CIMB-Collection Management Centrerude n arrogant stff

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Pada 06apr2010 pada jam1617hrs, saya menerima panggilan dari cimb yg bernombor 03-[protected], kakitangan tersebut bernama wahidah. Beliau dengan secara kasarnya memberitahu saya bahawa pinjaman kereta saya telah tertunggak selama 2bulan. Cara beliau sangat kurang ajar dan tidak beretika. Beliau mengatakan pada saya bahawa surat utk menarik kereta saya telah dikeluarkan dan dgn kasarnya beliau bertanya kepada saya bilakah saya dapat menjelaskan tunggakan tersebut. Saya memberitahu beliau bahawa setiap bulan selepas tarikh 25hb saya membayar pinjaman tersebut walaupun kadang2 saya tidak membayar amaun yg penuh tetapi saya tetap menjelaskan bayaran tersebut. Beliau memarahi saya dengan mengatakan bahawa lain kali kalau wang saya tidak cukup, beliau menyuruh saya mengumpulkan wang tersebut dan membuat pembayaran setelah amaun pinjaman bulanan saya telah cukup. Saya menjelaskan pada beliau bahawa kadang2 saya mempunyai masalah kewangan memandangkan saya seorg sahaja yg menyara keluarga dgn 3org anak yg masih bersekolah, tetapi beliau tidak mahu mendengar sebarang alasan dari saya. Beliau menyuruh saya membuat bayaran sebanyak rm550 sebelum 18apr2010 dan sekiranya saya gagal membuat bayaran tersebut beliau akan mengarahkan supaya kereta saya ditarik. Saya merayu pada beliau supaya tarikh itu ditunda sehingga 25hbapr2010 kerana gaji saya hanya masuk pada tarikh tersebut, tetap beliau dgn angkuhnya berkata kpd saya supaya meminjam dari sesiapa atau pun cari sampai dapat tak kira macam mana cara pun, beliau berkeras supaya saya membayar sebelum 18hbapr2010. Cara beliau sungguh mengecawakan saya sebagai pelanggan cimb. Cara beliau seperti saya ni meminjam wang dgn beliau dan bukan dgn pihak bank. Sebagai pelanggan saya berhak mempertahankan hak saya n saya faham bagaimana sesebuah bank itu berfungsi. Bank adalah sebuah badan kewangan yg sepatutnya membantu setiap pelanggan. Dan saya bukanlah seorg pelanggan yg tidak membayar langsung hutang saya. Pada 12apr2010 saya telah menghubungi cimb bahagian perkhidmatan pelanggan dan membuat aduan tentang kakitangan yg bernama wahidah itu. Saya berkomunikasi dgn cik melinda dan beliau mengesahkan bahawa wahidah adalah dari jabatan colecction management. Cik melinda memberitahu saya bahawa tiada apa2 arahan yg mengatakan bhw kereta saya akan ditarik dan tiada apa2 surat yg di keluarkan. Saya memberitahu cik melinda ttg ugutan wahidah yg menyatakan akan menarik kereta saya. Layanan cik melinda amat berbeza sekali dari wahidah yang kurang ajar dan tidak bertamadun itu. Cik melinda menyatakan bhw pihak bank boleh menunggu sehingga 25hbapr2010 utk saya membuat pembayaran. Di sini saya ingin menyatakan rasa kesal n betapa kecewanya saya dgn layanan dari kakitangan cimb yg bernama wahidah dari jabatan collection management. Saya berharap pihak cimb dapat menyiasat perkara ini dan mengambil tindakan yg sewajarnya terhadap kakitangan tersebut. Saya memuji cik melinda dari jabatan perkhidmatan pelanggan dan saya berpendapat pihak bank seharusnya memberi ganjaran kepada cik melinda diatas sikapnya yang mesra pelanggan. Cik melinda membuat saya ingin terus menjadi pelanggang cimb. Saya berharap tindak balas dari pihak bank cimb dan saya boleh dihubungi melalui email saya [protected] Saya akan memberi detail mengenai kereta dan akaun saya pada pihak bank utk rujukan melalui email saya. Sekian. Terima kasih.


