CheapOair
reviews and complaints

My name is Bina Biswas. I have a concern about my airline's credit. My booking #[protected]. I booked my ticket for myself and daughter in 2019 and travelling date was March 2020, due to corona I have changed my travelling date and got credit CAD 3826.70. My credit expiry date was in December 2021, before expired that I contact to cheapo air to extend my credit and paid CAD 375.00 but that wasn't updated by the customer service. Then I call them again to know my status of credit and how can I book my tickets and they told me my credit is expire already. I contact to airlines and emailed all documents and got email from cheapo air that I have still my credit until May 31,2022. In last week I called them to book my tickets to customer service and they told me that my credit is expire and told me to contact to Turkish air lines , I called the airlines but they said you should contact to cheap o air. Now I don't know what should I do who can contact to. If I need to provide all emails that I got from them, I will do when needed. Finally I want to use my credit or get my money back. Please help me out with this situation. My email [protected]@yahoo.com. Thank you.

I purchased two tickets through Cheap O Air, for $647.98, booking # [protected]. I booked travel to Cabo San Lucas, on 3/28/2022, through American Airlines. When I got to the airport, the airlines said that Cheap O Air did not confirm the tickets, and therefore I had no tickets, even though I had a confirmation number. I called Cheap O Air and they said that I did have a confirmation number and I did have tickets. Needless to say, I was not able to travel. I then called Cheap O Air back, and was put on hold for over an hour. I called again, and they could not give me a reason that the tickets were not confirmed with American Airlines. I called multiple times the same day, and nobody could explain what happened. They did say that they got an extension on the credits through the end of December. Later in the same day, I tried calling again to book travel and the customer service rep through Cheap O Air hung up on me, after being on the phone with him for an hour. I have since filled a formal complaint with The Department of Transportation. I am now calling again to speak to a supervisor and on hold again. I would not recommend using this service, it is by far the worst company I have ever dealt with. I am hoping my complaint from The Department of Transportation goes through and I get a refund.

Bought round trip ticket from US to Kenya on 10/21/21 with Emirates airlines through CheapOair for $ 1970.77, on the way back in January 2022 emirates canceled my trip back 4-times, I was stranded in Kenya for 2-weeks, so I had to buy new return ticked with travel agency in Kenya for $1870.00. When I arrived in US, I managed to do the almost impossible - get CheapOair on the phone, they assured me that I'll get refund, on 3/2/22 I got email from CheapOair saying I'll be refunded $ 843.17, on 3/16/22 CheapOair called me and said that I'll be refunded only $ 499.00 plus $100.00 coupon I reluctantly agreed, they said that I'll get en email confirming that. On 3/16/22 got an email confirming only getting $100.00 coupon - At this point I have lost faith in CheapOair and will never use them again, will tell my family members, friends, etc about my experience

I purchased airline tickets in March of 2021, could not use them because of covid. I ended up rebooking another trip, which flights got changed and cancelled for months and months. I ended up just cancelling that flight because the constant changes that the airline was doing was not fitting my schedule. I have commuicated with them time and time again, over 30 times to get no where. I have emailed, called, chated, which has taken hours. And all they tell me is the credits will expire. I spent $700. and I have nothing to show for that. I either wanted a refund or my airline credits extended since they kept moving the flights around. I am very, very disapointed, do not use this company, they are a scam.

I booked return flights with BA from NYC to London Heathrow in early 2020 via Cheapo Air. The flights were cancelled due to Covid and I was issued a voucher. I have been trying to use the voucher for over 2 YEARS now! I call Cheapo constantly - today I hung on for over 3 hours and then the phone gets cut off. I have sent multpul emails which are NEVER EVER answered. Cheapo is clearly a scam operation and should be avoided at all costs. They have stolen almost $700 from me and I have no recourse at all. This is next level corporate theft - Cheapo have taken advantage of a global pandemic to steal money- Utter disgrace

3/2/2022 booked a flight for four for Paris never received confirmation. Called cheapoair was told my credit card was denied. A few days later see charges on my credit card for over $3,560.88 Have been calling/texting/emailing cheapo air for over 8 hours and they will not refund me my money. I have been on online "chat" with Aidan for hours with no resolution.

if i could i would leave ZERO stars. they said that i partially used my credit when i have NOT they dont even have proof that i used it and said that they have to check with airline so how are they saying that i partialy used it when they dont have proof that are trying to keep my $568 that i have in credit. THIS IS RIDICULOUS

