Chipotle Mexican Grill
reviews and complaints

so i cannot eat gluten so i made sure everything i ordered didn't have gluten in it. sure enough a few hours later i was violently throwing up and i had ti go to the er. the next few days i found out i got food poisoning along with my boyfriend. thanks for making us feel like crap this weekend.

I'm not the type to take time out of my day to do this but, I have been trying to get a meal at your restaurant for a week now. And have not been able to enjoy your company's food. Every day they are out of money for change at 5:00. Now I understand completely that things happen as long as the problem gets fixed. Clearly you have a manager running this restaurant who has no clue how to financially adjust to the customer. But the real reason I'm so frustrated for my multiple visits is not only the fact that I cannot order but the fact I drive 45 mins just to eat here. Suggestion, maybe start putting your problems at each store on the internet. Let us know we can't buy your food without exact change. I hope you can see why I'm so upset with these visits. If it was just the one time. Fine. No big deal. Like I said things happen. But to have the same problem for a week?! That'll piss a person off for driving damn near an hour to eat. Thank you for your time.

They don't answer their damn phone. I deserve more than a [censored]ing refund. I am not waiting 5 days for only a refund when your store can't pick up a [censored]ing phone and press the green button. Total bill [censored]. I want a manager to call me and talk to me about this. [protected]. I accidentally placed an order there and right away I tried calling. I've called 30 times. Why can't they answer the [censored]ing phone

Placed 2 orders online of the chicken quesadillas. When picked up order, the sides for one order were not included (brown rice, black beans and corn). When my husband went back in to complain, the 3 sides were given however the corn was frozen. He went back in to complain and substituted for the sour cream. Also, they did not have trays for the meal. When my husband returned the first time he asked for trays. They were out of trays and provided bowls. When he returned and received the sour cream, they were out of lids and put plastic wrap on it. The inventory is definitely not on point. Poor management.
Order Confirmation #48K-8AD
Michigan City
5218 Franklin Street
Michigan City, IN

I love the food at Chipotle but for the last visit and 3 orders delivered, I don't feel the same. It seems that the chicken is too salty. I noticed it when I ordered my bowl with extra chicken. I spoke with the manager and he had them make it over. The second one wasn't as salty. But since then I tried 3 times on an order delivered and all 3 times the chicken was too salty. I tried to heat the chicken in water and it was still too salty. I don't know if the recipe was changed or what. I've been going to Chipotle since 2013 because the food was so delicious. I suffer with High Blood Pressure and I can't chance eating the salty chicken making my blood pressure rise out of control. Please let me know the status of my complaint and when it can be resolved. I go to the Chipotle on Highway LBJ in Dallas Texas.

A business trip brought us to Tampa, FL last week. Ordering our evening meal online for delivery to our hotel room best suited our needs, and we used Doordash for the first time. Their accessibility and response to our concern over the unexplained delay, their willingness to reconfirm our order for a second delivery time, and their delivery notifications, were professional and appreciated.

Our experience with Chipotle Restaurant, however, was regrettable, even disastrous. The restaurant's rush hour justified a slight delay, but it grew unreasonably long. (The restaurant was directly across the street from the hotel, both on Citrus Park Lane.) And when we finally opened the bag, we found that the chicken had been omitted from the Burrito Bowl (yes, NO CHICKEN in a Chicken Burrito Bowl!), and there were no chips to eat with the queso we had ordered. In addition, there were no napkins, or forks, knives, or spoons provided. At a cost of $25.23.

Our disappointment could not have been greater! This negative response will linger well beyond our experience that evening. We will certainly be sharing it with friends and family when the subject arises.

I live in GREENSBURG Pa. and we usually get burritos ones a week at the Chipotles on route 30 in GBG. The last three trips have not been good. The first week everything seemed old including the shell in was hard. The second and third weeks the shells were hard again and both times the lettuce was all stems. We're both in our 60s and it's something we both like to do.

I was at the Chipotle in North Brunswick recently and when I came home with my takeout, I was shocked to see a piece of meat in my Veggie bowl (Please find attached a picture).

I am strict vegetarian and feel cheated by this experience as I had to dump my food.

I don't feel like stepping foot ever again into a Chipotle location, as I have lost TRUST in their product / service.

I hope someone will be able to help me and contact me.

Regards,
Rajiv

Rice was not cooked! Crunchy! They ran out of chicken. Also my order was placed via mobile app and had to wait an hour in the store in line from them to prepare it when it was my turn in line. Very disappointed with the service and it was not ready for pick up when I got there and then I had to wait in line and they fixed my order when it was my turn in line. Too much!

I when in this morning and server was very pleasant BUT no one was there
to take my money and I had to go back to work. The person who seemed
responsible was doing other things knowing customers were waiting and
carrying her coffee engaged in conversation with other employees. REALLY!
I finally asked the server if someone could take my money he looked back
to the kitchen apologized and said someone would be right here, Im sure they
heard me, still she continued speaking with other people in the kitchen with a smile and agfter about 10 minueted sent a helper to take our money.

Your company may be big but its the customer who helped you get there.
More incidents like this and soon people will go somewhere else like the
in and out in out right in front of you.
FYI> on my reciept > Host> Iviamyeli/ I was told it was Frida
Order # 104
Date4/10/21
Time: 11:16
Cashier> Kai (even he was embassed!)
10826 Alondra Blvd., Cerritos 90703

Thank you for reading this and hopefully you will respond with acknowlegement you read this.
Don't was her fired Just reminded about her responsibility

Mary Valenzuela 617 @ gmail.com