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Customer Service

+1 800 566 2345 (USA - English)
+1 888 525 7569 (USA - Spanish)
+1 888 766 3163 (Canada - English)
+1 888 525 7573 (Canada - French)
+44 20 3514 8100 (United Kingdom)
+61 2 8074 9565 (Australia)
+852 6963 0549 (Hong Kong)
+852 6963 0550 (Hong Kong)
+353 1526 9772 (Ireland)
+353 1526 9773 (Ireland)
+64 9280 5224 (New Zealand)
+64 9280 5225 (New Zealand)
+65 80 0101 3119 (Singapore)
+65 80 0101 3120 (Singapore)
+27 110 623 034 (South Africa)
+27 110 623 035 (South Africa)
+971 8000 3570 3491 (United Arab Emirates)
+971 8000 3570 3492 (United Arab Emirates)
c/o Fareportal Inc., 135 West 50th Street, Suite 500
New York, New York
United States - 10020

Complaints & Reviews

hidden charge of taxes = $300!

Cheapoair hotel sales when checking out states "All taxes and fees are included" so I thought ok great. It wasn't until I was at the hotel that I was getting charged $300 MORE than my reservation for taxes that Cheapoair had misquoted me on. Although they had said that they were INCLUDED. Ultimately cheapoair took no blame saying it does say all taxes are included BUT there is also some tiny hidden writing in the "terms and conditions" link that states that there are taxes and other fees that can not be predicted. Although two truths were listed, the one that was hidden away in tiny script was the actual rule and they weren't responsible for the EXTRA $300 I was charged!!! I say ### and so scheisty!

[Resolved] the worst customer service ever

In November 2008 I made a reservation for a hotel close to SFO airport. Immediately after that I called the customer service to change the date of the reservation. This time a lady answered the call very quickly and promised that there was no increase in fees if the date was changed. What she did was canceling the original reservation and making a new one. She also promised that the $411 for the original reservation would be fully refunded soon.

After a while, in December 2008, I found that only $359 was credited back to my card. I called again, and the customer service kept me waiting for 40 minutes. Finally a guy answered the call and promised that the remaining $52 would be fully refunded. They just needed more time.

3 months passed. My credit card was going to expire and I still saw nothing from cheapoair. I called again and again. They had various excuses to reject me. Sometimes they said there was no one in charge of refunding, sometimes they promised to call me back later but I got nothing, or they just kept me listening to the commercials for an hour but no one answered. It is the worst customer service I ever met.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Apr 20, 2009

    If you are still waiting on a refund, please email me directly with your booking confirmation. I will be glad to research what has transpired with your concern. I do apologize for the delay in reaching a satisfactory resolution, as soon as I receive the requested information from you, I will act immediately.

    Regards,
    [email protected]
    CheapOair.com
    Customer Support
    866-636-9088

  • CheapOair's response · Apr 28, 2009

    The above customer has been provided a refund of $52.00. CheapOair.com does realize that plans do change, and she did rebook with us, therefore, the additional cancel fee was credited back.

    [email protected]
    Customer Support
    CheapOair.com
    866-636-9088

[Resolved] not notified of canceled return flight

We booked our flight in August 2008 and in November 2008 they called because they found out our return flight had been canceled for Sunday so it was changed so we'd be coming back a day early.
We just called the airline to find out our return flight info since we didn't have a flight number only to find out it had been canceled in December 2008.
We never received a call from Cheapoair and they refused to take responsibility for not informing us. Their terms and conditions on their website are a joke since it basically says they take no responsibility for anything that happens.
We ended up paying more for a flight and they still might not refund us the correct amount from the first airline that canceled the flight.
Do NOT do business with this company and tell your friends. We wish we had looked for feedback before we booked with them. You'll never see negative feedback on their website because they won't own up to their mistakes.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Apr 21, 2009

    Dear Customer, the airlines undergo schedule changes on a daily basis, at times leaving the travelers without desired flights or original reservations. The airlines are solely responsible to find suitable flights for the passengers, and to advise us of any changes that occur. We notify our customers of any changes that we receive, it appears we received notification regarding the outbound changes, but not the return. Why would we not advise you of all changes.

    The additional cost was your choice, the airlines will allow full refunds if the changes they have made are not acceptable by the traveler, however, the purchasing of new tickets is at the customers expense, and will be charged the applicable airfare. I do apologize for the airline canceling your flights and causing the inconvenience. If you have not received your refund, please contact me directly, and provide the booking confirmation, and I will be glad to research this for you.

    [email protected]
    866-636-9088
    Customer Support
    CheapOair.com

what a scam!!!

To CheapoAir.com:

I recently booked a flight online through cheapoair for $776. On the booking page it states: "Your credit card may be billed in 2 charges totaling the above amount...Your total will not exceed the above amount."

Credit card statement came showing 2 charges totaling $785. Customer Service rep says there was a price increase at time of ticketing and refused to refund the excess amount charged. I agreed to pay $776 not $785 for my tickets. I know it's $9 difference but I have NEVER encountered this hidden fee scam at any other online travel sites. Sneaky.

You mean if you "claimed" at time of your ticketing, the price went up $200 and I will be stuck with that amount and there's nothing I can do? Don't think so. If what I agreed to pay is NOT the amount you will charge my credit card, THEN SAY IT!!! Warn people! I can certainly go elsewhere where they will charge me the exact amount I know and agree to pay! Don't put on your webiste "Your credit card may be billed in 2 charges totaling the above amount." because it's not true; don't put "Your total will not exceed the above amount" because you KNOW it will exceed the quoted amount for any reason you give, price increase or whatever!

I will never use cheapoair again nor recommend it to anybody. Fortunately $9 is a small price to pay to learn my lession from this company.

As many users here have complained---FRAUD FRAUD FRAUD!!!

  • In
    Insanely Cheap Flights Apr 06, 2009

    Dear Jacq, please contact me regarding the additional $9.00 charge, you should only be responsible for the amount you agreed upon. If we failed to contact you, and advise the fare increase we should not be charging you..

    Provide me with the booking confirmation so I can further research what has happened. My email is:
    [email protected]

    866-636-9088
    CheapOair.com
    Customer Support

    0 Votes
  • Ja
    Jan1982 Jun 26, 2009

    WOW..I was going to buy roundtrip airline tickets through this site but decided to research it first, now i'm scared! I don't wanna get scammed! I'm seeing bad reviews on cheapoair all over the place! Thanks for sharing!

    0 Votes
  • Ja
    Jan1982 Jun 26, 2009

    UPDATE: I'm trying to call cheapoair now to confirm that they will not screw me and i've been on hold for almost a leap year. So glad I don't have anything to dispute, maybe that's what they're afraid of so they're not answering?? How busy can they be at 9pm?

    0 Votes
  • Ja
    Jan1982 Jun 26, 2009

    Holy cow, i'm STILL on hold..i've read 4 other websites full of complaints since my last posting..are they open? What if I had bought a ticket and needed assistance or there was a problem with it? THIS SCARES ME! it's 9:30 on the dot now..i'll let you kn0w at midnight if i'm still on hold or not!

    0 Votes
  • Ry
    ryneworleans Jun 26, 2009

    I don't like how the prices appear so low at first, and then you see the price of the ticket plus fees, and it more than doubles the price. Tricky company all around. Thanks for the warning, will never use it directly--only buy the ticket from the airline's site. I did that once with an Aer Lingus flight I initially saw on CheapOAir.

    0 Votes

[Resolved] reservation switches

I went to this website cheapoair.com to book some tickets to Germany for me and my 2 kids.I took their site because they had the cheapest price and I needed a good price since we do not have that much money.

