The complaint has been investigated and
resolved to the customer's satisfactionResolved Chrysler Financial — harassing me for my payment that was not late
resolved to the customer's satisfaction
Chrysler Financial applied my new lease payment to an old account, which was paid in full. The new lease payment was due 7/1. They received it 6/27. The payment was exactly the amount of the new lease. I received a statement on the old 36 month lease that I now had a credit of $19 following the 37th payment because the amount was greater than the scheduled (old) lease payment. At no time did they attempt to contact me that the old closed account was overpaid. Instead, they call twice a day demanding my account is 14 days past due! 14 days, mind you, not 30 or more. And they had the money 3 days prior the due date. They admit they applied it to the wrong account, but continue to call me two times a day. We are on call number 7. The incompetence and rudeness is astounding. When they read their own system, they agree it was their fault and they are "taking care of it", but nothing has been done and they continue to phone and blame in on the automated dealer. God forbid they actually know what they are calling about before they call. The dealer is extremely upset with their practices because he has to face the customers. In his words "they are so stupid"! I have never been late on any payment. How dare they be so outrageous to responsible customers? If I get another call tomorrow, I'm contacting the Attorney General's office.
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