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Cinemark
reviews & complaints
Cinemark
reviews & complaints

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125 complaints
11 resolved 114 unresolved

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Cinemark reviews & complaints 121 - 125

Cinemark complaints 125

A
Feb 19, 2018

Cinemark - employee

Austin is very rude to me and others time after time. I'm a regular at this theater usually early mornings. He refuses to help me because he's "on break" but he's still hanging out in Concession...

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J
Feb 09, 2018

Cinemark - cinemark connections benefits

Cinemark eliminated the no online fees benefit on Cinemark Connections in order to force all of its customers to sign up for the Cinemark Movie Club membership with a monthly fee. Cinemark did thi...

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T
Jan 09, 2018

Cinemark - free popcorn refill in same day / rude manager

I saw the movie Greatest Showman on Tuesday 1/9/18 at an earlier show with a friend had combo #2 - 2 large drinks and a large popcorn .. did not use the refill because I was bringing back my 3 kid...

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C
Dec 27, 2017

Cinemark - tinseltown

I call the theater to make sure they are open before I make my 25 min drive down there. They tell me that they are open, didn't say anything about closing. I get there and they are closed! Why didn't they tell me they were closing on the phone when I called? I wasted gas and was basically lied to about their open status. If they were closing they should have told me instead of letting me drive out there for no reason!

P
Dec 22, 2017

Cinemark - gift cards now charge a service fee!!

My wife and I are avid movie goers. On average over the course of a year, my guess is we go about 3 times a month. You might well imagine we've become savvy movie consumers over the many years :-...

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Cinemark - bad screen

I watched hello movie at cinemark Jordan Landing And xd screen number 17 on Dec 21st 2017...the screen had patches and scratches on the screen and whole movie experience was distracting and not up to the mark or doing justice to the amount we paid for the ticket. Please make sure you don't run shows on such screens and I would like to get a refund for my purchase.

Thanks

S
Jan 11, 2018

Yikes! They just had a remodel last year. I'm not sure how that damaged screen got by them. I hope you alerted someone to this fact so they can start putting in the requests for a new screen for that auditorium.

L
Dec 10, 2017

Cinemark - gift cards

I an organizer of a large group and bring you a great deal of business weekly. All of my group members have gift cards which when we bought those, it stated we would not be charged a convience fee to use online Now, well you have this membership program that not a one of us is interested in. No way would I pay that cost and not be able to book it online. You need to honor your earlier agreement and contract regarding the gift cards and no conference fee. My number is [protected]. Please return my call and get this corrected. Thank you, Laura Kenna

S
Dec 21, 2017

I agree. Why aren't you calling 1-800-cinemar?

This is a third party website that is not directly affiliated with Cinemark. They will most likely not see your complaint here so you will want to contact them directly. I hope you have written documentation that confirms that you will not be charged a fee.

A
Dec 07, 2017

Cinemark - customer service

I got at the theater late movie had started I did not know about the time of my movie but I did care about the first few minutes of movie matter to me anyway I just to see to new movie I try to go in...

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M
Nov 15, 2017

Cinemark - alex louco

As a current employee of Cinemark in Ada I would like to say that Alexander Louco does not listen nor care about how his employees feel. Since his arrival we have lost almost all of our senior staff...

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L
Nov 15, 2017

Cinemark - alexander louco

The general manager at the Cinemark in Ada is not very good to his employees. I witnessed him make an underage employee stand in the alley way to wait for her ride, because she was still in her work...

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J
Sep 10, 2017

Cinemark - complaint about jeff alexander

Hi this is Regarding Jeff Alexander who I belive is a manager as I was told who was Very rude to me and my friends harassing us asking for our tickets, IDs, names, And stuff like that and when we asked why he kicked us out and told us we can get a refund and leave which was VERY frustrating and might I add we did give him our tickets and IDs but refused our names because we were not comfortable disclosing than information and when i asked where i could make a complaint i was told we couldn't so i researched it and im now here so please get back to me Thank you

S
Nov 03, 2017

Um...also, your names are on your ID's, I assume? The ID's you handed over to him? Good job not giving him your names! You never know what he might do with THAT information

S
Sep 27, 2017

Actually, this isn't the best place to send a complaint. You can complain to 1-800-CINEMAR, but I would suggest you learn to form a coherent thought before you talk to them, because I can't even figure out what the problem actually is from you what you put here.

D
Sep 09, 2017

Cinemark - "it" tickets

Our parents bought us tickets for the movie "It" and gave them too us, we were supposed to be 17, so they pulled us out an hour into the movie, so we had to call our mom for a refund and that took...

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Cinemark - girls trip

Why doesn't Layton and Farmington Utah Cinemarks play the movie Girls Trip? Because they have played other similar shows such as Rough Night and Brides Maids. Is it because the girls are black? I was super excited to see this movie but if it is because of the race of the girls then you can be assured that I nor anyone else will be visiting your theaters and it will be brought to social medias attention. Your theaters should be ashamed for not showing this movie.

S
Aug 29, 2017

Yes. It's because the girls are black. Those theaters have never shown a movie that might have a person of color in it. Ever. That MUST be the reason that movie wasn't shown at those particular theaters at that time. It's not because auditoriums may be limited or that someone who knows what they're doing did some research and found that maybe that particular movie would make better sales in some of our other hundreds of theaters all over the nation. It's because the girls are black. Or maybe because we don't like you and it was personal.

J

Cinemark - manager being offensive

My name is josh Navarro and I want to make a complaint about the way Mr Mark Brusniak the manager of the location at 15436 farm market 1825 Pflugerville tax 78660. My self and family member we were...

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D

Cinemark - starbucks coffee

Every cup ofstarbucks coffee purchased at the riverpark century theatre is a waste of money. Again tonight, 2 caramel macchiato starbucks drinks made by poorly trained barristas, really $9hr theatre...

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Cinemark - reserved seating and poor customer service

I bought 6 tickets for the Friday night showing of Girls Trip on Fandango. We we tried to enter, the ticket taker, claimed that the tickets had already been printed. I asked to speak to a manager and...

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S
Jul 30, 2017

Cinemark - held hostage with 40 minutes of previews after movie was supposed to start.

We went to the Altoona, Iowa CineMark Theater to see "Baby Driver" Saturday July 29th at the 10:20 PM showing. We were there 20 minutes before it was to start and got our reserved seats just fine...

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S
Jul 19, 2017

Cinemark - horrible experience!!!

Last night, 7/18/17, we went to the movies and were completely disappointed to get there and have no seats available. Asked one of your reps for help with seating only to be told that there wa...

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Cinemark - I'm complaining. about a theater 22 in lancaster ca

Im upset and ferrous how the theater conditions. And service they have and how poor service i had when dealing with management and cashiers, felt some discrimination for what i witnessed. Its 105...

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M
Jul 13, 2017

Cinemark - concessions

As a frequent movie goer who works the night shift I find it extremely frustrating that consessions seem to stop after about 1050 although movies continue showing and dont end until midnight or sometimes later. Considering the amount of my hard earned money is forked over for popcorn and drinks I should be able to get a refill including butter. However, every single time the butter has been emptied and cleaned and I have to take plain stale popcorn. Unacceptable. Thank you for addressing my annoyance.

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