So I tried to book and I made a mistake when I entered my credit card information, so I had to retype it and the page refreshed and without me knowing the dates changed as well(instead from 1.June to 4.Aug it went from 1.June till 4.June)I really don't know how that happened(YES, CHEAPOAIR DOES SWITCHES DATES ON YOU!!!), but anyhow I had made the booking and I was so happy about it because I thought everything was ok.
But not even 5 minutes later I noticed the dates and I totally panicked.I tried to call the company, they were very rude and not negotiable AT ALL.So no help from them, even I explained them what had happened and the the dates had changed when the page refreshed.So I was almost crying cause they had already taken out the full amount of the tickets out of our account(better say on hold).I called my bank to stop payment, but they couldn't do anything because that department was already closed.SO, I had to call cheapoair back and try to talk with them again.
There was this girl working there she tried to tell me that the tickets could be changed but I had to pay extra money for it, even though it had the same price, cause like I said, I had the flight already for those dates .I was totally frustrated and crying and didn't know what to do, so I agreed to pay the extra money to fix the dates.So they said they will charge me credit card AGAIN for the same amount plus the extra money and refund the old amount.(Which is a really strange method).But I agreed, if they would not charge me a cancellation fee for the old reservation.And the girl told me not of course not, cause I'm booking a new flight with a higher price.I thought everything was ok, but she did not send me a confirmation for the new flight right away so I had to contact and she promised me to send them the next day.
SO the next day she calls me and tell me that she can not book the new flight cause it gives her always an "error" when she books it and so therefore I can keep looking on another website for another flight.And I asked her how can I do this if you have ALL of our money on hold to be released to their company?She tried to calm me down that the amount will be refunded in as little as 72 hours.(Yeah right!!!)But she said they will charge me for that even it was their fault, so she lied to me and this is how this site make money as well, by ripping people off and giving them the runaround, VERY TERRIBLE COMPANY!!!)So the end of the story the next day I receive an email that the flights have been canceled and I will get a refund IN 4 WEEKS!!!Can you believe that???They wanted to take thousands of dollars and keep it for up to 4 weeks(not to mention ALL the money that we had at that time)!!!I had to do something, so I called my bank and I explained the situation and I had luck, they could stop most of it but the still owe me $72, and it has almost been 4 weeks since the cancellation.I want my money back and then some.For the worst customer service and lies and rip off that they do to people.I hope they will run out of business, cause this is not they way to make money, horrible, horrible company!!!
DO NOT USE THEM!!!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Apr 21, 2009

    Dear neveragain, the refund does not take 4 weeks if a ticket has not been issued. The hold on your credit care is merely a pre-authorization. When a sale is not reported to the airlines, the hold will fall off, it usually takes upto 72 hours to release the funds.

    I am sorry for the bad experience you had while using our website, mistakes do happen and I do apologize that the modifications you made on the website caused the calendar to default. Once flights are chosen and the website is processing, there is a warning not to escape or go back.

    If you would provide me with your booking confirmation I will research the 72.00 fee you are speaking of. I do apologize for the inconvenience.

    [email protected]

  • Ne
    NEEVERAGAIN Oct 03, 2009

    Just to tell everybody know I haven't got my refund yet(today is 2.nd October 2009)I filed a complaint with bbb and cheapoair lied to them and then even ignored the bbb...SO now I am going to file a complaint with the general attorney New York, I WANT MYYYYYYYY MONEYYYYY BACK and I'm READYYYYYY to fight!!!

    GOD BLESS AMERICA!!!(neveragain!!)

    0 Votes

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[Resolved] fraudulent

Here is my CheapOAir story: I booked a flight in November '08 to fly from San Diego to Aguadilla, Puerto Rico. Cheapoair had the best deal. A few days later they called saying that I needed to verify my credit card information. I called, could barely understand the person I was speaking to, and they ended up increasing the price by $200. This price put them on par with the prices on Orbitz and Expedia so I just went with it. The flight was Delta Airlines to Atlanta then Orlando, JetBlue from Orlando to Aguadilla. The customer service agent muttered that "these 2 airlines should not be booked together, " but that "it will be fine." I had a 40 minute layover between landing in Orlando and taking off to Puerto Rico. So they charged me a little more, no worries, right?

2/11/08 12:00 pm - Checked in at the San Diego airport with Delta who stated that our bags would not continue to Puerto Rico once they got to Orlando, due to the fact that Delta and JetBlue do not have an agreement and that CheapoAir should not have booked this flight. Leaving 40 minutes to get off the plane, get to baggage claim, go back to the counter, check-in with JetBlue, go through security and catch my flight seemed impossible. With no time to get CheapoAir on the phone, I got on my plane with a prayer.

2/11/08 8:30 pm - Arrived at Atlanta, waited on hold for CheapoAir for 32 minutes without talking to anybody. Had to board the plane to Orlando.

2/11/08 11:00 pm - Arrived in Orlando, ran to baggage claim, waited 35 minutes for bags. By the time the bags were in my hand, the plane to Puerto Rico had already left the gate. Waited on hold for one hour, 30 minutes with CheapoAir and never spoke to a single human being. Bit the bullet and called JetBlue, changed my flight to the only one I could get, a 3pm flight the next day to San Juan, 1.5 hours from Aguadilla. Charged an extra $214, plus $80 at the Quality Inn in Orlando. Waited on hold again for an hour at the hotel before I finally hung up again and went to sleep.

2/12/08 3:00 pm - After waiting on hold again for an hour, we boarded the plane to San Juan. Upon arrival at San Juan at 7pm, the cheapest cab to Aguadilla was $125, so we got a rental car for $79 / day. Drove to Aguadilla, too tired to wait on hold, just went to sleep.

2/13/08 - Waited on hold without talking to a person 3 different times for at least an hour each time.

2/14/08 - Waited on hold without talking to a person 4 different times for at least 45 minutes, once for 2 hours and 15 minutes.

2/15/08 - Waited on hold without talking to a person 3 times for an hour each.

2/16/08 - FINALLY get ahold of a person. They stated that they could not compensate me for my missed flight expenses because the flight was 5 minutes late, thus they were not at fault. Right, it was the extra 5 minutes that made us that late. Whatever. My flight home had the same Delta to JetBlue issue on the way back with only 1 hour between flights, so I said if they could just fix the flight home at no further charge to me I would be satisfied. After waiting on hold for a response for 20 minutes, they came back to simply state that it is a "valid connection, " that I'll have "plenty of time, " and this was verified "by the airlines and by the airport." My flight was to land at 6:10 am in Orlando, then I have an hour to get to baggage claim, get bags, check in again with Delta, go through security and catch the flight. I stated that she must have never seen the Orlando airport at 6 am and that an hour was not enough time. I told her to CHANGE THE FLIGHT. She put me on hold for 20 more minutes only to come back and say that she could get us a noon flight out of Orlando at a penalty cost of $200 a person (there are 2 of us) which I told her was unacceptable. After speaking to her supervisor, the best they could do was "promise" that I would catch my flight.

2/17/08 6:10 am - Arrive in Orlando, run to baggage claim, wait 40 minutes for bags, sprint to the check-in counter 20 minutes before takeoff and they had already closed check-in. Delta stated that they only had one flight to San Diego and that it would cost $947 per person. Got on the phone with CheapoAir, spoke to 3 different customer service reps, 2 different supervisors over the course of 2 hours (got "disconnected" 3 different times) with the end offer being that they could get us a flight to San Diego at noon for $450 total. I explained that this was unacceptable and the "supervisor" stated that there is a "baggage alert" highlighted directly below "flight details" on the online receipt they had e-mailed me. Prepared for this, my laptop was in hand with the receipt in front of me which does not anywhere claim a "baggage alert." I have attached this file as a photo. I explained this "baggage alert" wasn't anywhere which led to a childish, "yes it is, " "no, it's not, " "yes it is" conversation. I explained that, already approximately $500 down from their mistake I wasn't going to pay a cent and that my lawyer would get involved. The supervisor then said, "whatever" and hung up on me. I returned to the Delta desk and a flight miraculously appeared for $50 / person that would get us into San Diego today. After 23 hours of travel, I finally arrived in San Diego.

