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Crest Financial Services
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3.0 6 Reviews

Crest Financial Services Complaints Summary

3 Resolved
3 Unresolved
Our verdict: While Crest Financial Services has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Crest Financial Services reviews & complaints 6

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ComplaintsBoard
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10:18 am EST

Crest Financial Services Unknown account

I am unaware of this account and need whatever info your company claims to have attached to my name. My name is phillip Shaun Cruz.

Desired outcome: Dropped off credit report

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4:41 pm EST

Crest Financial Services nothing

I never herd of this company before and I looked on my credit report and it's saying I owe them 1200.00 as soon as i find a way to sue this company from messing up my credit report and from me trying to buy a house I sure will trust yall will be hewring from me soon bc this dont make no sense y'all scamming everybody! I need to hear something back from y'all ASAP [protected]@yahoo.com

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11:17 pm EDT

Crest Financial Services financial services on my credit report

My name is erika deshotel. I dont want to put my persoanl info here. My email is [protected]@gmail.com. I have a 2500.00 derrogatory collections on my credit report which i have not a clue what it is. I have never heard of this company nor have i ever purchased financial services. My identity was stolen and i would appreciate you removing this for it ot hurting my credit. Thanks

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Is Crest Financial Services legit?

Our verdict: Crest Financial Services has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Crest Financial Services's position as a benchmark of trust and quality within its industry. Users and clients of Crest Financial Services can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Crest Financial Services earns 92% level of Trustworthiness

Perfect Trust Endorsement: Crest Financial Services achives 92% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Crest Financial Services. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Crest Financial Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the crestfinancial.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Crestfinancial.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The crestfinancial.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that crestfinancial.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • Crest Financial Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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4:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Crest Financial Services Crest financial furniture lease department

Absolutely horrible company! I had a lease through this company for my furniture. They said they had to setup automatic payments, every two weeks, which i had no issue with. On march 7th, i paid off my furniture early and was told by a representative that the automatic payments will be stopped. My business was complete with crest financial. On march 17th they continued to take out the automatic payment. I was in shock and furious. I called crest financial, on march 19th, and was told by a representative that the automatic payments were not canceled and that i will receive my money back with-in 5 to 7 days. Today is march 29th and i have not received the money back. I just got off the phone with them and was told that my refund was never submitted in the system and that i have to wait another 5 to 7 days. This company has the worst customer service i have ever received. Not only did they steal my money, they won't even give it back. After sitting on hold for 19 minutes, i was finally able to speak to the supervisor on duty named "niesha". She was not helpful at all and did not offer to try and get my money refunded faster. I sat on hold to speak to a supervisor who told me the exact same thing the rep said... Wow... Bad business! Dont ever do business with this company! Run as fast as you can if crest financial is the lease company! Hopefully i will receive my money back.

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Crest Financial
, US
Mar 29, 2017 5:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ms. Zinn has a right to be frustrated - we apologize for the system error that resulted in an additional payment being drafted from her account. We are working quickly to ensure her refund is processed immediately and are sorry for the inconvenience. -- The Crest Financial Support Team

ComplaintsBoard
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2:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Crest Financial Services The worst service agents ever. Stay away!

I opened an account & paid it in full within my 90 day same as cash timeframe. Things went so smoothly, a year or so later I opened another account. This has to be the worst experience. They billed my bank on Sundays (which I never authorized). I called and had them switch billing to Fridays only. The billing went haywire! 4-10 days in between billing periods. I went to my bank and it was not their doing. No other merchant/collector has ever done this to my account before. I had to call them again and tell them Fridays only. I secured this with my debit card. Now they are receiving payments on Fridays but sending me emails that I am behind on Sunday payments! They have nice agents but the supervisor that handles my account is extremely rude and does not listen well at all. If you are not paying your account in 90 days, PLEASE STAY AWAY!

Read full review of Crest Financial Services and 1 comment
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Crest Financial
, US
Mar 29, 2017 5:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We apologize for this customer's frustrations, and if he/she is willing to contact us with correct name we would be happy to look into the situation and make it right. Unfortunately, there isn't much we can do to help in response to an anonymous posting on a complaint board. -- The Crest Financial Support Team

ComplaintsBoard
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3:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Crest Financial Services Financing

July 22, 2011
My complaint is with Crest Financial Inc 835 West 400 North Orem, UT 84057 tel [protected]. I was trying to put the pieces back together after ending an abusive relationship. I had nothing but a roof over my head (literally) I was sleeping on the floor. I was out looking when I saw my furniture and excited when I was told by the store owner that they offered a payment plan. I agreed to finance or what I thought was finance the balance remaining on my purchase. The total purchase price tax and fees included was $2364.72, I put $540.00 down and to my understanding was financing the balance of $1824.72. I was also told that it was a ninety day same as cash. Well after a few unexpected events occurred(got sued by the evil x) I could no longer make my pay off date so to my knowledge my account was to switch over to a lease purchase option and 273.71 would be deducted from my account until balance is paid in full. Well I am 5 payments in $1368.55 + $540.00 down payment = $1908.55 later so I decide to call for pay off balance since my financial circumstances have improved. To my surprise I still owed $1950.95. How can this be that I owe more than the original amount financed….This is ridiculous how can I owe more? The smart mouth finance lady then stated you should have read your contract before you signed and asked questions then(3pgs fine print and terminology a regular consumer uses every day, they might as well have written it in a foreign language because I didn’t understand all that double talk. I did ask the pertinent questions how much money and how long.) Since you didn’t pay in the 90days we financed you over 12months a total of $3284.50 so looks like you still owe 7 more payments of $273.71, that’s another $1915.97! I might add is still higher than the amount financed…….I have been used! I will never trust a finance company again if I can’t pay cash then I don’t need it. I have now paid $1999.80 over my financed amt of $1824.72. That’s sad!

Read full review of Crest Financial Services and 3 comments
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lauritastl
hazelwood, US
Jan 09, 2016 7:15 am EST

I was considering getting a couch wth crest financial and chose to read some reports. I hae decoded to just wait until I have the funds myself because it seems the interest is high ans they want bank account information. I am a personal banker and I know better than to give anyone my account information. Once they get in, it can be difficult to get them out, even if you put a stop on their payments.

That being said, I do credit applications all day long and I can tell you thst you should never sign your name unless you've been given written disclosures and have read them. If you do you are lent money by a company and are NOT given disclosures, it is in violation of the Truth in Lending Act and you have cause for legal complaint-- AND the lender may be subject to punitive damages from the federal government.

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alan fine
Palmdale, US
Jun 27, 2014 6:48 pm EDT

CHECKOUT THE COMPLAINTS ON PISSED AND MAD

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Gracie T
Stockton, US
Aug 02, 2013 5:57 pm EDT

Wow! I totally understand how you feel. I paid over $1100 in payments for a refrigerator that I took out . Total financed price was 1944.27. I called to get the pay out balance. They said I still owe over $2400! I am only 20 days over my 90 day period. They said the best they can do is a balance of $1428 for me to pay it off... by the next 2 weeks! The fine print said I was paying $1555 over the amount financed of $1944 in 1 year! That's like buying 2 refrigerators ! I will never used them again! I agree.. pay it cash or forget it. Lesson learned.

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