New York, New York
United States - 10020
One day I checked the schedule of my ticket, I realized that one of the return flight was cancelled. I contacted cheapoair.com to ask what happen. They said that airline cancelled that flight. So they suggested me two options, making 2-stops, or refund. My ticket was 1-stop return flight. I thought I can't do 2-stops, so I requested refund. They confirmed refund on 02/29/12 01:10 PM.
Still today, I didn't get my money back. Also, I called them, and emailed them a bunch of time to ask about what's going on. I really need my money back ASAP because I make another reservation for air-ticket after I requested refund.
Cheapoair.com sent me email after I asked about what happen. They said wait for 48 hours and they forwarded my email to billing department. So billing department will contact me. However, I've never got any call or email from there. There was a phone number, so I called them also. After 15min, one of the representatives answered but he said "its travel service, hang on." 15min later, one lady answered and also said "travel service department, How may i help you." I said I asked to connect to billing department. Another 15 min later, one lady also said "travel service department, How may i help you." Are you kidding me? -_-
After 10 min, finally I could contact with billing department. However!!! The lady who works in billing department said "Hello~ Hello~ I can't here you" And then hang off.
When can I get my refund? Are they really working?
I think I will not book the ticket using Cheapoair.com ANYMORE!!!
Cheapoair.com concealed critical information related to their flight package and resulted in horrible...
Please read if you are planning to purchase a ticket from Cheapoair. You might thank me later.
I took a trip to the Philippines in early 2011. Originally, I purchased a round-trip ticket for about $1, 000. My connecting flight was missed in San Francisco (my fault). The airlines instructed me to work it out with the agency which sold me the ticket in the first place, Cheapoair. They told me I could take another flight out in two days (the earliest) and could have the difference in my ticket refunded to me. However, they told me I would have to pay for another round-trip ticket upfront (about $1, 600). Later, the AIRLINES were going to refund my money, they told me. They also said it would take about two months to get my refund. After spending two days in San Francisco, I caught the scheduled flight and finished my trip.
After two months, I contacted both the airlines and Cheapoair to see where my refund was. Below are three emails received from Cheapoair. This does not include the phone conversation and my attempts to connect via their website.
1) If I am not entitled to a refund, I should have been told that before purchasing another ticket.
2) If I was sold a ticket and informed incorrectly, most reputable companies would eat the cost and refund the money anyway, especially since an authorized representative PROMISED via phone AND email.
3) ALL reputable companies would communicate quickly to resolve an issue relating to their services. Cheapoair rates VERY POORLY in this regard. They ignore your communication often (unless you are purchasing from them).
If I would have known that it would cost me $2, 600+ to take my trip, I would have made other plans!
Please read below if you plan to purchase form Cheapoair!
---------- Forwarded message ----------
Date: Wed, Apr 27, 2011 at 3:00 PM
Subject: Cancellation and refund booking # 701xxxx
As per our conversation over the phone, We have canceled your booking
7015097 with a $350.00 cancellation fee . Your refund amount is $900.00,
kindly allow 1 – 2 billing cycles for the refund to reflect on your
account. This is the time frame the airline takes to process the refund.
Please note that $200.00 will be charged upfront on your credit card and
the remaining $150.00 will be deducted from your credit amount with the
Thanks & Regards
Customer Service Executive
213 West 35th Street
Suite # 1301
New York, NY 10001
Toll Free: [protected]
From: "[protected]@cheapoair.com" <[protected]@cheapoair.com>
Date: September 22, 2011 1:40:23 PM PDT
Subject: [#29xxxx]: Cancellation and refund booking # 701xxxx
Thank you for contacting us at CheapOAir.com in regards to your booking # 701xxxx.
First let me apologize for the confusion that this cancellation may have caused you. While this ticket is normally non refundable since a segment of the ticket was used, I have gone ahead and submitted a request be processed for the unused portion of your ticket. As long as this is approved you will receive an email with the amount of your refund at the time it is processed.
If you have any further questions or concerns please feel free to contact us again.
From: "[protected]@cheapoair.com" <[protected]@cheapoair.com>
Date: October 6, 2011 7:37:57 AM PDT
Subject: [#95xxx]: Booking # 701xxxx
Thank you for contacting the Billing Department; we apologize for the delayed response. We have been in contact with the airlines on several occasions in an effort to get this matter resolved. in order for us to process a refund on your behalf, all of the flight segments must be open. United Airlines has collected their payment for the first segment of your flights; and that segment is now showing used. Due to this we are unable to process the refund. Unfortunately there is nothing more that we can do on our end, as Asiana Airlines is unable to re-open the flight segment. Please follow up with the Airline if you would like to pursue the refund further. We sincerely regret that we were unable to provide you with a better outcome.