Moral: STAY AWAY FROM CHEAPO-ERROR

CheapOair.com
Booking Confirmation
Your Electronic Ticket(s) have been issued. Please print this Itinerary and carry with you to the airport for check-in.
Please print and keep this receipt.
Please do not respond to this e-mail! This email is intended for notification purposes.
Click here to see your itinerary online
Your E-ticket(s) for this Itinerary have been confirmed
Booking Details
Booked on: 11/9/2008
Reservation ID: KCPNRF
Booking Number: 1763168
Name: Anthony R Chiatello
Address: xxxxxxxxxxxxxxxxx
San Diego CA 92109
Phone: 412 xxx-xxxx
Email: [protected]@gmail.com
Please note: Your ticket is NON-REFUNDABLE . For any changes to dates or routing, there will be a penalty. Please call our Customer Service at [protected] to request changes to this Itinerary. Some flights may be completely NON CHANGEABLE even with a fee.
Traveler Details
Traveler 1: Chiatello/ Anthony Adult

Seat Request: Any
Meal Request: No meal service requested
Special Request: No special service requested
Electronic Ticket Number: KZIUCV E-Ticket
Traveler 2: Watkins/ Krystal Adult

Seat Request: Any
Meal Request: No meal service requested
Special Request: No special service requested
Electronic Ticket Number: KZIUCV E-Ticket

FLIGHT DETAILS

Outbound
Date Flight Depart Arrive Duration
11Feb, Wed Delta Air Lines
Flight 1046

Operated by Delta Air Lines SAN - San Diego
01:36pm ATL - Atlanta
08:44pm Nonstop
Econ
4hr 8min
11Feb, Wed Delta Air Lines
Flight 1329

Operated by Delta Air Lines ATL - Atlanta
09:20pm MCO - Orlando
10:49pm Nonstop
Econ
1hr 29min
11Feb, Wed JetBlue Airways
Flight 723

Operated by JetBlue Airways MCO - Orlando
11:35pm BQN - Aguadilla
03:07am Nonstop
Econ
2hr 32min
Total Trip Time: 8hr 09min
Return
Date Flight Depart Arrive Duration
17Feb, Tue JetBlue Airways
Flight 724

Operated by JetBlue Airways BQN - Aguadilla
04:10am MCO - Orlando
06:07am Nonstop
Econ
2hr 57min
17Feb, Tue Delta Air Lines
Flight 1431

Operated by Delta Air Lines MCO - Orlando
07:25am LAX - Los Angeles
10:08am Nonstop
Econ
5hr 43min
17Feb, Tue Delta Air Lines
Flight 7591

Operated by Delta Air Lines LAX - Los Angeles
01:50pm SAN - San Diego
02:40pm Nonstop
Econ
0hr 50min
Total Trip Time: 9hr 30min
Add Insurance
Check Hot Deals on Hotels in Aguadilla
Check Special Car Rental Rates in Aguadilla
Meal & Special Requests
Price Details (USD)
Travelers: 2 Adult/s
Fare: 401.90
Taxes & Fees: 94.20
Insurance: 0.00
Discount Amount: $-20.00
Total Fare: 972.20 USD
Credit Card Details
Credit Card: Visa -xxxx (First 4 digits)
Expiration Date: 02/12
Account Holder: Anthony R Chiatello
Please note: Your credit card may be billed in 2 charges totaling the above amount. The second charge of "Ticketing Automation Service Fee" will appear as "Airline Taxes and Fees" . This "Ticketing Automation Service Fee" allows us to provide you with the highest level of service and pricing and provides for automating the ticketing process. Your total will not exceed the above amount.
Notice
IMPORTANT NOTE: All tickets will be automatically issued and are non-refundable. If you do not receive an email with ticket # information, please contact us to get the ticket #s or call the Airline to receive ticket # information. IN NO CASE WILL TICKETS BE REFUNDABLE, even if ticket is not utilized.

NOTE: If it is a third party credit card, you may receive a phone call and email from our customer service department asking to verify this transaction before the tickets can be issued. A third party credit card is when the traveler is not the card holder.
Advice to Travelers
For international flights, please reconfirm your flights 72 hours prior to departure. It is recommended to check in 3 hours prior to departure for all international flights.
For domestic flights, please reconfirm your flights at least 24 hours prior to departure. It is recommended that your check in 2 hours prior for all domestic flights.
Please re-confirm your seat and other special requests such as Frequent Flyer miles with the airline directly Airline Phone Numbers .
Please check your travel documents such as PASSPORT and VISAS. You are responsible for entry and visa requirements to the country you are visiting. At times there is an airport change at your connection city, please be sure you follow instructions for the change of Airport. Please review your itinerary carefully for such airport changes and other flight details.
At times the flight is operated by a code-share partner. Please be sure you arrive at the correct Airlines' check in gate. For example - the flight # may say "United Airlines" flight # but the flight may be operated by "Lufthansa", so you will need to appear at the "Lufthansa" check in gate
In extremely rare cases, Airline rules or fares may change prior to ticket issue. We reserve the right to notify you of any rule or fare changes within 3 Business Days. For any fare changes up to 25 USD of the new fare, we will bear the cost. If there is a rule or fare change, you have the option not to purchase this ticket and your credit card will not be charged. If there is no change, then ticket is automatically issued and it is non-refundable.
Changes - In addition to penalties imposed by the airline, a processing fee of up to $100.00 per ticket will be charged for changes made to this Itinerary.
In the event that your tickets cannot be processed electronically, we will issue a paper ticket and send overnight to your credit card billing address.
Travel Insurance - If you selected to add the trip insurance to your flight ticket order your payment will be processed immediately. Please click here to view a copy of your description of coverage. For travel insurance questions or to obtain your certificate or policy please call CSA Travel Protection at [protected] (plan code CA200-T or 100CA). For all purchases made prior to 9-30-07 please call [protected] (plan Code 435-F). This number is valid for Insurance Questions only.
Tickets are non-transferable and name changes are not permitted.
Original service fee charged at the time of bookings is non-refundable.
Cancellation fee charged at the time of cancellation of reservation is non-refundable.


DO YOU SEE A "BAGGAGE ALERT" ANYWHERE???? BEWARE OF CHEAPO-ERROR

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Apr 06, 2009

    Anthony, your baggage alert problem has already been addressed, the information is posted both on the website when you booked clearly under your flights, not to mention on the booking page. We do apologize for the over sight, and for anyone booking Airtran flights and connecting to other airlines, they do not transfer baggage, and this is clearly displayed on our website.

    [email protected]

  • CheapOair's response · Apr 06, 2009

    I would like to mention that as a company, we do care about what are customers are saying about us. All complaints are researched and we try to resolve to everyone's satisfaction, so if trying to get the information from our customers to assist them, means posting on the internet, we will do that.

    It is not unusual for somone to put complaints on any blog board that they feel they have been wronged, and not all complaints are not what they seem, so getting to the bottom of a complaint is a top priority!


    [email protected]
    CheapOair.com
    Customer Support

  • CheapOair's response · Apr 06, 2009

    Mr. Santos, I do apologize that you have experienced long hold times, this time of year is busy for us. As for the changes and the additional fare increase, I would like to say if you make voluntary changes to your reservation, you must pay the cost of the new ticket. So to say we charge higher fees, that is not the fault of CheapOair.com, you are obligated to the change penalty that goes directly to the airline, and if the cost of the new flights is higher, you have to pay that.

    The booking process can take several hours, we have to do a credit card verification of your credit card. We have hundreds of reservations coming into our office, therefore you may have several bookings ahead of yours, so the delay in your confirmation can result from the abundance of bookings ahead of yours. Please check your spam folder, maybe we are blocked from sending you the information.

    If you still need assistance with this booking, please contact me directly:
    [email protected]
    866-636-9088

  • CheapOair's response · May 05, 2009

    Holly, I have emailed you directly to offer my assistance. Please provide me with the inforation I requested, and I will research your concern.

    Regards,
    [email protected]
    Customer Support
    CheapOair.com

  • Ar
    arthur santos Feb 21, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Wow, my friend, this was an horrible experience! This company should not be allowed to be in business. I wish I had read this before I booked my flights to Europe yesterday. I'm having trouble with changed itineraries, increase in fare, no confirmation of new flights, no e-tickets, long time on hold on the phone, and a lying rep who insists he has emailed my e-tickets. We must put the word out for consumers to boycott this unreputable company. Cheapoair's license to do business should be revoked.

    1 Votes
  • No
    NOTYOURMAMA Mar 17, 2009
    This comment was posted by
    a verified customer
    Verified customer

    oh I agree!!!The should run out of business, they have a terrible way to make money and you know why you read so many responds from customer service of cheapoair??Cause ripping off people and writing lies on the internet is what they do best!!!TERRIBLE COMPANY!!!

