CheapOair
reviews and complaints

On Wednesday, January 12, I bought two plane tickets for August 16 and 22/ 2022 at the Cheapoair. I made a mistake when I put the name and last name. I called Cheapoair customer service to request a correction on the name of the fly tickets, ther asked me for a copy of my paspor that I provided. after three days the Executive of Customer Service Plus Waivers sent me an email: (Below you will see the email)

Dear Edith, Greetings from Cheapoair! We have received your request for a name correction on your reservation. Thank you for providing us the copy of passport. In order to proceed with the request to the airline, a $25.00 processing fee per ticket will apply, this fee does not include any additional cost that may be assessed by the airline. You can find more information about our service fees here. Please advise if you would like us to charge the same card used to make the booking. If you would like to use a different card, for security reasons, please do not send any card details by email. Please give me a call or provide the best time and phone number to reach you. If for any reason the airline denies our request, we will refund the service fee back to your account. You will be notified in advance of any additional costs the correction may incur. Best Regards, Cheapoair

Allie

Executive
Customer Service Plus Waivers
Fax • [protected]
Phone • [protected] ~82241

I replied:
Hi Allí, please feel free to make the charge. I just want this mistake to get fixed as soon as possible.

Thanks.

Then, Allie the Executive Customer Service Plus Waivers sent me an email back:

Dear Edith,

Greetings from Cheapoair!

Thank you for the authorization.

We have charged the same card for $25.00.

I wanted to take a moment out to let you know that, I have submitted the request to airline.

You may contact us directly to check the status of your booking anytime.

Best Regards,
Cheapoair

Allie

Executive
Customer Service Plus Waivers
Fax • [protected]
Phone • [protected] ~82241
Working Hours (EST) • 8 AM to 8 PM (Monday - Friday)

After these emails Allie did not contact me anymore, so I called Cheapoair Customer Service, but they did not give an answer about my request and when I tried to call Allie's phone number a machine said that there was a high number of calls and that they could not take mine.

I decided to contact Aeromexico directly to solve the problem myself. The airline kindly solved the problem in a matter of minutes for free.

On 18th December, I had return flight from Kochi (India) to Montreal(Canada) but on reaching Delhi for transit, British Airways said I couldn't board the flight as I had an Indian passport and I was forced to outside airport at midnight. On following up with British Airways, they said they won't entertain customers who have booked with third party agents. Cheap-o-air after a lot of calls and many hours wasted, said they would credit it for British Airways but only for me. Now this happened due to no mistake of mine and there is no way to practically use this credit in next 1.5 years for my travel. On requesting if I could use this credit to book a ticket for someone else from my account it was not possible. What is the point of such a credit which is supposed to be my money and can't be used. I had to book an expensive ticket as result of this to return to Canada on time and would appreciate if Cheapo valued the time and money I invested.

I paid nearly $1000 for a round trip flight from the US to Barcelona and the Mediterranean. When COVID initially hit, they canceled my flights as all airlines did, but when I asked for my money back they said they can't and won't accommodate, but they'll "allow' me to reschedule at a later date when called back to reschedule, they kept me on hold for HOURS, dropped my call, I called back again and waited for hours again when I finally connected to a rep, they were super unprofessional and rude, I explained that I wanted to reschedule they said the ticket has no longer has value and just like that the STOLE my money. This is unacceptable, I'll certainly make complaints to the BBB and Department Of Transportation and will not stop until they make it right. I can't imagine how many more people they did it to, total consumer abuse, appalling and shameful.

I call the customer support and the agent name is Kadin. First time I call and I ask him regards for the restriction on my upcoming flight if he could help me out to check weather I can enter or not us a tourist. He told me that I need to call the airline. And they are the one who can help me out. Second time I call again same Agent who answer the phone. Kadin is his name. Same thing he told me. And I ask him if he could transfer me to his supervisor. And he told me I will wait for an hour, I told him I could wait.! After that he just hang up! Is that your customer service for cheapoair? Its not highly recommended! Specially that agent Kadin!