I just purchase my plane tickets on Sunday Feb 27th 2022. The total of my tickets was 4048. I paid through paypal, I used 48 in my PayPal balance and 4,000 in my PayPal credit. They processed the charge on my paypal balance of 1,945 AND my paypal credit 3,455. Today is Thursday march 3rd, I have called countless times everyday to customer service and billing reps and no one can tell me why. I've been hung up on, I've been on hold for up to 4 hours with no one to check up on me. I have sent an email with screen shots of my statement. Yet i have no answer. This is my first time booking through cheapoair and I will never again. Their customer service is not up to par like how all these other reviews say they are. No one has tried to help me at all. People work hard for their money to be able to take vacation with their families and for a company like this to screw you over. Never again.

I purchased a ticket Thur you booking # [protected] on October 29th 2021 February 13th I got a email from you saying American Airlines changed my departure date that date no longer works for me and I need to change my original date from April to October and return date I’m may to November l called American Airlines and they said they could change the dates but being I booked Thur you I needed to reach out to you I’ve called you and American Airlines multiple times now and I keep getting the run around American Airlines tells me to call you and you tell me I have to call them what kind of deal is this I really need to change the dates because of scheduling differences in Korea what can I do to have this done. Because American Airlines changed it on me why can’t I change it for myself. Please help me American Airlines gave me the flights numbers flight # 1220 from PBI and flight # 281 to Inchon Seoul Korea and from Inchon to Dallas flight # 280 and flight # 2271 to PBI.

Feb. 5, 2022 I reserved my flight and insurance. I never received a confirmation and called to request one on Feb. 7. When I received it on Feb. 8 through my email address I saw that the date was wrong. Instead of flying out on March 8, my ticket was for Feb. 8. I called again and was told there was nothing I could do. The flight was gone and I had paid over $300. for a flight I did not reserve. Your customer service bounced me back and forth for the entire day and assigned me an agent to look into it. "Heidi" called to say there was nothing to prove it was an agent error and no recompense was available to me. My family will be traveling on the March 8 flight without me along with them. I am 83 years old and want to fly at the same time as my family leaving Colorado for Boston.

I bought 5 tickets from cheapOair January 2020 and the date of travel is supposed to be April 23,2020 to the Philippines. But due to covid lockdown, the flight was cancelled by the airlines. We decided not to get a refund and instead paid $50 CAD for each ticket to convert them to future airline credits. I received an email from them after that says "If you are ready to fly again, just give us a call". Due to travel ban and strict covid travel restrictions, we weren't able to travel the past two years. It's only this year when Philippines started to ease up their travel restrictions and now we are ready to travel again. I called them to rebook our tickets but they said that they will be contacting the airline to check the tickets. We received an email after from cheapoair that says the airline denied to extend our ticket validity and that our airline future credits had already expired since january 2021. They NEVER informed us about the validity or the expiry of our tickets. It was not stated in the email they sent us nor it was mentioned in the call when we first contacted them about the flight cancellation. Another agent from cheapoair also told us that they could not refund our tickets and that we should contact the airline directly ourselves. We contacted the airline but we were told that they could not find our e-tickets and that we need to communicate with the travel agency instead. It's been really frustrating going back and forth with the airline and travel agency. It should be the cheapoair helping us but they just don't seem to care at all about their customers. We've sent few more emails but they weren't very responsive. Me and my family are extremely disappointed by their service. We've saved up for a long time just to afford those tickets and now we are having a hard time trying to get our money back. They should have been more considerate to their customers especially right now that a lot of people are already having a hard time due to the pandemic. I hope someone would be able to help us on this matter. Thanks!

Booked flights for Tuesday February 22nd - March 3rd. After review I found my last name had an extra A in it. I further reviewed account and know I had it spelt correctly. Contacted customer support to find out had to cancel and rebook my flight again and pay additional fees. Which I know I didn't miss spell name. Well after forever and spending additional $210.00 for ticket to be fixed they sent email to confirm change all spelling correctly. I go check my trip on app the last name was incorrect again! Chat support fixed it again! But with this being said how can they tell me they didn't complete the error the first time if when correcting they spelt it wrong? I don't understand how I needed to spend all this extra money when it clearly could have been an error

On their end?

