Chrysler
reviews and complaints

My 2019 Jeep renegade messed up. We took it to the shop to be checked. Come to find out. It needed a new dash cluster. We had to leave it. Part was supposed to be in within two weeks. Ended up staying in the shop for one month. I feel we should be compensated for the month it stayed in the shop I don't see why it would take so long for the part to come in and get put on. We had to pay on a vehicle we were unable to drive

terrible gas mileage, no power. took to Marlette Dodge dealer in marlette, mi they tested it and stated the exhaust value on #4 hole was not moving and vertict is it needs a cam and lifters. the cam is in stock and the lifters are out of stock and 13, 800 are on back order according the service advisor. this is my only truck to continuing working. the service advisor advised that he had no estimated date of parts to arrive as 13, 800 were on back order. my question is if 13, 800 are on back order is this issue going to be a recall? please help your loyal chrysler dodge truck owner

My Caravan was stuck in 3rd gear for about 5 miles. As I continued to drive it stuck in 2nd gear. I took it to the shop where I just paid for a rebuilt transmission. The Mechanic ran tests on the vehicle and said its either the solenoid body, the wiring, or the computer. He said they performed a shake test on the wiring and everything looked fine. He said that I need to pull over and shut the car off when it revs in 3rd or 2nd gear and the computer should reset itself to allow me to drive the vehicle as intended. He said when the vehicle stays in 2nd or 3rd gear after restarting then they can look at it to see what may be the cause / error code. He said this is a safety that Chrysler put on the vehicle when there is a problem. This all sounds good except that I transport individuals with disabilities to and from their work place. I cant believe this is how I'm supposed to drive them until the computer sends the correct error code to the problem with the vehicle. He said I could replace the wiring, the computer, and the solenoid body which is a lot of money when we don't know which is causing the problem since the computer resets each time the vehicle is shut off. What is the solution. This is unacceptable, there has to be a better way to diagnose the problem. Furthermore the individuals that I serve dont understand why we have to keep pulling over, turning the vehicle off and back on again. They do have to be at their destination so this also hinders them in a timely manner.

Most of the Uconnect updates Comm via satellite and it updates automatically. Now Uconnect is having an issue that you have to actually go to the store purchase a flash drive download it to your computer and download it to your car. I'm not able to do this. I've contacted Uconnect eight times. And I've had our County IT person try to get the update on a flash drive and it is impossible. It just does not work. The other option I was given from Uconnect is the care my van to my local Chrysler dealer and pay $100 to have it updated. That is ridiculous. Chrysler should pay for that to be done and not charge the client due to errors on Chrysler/Uconnect problems

Seems I cannot resolve a service issue for my 2016 jeep renegade trail hawk.. No issues with regular oil change service through their express servise, at oil changes no suggestion of any repair issues. Express noted I needed new tires, which I followed their advise and bought me tires, I left with a notification on my dash all tires were at 38. A few hours later, the tire light came on and the tire pressure read — no pressure reading. Not alarmed, and on my way out of town for the weekend, decided to take back on monday. Sunday I heard a whistle noise coming from the passenger side of the engine when I accelerated after stopping at a light. Monday I made an appointment. The regular service advisor, tells me I have to pay $139 to reset the tire alert screen it is a software upgrade, I never heard of this fee, and it happened after you put new tires on my jeep? After much arguing, I agreed to pay. The whistling noise they said was my brake pad shot and rotors ruined. I had no issue with my brakes, no indicator of slipping or difficulty stopping, and why at oil changes no warning, and now I need new rotors? At 49k miles, I decided to just agree to the work, a most $1000. Since I got the work done, istllhave a tire light going on and — tire pressure, my brakes are way worse than before I got new brakes rotors, they squeak, slip, almost hit a car in front of me. It is nice they give me a loaner to use, but the time I have been spending going back and forth, missing work hours, and risk of safety, I need to know what dealership or where I can take my jeep 1 more time, and know that they will fix to where I will not have to bring it back again. I sent another request friday to my service advisor and did not hear back. I just want my jeep back working the way it did before I bought my tires please.