Hello,
I traveled to US from Canada and bought my ticket from cheapoair. Then cheapoair cancelled my booking and they sent me a rescheduled flight. I went to the airport based on the timing and flight information was given to me through cheapoair and the airline that I was supposed to travel with, told me that my name is not on the list of passengers. after about one hour and a half investigating the problem, the airline found out that my name is on another flight departing 12 hours later. And it all happened without even me being informed from Cheapoair. They wasted my time and ruined all my plans. They don't respond to phone calls either, I should wait more than two hours on the line and at the end they connect you somewhere else which takes another two hours and then the phone gets hung up. Please follow up this and help me to get money back.
My booking number from cheapoair is [protected] and my name is Sareh Soleimani Gialkjani and my phone number is [protected]

I bought a ticket online from cheapoair.com from Seattle Washington to Albany New York for Friday, January 7 at 1 PM. We had a snow storm two days before and the mountain pass which is the road leading out to the airport from down the mountain that I live on was closed due to inclement weather. That was out of my control and on my hands, and being that I couldn't make it when I called they told me that basically there was nothing I can do and I was to just eat it and take the loss. All I want to do is move my departure date ahead or day or two. I have no idea why they wouldn't do this for me but I am very upset I spent over $250 on the ticket and I would definitely like to get somewhere with this so please get back to me as soon as possible concerning this matter thank you very much.

Michael Stanzione
[protected]
S hgwy 21
Keller wa. 99140
[protected]@gmail.com

I tried to contact Cheapoair customer service office on 01/05/06 to asked them why is my flight still active when I cancelled it on 12/30/21. I called because I was going thru my E-mail and saw that it was saying 1 more day before my trip. I called immediately on 1/5/21 and after an hour on hold someone from there end will say number is invalid they did it twice after two seperate hours on hold. My name is Francine Blount and Alicia Busby. Booking # [protected], [protected] leaving on America Airlines flight 4761 from atl hartford to New York on 1/6/2022 at 6:00 A.M. to LaGuardia on American Airlines flight 4640 to Atlanta returning on 6/10/22 at 1:10 departure arriving 4:17 pm. The customer service person I spoke with stated it will take two weeks before we received our refund.

According to USA law, I am due a refund for Canceled Flight due to COVID.

I tried to call and rebook a flight with CheapOair without success. I am waiting for my refund. Thank you, Michael Anderson
michaelanderson.[protected]@gmail.com

https://www.transportation.gov/individuals/aviation-consumer-protection/refunds

In the following situations, passengers are entitled to a refund of the ticket price and/or associated fees.Cancelled Flight - A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to travel.

Iberia
Flight 6170
Aircraft: 359
AIRBUS A359 313-359 STD SEATS

Nonstop | Coach
Baggage Fees | Visa & Passport Info
Tue, Apr 07, 2020
Los Angeles, California
LAX - 05:40 pm
Madrid Barajas, Spain
MAD - 01:45 pm
Wed, Apr 08, 2020

Airline Confirmation:
JCL52

Seats Selected:
22H - Confirmed
22E - Confirmed
Click here to chat
for help & support

Return Flight
Make Changes
IB Iberia
Flight 6171
Aircraft: 359
AIRBUS A359 313-359 STD SEATS

Nonstop | Coach
Baggage Fees | Visa & Passport Info
Tue, May 05, 2020
Madrid Barajas, Spain
MAD - 12:25 pm
Los Angeles, California
LAX - 03:50 pm
Tue, May 05, 2020
Travel Time:
19h 37m

Airline Confirmation:
JCL52

Seats Selected:
22H - Confirmed
22E - Confirmed
Click here to chat
for help & support

Booking Number: [protected]
Ticket Number: [protected]|| [protected]|| [protected]|| [protected]|| [protected]|| [protected]
Airline Name: Iberia Airline

I had a flight booked March 2020. Then the start of the pandemic began and I no longer could make the trip because of the developing health crisis. I called Cheap O Air to see about refunding my flight due to the pandemic. Almost 2 years later they STILL refuse to provide good customer service and refund my trip. I've called multiple times, sat on hold for hours and chat agents not respond to me at all after waiting on hold for hours all to still not have my issue resolved. this is beyond unacceptable and I can't believe they are a business. Stealing our money in this health crisis. it's disgusting and frustrating.

