My company has been doing business with Home Warranty's for over 30 years. We recently signed on with Choice Home Warranty and while the majority of Home Warranty's are honest, I can tell you that Choice is not. Each and every time we call for approval we get the same run around by the same authorizer ( which sounds like some high school kid working out of his bedroom ) and each time he stumbles across various reasons not to cover the claim. This not only makes the customer mad but makes the contractor on the job look like a crook too. My last attempt to have a claim approved was answered by the same BS. I responded to the authorizer ( while in front of the customer, which I shouldn't have ) like a father scolding his 15 year old child. And guess what, I got the approval. We have since refused to work with Choice anymore. I highly recommend a Home Warranty. But not Choice. There are 3 Home Warranty's that I would recommend in this order ... The Warranty Group ( TWG ), 2-10 Home Buyers Warranty, and HMS. We've worked with many Home Warranty's and have found these 3 to be the most honest and to have a good contractor relationship. So, Stay away from Choice Home Rip-off. I truly expect to see them on Dateline or 20-20 or some news show soon.
The complaint has been investigated and resolved to the customer’s satisfaction.