On feb 2nd 2022, I was supposed to board a flight from Lima, Peru to Miami, Florida. The day before I had cold symptoms, I went to take the required covid test to enter the US and I tested positive. I could not board the plane, and had to ride out covid at my destination. My flight was with Latam Airlines, I contacted them and they told me there was no fee to re-book due to a covid positive test, but that the website I bought with had to make the arrangements. I contacted CheapoAir, numerous times, repeatedly, never ending... it took 12 days to get a response, and from then I was bounced around endlessly, lot of nothing emails, or automatic responses, sorry for the wait I kept getting told. Yet the airline was telling me they would book me without problems if the 3rd party website I purchased with would just make the arrangements.

I am still stuck in Lima, Peru. I know nothing from CheapoAir, seems they are waiting me out hoping I will just buy another flight.

Their behavior is disgusting.

BOOK ME ON A FLIGHT SO I CAN GO HOME! What they are doing is illegal.

Booking number: [protected]

Booked a flight for 3 in May 2020 to Krakow Poland. Due to covid had to cancel. I was told on the phone that I had until 2022 to rebook. In November, 2021, after looking into the tickets, discovered that they were expiring at the end of 2021, not end of 2022! I requested a refund. I was told by CheapOAir that they would submit to the airline. Since then I did receive a few emails giving me updates that they were still working on and had not heard from the airline. On February 15th, I received an email that the airline denied my refund. I spoke to the airline directly and they told me that COA did not submit the request properly and therefore the time for a refund had expired. I talked to a representative and it was very difficult to communicate with her. It sounded like she was at home with lots of background noise and eventually just stopped talking to me. I would very much appreciate you making this right. You have the ability to make any changes necessary. I have always thought CheapOAir was great to work with and have booked many flights thru you. But, now a sour taste is in my mouth and am deeply disappointed. Thanks! Maria

I booked my ticket late November 2019 to travel to Fiji in April 2020 and returning in May 2020. However, by this time the entire world had virtually gone into a lockdown. CheapOair initially informed me that my flight could not be refunded and the funds can be held as travel credit for future travel. Despite my repeated requests I was referred to the airline and just bounced back and forth with them for almost a year without no solid answer. Then in June 2021 they informed me that they have requested for refund from the airline. Apparently they had sent an email telling me that travel credit could be good until Dec 21. However, I was not sent an email/text reminder. Further escalating the problem, I could not travel owing to covid and the travel ban in Fiji until Dec 21. When I followed up in Feb 22- I was informed the airline had stopped issuing refunds and basically cheapoair cannot do anything.

The worst bit is I had paid using Affirm and now affirm is redirecting me to the airline and cheapoair and would not do anything about the issue.

None of the parties here have been helpful starting with CheapOair; Fiji Airways and Affirm. They all make you bounce back and forth.

my wife and I booked 2 flights to Australia in march of 2020 booking numbers 67700247and [protected] because of covid their are no flights scheduled or flights at this time due to the restrictions and the dates just keep getting pushed back and back without any results and now they are offering no refund or credit reasonable that can be used within a timeframe that works for my family less then 6months. I have spent hours and hours on the phone with their people getting the run around. Ticket costs are 1060 and 1130. respectively. any movement on this matter would be helpful. thanks again

I booked flights for my parents from India To USA , specifically from Vadodara to Jacksonville (arrival) AND Orlando to Vadodara (departure).

I got a call couple days ago that the departure flight has been changed, as swiss airline canceled the booking. They changed the flight from Swiss to Lufthansa.

For the Swiss airlines , I paid approx. $219 for seat selection. After changing the flights they copy pasted the old seats to new one, which doesn't make sense as each airlines has unique seats.

I called cheapoair, waited for an hour and no one picked my call. And guess what, it got disconnected (I have screenshots & call record to prove)

I messaged on the online chat, that cheapoair boasts about. there as a person named "Linus" with whom I chatted. When I shared the concerns, She was like, I cannot reassign seats. This is what I got as an answer after more than 90mins of hassle. Later, I asked to refund my $$, but again , she is like I cannot, the other department will take care.

I asked her to send an email for the reference # she gave me. She said No! I asked why not? She said cause my manager/supervisor advised the same. Only an unethical company can not send things in written or in email.

AVOID CHEAPOAIR

AVOID CHEATING

AVOID LOOSING YOUR MONEY

AVOID STRESS

AVOID HARRASEMENT

I asked the person to refund my $

Dear Sir/ Mam,

i would like to inform you that on Dec. 26, 2021, I was looking for a flight via Clark Field in the Philippines in your CheapOair on line booking. I was able to find a certain flight from Dubai to Clark field in the amount of 2,400 dirhams. When I booked on that flight your on-line messaged said that the seats were already full. I already placed my card number and pin number on the payment page. Likewise, your message said '' Don't worry your card will not be charged''.