Bought my new truck 2020 Ram 1500 last month in Illinois at Benntenhauser Dodge in Tinley Park. Traded in a 2015 Ram 1500 Series Truck. Drove it to Arizona on Sept 27th. Engine light came on about 300 miles before getting to Mesa Az. Brought to dealer, Rodeo in SanTan Valley, Az on Oct 2nd. Was oil sensor went bad and had to wait week for part from California. When went to pick up truck notice AC not working . Took back to dealer, was told evaporator was bad. Replaced that then I get truck back after another week and half. Drove 10 miles notice AC still not working, took back to dealer. They told me going to over charge the AC unit. 2 days later stopped by dealer to find out any info, can't get temperature to equalize out of all the vents. Then finally call me to pick up truck, saying it all good. Take it 5 miles to my home, AC still not working. Used an AC thermometer into vents ran for 15 minutes on high. Temp didn't drop below 58°. It was 74° degrees out at 7:44 pm. Also outside temp gauge read 93°, which that is now not working. I will send pictures, Rodeo mechanics said the truck is reading up to Chrysler specs. No one can supply me with specs their reading, so I got specs myself. I have 4 jeeps, 1993, 2003, 2015, 2018. I know 2015 has 1234 freon in it. 2018 has same. Both run 38 degrees out of vents. Never had any problem. Checked my neighbors truck, runs 35°. Called customer service gave all info send now. Get call yesterday Oct. 21st from Leonel at Chrysler customer care, told me I'm on my own. So this is how to deal with customers. Been loyal to Chrysler products for long time. Dealer has had truck longer than I have, still there, brand new. All I want is for my truck to perform like a new truck on their lot. If they can't, please let me know why. They say its meeting with standard, 58° degrees. Should be 45° or lower. I have Chrysler & Honda standards. 55° is at the very highest when it's over 100° outside. At very highest should be 45° out of vents. I just dont know what to do anymore., not very happy, pretty upset.
Unsatisfied customer, Steve Gillis

2014 Ram ecodiesel VIN 1C6Rr7LM2ES417630 purchased new October 2014. Service electronic throttle and limp mode at least 14 times. Scheduled installation of approved emission modification software for May 24th, modification installation caused check engine light. Dealership could not figure out problem they finally put a DEF injector on it and I got truck back August 9th, it was there 79 days. Court settlement called for a loaner vehicle if modification took more than 3 hours, I was offered one on day 71. I also was not given copy of the extended warranty.August 27th truck broke down and needed intake manifold replaced. Got truck back 22 days later on Sept 17th, Drove 25 miles check eng. light came on and truck was leaking antifreeze. Returned to dealership on Sept. 19th. Picked truck up 8 days later on Sept.26th after changing turbo coolant inlet tube. Drove 25 miles again and Check Eng. Light came back on. Immediately returned to dealership. They checked the codes and said truck needed to go thru a driving procedure for light to go off and told me how to do it. While driving the next day Sept 29 check engine light still on and then service electronic throttle warning came on and truck went into limp mode. Carried back to dealer on Sept. 30th. On Oct. 4th dealership said truck needed egr valve and had to order it. They told me I could come get it and drive it because their mechanic would be on vacation Oct 7th thru 11th. Picked up truck and it was still in limp mode very dangerous so could not drive it.yycOn Oct. 14 said part still not in. On Oct 18 said was ready but said it was turbo pressure switch, not egr valve. Drove 45 miles and check engine light back on. Dealership said bring it back Oct 21st. Truck unusable 128 out of last 148 days. FCA has violated 3 provisions of the court ordered settlement. This truck is in immaculate shape but will not get me to my mailbox. FCA gladly took my $50, 000.00 when I bought it but now will not make it usable. Scheduling appointment with attorney to discuss Fiat Chrysler Americas neglect in administering the provisions of the court ordered settlement. Worst financial mistake I ever made was buying this vehicle and Chrysler could care less.

October 18, 2019

2015 Chrysler, Town & Country, Touring-L, VIN # 2C4RC1CG1FR716918

In 2015 I bought the above vehicle from the Aurora Chrysler. In September 2018 the vehicle developed serious defects in which I brought it in into the Serpa dealership in Scarborough, Ontario. The mechanics were unable to diagnose the problem because shortly after the problem went away. From then to now the problem came and went and was unable to be diagnosed correctly. I recently brought it back to the Serpa Dealership in which the mechanics told me that they want to install a remanufactured engine for $11, 000. At this time, the vehicle is in the mechanic shop of the Serpa dealership.

Currently my vehicle is four years old and has mileage of 190, 000 kilometers. Based on this, I believe there was a flaw in the manufacturing of the engine of the car. While I understand that the warranty of my vehicle has expired, I am asking for Chrysler to cover or share with me the cost of the required repair.
Ordinary wear and tear could not account for the problem so soon in the life of the vehicle. I am a careful and conscientious owner, as the general condition of the car shows. I believe that the failure in the engine is not due to neglect or error on my part. Furthermore, this problem with the engine has caused and continues to cause serious safety concerns for my family and I. The most serious instance involved a near T-bone accident in which I was making a left turn and the engine was not accelerating as it should have.

I am very disappointed from what has happened with my vehicle. This is not the type of service I would have expected from a reputed company like yours. Please let me know as quickly as possible what arrangements you propose for rectifying the problem.

Sincerely,
Chris Dermentzis

This is how the frame is. I bought my SUV in April. It has been parked 3 week's after I got it. Wish there was help . We have looked for the part. None cheap .. It's going to cost me more then the things worth. All the scrap yards around me are all read sold.. or they're rusted through. Chrysler already said there was a problem with this 06 part. Why can't they help us fix it.

I have a 2012 Jeep Liberty. It has had many problems and recalls. But now I have just had to replace the gas tank! The plastic piece on the mold for from the line to the tank was just hanging there and there is no replacement part, so I had to replace the tank. The check engine light had come on and after $600 for parts I didnt need and diagnosis tests a smoke test revealed emissions coming from above the gas tank.