    1 Votes
  • Ho
    Holly May 04, 2009

    My husband and I booked tickets to go home at Christmas. After booking the travel we received a phone call stating that the fare was no longer available and that we needed to pay almost $200 more for a different itinerary. Incensed I informed them we would find our fare elsewhere and that the price hike was unacceptable. The representative stated that they saw their error and would honor the initial price. I was given my ticket number and sent the same itinerary I had initially agreed to. When my husband and I showed up to the airport we were informed that our itinerary was incorrect...we had no reservation on the flight. Frantic calls to CheapOAir's customer support went nowhere and we ended up buying another set of tickets or else risk spending Christmas in an airport. Once we returned home and I had a chance to look at my credit card statement I noticed the amount charged was more than our itinerary showed and for a different airline completely. Apparently the itinerary we were sent was incorrect. Follow up phone calls resulted in nothing but more frustration. The error was theirs, yet they were unwilling to refund our tickets or issue a credit. As far as they were concerned they had our money and it was our problem.

    Do business with this company at your own risk for they will never rectify any mistake on their part.

    0 Votes
  • Un
    unknown12345 May 18, 2010

    My husband and I booked a flight from Ft. Lauderdale to LA and back on-line. As soon as we received the confirmation I noticed, that the return date was two weeks (!!!) after the one we stated on our reservation (instead of 24th of May THEY changed it to June 8th). I called the company's customer service right away to change our flight back. After being on hold for almost half an hour their representative said to me, that it was our mistake and we did put the wrong return date ourselves, though I did the reservation on the different computer and still had the page open showing me the right date on the original reservation, that we made! Nontheless, the girl on the phone was very persistent... I told her, that I want to change my flight back since we were not planning to stay in LA for additional two weeks - we need to go to work, have things to do! So, she called the airline and told me, that she would change the return date back to normal. As soon as I got the second confirmation (which was hers) I saw, that CheapOAir charged us extra $358.00 as the penalty for the changes!!! This was total FRAUD!

    I called the company again and as soon as I explained my problem and requested to talk with the supervisor, they simply hang up on me.

    Then my husband came back home - I was not able to talk to anyone no more - he called the company again and they started arguing with him, stating, that it was all our fault and we put the wrong date and agreed to the charges (which, actually, also included extra $60.00 for the insurance, that I didn't even ask for - we paid for the insurance $30.00 in our initial reservation - why do we need the extra one?!!!)

    After the long conversation the customer service representative refused both to accept their fault and refund the money.

    NEVER again we are making an effort to fly with the company like that anywhere. CheapOAir is the worst company to buy tickets with - they are total crooks! They make their money cheating on you, for example, the way they have just did to us!

    0 Votes
  • Fl
    Flyer99 Sep 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    had multiple similar experience with CHEAP-O-ERROR,

    their wait time is never less then an hour at all times of the year!!

    STAY AWAY!!!

    0 Votes
  • Al
    alireznews Apr 30, 2013

    On April 29, 2013, my boyfriend and I learned how cheapoair got its name. Cheap service, cheap tricks and deceptively cheap tickets. On March 18, we had purchased a roundtrip ticket for my boyfriend to visit his family in Iran in May for $1194.77. One thing led to another and after the Massachusetts bombing, he and I decided it was not safe for him to travel to Iran at this time. So I called to ask if we could change the arrival and departure times to sometime later in the year. Fast forward an hour and 15 minutes later and 3 transferred calls and I was stuck trying to explain my situation to the Cheapoair Indian call center. The representative was extremely rude and difficult to understand and when I asked him to repeat several things (which I phrased, “I’m so sorry, but could you repeat what you just said”) I would hear him mutter something under his breath and yell the instructions back at me. He even yelled at me, “Apple! You can only go back Apple!” I later found out that he meant April. Even my boyfriend who’s Persian tried to help me understand him but eventually the representative refused to repeat himself and we had to end the call.
    So we tried again. Another 45 minutes later, we were connected to the Indian call center again, this time with Representative #2 who was much friendlier albeit unhelpful. He explained to us that we would have to use the tickets by March 17 at the latest if we rescheduled (within a year of the purchase date, not the flight date which we thought was odd). In addition, we realized that Representative #1 had blatantly lied to us about the deadlines of our tickets. So we discussed our options and decided to hang up to so as not to waste his time.
    Big mistake
    We decided afterall we are going to postpone the trip to our winter break and called again. 30 minutes later, we got connected to Representative #1. As soon as my boyfriend says hello, Representative #1 states, “Oh it’s you. This is your number ###-###-####. You’re going on hold” and put him on hold. No questions asked or asking if it was okay or making sure that it was my boyfriend. Just the representative heard a middle eastern accent and naturally assumes that it’s the same person who called 2 hours ago. I was shocked. And he remained on hold for another hour and a half until my boyfriend gave up and hung up. At this point, I was calling in on my cell and was surprisingly able to get in to get another customer service number we could try. Representative #3 then asked me, “Why are you calling? Your boyfriend is already dealing with one of our associates.” At which point I informed him that the other representative seemed to have a personal issue with him and would not connect him.
    So we try the other number. This time the hold is only 40 minutes and we’re connected to Representative #4. We explain our situation (again) and she tells us that in order to switch his flight over to December, the charge would be about $1600. I first thought she meant an additional $425. No. She meant in addition to the penalty charge, she would also charge us ANOTHER $1600 and we would NOT get the other amount back we paid. I thought this was ridiculous and when I clarified this amount, she tried to talk over me until I almost had to shout to get her to stop talking and listen. Finally we decided to just cancel the ticket and she said we could use the credit toward a flight until March 17. We agree to the email confirmation and penalty to cancel the ticket only to find out afterwards that this credit is only good for the airline my boyfriend was originally going to take, which was Alitalia. And guess which airline wasn’t showing up on the Cheapoair website (when it worked)? That’s right.
    Overall, I feel extremely cheated and angry. Because the website is so poorly managed, even if I find another Alitalia flight somewhere, I would have to call into a customer service that is shoddy, racist, and rude in order to try and book it. I want my money back and refunded. You’re welcome to charge me that $50 penalty, but this post is going on every traveling internet site until you have the decency to respond to my emails about your lack of customer service and failure as a facilitator for easing traveling

    0 Votes

[Resolved] reservations switches

I booked a round trip flight and verified my information BEFORE I hit confirm. I went on my trip and when I went to return home, the airline informs me that I am returning 1 month later. I had to buy another ticket to get home. I have tried to contact cheapoair.com but cannot understand what they are saying. She told me to keep calling back untill I get someone who speaks English.
The agent at the airport informs me that this happens a lot with cheapoair.com. They change your reservations.
Moral, STAY AWAY from cheapoair.com. By the time you pay for another ticket, you could have flown first class cheaper.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Apr 07, 2009

    Shortshooter, I have addressed your concern, and also provided you with screen shots of exactly what you searched per your request. Your search always showed oneway tickets, never for roundtrip tickets.

    I understand that you made the bookings for your inlaws and their computer wasn't working. You called us several weeks later to let us know of a problem. After 24hours the airlines consider this a change, or change of plans, and fees are applicable. Calling us weeks later and wanting CheapOair.com to absorb the additional cost, doesn't seem right to me either.

    The flights that you have chosen are directly in the screen prior to hitting submit for purchase, once that is selected the flights are automatically issued. There's no one in the reservation looking at it, it's computerized, there is no one randomly picking reservations to tamper with.

    If contacting us would of been immediate, this would of been avoided, however, it is your responsibility to check for accuracy and contact us within a reasonable amount of time. I do apologize for the additional cost, but your waiting caused the higher airfare.

    [email protected]
    866-636-9088

  • CheapOair's response · Apr 07, 2009

    notyourmama, the dates on our website are inputted in the computer by the user, if you make any switches to the search, such as go back check other screens you are risking the calendar of resetting itself.

    Like the other customer, the final outcome of the flights are displayed on the screen before submitting for purchase, if you check for accuracy and the flights are not correct, you don't have to continue with the booking.

    The fare could of been higher because your original dates the lower fare was not available, therefore, you were charged for the flights that the booking was submitted for. Errors are made, but to call someone Fraud, when we are not the ones inputting, and confirming for accuracy. Supervisors have the authority to cancel the booking without a fee, I also work in priority customer service, and I did not ever see your concern come through to us.

    You can contact me at [email protected], provide me with the booking confirmation, and I can research your case further.

    [email protected]

  • CheapOair's response · Apr 07, 2009

    Carole, like the other issues, your flights are displayed on the final booking page for your review. Our website does not randomly change customers details, what good could come out of this!

    Also, it appears you didn't look at the confirmation, or contact the airlines for reconfirmation until the day at the airport. Within 24hours of reviewing the booking this all could of been avoided.

