can pay as much as I want anytime I want - as long as it's paid in full within the 18 months, there would be no fees or charges. I was paying a monthly amount through the Circuit City website. Then suddenly it was gone. I couldn't find online where to pay. I looked and looked. Finally had enough time to call them and discovered that I had to go through the Chase website now - it had been moved. Because of this, I was late on a payment, and I started incurring fees upon fees - even though I was paying every month on time. I called more than once to complain. Got told it's my responsibility and that I shouldn't have listened to the clerk at the store since he's not the banker. I was told, "there's nothing we can do." OMG. I'd already paid late fees and finance charges that I didn't deserve to pay. And then it all became clear: "So I'll be paying a finance charge every month this balance is not paid in full?" I asked, in utter disbelief. I was told yes, that I should have known that if I missed a payment, the promotional deal would be over. I paid the damned balance in full, closed both my Chase accounts, and removed my name from all Chase mailing lists. I will never bank with Chase again, and I would love to do anything to bring them to court.

    0 Votes
  • Ir
    Irma Jun 02, 2009

    Chase Credit is the WORST credit card company I have ever dealt with!!! I opened a Circuit City card 5 months ago so I could get the 3mo no interest promotion(BIG MISTAKE!) The last month of my promotion I didn't receive a statement so I called and was told as long as I pay off the balance of $150 by my due date I would not be charged any interest. The following month I received a bill for $16.33 of deffered interest. I called and spoke to a VERY RUDE represenative and I was told it there was nothing they could do and the the fee was a valid fee. She said it didn't matter to her what I had been told before because Circuit City didn't exsist anymore. After speaking to several supervisors and getting nowhere I decided to pay the bill and the I was told if I paid over the phone there would be a fee of $14.95. That's not the end of it...I paid over the internet received a confirmation # and a few weeks later get a card saying my bank acct. number was no good and my payment hadn't been accepted. Called again... the rep said she would take my payment over the phone and waive the phone fee but I was told the balance was now $86.33. After speaking to a supervisor and again getting nowhere, I just decided to pay, but of course she told me I had to pay the over the phone fee and that the other rep. was incorrect in telling me she would waive it. I have since cancelled everything affiliated with chase. THEY ARE NOTING BUT RUDE SCAM ARTISTS!! I will definetely contact BBB.

    0 Votes
  • Bi
    BIBY May 28, 2009

    I HAD THIS ACCOUNT SINCE 2006, I BOUGHT A TV, DVD SET AND LAPTOP. I BEEN MAKING PAYMENTS ON TIME ALL THE TIME, NEVER LATE. I HAVE A PROMOTIONAL APR OF 0% TIL 5/16/2009, I MADE MY LAST PAYMENT ONLINE ON 5/13/2009 OF 400.00 TO COVER THE PROMOTIONAL APR OF 0% SO I DO NOT GET THE 183.96 OF ACCUM DEFERRED FINANCE CHARGE. I TRIED TO DO A BALANCE TRANSFER WITH BANK OF AMERICA ON 05/03/2009 BUT THEY TELL ME THAT CHASE DO NOT ACCEPT ONLINE BALANCE TRANSFER.BANK OF AMERICA SEND THEM A CHECK ON 05/06/2009, I SPOKE WITH A REP AND HE TOLD ME THAT HE WILL BE CANCELLING THAT CHECK AND DIRECT DEPOSIT THE 400.00 IN MY WELLS FARGO ACCOUNT SO I CAN MAKE THE PAYMENT ONLINE. I DID MY PAYMENT ONLINE LIKE ALWAYS!!! AND MISTERIOUSLY THE PAYMENT NEVER WAS MADE!!! I HAVE A CONFIRMATION NUM#[protected] AND THEY CANNOT FIND IT. I BEEN CALLING TO SETTLE THIS WITH CHASE/CIRCUIT CITY, AND NO LUCK!!! Y BEEN SPOKEN WITH SUPERVISORS ON THE DAY SHIFT, THEN I CALLED AT NIGHT AND THEY TOLD ME NO CALL IN THE MORNING THEY HAVE YOUR CASE!!! THEY POST ON MY ACCOUNT 2 NSF FUNDS FEE OF 35.00 EACH PLUS .99 CENTS FEE THAT I DO NOT UNDERSTAND. PLUS THE 183.96 BECAUSE MY PAYMENT WASNT ON TIME. I EXPLAIN TO THEM THE SITUATION BUT NOTHING. I SPOKE TONIGHT TO A MANAGER MANDY RIVAS AND NOTHING WAS DONE EITHER. I HAVE THE NAMES OF 9 DIFFERENT PERSONS FROM CHASE AND NOTHING. I TOOK MY FILE THIS MORNING TO A LOCAL CHASE BANK IN EL PASO, TX. TO EXPLAIN THE SITUATION AND THE CUST SERVICE REP TOLD ME THIS IS A DIFFERENT BRANCH YOU NEED TO CALL THE 1800 NUMBER, Y EXPLAINED THE SITUATION AND NOTHING. I THINK I TRIED EVERYTHING AND NOTHING. I NEED YOUR HELP. THESE PEOPLE FROM CHASE OUR TERRIBLE. I LOOK ONLINE AND THEY HAVE MILLIONS OF COMPLAINS. ANOTHER THING TO THEY CLOSED MY ACCOUNT ON 5/14/2009 WHEN I NEVER AUTHORIZED THEM TO DO SO?? FROM BILLING, CUSTOMER SERVICE ( VERY RUDE AND UNPROFESSIONAL), ETC.

    0 Votes
  • Mi
    Mike May 22, 2009

    I have also been treated extremely rudely by the staff at Chase / CircuitCity. I was even told by them that they had no reason to provide customer service or forgive a late charge and 100% of the deferred interest on my charges for being one day late OVER THE HOLDAYS since CircuitCity was out of business and they had no reason to do so anymore. I received another late fee the next month since the first late fee increased my minimum payment amount above the normal monthly amount I had been paying and therefore increased the minimum monthly payment $2 above what I paid.

    I am not only closing this account but also all my banking accounts with Washington Mutual that was recently taken over by Chase Bank.

    0 Votes
  • Di
    DIANE May 21, 2009

    I AGREE I LIKE TO FILE A SUIT AGAINST CIRCUIT CITY CHASE

    0 Votes

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