GWM South Africa Customer Care Service


GWM South Africa Pty Ltd

42 Saturn Crescent, Linbro Business Park, Extension 27
South Africa - 2146

Customer Support Phone Numbers

+27 108 802 366(Customer Service) 1 0
+27 118 056 621(Customer Service) 1 0

GWM South Africa Complaints & Reviews

GWM South Africa / poor service delivery, undelivered commitments and poor customer services

Mar 19, 2019

I recently bought a GWM Steed 6 From GWM Boksburg. I requested the following Extras to be fitted to the Vehicle: • Smash and grab • Tow bar • Nudge bar • Tonneau Cover • Canopy (Including Smash and grab on the windows) • LED Bar I was advised that I could collect the vehicle on 15 February...

GWM / unethical behaviour

Mar 22, 2017

We purchased a new vehicle from GWM Alberton in March last year. All went well up till now. The vehicle started overheating end of January of which we took the vehicle to GWM Boksburg immediately to have the problem sorted out. The also advised that they will do the 15000 km service as the...

GWM / poor after sales service

Dec 1, 2014

I have had no luck in getting through to the GWM head office. I purchased a brand new GWM C10 on the 4th November 2013 from the GWM Roodepoort dealership in Constantia Kloof. On the 14th November 2013 I noticed water leaking from the light inside the car which I immediately reported to the...

GWM / bad service

Oct 29, 2014

October 2014 Gwm south africa To whom it may concern, On the 22 nd of january 2014 I bought a gwm h5 from gwm Boksburg. The branch asked me if I would please use them for the servicing for the h5 and I agreed. The car was taken on the 10 th of june for it’s 10, 000 km service. I wa...

GWM East London / beware gwm has no service plan

Jul 9, 2014

We bought a GWM ba Workkie in February this year and the salesman waLuke Billet. This is when Clints mom started with her admission at hospital etc. The salesman pressured us everyday to take delivery of the vehicle once we gave him the go ahead, and we went in and signed the deal. It wa...

GWM Steed 5, Double cab 2lt VGT / breaking all the time/ afer sales service

Jan 15, 2014

We bought a new bakkie last year end October, within the first three thousand kilo's the brakes gave problems after a lot of fighting and complaining we replaced the brakes, at five thousand kilos the gearbox start giving problems, you can't get reverse, after a big struggle thi...

GWM STEED 2.8 / no customer service

Jun 4, 2013

Good day, we were looking at a bigger car because I drive a florid cross and I have 2 sons still primary school. Well me and my husband saw a steed 2.8 dubbel cap bakkie that was perfect for us and I phoned the lady at gwm springs to hear if the car is still available and what they would...

GWM Polokwane / repair of vehicle

May 7, 2013

1. As from last year May when the keys of the vehicle burned out and they replaced the ignition and key set the central locking do not work. The vehicle were their for two services after that and still it is not repaired. According to them (Graham) the workshop manager the code i...

GWM Centurion / useless aftersales service

Apr 15, 2013

Formal written complaint against gwm centurion Gwm centurion – select auto group Cnr. of hendrik verwoerd and old johannesburg drive. centurion • pretoria Stan jones Dealer principle [email protected] 012 653 4198 083 263 4704 stephen watts general after...

GWM / after sales

Mar 5, 2013

Front smash on steed 5 on 27/1/2013 — panelbeaters on the 5/2/2013 — awaiting spares till 5/3/2013 A week ago, gwm provided support car, providing I insure that commercial vehicle which my insurance refused to do. — no support vehicle - as they promised on their website. phoned customer...

GWM Steed / do not buy a gwm they are #!!!

Feb 15, 2013

When the GWM steed we have started overheating (sitl under warenty)They just teplaced the termostat. After taking it back repetedly and to diferent dealers they could not find the problem with the enjin. IT was still overheating. After the warrenty expiered they found the problem, The head...

GWM South Africa / can't get my car fixed

Feb 12, 2013

Goeie Dag,   Ek hoop jy kan my raad gee, omrede ek raadop is, my storie begin so   Ek en my man het in 2010 onderskeidelik n nuwe Steed 4x4 bakkie en Florid gekoop by julle Witbank tak in Mpumalanga.   Van 10 000 km diens het ek begin raporteer my ( Thrust bearing ) raas en...

GWM Atlantis Motors / services and breaking down

Apr 10, 2012

U.e. entertainment 1003 kruger ave, lyttlton Centurion – 0157 Email: [email protected] Fax: (012) 644 1126 Tel: (012) 644 1114/5/6 To who it may concern. Gwm steed 2.8 turbo diesel single cab. I’m am writhing in pure frustration. Below is a long list of the problems and...

GWM Steed 5 2.5 tci / bad after sales service

Mar 22, 2012

Baught a GWM Steed5 2.5 tci At Alberton GWM as i took it heard that the gearbox was noisy took it to GWM in Welkom to check it out they said its normal I am a rep so do drive a lot with the first service i complained about the gearbox again they changed the gear oil and said they are going to...

GWM South Africa / poor after sales service

Feb 3, 2011

I bought a GWM Hover 4 x 4 from GWM Centurion in April 2009. Soon after getting the car the central locking system wasn't working. It is now 9 MONTHS later and it is still not working. My car has been in the workshop for more than 15 DAYS over this period. It is currently in the...

GWM / don't buy a car from gwm springs


I recently bought a car from GWM Springs and it broke down within the first month. I phoned GWM to bring the problem to their attention and they basicly told me it's not their problem. Before I purchased the car, they told me they had serviced the car and they showed me the full...