    [email protected]
    866-636-9088

  • Sh
    shortshooter Mar 09, 2009

    I also had them pull a switch on me. I purchased a ROUND TRIP tickets for my in-laws and now when I get the email from my in-laws it shows only one way. I know I looked at and booked a round trip flight not one way!! Now I have to pay double what it was when I first got their tickets just to get them home. I sent an email to a randrews there and hopefully they can resolve this issue. If not I am contacting the attorney generals office and any other office that can wield a heavy hand to that company!!!
    Don't use them!!!

    0 Votes
  • No
    NOTYOURMAMA Mar 17, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Oh YES, they did that to me to, those suckers just switched my dates and I thought it was my fault, ONLY SO they can charge me for a higher price or cancel for a fee.DAMN Liars!!!Please people DO NOT USE CHEAPOAIR!!!

    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    CHEAPOAIR=FRAUD!!!
    OK, DID EVERYBODY GET THE MESSAGE?????????I hope so!!!

    0 Votes

[Resolved] very misleading, hidden charges and terrible customer service

I searched all around for a good deal on a hotel for 3 nights. I found such a great deal on cheapoair.com & was happy to see that it was refundable up until the day before my stay. Well got it all booked and realized (too late) that they charged me $85 in taxes & "govt" fees!! That was more than the cost of 1 night in the hotel. Extremely sneaky, but I should have been checking closer.
Then I found out that I wouldn't be able to stay at the hotel after all. Good thing it there was the option to cancel at no charge. WRONG!!! I called to cancel and they told me that there is a processing fee for canceling of $35 and a service charge of $50. Are you kidding me????? I saw nothing about these fees anywhere on the page while I was booking. (That was the one thing I was paying very close attention to) I tried to tell them this & they wouldn't budge. I asked to talk to a supervisor & was basically told too bad, you have to pay it.
The other upsetting thing was trying to get through to this place to cancel in the first place. I spent a 1/2 hour on hold & had to give up. Tried again & finally got through after 45 minutes! Then was placed on and off hold for 20 minutes while they worked on pulling up my info. Their phone lines were crappy so it was very hard to hear, plus we had a serious language barrier to deal with.
Please stay far away from this site!!!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Feb 23, 2009

    All airline tickets have additional taxes and government fees applied to each ticket. This is mandated by the airline and the government, not CHEAPOAIR.COM. If you bought a ticket via the airline, you are also going to pay all the government taxes. Our website clearly displays all the taxes that are applicable to each ticket, it is hightlighted in red under TAXES AND FEES.

    Also, the total cost that you agreed to is in the total price before you even submit for purchase, I'm sorry that it was an overs sight prior to hitting submit, and giving us your electronic signature for authorizing the charges you agreed to.

    Under our terms and conditions it also mentions the cancel fees and service fees:
    FEES
    In order to serve you better and for costs of automation, customer service, quality control, airline reporting, GDS scan costs, Fulfillment, Dispatch, and other reated services, we charge a fee from 5 USD to 25 USD. These fees are always NON - REFUNDABLE. Original service fee charged at the time of bookings is non-refundable. Cancellation fee charged at the time of cancellation of reservation is non-refundable

    Most of our tickets are non refundable, unless the above purchased a first class or business class ticket, so I am not sure why the above customer thought her ticket was "refundable". When it clearly mentions on the receipt that tickets are non refundable.

    The customer who bought insurance, this is through a different company who you file a claim with. Yes we allow you the convenience of purchasing travel insurance via our website, however, the policy is held with one of our insurance providers. There is also a complete explanation of benefits, and just to cancel to cancel is not one of the benefits. Perhaps another oversight of missing the information!

    HERE IS THE TAX GRID THAT IS ON OUR WEBSITE DESCRIBING THE TAXES THAT ARE MANDATED BY THE AIRLINE:

    Travel Facilities Tax
    (aka Alaska/Hawaii Ticket Tax)
    Applies to certain flight segments to or from Alaska or Hawaii. U.S. Domestic and International US $8.00
    U.S. Federal Segment Fee
    Per-segment fee applicable to flights within the continental United States. U.S. Domestic and International ZP $3.60
    Passenger Facility Charge (PFC)
    Variable fee based on airport for facilities improvement. A maximum of 4 charges per itinerary applies. U.S. Domestic and International XF up to $4.50
    September 11th Security Fee
    (aka U.S. Passenger Civil Aviation Security Fee)
    U.S. government-assessed fee of $2.50 per U.S. enplanement per ticketed journey for security costs not to exceed $5.00 one-way or $10.00 round-trip. U.S. Domestic and International AY $2.50

    Also, out of the fees, Cheapoair.com does charge a 24.00 service fee, which is included in the 'TAXES AND FEES".

    I would suggest checking via the airlines website, you will clearly see the additional taxes on your ticket.

    Regards,
    [email protected]
    866-636-9088

  • CheapOair's response · Feb 27, 2009

    April, my response was for Nancy, she is the one who had the airline reservation and mentioned all the taxes and fees. I am aware that you had a hotel, but without you contacting me so I can review the hotel taxes and fees, I cannot provide proficient explanation of what you are speaking of. Taxes again are not determined by Cheapoair.com but the hotel itself. They charge a hotel surcharge perday, and they charge sales tax. Gov't fees may not be applicable for the hotel, but the taxes were grouped as TAXES AND GOVT. FEES on our receipt. Cheapoair.com does charge a service fee for the automation and processing your reservation and you agreed to the charge when you booked under our terms and conditions.

    If you want me to look into all the charges you have mentioned, please give me the booking confirmation via my personal email, and I will research the fees you have mentioned.

    [email protected]
    866-636-9088

  • Na
    Nancy Feb 12, 2009

    I feel your pain. I paid $60 for insurance in case I had to cancel, plus all the fees you mentioned. I ended up cancelling through the airline. This was after I was on hold for 45 min. only to be told my ticket was nonrefundable and to call another number about the insurance. Anyway, next time I'm going through the airlines directly like I always do.

    0 Votes
  • Ap
    april smith Feb 23, 2009

    To Rcustsupport :
    If you took the time to read my complaint, you would know that it is for a hotel booking not a airline ticket. Your response does not apply to my situation.

    0 Votes

[Resolved] excessive service charges, horrible customer services, and deceiving customers' review board

After I purchased a round trip ticket from cheapoair.com via Continental airline to Asia on January 5. Within a few hours later, I found out the price had dropped $74.00 for the exact same itinerary. I called the customer service and talked to many representatives regarding the price drop and wish to be credited the differences (as other reputable web agencies allow customers to cancel without penalty within 24~48 hours); I was treated as a pest and was refused of my request.

I was wondering of my treatment by those nasty customer service representatives since I had read as many reviews as I could on their website before I purchased my ticket, and could not find any negative one. So, I intended to post my bad experience of their horrible customer service and cheapoair.com unfair business practice on their customer reviews board. But it was never appeared on their reviews board. Instead, Renee Andrews contacted me via email. After a whole day of back and forth emailing, they finally agreed to credit $65.00 out of $74.00 back to my AMEX. Don't ask me why, but it's better than nothing.

A few days later, I checked my reservation on the Continental Airline's website and found out the cost of my trip was only $1320.30 ($1232.00 + $88.30 taxes and fees). But cheapoair charged me $1344.30 and another $124.00 taxes and fees (?) on my American Express credit card. That means, cheapoair charged me $148.00 for their commission on my ticket. I have never heard of such a big commission profit from an airline web agency. The normal commission for a travel agency is around $20~$25.00 per round trip ticket.

My conclusion of this cheapoair.com is that it is a many fraudulent facets traveling web agency. Stay far away!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Feb 10, 2009

    Yoko, in the email you sent me, I did respond back that I was looking into why the fare difference. I gave the refund of $65.00 for the original fare difference, in which 10.00 is our service fee that we kept. I am checking with billing regarding your recent transaction, I will be in touch as soon as I have a response.

    [email protected]
    866-636-9088

  • CheapOair's response · Feb 16, 2009

    I am glad to say that we have come to an agreement with the above complaint and a portion of her refund has already been processed. It was an honest error, and we where not out to take more money, or charge outrageous fees after we just reissued for a refund of $65.00


    We did an exchange on her first complaint regarding the fare decrease of $75.00, so when our ticketing team did the exchange, they inadvertenly charged the reissue fee that the airline charges, plus another Cheapoair.com service fee. So all of her money will be refunded to the customers satisfaction.