I also just replaced another regulator for my rear driver window that was stuck down. I have replaced this part 3 times in the past 3 years. This Jeep is a lemon, and have lost faith in Jeep and Chrysler. I would like to speak with someone about this particular car.

Laura Moraco
[protected]@gmail.ccom
[protected]

We have a 2016 Chrysler 300. Back in the spring of this year 2019 our back up camera went black after numerous times of going out and coming back on so Anderson dodge in Rockford Illinois replaced the back up camera we have a 2016 Chrysler 300. Back in the spring of this year 2019 our back up camera went black after numerous times of going out and coming back on so Anderson dodge in Rockford Illinois replaced the back up camera When I first saw it I couldn't believe the poor quality of veiwing that I was getting! So much so that I was under the impression that they forgot to take a film off the camera. We took the car back and they replaced the back up camera once again and once again we have very poor quality. It is absolutely not the quality of the camera that came in the car when we first purchased it and I am very disappointed in the cloudiness in the darkness of these new replacement cameras ! I want my original camera back in working order ! This thing that is being used in place of it is totally not Chrysler quality !

While having my jeep repaired at Chrysler Dodge Jeep Ram FIAT Ft. Walton located at, 541 Mary Esther Cut Off NW, Fort Walton Beach, FL 32548, the Light Bar was removed (stolen) from the Jeep. 2 weeks ago, I went to pick up the jeep from dealership and noticed immediately (when technician brought vehicle around) the light bar was missing. Although it was EXTREMELY obvious with the empty bracket holes, not to mention the jeep was dusty/dirty with the exception the "missing" light bar area which seemed free of dust/dirt, yet the technician refused to acknowledge my concern. I repeatedly stated the light bar was missing and he told me I would have to take it up with management. I proceeded to service desk and informed personnel of situation, to which I was told I needed to file a police report. I immediately filed police report (when officer responded, personnel were unaccommodating and explained "NONE" of their surveillance cameras were operable.
I waited a week for report to get completed/filed and retrieved hard copy and delivered to Chrysler Dodge Jeep Ram FIAT of Ft. Walton.
Fast forward another week and still no response. On the 2nd of October, I finally made contact with "service manager" to which he stated I would need to contact my insurance company regarding the $900 accessory.

I am flabbergasted that I took my vehicle to a "DEALERSHIP" for service/maintenance whereas theft occurred and I am being told I would have to file on my insurance. Makes no sense to me.

Back in July I had a Gentleman with the Case Managment Department threaten to file a defamation lawsuit against me if I used his name in my review of my personal experience with him and FCA. FCA has failed to rectify the problem and falsely documented they did. Also found out that another Rep falsely documented that I replaced my own struts instead of documenting that the Dealership replaced my struts.

Good Evening,
I am having a transmission or a rear axle issue with my 2019 RAM 1500 Limited pick up.
wen coming to a stop from 8th gear to 1st gear it has a hard bump either when stopping or when excelarating to go. I have taking my truck to Helfman Dodge in Houston, TX. and Tomball Dodge and both of them did the same thing to try to correct the issue and both of them failed. They tried to update the transmission computer after telling them that that is not the issue but they refuse to listen to me. It is obviouly the tranmission, rear end or the drive train. This cost me $68, 000 and I refuse the 2 Dodge dealers stated above tell me it is normal. It runs like a USED VEHICLE... I need someone to call me ASAP PLEASE to resolve this issue. Here is my number.

ADAM OSEGUEDA
[protected] CELL.

Hello
I bought a 2016 Dodge Caravan from Woodstock Chrysler in 2017.
I purchased the extended warranted.
Shortly after I bought it some switch went for the brakes preventing me from driving it as I could not get it out of park.
Today the same thing happened and they are are refusing to give me a loner vehicle until they do a dianoses but they are telling me they can not get this done until next week.
The last time this happened it was a week before they could even get the part so I was stranded without a vehicle.
I can not be with out a vehicle that long as I have to get back and forth to work.
Us there anything that can be done to get me a vehicle.
Thankyou
Donna Hagedorn
Vehicle VIN # GR363334

I bought this truck used and did not notice the bubbling all around the edges of the hood. The hood is aluminum and the paint is not sticking to the primer or metal.
These pictures are just a small area of the hood.

In talking with Dodge they said this truck was built for Canada. They also stated that they are permitted to use substandard materials for vehicles in Canada and that is Canada's choice.

This Truck is not under warranty anymore. I guess that is what you get for $40, 000.00 Dodge as a company obviously believes that a vehicle of that price should only keep its paint for 5 years.

This certainly is a sad statement for American car companies. They may at one time have been a quality
company but as they say "this too shall pass" Sadly we are witnessing the end of both, quality and ethics.

Perhaps a good European truck like Toyota :-) Good bye Dodge, we'll miss you :-(