Cinemark

On December 27 2013 at approximately 18:27 hrs I purchased movie tickets for my wife and I at the above location theater to see Tyler Perry's Christmas movie, showing at 18:50 hrs in theater # 12 at the above location. When we entered the theater there were many young teenagers in the movie and were very loud and disruptive. As the movie began many of them were standing and walking in front of the screen, they were using profanity and being very disrespectful .At one point we thought that a physical fight would begin.
My wife and I were so upset and disgusted, to the point were I left the movie and reported it to the movie staff. They in-turn sent security?( monitor and control these disruptive Kids) We could not enjoy the movie due to this disturbance.
When the movie ended and people were exiting the theater 12, these kids were again loud and using profanity so all patrons in the vicinity could here.
I once again reported it to the manager on duty Ashley Harrington. I expressed to her how dissatisfied we were about the uncontrolled youth in this theater. She showed little interest and said she could offer us a Free pass? I asked for the cooperate address to file a formal complaint which is in process. The point is that Our consumer right to enjoy a theater experience without the uncontrolled behavior and disrespectful action of these youth ! This type behavior could have led to a serious confrontation between these youth and possible injured other patrons of this theater.We request that Cinemark Corporation get a handle on this type of incidents to ensure that patrons who buy theater tickets, can at the very least enjoy the movies without this type of interpretive behavior.