    Yoko, as I had advised, it may take the credits a few weeks to appear, but you had assured me you would recant your posting, and Cheapoair.com and myself are greatly appreciative. We do care about providing client satisfaction.

    Regards,
    [email protected]
    866-636-9088

  • CheapOair's response · Feb 27, 2009

    Hannah Montanna., I do believe once the customer posts on such boards that confidentiality no longer exist. She put the information out there for all to view, not Cheapoair.com. Once a company is portrayed in such a manner, we as a business have every right to defend ourselves and make sure all see the outcome as well.


    [email protected]

  • Ha
    HannahMontana Feb 16, 2009

    Rcustsupport, do you know what "client confidentiality" means? I suggest keeping your messages, that are directly entirely to Yoko, in e-mails. Not posting them on a public website.

    And yes, there is a difference between a customer recounting whatever poor customer service she was treated with either BEFORE or AFTER her experience with you, and the service provider posting the customers business in a forum.

    0 Votes
  • Go
    god911 Feb 19, 2009

    First, I like to thank Ms. HannahMontana for holding the justice for me regarding the right of "client confidentiality" between Rcustsupport (Renee Andrews) and I.

    Secondly, as you all can read from Cheapoair.com manager, Renee Andrews' above two postings, which supposed to be confidentiality between she and I. Renee was trying very hard to improve Cheapoair.com image by resolving my complaint against it on many websites. As soon as my complaint was seen on many complaint websites on February 9, she emailed me immediately and explained the original $65.00 out of $74.00 had been credited to my credit card. I did realize the fact, but my complaint was no longer about the price dropped reimbursement, which was credited to my account the next day on Jan 6. It was about Cheapoair.com "Excessive service charges, horrible customer services, and deceiving customers' review board".

    Renee had never explained to me about that $124.00 under the title of "taxes and fees", in addition to my round trip fare charge of $1344.30, which appeared on Jan. 5 on my American Express credit card statement before my complaint posting. However, she did try her best to communicate with me on February 12, about the reason for the excessive service charge as she already posted above as one of her comments. So, I am just here to keep my promise to her and confirm that Renee did refund me that $124.00 Cheapoair charged under the title of "taxes and fees" on my credit card. And she also reimbursed me that $9.00, which was a myth to my when cheapoair insisted gave back only $65.00 out of $74.00 on Jan. 5.

    I do appreciate Renee is trying making every effort to improve Cheapoair's image and business practice. I honestly think Cheapoair needs more than Renee to change the whole company's image and customer service manners, in order not to spend time and effort to delete all the negative reviews and post only positive ones on their review board.

    0 Votes
  • Np
    npr Mar 24, 2010

    I have also had similar experience. They cheated us not only charging excessive fees and also lying to me while I was on the phone with them that the tickets they were offering were indeed the last tickets, when infact there were many tickets available online for cheaper fare. They never gave me a break down of the airfare they were charging me and made me believe that the entire cost was just towards the airfare. I filed a complaint with my american express credit card. Stay very very far away from this website.

    0 Votes

fraudulent prices

Continuous Lies. Prices quoted online are NOT available. The site lets you "book" that price, then you receive an email hours later claming that that price is not available and has increased. YOu either have to buy the increase, or you can cancel for a fee. You cannot escape paying something, and it's definitely not what was adcertised. Customer service is terrible, tried to say that it was twice the price online, another rep had me on hold for over 40 minutes with not a word to me. STAY AWAY!!!

  • Ka
    KAS Feb 16, 2009

    We had the misfortune of using them this weekend for a trip from Seattle to LA without checking them out first. What a mistake. First of all they didn't give us the flight we had requested, and when we noticed it & called, they wouldn't fix it without us paying $400 in fees. That was after I spent 20-30 minutes on hold for customer service. Then when I acquiesced, and agreed to the fees they stated that there were no seats available on the flights we wanted. I ended up so mad that I went and bought 2 one way tickets to replace that leg directly from the Virgin America instead of trying to find another flight through CheapO. Virgin also gave us the flight and seating we were looking for. Then guess what happened on the return leg? We get to LAX for the return trip with American Airlines. While trying to check in we discover that CheapOAir.com's print out was wrong. It said American Airlines in big print, but we were really booked on Alaska. So we had to pickup all our luggage, make our way from Terminal 5 to Terminal 3. I will say the the people at Alaska Air were great, but I will never use CheapOAir again. I am still kicking myself in the rear for not taking 5 minutes to check them (Cheapoair) out first. I'm so mad I also put CheapOAir.com in my block list on my firewall. No one in this household will be going to that site again.

    Best advice - STAY AWAY FROM CHEAPOAIR.COM!

    0 Votes
  • In
    Insanely Cheap Flights Apr 06, 2009

    Often airlines have code share flights, all this information is clearly documented on the reservation that the airline maybe American but operated by Alaska. Baggage alerts are also displayed on our website. Virgin America does not have baggage agreements with other carriers, therefore you must claim your luggage, but it is posted on the website.

    All information should be reviewed by the customer immediately, once the booking is completed and several days go by, all new charges for the new dates, or times have to be paid. I do apologize that when customers do not review the reservation when it is displayed on the website prior to "submitting", and the final result is an additional expense.

    Also, we suggest you contact the airlines 24-48 hours prior to reconfirm your flights, this will only help if information is not clear, and will prevent delays at the airport.

    [email protected]
    866-636-9088

    0 Votes
  • In
    Insanely Cheap Flights Apr 06, 2009

    CheapOair uses 3rd party software and feed to display fares on over 300 Airlines, 75, 000 Hotels, and 35 Car Rental cos., We use best industry practices to display fares based on the most current data supplied by the GDS's - Global Distribution Systems. The Airlines load their fares on ATPCO, from where the GDS's access these fares and supply to us and other Online Travel Agencies. There is approximately 10-15% chance of the fare not being available which is Industry standard, all major Online agencies have the same policy. This is also due to cached data and not real time data provided to us by the GDS's. We make best efforts to minimize these by reducing our SOLD OUT issues but we are totally dependent on 3rd parties for this information. We regret this and apologize for the in-convenience".

    There are several low budget airlines who do not keep their availability updated as quickly as some major carriers. The airlines can take upto 24hour to either accept or deny a reservation, this is out of CheapOair.com control, but we try very hard to accommodate our customers with other options. The fee should of been refunded, not really sure why it was not.

    [email protected]
    866-636-9088

    0 Votes

[Resolved] billing/cancellation policy

Booked hotel on 12/16 for 12/19 & 20
Snowed out on 12/18;
Tried to cancel and after over an hour on hold I find I needed to cancel within 8 hours of booking or there is a one night + service fees charge.

Outrageous!!!

Don't do business with these people

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Jan 02, 2009

    Dear Sir, I do apologize for you not being able to keep your plans. I would like to state that the cancelation penalties are imposed directly by the individual hotels, not Cheapoair. We sell the hotel rooms and provide you with the rules for cancellation via your email confirmation.

    The hotel room could of been canceled directly with the hotel if you were not able to make your reserved dates. If you could provide me with your booking confirmation, I can check with the hotel and see if they are willing to refund the money due to weather conditions.

    I cannot guarantee that they will waive it, being it's their busy season, and they could of resold the room. But it's worth a shot!

    Send the booking confirmation to:[email protected]

  • CheapOair's response · Jan 09, 2009

    Never heard back from the above customer regarding his complaint. I will assume he has accepted the explanation.

    [email protected]
    866-636-9088

[Resolved] wrong return flight twice

I did a search for a round trip flight departing nashville going to boston leaving the 9th of dec. Returning on the 10th. Somehow I booked this flight (In the search results mind you, not sure why it was returning flights on the 16th) and it was wrong. I did not know this as I expected my search results to only return flight on my specific days so I booked it. Then I called the customer service hotline on dec. 3rd to change it and told the lady (Irene foxworthy) that there was a mistake, returning on the 16th of dec. Doesn't do me any good. I need to back in nashville on the 10th! She made me send her an email saying I cancelled the first flight and then she re-booked me another flight for the 16th!!! I had just told her the 10th and she re-booked for the exact day that I was changing my flight for. And the price was hundreds of dollars more... I spent 25.00 to cancel the first reservation and 488.00 to rebook another flight that was wrong!! This is unacceptable and now I am going to have to book another flight (A one way home to nashville) but there is no way that I will use cheap-o-air ever again and I will spread the word to my colleagues never to use the website as they are a bunch of idiots working in there. Irene verbally confimred the 10th return date and when I got the confimation via email later, it was wrong. This is totally unacceptable and the website's ignorance is going to cost me about 500.00 more than if I had just used orbitz which I usually do.

