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I recently submitted a claim for a plumbing leak which was clearly covered in their agreement, however, the work was turned down and I had to hire and pay for an independent contractor to do the repair.
Here is a note from their warranty clearly stating the work they would approve up to $500.
NOTE: We will provide access to plumbing systems through unobstructed walls, ceilings or floors, only, and will return the access opening to rough finish condition. We will pay no more than $500 per contract term for access, diagnosis and repair and/or replacement. Our authorized Service Provider will close the access opening and return it to rough finish condition, subject to the $500 limit indicated. We shall not be responsible for payment of the cost to remove and replace any built-in appliances, cabinets, floor coverings or other obstructions impeding access to walls, ceilings, and/or floors.
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I had the same problem, turn in my problem get a date someone will call, then 2 days later they call can not find anyone in my area so I am to get someone and pay then in 30 days they will send my money back up to $352. So I get someone whom I do not know but were in phone book, they give me a quote, then they call me very nasty tells me since I called the plumber I will have to pay them and then wait for them to pay me back. I told them they told me to call as they had no one in this area, Bryan-College station, large area. She said they did not and would not pay. I did not tell them I would pay my monthly charge for coverage when they did the work! Then a day later they call me back using the same words. NO Thanks I will get coverage someplace that has the money to cover there calls instead of trying to ride the customer for another 30 days.