Circle K
Reviews and Complaints

I visit a Circle K store around 2-3 times every single day and today was the first time that I have been disappointed enough to submit a complaint. I went in to store #2703398 at 8:58pm to grab a Sweet Tea that your stores typically have brewed throughout the day. I went to get mine and the sweet tea container was empty. I go up to the register to let the employees know and received a hands up, shoulder shrug from a gentleman by the name of Morgan that they were out. I asked them if they could then make more because it doesn't take long to make and I would be fine waiting for it because it's my favorite. He says, no, we're out. Ok, no biggie, it's not the first time and I am perfectly capable of adding sugar to your regular tea in order to make my own sweet tea and then found that even that one was empty. It was already annoying that instead of Morgan apologizing for not having sweet tea available or trying to offer an alternative, when I told him that both black teas were out he just left the empty containers on the counter because he was too busy talking with the other employee that was working with him. I usually have a great experience at all of your stores and this was such a silly thing for him to be so complacent about. He should be taught how to deal with replenishing items or at least taking containers off the counters so customers don't think there is something available that isn't.

Hello, this is my 2nd time coming to the circle k in north charleston 5302 rivers avenue. Store #3691 i believe.
This incident was two days ago on the 8th around 12:30. there was a older Caucasian big guy at the register and i was in a VERY LONG LINE that led to the BACK of the store.( no exaggeration) there was a manager in a black shirt caucasian lady with blonde curly hair.. She was counting ciggarettes. Why wasnt she assisting in getting the customers taken care of? Poor management! After waiting about 20 mins, i was served and left. Today which is the 10th. Same deal...a long line! One young blonde Caucasian male was on the register while the same manager and another african american employee was outside right by the door smoking cigarettes! Unacceptable! Customers in line with me saw this and was complaining along with the guy at the register. This makes me NOT want to come back to this store even tho gas is cheap here. Very poor customer service. I will not be returning. The picture isnt the best. But they are outside while there is a very long line.

The store on beltline and pioneer pkwy grand prairie. Saw one of your employees standing by the car wash smoking marijuana (it was definitely marijuana) she had her uniform on and name tag said Arianna and heard her reply to a conversation on her phone saying her manager knew she smoked and that her manager smoked too. So so unprofessional and not to mention against the law...will not return to that store ever again.

What is up with the all in one soda machine? I stop weekly at the 15720 San Pedro location in San Antonio TX because they still have the single all in one soda machine, and therefore Vanilla creme soda. But not today! Both said unavailable. Is it discontinued or just out?

Also, if it's just out, what other locations have vanilla creme soda? If it's discontinued I might as well go back to 7-11 that's more convenient.

I was in line to make purchase. The guy at the register was having issues and the line was backed out of the door. I asked one of the two clerks "stocking shelves" if she could open another register and she told me "no, she was doing HER job". Then when I asked again she got loud and very nasty. I turned and walked out of the store.

I have never had a store clerk act that way when asked for help. I believe a manager was there and acted like nothing was going on. It seems stocking the shelves is more important than customer service in your business.

After this terrible bashing I received at your Surf Side Beach SC location, I have cancelled my fleet account with BP, I have 17 vehicles in my business and I will forbid my employees (while on the clock) to use your stores.

Me and my spouse went into the store and got 2 drinks. We stood is Beth's lane to check out, as we went up there she proceeds to look my boyfriend in the face which he is half Mexican, and say "happy cinco de Mayo day" she didn't say that to the last 3 customers and 2 of them were Mexican. That was very offensive. Very rude I will NOT be returning to any of the stores. This happened Sunday May 5, 2019 at 5:32.

Hello, I visited the circle K listed below on May 1st around 3:00 PM, and had a very unpleasant experience with the employee, Sandy.
Kangaroo Express at 320 N. State Rd. 415 Osteen, FL 32764. My receipt says Circle K 2806. Store phone number (407) 322-9934.