RESOLVED

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[Resolved] charges at airport

When I arrived at the airport on 12/1 the agent told me I still owed 15.50, they stated that they were...

[Resolved] poor service & lying agents

I booked flights on CheapOair in May, the airling cancelled the flights June 29 but CheapOair never told me. Their web sight still shows me booked on those flights.

When I called Customer Service the agent said they just learned of the cancellation and sent me an email. This is a lie. It takes an hour on hold to reach a person and then they either lie or don't know what to do.

Don't even think of using CheapOair.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Apr 20, 2009

    Brandon, I have not heard from you regarding the $800.00 error. I would suggest taking me up on my offer of assistance. I research all complaints if I am notified with the booking confirmation.

    Regards,
    [email protected]
    CheapOair.com
    Customer Support

  • Br
    brandon biddle Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    worst mistake ever made!!

    and it was an 800$ mistake!

    on hold for minimum of 1 hour and once you get someone there name is sharif, or dirka, or laktim, or haji.and dont know what the hell they are doing.i ask the most simple question and i get put on hold for 25 minutes.i started yelling at one guy telling him i wanted to talk to a manager and he was telling me to watch my language, the only thing is that i wasnt cussing.

    0 Votes
  • In
    Insanely Cheap Flights Apr 06, 2009

    The names of these agents are not employees of CheapOair.com so really not sure who he spoke with. If the problem above resulted in 800.00 mistake, I am assuming it could not of been such a simple question. If CheapOair.com was responsible for the error we will gladly fix the problem

    I do apologize for the delays in answering our phones, we have since increased our staff to provide more efficient service.

    [email protected]
    866-636-9088

    0 Votes

[Resolved] bad customer service/lies/

I ordered 4 tickets to Morocco for my wife and two daughters. Three weeks later I get an email that there is a problem with my reservation.
I called and the first rep hung up on me. When the second rep answered, I asked for her name and she hung up on me. The third time I spoke
with someone who spoke English that I could understand and they told me "Royal Air Maroc and Delta Airlines would not be a partner on the
flight as offered and one leg of my trip was cancelled and they would not refund the cancelled part. They said they would work on it and call me back. When they called back, I was told Delta cancelled the departing flight. I called Delta and found out Cheapoair was lying. If Cheapoair offers a price for airline travel(I paid $4800), they should honor it. Also, who is watching out for the air travelers. We are left to the mercy of sleazy operators with no place to complain except
an internet forum. I will never use cheapoair again-it's not worth the aggravation.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Dec 08, 2008

    Dear Mr. Johnson,

    Please provide me with your booking confirmation so that I may better assist you. We would not leave you hanging and not try and get a refund of $4800.00 for airline space that has been cancelled by the carrier, there has to be more to this complaint.

    Forward your booking confirmation to:
    [email protected]
    866-636-9088

  • CheapOair's response · Jan 16, 2009

    Mr. Johnson has never contact me regarding his complaint or wanting to discuss what happended to his $4800.00.

    [email protected]
    866-636-9088

[Resolved] unauthorized charges

Cheap O air pull a similar stunt on me. On 11/3 I purchased 2 round trip tickets for $578 online with a debit card I use strictly for online purchases, linked to an account I keep limited funds in. When I received the confirmation the date for the return flight was wrong it was 11/24 instead of 11/26 (I still had my web page pulled up in a different window, so I knew I put in the correct date) . I called CheapOair, and was told the only tickets available for the date I was returning home were going to cost almost double what I had already paid! We went back & forth, I was telling the man I was speaking with I was looking at their web site and saw 8 pages of return flights for the date I was coming home within $50 of what I had paid. He said that was wrong, they were all sold out. Finally he agreed to a flight we could get on, on the date we needed it.

On 11/6 I attempted to make an online purchase with my debit card. Guess what I found out? CheapOair had replaced my original charge of $578 with a new charge of $828, and added charges of $50 and $48 and $1, bringing my total for those $578 tickets up to $927.

Repeated calls to CheapOair resulted in my being placed on hold for 67 minutes one time, 31 minutes another time, and never getting a live person a third time. Emails have gone unanswered except for the READ receipt coming back.

PLEASE let's get a Class Action Lawsuit going aganist these people!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Dec 08, 2008

    Ada, I have already responded to you via another website you had posted. The charges are valid as I had explained. The original charge was for a ticket that you called and cancelled due to a booking error you had made. The second charge of $828.00 is for the flights you needed with the new dates. The airline charges you an airline penalty of 150.00 to make a change, plus the difference in the airfare. Also, you failed to mention that the $50.00 is insurance you purchased with this reservation, and the 48.00 is the Cheapoair.com service fee we charge which is non refundable, $24.00 for the first booking, and the other $24.00 is for the 2nd booking.

    You also mentioned that the dates you entered had been correct because you still had the booking page open, I would like to mention that you cannot complete a confirmed booking without finishing the reservation on line. Therefore, having the page open is not accurate, because you couldn't of submitted the reservation for purchase. if you hadn't completed the transaction online, meaning name, address, creditcard info. not to mention the electronic signature that you put a check mark by and accepted the terms and conditions.

    I have not heard from Ada regarding any follow up to this booking!

    [email protected]

sold non-existing flight

Back in March we bought tickets to Mazatlan, MX... Leave Orlando Nov. 3, 2008 return Nov 10, 2008...

[Resolved] fraudulent charges/poor customer service

I booked a flight from Orlando to Ottawa, Canada for a great price through cheapoair.com only to be called four days later that my flight was not available. The gentleman that called me couldn't speak a word of english and there was horrible language barrier. They basically told me that WestJet couldn't honor their price and they wanted to charge me an additional $500 for tickets. I contacted West Jet and they informed me that Cheapoair never contacted them regarding the tickets and that they have several difficulties with these websites. The take screen shots of the airlines pricing and attempt to purchase them not keeping current with up to date pricing. What they do is cancel you but still charge you the non refundable $100 booking fee. It's nothing but a scam and fraud. They have the worst customer service I have ever encountered. I'll be booking direct throught the airlines from now on. I want everyone to know of the horrible service CheapOAir provides to its customers.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Jan 16, 2009

    To the above complaint. I am terribly sorry for the service you have described above, if you could contact me I would be glad to look into what transpired with your transaction. We have the abilty to review our calls, for they are taped. There are times that the website does not update as quickly as the flights are being sold. We rely on 3rd party software and feed to display fares on over 300 Airlines, 75, 000 Hotels, and 35 Car Rental cos., We use best industry practices to display fares based on the most current data supplied by the GDS's - Global Distribution Systems. The Airlines load their fares on ATPCO, from where the GDS's access these fares and supply to us and other Online Travel Agencies. There is approximately 10-15% chance of the fare not being available which is Industry standard, all major Online agencies have the same policy. This is also due to cached data and not real time data provided to us by the GDS's. We make best efforts to minimize these by reducing our SOLD OUT issues but we are totally dependent on 3rd parties for this information. We regret this and apologize for the in-convenience".

    Regards,
    [email protected]
    866-636-9088

  • CheapOair's response · Jan 16, 2009

    Jennifer, we have had problems in the past with West jet not updating their availability with our website. All the pricing and flights come from the airlines, not Cheapoair.com. If you were to go to the corner travel agent, she doesn't say okay the price will be $$ she has to charge you what the airline has published.

    Threrefore if the quoted fare has not been updated by the airline, we do not know that the fare is soldout until we send your flight request to them for approval, however, this is not the case with all airlines. More of the low budget carriers. We will offer you the next lowest fare that is available, and will contact you for apporval. I do apologize that the agent was adament about charging the cancel fee, this is the standard cancel charge, however, in your case this should never of been charged to you. If you had been charged for the cancellation of something beyond your control, please contact me, and I will make the adjustment.

    Since your posting we have worked out the technical issues with West Jet, and the pricing should be updated now in a timely manner!