  • Ed
    edanee Jul 28, 2010

    agree with complaints above. am also facing the same situation with the person incharged was WAHIDAH. she was so rude and didnt give me a chance to say any. i used to received a call from CIMB regarding my vehicle, but not as rude as her. i cant imagine how did she hired by CIMB. the time she called me asking for payment, i've talked to her in English, then she said " saya bercakap dalam bahasa melayu, tak faham bahasa melayu ke''. and i kept wondering what is wrong with this lady.

    2 Votes
  • Mu
    Muhammad Fauzi Jun 23, 2011

    agreed. happen to me also, but not for my car its for my housing loan. Forget the name of the staff, but like you she asked me to borrow from someone else to settle all my outstanding, even asked me what I do with my salary. She also asked me to borrow from my wife if I had no friend and she is so sure my wife had a savings for things like this. What happen to CIMB??

    2 Votes
  • Ch
    CharlesTan Aug 20, 2011

    I feel so stressed because of this too!! There are all together 3 or 4 different departments (collection dept included) that have called me over the course of 1 year asking me to pay for some disputed transactions and I kept having to explain my case from scratch to every single one of them! Guess what, each promised to look into the case and 'get back to me' which none did.. because the next time i got a call, it's from a different person/dept and i will have to explain again.

    this is ### because i've gotten warning letter from CIMB's legal firm to ask to settle, and i've since replied to that letter cc to CIMB as well (and yet somehow now collection dept has send me another letter with FINAL WARNING imprinted on it, threatening to take me to the court and blacklist my name!). Either they chose to ignore my emails or simply the depts in CIMB just refuse to communicate to each other.

    I have a CLEAN record of always paying my credit card debts early before this dispute transactions happen and I am an ardent supporter of CIMB Bank but now that I'm being treated like this, I feel so disappointed. I even went ahead and apply for services from other banks now and have plans to not use CIMB again - I hope my voice here reaches thousands of CIMB users, CIMB staff, and especially if it reaches the figure I truly respect, Nazir Tun Razak.

    0 Votes
  • Sa
    sabaruddin Che Oct 19, 2012

    Sad to say that they may have been taught to address these kinds of nonsense to the customers who have failed to service their debt obligations on time. These bunch of craps being hired by CIMB are non other than the Gangnam style who live in the rural area in the thickest jungle of Peninsular Malaysia. Am not underestimating these people but bare in mind that the level of intelligence of these craps do not meet the normal human intelligent's level. Therefore, it goes in tandem with physics' law that low level of intelligence is shown vide its normal conversation. The uglier the wordings are being uttered, the lower one's intelligence can be noticed. I may be wrong in my text here but evidence does not speak louder than words.

    1 Votes
  • Ba
    Bankrupter Apr 10, 2013

    I would like to share my case with CIMB, i was declared bankrupt in 2010 after failing to pay my OD of 30K. I then contacted the recovery centre to negotiate and to restructure my OD to term loan. The officer simply told me that I have to make upfront payment of 15k before they can listen to me.If i have that 15k, would the case been solved? That is stupidity number 1. And they acted very fast to serve me court letter which i didnt attend and declared bankrupt. Now after 3 years of struggling and saving money to pay them i called again the recovery centre to negotiate. Here comes stupidity number 2. I thought that they would really appreciate bankrupt person calling to settle his debt but to my surprise the officers were very lazy and never returned my call which they promised to call after they extract my file. After calling them every week for 1.5 months i finally blew up and scolded them to which they let their superior deal with me. Now i negotiated for 15k settlement but they would rather lose 30k. They demanded that I pay a 25k. Pfft... I think i would rather stay bankrupt for 30k and spend a few more years in bankruptcy while paying peanuts to the insolvency dept till they let me off the hook.Moral of the story is that these people are very cunning and dumb indeed. When they want to demand they will go the whole 9 yards and rather suffer big losses. Wouldn't it be more profitable and cut losses if they open communication channels and recover as much as possible through win-win outcome?

    2 Votes

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