The complaint has been investigated and
resolved to the customer's satisfactionResolved CIMB Bank Berhad (Ampang Point Branch) — rude awakening by cimb staff (ampang point branch)
resolved to the customer's satisfaction
--- On Fri, 10/30/09, Shakila Bernabe <shakila.[protected]@yahoo.com> wrote:
From: Shakila Bernabe <shakila.[protected]@yahoo.com>
Subject: Rude Awakening by CIMB staff (Ampang Point Branch)
Date: Friday, October 30, 2009, 4:34 PM
I am writing to express my frustration and disappointment with CIMB's staff at Ampang Point Branch. My brother, Mohd Harris Abd Aziz Bernabe and I had an Housing Loan Account with CIMB with a five years pledge of Fixed Deposit for RM35, 000.00 each (this FD is to be pledged for a minimum period of 5 yrs as stated in the contract). We were also given an assurance by their CIMB's officer by the name of Mr Smith Tan Pang Yu that this is just kind of security measure only and we will be benefited with its yearly interest upon maturity at a point when he was processing/submitting our loan with CIMB Flexi Loan in 2008.
Just few month ago, I had a default payment by two months but then payment has been made immediately to cover the said amount. I was really caught by surprise when I received the bank statement that my FD account has been deducted by RM35, 000 to offset from the Housing Loan account.
In this instance, I went to the Bank this morning (26th October 2009) for clarification, unfortunately I was passed from one person to another and they know how to make their customer agitated. The last person attended to my inquiry is a guy by the name of Encik Razali Ithnin, unhappily he gave me an uncalled remarks quoted " kami yang menurut perintah sahaja" and to the extend of insinuating loudly to embarass me ( I believe with the intention to let other customer heard loudly and by saying..quote " lepas ini abang awak pulak Mohd Harris punya FD lagi sikit kena tolak" and I was then given a slip of paper to contact the next person with regard to my inquiries.
Firstly, I find them very inefficient and rude to customer and secondly, why the uncalled remarks? meaning to say that CIMB can threaten their customer by saying that they can simply deduct from our FD at their whim and fancies? I think not all of their customer is willing to invest and pledge that much in order to apply for Housing Loan. Based on our financial standings we are confident that we are capable to accepted by other Bank which I believe can further serve us better.
Prior to that, there is no reminder letter or legal reminder that the Bank is taking away our FD. After all, payment is not that long overdue for eg. a year or what and we are quite a good paymaster. My job is in Production line and frequently been away for days and all along I make an attempt by the swiftest way to service my loan via 'Fast Cheque Deposit '-please get CIMB to check my housing loan account history.
Having said this, I feel that my FD deserves to be reinstate as it is, otherwise I am compel to channel another complain to Bank Negara to air my grouses and dissatisfaction or perhaps close an account with CIMB.
Shakila Abd Aziz Bernabe
Hp no : [protected]/[protected]
No. 3 Jalan Dagang 4/3A
Taman Dagang Avenue
(CIMB ref no : BO8127121336)
FD No: [protected]
cc : Datuk Seri Nazir Razak ??