Menu
Write a review
File a complaint
CB Car Dealers Chrysler 805 Gardiners Rd, Kingston, ON, K7M 7E6, CA
Chrysler company logo
Chrysler
reviews & complaints
Chrysler company logo

Chrysler

805 Gardiners Rd, Kingston, ON, K7M 7E6, CA
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Social media
Working hours
Mon
8:30 am - 8:00 pm
Tue
8:30 am - 8:00 pm
Wed
8:30 am - 8:00 pm
Thu
8:30 am - 8:00 pm
Fri
8:30 am - 6:00 pm
Sat
9:00 am - 5:00 pm
Sun
11:00 am - 3:00 pm
ComplaintsBoard
M
11:50 am EDT

Chrysler - service on my vehicle

The last couple weeks my 2016 Jeep Patriot has been acting up. when taking off from a red light it would feel really jerky and then this red lighting bolt light would come on with my check engine light and traction control light, I would pull over shut it down wait a few minutes then go again and it would be fine for a couple days then happen again. I called car loft where I bought it and they said that they own Jim Thompson Chrysler to call them. o had seen a couple reviews online saying the vehicle had been recalled for the exact same reasons. when I spoke to someone at Jim Chrysler they said that it had not been recalled but I had paid for the extended warranty so to bring it in and they would check it out, I made an appointment for the very next day. I dropped it off on Thursday October 10th at 11am, when I asked about another vehicle I could drive while mine was in getting fixed the secretary said they don't do "loaner" cars and it would probably be fixed the next day anyhow. I found a ride home and within half an hour they called me and said that I needed a new throttle body and a tune up. The total would be $1359. at first she said that it isn't covered by warranty but then called back to say that it is cover the ($1000) but I would still have to pay the $359 I said that was fine and to go ahead and fix it. they called me back within an hour and said that it needs a new wiring harness and that the warranty was willing to split the $1200 with me on that so they would pay $600 plus tax and I would have to pay the same plus the $359. I said okay because I need my vehicle back. after another hour they called back to tell me I needed a new "tippen" and this is what caused all the problems to begin with> she said a brand new tippen cost $1200 but they had a used one there they can sell me for $600. very upset I told them I need my vehicle back. They assured me they would have it ready to be picked up Friday. I didn't hear from them all day Friday so when I called them she said they put the new tippen in and its still not fixing the problem and the odds of the tippen not working that they installed was slim to none. they said I must have a family of mice living in my vehicle that have chewed wires and come Tuesday morning they would charge me by the hour to start following every wire to see where the mice had chewed. I assured her I didn't think this was the problem since my neighbours that park right beside me have never had a problem with mice and my neighbour on the other side has 5 cats. she then told me that I was over by one kilometre for anything to be covered on the warranty.

Read full complaint
Hide full review