I went into the store and there was only Sandy working at the time, there was a line of 6 people waiting to check out because she was taking her time flirting with a customer that had already received his change and was just standing there talking to her. Then I spoke up and said calmly "can we move it along please" she then started to check other customers out, once it was my turn I asked to buy a pack of cigarettes she laughed at me and said "your going to hate me but I just cant sell you anything" I asked why she said because the person that tried to buy those particular cigarettes before me didnt have an ID and she thinks I'm buying them for that person. I told her I dont know what your talking about would you like to see my ID. She continued to be rude and laugh at me and say "sorry nothing I can do for you" I asked if I could speak to her manager, she said there was no manager there but she will call them for me if I wanted. All this while there is now 10 people waiting in line behind me. It was very embarrassing, and it seemed as if she was trying to be spiteful towards me because I made the comment to please move a long.

I am 29 years old, I can provide a copy of my identification if needed. There was no reason for her to treat me that way. I have been in that particular store many times before where I have personally NOT been asked for my ID from her, which shows she probably doesn't ask everyone else all the time either, which is another problem.
I would like to point out that this employee, Sandy, is very young, probably 18 years old and is just very inexperienced, she either needs to be re-trained, given a pay reduction, or fired. The female manager that works there is see often is always working hard, is very friendly and helpful to her customers and she deserves a raise. I dont know the managers name, but Sandy is rude and should seek employment not in customer service.

Please consider this as a formal complaint against katamya representative ahmed eid this guy is an irrespective person who insulted me with a very bad attitude... I was buying a small bottle of water. Ti my little daughter whom was very thirsty out side with price 6le..and I gave him 20le..he says i can not be allowed to buy it as he has the remaining 14 notes in coins... I agree to take them... When i counted i fiund they are only 12...i began to blame him.. Why didn't he tell me they are only 12? He says i told you... You are not allowed. To buy it right now... I asked for his manager... He says i an the boss here and shot on me... I can not imagine how do you allow people to be your representatives.. With no single level of service... Please consider this as a formal complaint... Waiting for reply... Mob#[protected]

Store 1571. The restrooms are disgusting! All 3 of them. The ladies restroom had toilet paper all over the toilet seat & in the floor. A couple of other ladies also refused to use that one which caused a line. My husband wouldn't even use the men's & that says a lot! When I asked the cashier what the store number was, she was rude! I tried to resolve it using the sign on the wall, but apparently I didn't enter the correct number?

Customer service your employees are always sitting on there but behind that computer that's behind the counter they do not know how to count change the girl the other day didn't know whether I was given her $.33 or $.23 yesterday the girl didn't know how to count back $.83 you're out of product on your Coke Stand lottery tickets are never replenished so you're always out your employees are lazy they do not clean the parking lot and your stores are getting trashed here by the day i'm talking about Seville Florida Crescent city Florida Pomona Park Florida and we lack of Florida you choose either one of these stores same thing

Hello would like to strongly address one of your night Employee at your location in San Antonio, Texas. 6003 Dezavala Road. As I was trying to cash in on my Scratch Tickets the cashier asked me how much on the ticket's? I replied can you scan them and tell me. He then said with a Smart [censored] remark. Well don't you know. I looked and him and replied it is your Job to scan them, he then said Of Course, you didn't even scratch off the barcode. Figures. I need to know so I can make sure I have enough money in my Drawer to cash out. Cause people come in here and expect 200.00 payouts. So we need to ask. It's a simple question that deserves a simple answer. As a customer I expect good service and respect when going into a convenient store. I understand that these Employee's only make minimum wage, but its not the customer's fault. They are in a [censored]ty mood or none the less bad one. I have never encountered this type of service. And was upset that I was treated this way! If Circle K is going to hire these type of individuals they need to have or make sure they can offer good customer service. Patience, Attentiveness, Smile, Greet, Empathy anything other than the Service I experienced. I just hope that this employee learns his lesson. Cause I know if the CEO was me in my shoes... I would of FIRED him on the spot!