    Regards,
    [email protected]
    866-636-9088

  • CheapOair's response · Jan 20, 2009

    No contact from the above complaint. Apparently the explanation resolved her concern. We do take each concern serious and would like the opportunity to assist all our customers whom have made a complaint.

    [email protected]
    866-636-9088

  • Ha
    HateCheapo Jan 10, 2009

    FRAUDULENT COMPANY. Reps tell you 2, 3, 4 different prices. Tell you that the prices online that you see arent available (!!), charge up your card, one lady told me DOUBLE what the 1st rep told me. Absolute LIES, then they charge you $50 to cancel.

    Below is transcript of my HORRIBLE experience:

    1st rep: “Yes I can give you that for $1228 for two people” Takes my payment info, address, phone number, puts me on hold to give me booking number. NEVER COMES BACK. I waited 45 minutes because she did have my credit card info…. Hung up and called again.

    2nd rep: “Hmmm I don’t see any booking… Are you sure you initiated it?”
    Me: “Yes, she took all my info, here are the flight times, here is all the info…”
    2nd rep: “well I don’t see it”
    Me: “let me call my credit card company before this goes any further.”


    3rd rep: “Hm, I see no info, or reservation. I can make you one though. Okay it comes to $1200. A PIECE”
    Me: OH yeah?? ? THAT’S FUNNY, THAT’S TWICE WHAT THE 1ST LADY SAID
    3rd rep: “Are you sure? All that is available is that price… Our website does not update like our real time computers here.. So that is the price, I’m sure.”
    Me: “Isn’t that fraud? You’re advertising flights that arent not available. And now you’re trying to charge me double, when I’m on the website right now and oh look, it went down $100, the fare is now $1194 for TWO people.”
    3rd rep: “You can book that online, but it will not go through.”
    Me: “yeah right” and I booked it (yes, I know I should have walked away right here
    Everything good, got reservation number, I called Jamaica Air and everything is good, I’m on for the flights.


    Email from Cheapoair: “The fare you requested is not available, we can give it to you for $1332 now”
    Me, emailing back: “CANCEL MY RESERVATION YOU IDIOTS.

    4th rep: “There will be a cancel fee of $25
    Me: “No, there wont, I’m not paying sh**t. You will cancel my order right now, for free. I’m sure there are ten other orders to cancel so yall can make $250 from ten other people, but not from me. Cancel it now.”
    4th rep: “I can’t do that”
    Me: Do it
    4th rep: “Let me talk to my manager…….. okay it is cancelled for no fee”

    DON’T EVER BUY FROM THIS COMPANY, HOLY CRAP !!!

    0 Votes

[Resolved] fradulent website/false advertising/ horrible outsourced customer service with language barrier

I purchased a one way fare last night @ 10:54 pm from IND to LAX one way. I was told the flight was $297. I input my credit card information, and received a confirmation and booking number via email. I went to sleep peacefully knowing I purchased my ticket. I woke up today, and I received an email from Cheapoair.com @ 4:52 am (almost 6 or 7 hrs later) stating that the fare for my ticket increased, and that my ticket would not be confirmed until I called or emailed them to accept the increased fare. Mind you, in my email there is a confirmation and travel itinerary for the ticket I was told was confirmed.

I called their customer service line, which is outsourced somewhere in India, so there was a language barrier there. I talked to the rep, and they must give them a sheet of standard responses to read to American customers who call, because no matter what I said, she would only respond by saying they had no control over what the airlines do. I was frustrated and told them to cancel my ticket, at the new price they quoted me, (after telling me my other ticket with the lower fare was confirmed) I could have just purchased the tix directly thru the airline for a cheaper price.

I told them I was going to sue them for false advertising ( I have the proof with the email saying my tix was confirmed), I asked the rep for the address to forward legal correspondence, she did not understand me when I asked her this (her crash course english for dummies class did not teach her such words). She put the phone down without telling me to hold, and asked her boss some questions because of our language barrier, and I guess he told her to disconnect our call, because that's what she did.

After reading all of these complaints on the many different websites, I am seriously going to pursue a class action law suit against this company. They are a fraud, and a rip off. And to all the other consumers out there here is a tip: If you look on Cheapoair's website, at their published fares and then look at the airline, they are publishing those fares for, most of the time, the airlines published fare is cheaper than cheapoair's website.

They are a ripoff and I am going to report them in everyway I can.

Good luck!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • CheapOair's response · Oct 22, 2008

    This customer did contact our office and she had two different airlines on her reservation. She received an email confirmation from us within minutes advising her of her confirmed transaction on our website. However, the email also stated that her credit card would be charged in two seperate transaction and she would be receiving the information in another email, containing her ticket numbers. If she did not receive that to contact our office. The email did not confirm that the airline tickets had been issued or her creditcard was charged.

    The ticket went up 15.00, she did call our office and did authorize the higher fare. Well one of the airline segments we issued with no problem. when it came to issuing the 2nd ticket her credit card was declined. She did not have another form of payment, so she asked to cancel this booking!

    Also, while listening to the taped phone call, the agent did place the phone down to ask her manager a question, however, she did not hang up on the customer the call did disconnect, but not by the cheapoair agent!

    [email protected]
    customer support
    866-636-9088

  • CheapOair's response · Apr 20, 2009

    Carole, please provide me with the booking confirmation for this reservation. I truly would like to research this and find the benefit that CheapOair.com would of had in changing your flights!

    Could it be that the airline went through a schedule change, and you did not reconfirm your flights with the airlines 48hours prior for any changes, this is advised on all bookings. Therefore, the schedule change had not been worked by the airlines to allow a sufficient connecting flight. CheapOair.com cannot go in and change a customers flight schedule the only ones who can modify any bookings is the airlines themselves.

    [email protected]
    Customer Support
    CheapOair.com
    866-636-9088

  • Ca
    carole Feb 14, 2009

    Be aware they also change your itinerary. They left me stranded at LAX. When I called them, the woman( who failed English for dummies), told me that since I failed to get my reservation changed, there was nothing thwey could do. I asked to speak to a supervisor who spoke English, put on hold again, just to get another women, (who failed the same course), who told me to keep calling back untill I reached someone who speaks English.

    0 Votes
  • Ai
    AIRLINE TRAVEL SCAM Jul 15, 2009

    I would like to start a class action lawsuit against all airlines and airline affiliate travel sites for false advertising or bait and switch on these airfares, Let's band together and put a stop to this!!!

    0 Votes
  • 2t
    2techsavy Oct 14, 2011

    cheap oair is a ripoff shows low prices when try to book the fares get replaced with a way higer price, stay away from these guys. or matter of fact give it a shot aand youll see for urself what kind of ripoff these guys are.

    1 Votes

their price is not cheap

This company does not tell you openly that they charge $25 service charge on top of the actual ticket cost. Their charge is included in tax and other fees, so you do not know. I founded out by going to airline and check their tax and fees, but it was too late. Cheapoair.com customer service is not going to help you at all. Their service was terrible. I was on the phone for a long time. They kept transfering my call between billing and customer service. They would not let me talk with manager or manager refused talk with you. I must say their price is not cheap. You get charged behined and get bad customer service .They should change their name to expensive air.com.

As the name stands Cheapoair miss leading customer to thinking your ticket is lower in price than going through airline company.
But truth is customer is charged $25 more for your service which is not clearly spelled out on the site.
Which is unfair practice to me. Why not tell all the customer that your airfare is same as airline offers, but if you purchase from us you will be charged $25 extra. See how many people purchase ticket from them.

  • In
    Insanely Cheap Flights Apr 06, 2009

    CheapOair.com does list our service fee in several areas of our website. Under our Terms and Condition, it is clearly displayed, along with the mandated taxes. The fee is also listed under TAXES AND FEES on the very first page of our website.

    I do apologize that this was an over sight, however, most travel companies have imposed service fees for several years.

    [email protected]
    866-636-9088
    CheapOair.com
    Customer Support

    0 Votes
  • Sa
    salim vasani Nov 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I had the same experience with cheapoair. They sneaked in a $25 charge. I got charged by the Hotel and another $25 by Cheapoair making it more expensive than other sites were offering. It does not say anywhere they are going to charge on top of the hotel cost. Customer service just puts you on hold for over an hour so you get frustrated and hang up.

    0 Votes