My husband and I booked a trip to Dubai on October 29, 2021 departing from Montreal on February 03, 2022 and returning on February 10, 2022. This was before the new variant of Covid - 19 was discovered.
Confirmation # [protected]. Ten days ago I contacted the travel agency to request cancelation and refund (or a credit towards any future travel) due to the present situation with the Covid -19 and it's variant Omicron here in Canada and since we are both in our mid fifties. To be honest, I chose to book my trip with CheapOAir because they are a Canadian Travel Agency and I was thinking In case the pandemic situation worsens I won't have problems requesting trip cancelation and refund, because they will be aware of the situation in Canada and the Canadian Government guidelines. I contacted their Customer Service and for my surprise I was told they don't have a cancelation policy and I should contact the airline directly myself and request that somebody puts a note in my file with CheapOAir that the Airline has no problem issuing a refund. The person I spoke to from the Airline (Royal Jordanian) said they have no problems refunding me for the flight, but he can't put any note into my file, because he simply can't access it, as the flight is booked with a Travel Agency. So I call back the customer service line of CheapOAir and explain the situation one more time. The person on the phone couldn't care less, he said there will be no refund if I cancel and that I shouldn't expect him to pull the money out of his own pocket. I was, and still am, speechless at the way this agency treat their customers. And yes, I also contacted the hotel I am supposed to be staying at in Dubai and I was reassured I can cancel my stay up to a week before the reservation date and will be given a full refund. So at this moment I have a confirmation from both the airline (Royal Jordanian) and the hotel that they can cancel the flight/stay but since they can't put a note into my file with CheapOAir the agency refuses to take any further steps.
I'm as disappointed and upset as anybody can be in a situation like this,
but still trying to find a little sparkle of hope, after all it's a Canadian Travel Agency and we all know (especially we here in Quebec) what the pandemic situation is at this moment

Hi, my parents flights got cancelled in may 2020 due to covid19, its been almost 1.5 years we did not receive any refuds from cheapoair. I have called them many times all they say is it will take time, how long like decades? Are they ok if i pay then after 2 years of taking the flight? I need the money back, money isnt growing on trees.

My friend booked a ticket through cheapo the airline ddnt issue the ticket but cheapo air is not gvng the money back without tpurchasing the ticket. How is it fair to keep money without even offering the ticket and she had to get another ticket and fly. Its a busy life no one really has time for all this to be on phone for hours and in return you dont get your money and times worth. Something needs to be done regarding this issue, i have heard a lot about cheapo not gvng money back so someone needs to look into this issue.

I got an email stating the changes of my itinerary for my return flight. The representative that I spoke to was pushing for a refund the options they provided was to change my date flight which I can't because January 15 I'm attending a wedding I booked for the flight paying extra to get the flight dates and airports I wanted to go due to the COVID restrictions January 16 is out departure from Cebu to Edmonton. The reason that I can't change on the January 17 is I have to report to work as I'm on my leave due to my major depression and anxiety and it is vital to report as I am allowed to be out of the country 30days only if not I will lose my job. I am currently the one who is working in our family so I can't afford to lose my job, I don't get any solution from your representative and was not given the option that suitable of our needs as they keep pushing to either missed the wedding or lose my job like literally stupid options. I would like to put action to this as it is unacceptable that we the consumer will have headache because of your lack of willingness to help. Thank you

Unfortunately Booked my tickets to India through Cheapoair, this was in Aug 2021 for a travel in Dec 2021, My onward and return flights were cancelled and rescheduled multiple times and every time Cheapoair used to claim that due to Covid the airline has cancelled or rescheduled my ticket. Now finally they have cancelled my return and are not providing an alternate ticket. After multiple follow ups the best they are able to provide is 1600 CAD for a 9000 CAD return flight.
My recommendation : Do not use Cheapoair. They will cancel your return ticket and put you in a position were you have to pay 10 times more and will ensure they do this with only a week left.
Their reason as always would be that they do not know why but the flight is cancelled and the airline has cancelled the ticket. When I check other 3rd party sites the same flight is still operational and offering tickets at a higher price.

I know that they are trying to sell my tickets at a higher price to other passengers. I am planning to book the same flight and take this up legally.

I was charged double when I bought 2 tickets from CheapOair, and I was charged overdraft by my bank.
I just don't understand why would they charge me double, and yet I have to wait 48 hours and up to two weeks, that's just ridiculous.
It only took them second to double charge me, and to pay my money that was actually stolen from my account i would to wait.