On March 30th, 2019, I purchased gas at the Circle K store that is located at the Gunn Highway, and The Plantation intersection. I always buy gas here, it is easy access and on my way to work. I filled my tank about 7 AM ET, and then drove to my workplace at 3550 Buschwood Park Drive, my car sat in the parking lot for the day, and when I came out of the building to go home, I started my car and it quit immediately. I tried several more starts, and it continued to quit. I had the car towed to Bill Currie Ford on Friday 3/30/19, and after 2 days of running diagnostics, on Tuesday 4/2/19, the service manager called me and determined that the gas I had in the tank was contaminated, they had poured it into a bucket and tried to ignite it and it wouldn't burn. I want someone to contact me regarding this, I have called the number that was listed on my credit card statement to contact to try to resolve the issue, and no one has called me in return. I left several messages and talked to several phone representatives, and left messages for Paula in the Corporate office.

The contaminated gas caused me to be without my vehicle 5 days, and caused damage to my vehicle that needed to be repaired. I would like to have the repair costs, towing costs and cost of the gas that I was not able to use reimbursed to me.
Total = $1009.84 (Repairs 944.53 + gas that they dumped out 3$35.31 + Towing $30.00).

Respectfully,

Barbara Hogue
[protected]
4606 Fort Shaw Dr.
New Port Richey, FL 34655

I stood in line for minutes mind you I'm the only person in the store while the clerk J. Ieshia talked on the phone and finally when she decided to acknowledge me she got upset because I would not speak to her. Apparently she doesn't know how to run a card as debit because I had to swipe my card as credit and when I hit the button for bad service she looks at me and says it don't matter. What type of people are you guys hiring. Circle K 2723454 is horrible what happened to all the friendly staff that used to work there. I'll just go down the street from here on out to Walmart

Today is April 27th, This is the second Saturday morning that I have gone to your Circle K at 4401 Kernersville Rd and the Store manager (Rhonda) has been working the counter. I was purchasing lotto scratchoffs both times. The first time she took customers who came in after me and told me they had been waiting a long time and since all I wanted was lotto, I needed to wait. (Had she asked me as your other customer service people have done, I would have said yes and waited, but she offended me.) Today, it was only me and an African American lady wanting to get lotto tickets, and she rudely told us that we couldn't be taking up her time with getting lotto because she didn't get paid (which didn't make any sense to me). So when I told her the tickets I wanted, she let out an audible sigh as if I was getting on her nerves. I was so offended this time that even though I was going to get gas, I drove 2 miles out of the way to purchase my gas at the 7-11 down the street. She is the only employee at this store that has treated me so rudely in the five years I have been going to this store. I am going to take my business down the street when I see she is working. You all need to take the LOTTO business out of your store, or have her change her attitude. We are all paying customers whether we're getting a Big Gulp, or purchasing $40 in lotto tickets. Thank-you for taking the time to read my complaint.

I went into circle k today to buy me a Black and mild and I was told by the lady cashier that I needed to be Id after watching another customer of a different color come in and buy two packs of cigarettes and was not ID. and I feel
like that was wrong.. if you're going to ID people's id everybody not a certain group or race n it shouldn't matter if u know the person or not.. do ur job... Also when asked to speak to a manager the employee lie and said there was no manager there but when I told her I was going to report her she called a female coworker from the back and attempt to get her to play manager... But when I told that person I was going to report the cashier she went to say of if u do speak to the manager she going to say the same thing... Which I understand the whole id thing that wasn't the problem even tho I've been coming for a year and some months now and have never never been id for tobacco products... My problem is if u r going to id peoples id everybody no matter of race or if u know them or not

I have been waiting for 20 minutes for a receipt for my purchase. I paid with a debit card and the cashier did not give me a receipt. First she said I would have to wait until a co-worker counted the drawer down. Then she said her receipt machine was down. The two employees were very rude and I should have been informed before hand if I wasn't able to get a receipt. This is unacceptable. I am in Hattiesburg, Mississippi on Hwy 98. It is 10:07pm.