I tried to find another available flight in Singapore airlines and clicked the one going to Manila to find out its details. I did not make any transaction on that flight schedule. You can check on that and I did not reach the payment page nor any seat was taken. Confident that the booking was void which was going to Clark Field in the Philippines, I just found out that there was a confirmation on Dec. 26, 2021 Singapore Airline SQ495 on Jan. 12, 2022 booking no. [protected].

I tried to dispute this last Jan. 12, 2022 with your employee named Robert however, he just recommended a refund ticket to be made. We already applied for a refund on the same date in the amount of $912.30 under Rosalina B. Bernal (The passenger's name).

What I am trying to emphasize here is that when I clicked the other flight on your on line booking which was going to Manila, It automatically booked that flight since the card number and pin of my card was placed on the payment on the flight going to Clark field . And the flight that was confirmed was not the destination I was looking for which was Manila. I presumed that it was the mistake of your on-line computer programming. It took awhile for me to find out the confirmation of the ticket because of the holiday season and I was confident because no transaction was made.

In view of this, I would like to request an investigation on your computer programming regarding this matter. I think there's a record with regards to such a transaction. Furthermore, I should not be charged with refund fee and other fees amounting to $200.00. I demand a full refund of the amount($1,027.84) which you got from my CITIBANK card.

Hoping that this dispute will be resolved by your good office. I shall be waiting for your response.

Respectfully Yours,

Feliciano U. Bernal Jr.

I have tried to call and use chat online to get ticket confirmation Different agents gave me different stories I spent on many hours to get confirmation for ticket. I requested to change from jan24 to Feb 6 for return flight to Liberia. I paid $196 for schedule change fee. Later I was emailed that the airline changed the flight. I tried to reach the agents on chat but it wa disconnected many times. Last night I tried to reach the agent thru voice relay but it was disconnected. I told them that it was hard to contact the agent in Cape Verde because they did not have great technology for Deaf. They still called me thru phone and email but there was no way to reply back. I gave up and decided to file complaint. My husband is waiting for his return ticket.

I told them to communicate with me thru email becau

On Wednesday, January 12, I bought two plane tickets for August 16 and 22/ 2022 at the Cheapoair. I made a mistake when I put the name and last name. I called Cheapoair customer service to request a correction on the name of the fly tickets, ther asked me for a copy of my paspor that I provided. after three days the Executive of Customer Service Plus Waivers sent me an email: (Below you will see the email)

Dear Edith, Greetings from Cheapoair! We have received your request for a name correction on your reservation. Thank you for providing us the copy of passport. In order to proceed with the request to the airline, a $25.00 processing fee per ticket will apply, this fee does not include any additional cost that may be assessed by the airline. You can find more information about our service fees here. Please advise if you would like us to charge the same card used to make the booking. If you would like to use a different card, for security reasons, please do not send any card details by email. Please give me a call or provide the best time and phone number to reach you. If for any reason the airline denies our request, we will refund the service fee back to your account. You will be notified in advance of any additional costs the correction may incur. Best Regards, Cheapoair

Allie

Executive
Customer Service Plus Waivers
Fax • [protected]
Phone • [protected] ~82241

I replied:
Hi Allí, please feel free to make the charge. I just want this mistake to get fixed as soon as possible.

Thanks.

Then, Allie the Executive Customer Service Plus Waivers sent me an email back:

Dear Edith,

Greetings from Cheapoair!

Thank you for the authorization.

We have charged the same card for $25.00.

I wanted to take a moment out to let you know that, I have submitted the request to airline.

You may contact us directly to check the status of your booking anytime.

Best Regards,
Cheapoair

Allie

Executive
Customer Service Plus Waivers
Fax • [protected]
Phone • [protected] ~82241
Working Hours (EST) • 8 AM to 8 PM (Monday - Friday)

After these emails Allie did not contact me anymore, so I called Cheapoair Customer Service, but they did not give an answer about my request and when I tried to call Allie's phone number a machine said that there was a high number of calls and that they could not take mine.

I decided to contact Aeromexico directly to solve the problem myself. The airline kindly solved the problem in a matter of minutes for free.