Good Day,

Due to the spike of the Omicron new COVID variant in my country being South Africa and due to several imposed travel restrictions, I must cancel the booked and paid for ticket as attached Due to Force Majeure circumstances and not due to any of my own doings.

I was scheduled to travel home from Oman Muscat to JHB South Africa on the 20th of December then Return after Christmas and new year with my family on the 3rd of January.

Due to the above mentioned I cannot do so.

What is the procedure, can I be credited the cost of my tickets and be issued the same destination tickets at a later date when the travel restrictions are lifted ?

Or can I be refunded the cost of my tickets ?

I appreciate any assistance and look forward to your reply.

Its been 5 months (since July 2021) I am waiting for my refund to be credited. In July and Aug 2021, the cheapoair agent said in 3 billing cycles, I will receive the refund to my creditcard. The refund is more than 1500 USD. Today (Dec 2021), I chatted with another cheapoair agent and he says I did a noshow on a flight I never booked and so the airline cancelled the refund ! And after 30 mins of arguing with him, he says "Please ignore the above information. I need to transfer you to another department who can help". Useless customer service agents. False information. Wrong misleading information. This company should be taken to courts for not issuing refunds to the customers. Useless company.

Couldn't get on my flight because of my vaccine, i called cheapOair at the airport to get me another route, this is two hours before the flight took off, I was on the phone for 5 hours and no assistance at all give me a royal run around, I called today and spent the entire day on the phone with their agents just cutting me off, no help at all, very rude and unprofessional, I wish I read the reviews before using them, I spent a lot of money on that flight and I will not stop until I get my money back or a different flight, I will go to all lengths not to loose my money booking # [protected]

Our flight ticket for March 23, 2020 (Booking # [protected])was cancelled due to the pandemic. While looking up my booking, Cheapoair website says Refund in progress but is not yet refunded. Every time I call Cheapoair, I get a different response and they send me to call the air line to the airport. I have been doing this since Feb 2021. I have been put on hold for more than an hour while the representative says he's checking my refund status and didn't get back, no response on the other end. They have also said they are checking with Airline and put me on hold and never got any response on what they did. The chat line drops the moment you get to the top of the queue. The phone wait lines are extremely long and if you get to someone, everyone has to research on what happened and give different reason to put me on hold and don't get back with an update. I have wasted countless hour to understand what exactly the issue with refund and when in fact they have the record of the flight cancellation and the fact that passengers didn't get out of the country on that booking. I have been using cheapoair for more than decade and hoped they would provide better service.

Iam Dayr Canadian citizen booked The Emartes airline connecting another emartes airline from yyz Toronto Canada to HGA East Africa. My booking no [protected]. Went my destination safely on 3rd to 5th October 2021. My return Ticket suppose to be On 5th December 2021. And then the connection flight (fly Dubai) suspended its routes and banned for month I was calling customer service to change my the route because there another emartes flight called Al Arabia and other 3 flights working regularly in that country through Dubai. Now I am stuck has no flight return . Every day calling customer service nothing will change. Just a lie. I will lost my job. I will miss my appointment doctor, every thing all other travels deal with other agencies except cheapoair solved immediately the problem get a month ago their flight change for no cost immediately. The customer service call no is useless and wasting your time sometimes waiting 3 hrs.
What I need now is at least I need another route or connection flight. Although Iam broke but I can service for another 14 days. Or 20 days. They promised me to get another suitable route . But still waiting for return ticket. I will remind the cheapoair company put yourself in a father stuck in remote country in Africa. Losing his job.

I want to cancel my trip made with cheapoair to fly spirit from BWI to Las vegas, and I want a refund.

Ive couldnt get thru on the first number and was given another number to call which i did. after holding for an hour, I was cut off and a recording said the number cannot be completed as dialed. I had to listen to the same obnoxious and untrue recording over and over. . I never want to deal with this company again. I'm cancelling the credit card I took out when i booked the flight and disputing the charges because this company is terrible. There's no way to chat as stated in the recording, and the website is not world renowned at all. There's no email either.

It was bad enough to pay almost $500 for RT flights with very long layovers on both ways from BWI to Las vegas and returning, but now I find out that I will be responsible for paying additional fees of about $100 for bags either a carryon or checked and if I want both carryon and checked, that cost doubles. This company is unprofessional and sketchy and I have no idea how they can operate as they are.