The complaint has been investigated and
resolved to the customer's satisfactionResolved Choice Home Warranty — big scam
resolved to the customer's satisfaction
My company has been doing business with Home Warranty's for over 30 years. We recently signed on with Choice Home Warranty and while the majority of Home Warranty's are honest, I can tell you that Choice is not. Each and every time we call for approval we get the same run around by the same authorizer ( which sounds like some high school kid working out of his bedroom ) and each time he stumbles across various reasons not to cover the claim. This not only makes the customer mad but makes the contractor on the job look like a crook too. My last attempt to have a claim approved was answered by the same BS. I responded to the authorizer ( while in front of the customer, which I shouldn't have ) like a father scolding his 15 year old child. And guess what, I got the approval. We have since refused to work with Choice anymore. I highly recommend a Home Warranty. But not Choice. There are 3 Home Warranty's that I would recommend in this order ... The Warranty Group ( TWG ), 2-10 Home Buyers Warranty, and HMS. We've worked with many Home Warranty's and have found these 3 to be the most honest and to have a good contractor relationship. So, Stay away from Choice Home Rip-off. I truly expect to see them on Dateline or 20-20 or some news show soon.