The complaint has been investigated and resolved to the customer's satisfaction.
I am completely blown away by this company. I am quite literally speechless and I never normally file complaints or reviews wether they are good or bad but I just have to warn people out there about this company.
I find it hilarious that the reviews on their website are all excellent but on other non cheap o air related review sites they do extremely poor.
I booked with them and spent $4000 on flights and whilst waiting 24hrs for the etickets (they said it was verified and confirmed etc) I still did not recieve them.
I tried callinf one of several customer care numbers to no avail. I either couldnt get through with no dial tone or the automated voice kept repeating the wrong booking number! I chatted 3 times with online services each saying it wont be long.
finally I get a call 24hrs later from a guy verifying my credit card details and saying the tickets will be emailed shortly... this was not the case a few hours later so again I went on to chat with an online rep.
I was on there for 1.5 hrs being told that there were no seats available onthose flights anymore and I had to pay $400 more to get the next cheapest flight!
the flights I booked were still showing aas available, apperently it takes a few days for their system to update the available flights... are you kidding?? this is an online booking company! how could you not have up to date data and information and how come it took 24hrs to get back to someone who is needing a flight immediately!
they didnt even contact me to tell me I had to hassle them.
I checkde with the rep and he said that all the similar/same flights for the next few weeks are booked out... but they were all (5 a day) saying they were available!
I am now on the phone on hold for an hour still not geting through!
I will never use this company again an I will be warning anyone I can not to use them either.
STAY AWAY from CHEAPOAIR
We booked a car through cheapOair and I choose the cheapest option for a rental car, this company called "NU" turns out that there is no rental car company called "NU" in Liberia Costa Rica and they are probably in the capitol city of San Jose instead. So we just land in Costa Rica and about 20 different people are trying to rent us a car and nobody has heard of this company NU, "You want a new car?." After trying to call customer service with no luck, and the phone calls costing $30 we give up and choose Thrifty, and instead of costing $250 for the trip our car cost over $800!
Cheapo is really cheap site. they booked the ticket very cheap as compared to other site. after two days, they revised the fare and aksed me 300$ more or cancel my tickets. money got stuck for 1 month. no one picks phone ever in billing department. they say it was mistake on there site. cheaters.
worst experience in my last 15 years. this happen even after got confirmation mail from airline.
More to this, after receiving confirmation from airlines i cancelled my other itenerary with AA which i booked earlier.
ripped from both end, now either way i have to pay more.
I need to know their Headquarter...I will complain to the National Consumer Affairs...They do not what is going to hit them...they think this is INDIA. This is USA Jack and you better believe it...We will teach you how to make business in this country...
I booked a flight to London on Wednesday for the upcoming Saturday and received the confirmation and everything that night. Today I received an email that Cheapoair saying that they could not offer me the flight at the price I had already booked it for and that the price was now nearly $200.00 more. They also said I had the right to cancel the flight. Now as it is Thursday and I have to travel in two days all the tickets that were available on other sites had gone up considerably. If I had booked with the other sites initially I would have paid $50 dollars more but because I had booked with Cheapoair I will now have to pay much more than that.
I called their customer service line and was told that their site had some technical difficulties and did not update in time. How is this my fault? Instead of charging me the extra and punishing me for your site's inadequacies why not go straight to the cause of the problem and get the money lost from them.
After speaking with customer service I was told that someone would call me back within the hour. Two hours later when no one had called me back I called them back. Received the same line - "No I can't transfer you to a supervisor, no I don't have the manager's number, someone will call you". As I write this it is coming up to 3 hours and no response from Cheapoair. The more I speak with their customer service team the less I am impressed with their business etiquette. I sincerely hope that they get their act together and start behaving with a little more respect and professionalism.
WARNING - OneTravel.Com and CheapoAir.Com are the same RIPOFF company, PLEASE DON'T BOOK with either company - They lie about cancellations, refunds and don't put anything into an email for obvious reasons.
My adventure began with a lat minute decision to join my girlfriend with a broken foot on a trip to Brussels Belgium. I contacted two travel agencies but they could not help me because of the complexity of my trip beyond Brussels. So I booked on April 14th five reservations with OneTravel, two EasyJet flights from Brussels to Berlin, Berlin London, two hotel reservations in Berlin and a flight on Air Transat flight London to Toronto. My booking to Brussels was on AirJetWays that I booked directly with them. As you all likely know European flights were cancelled and I did not leave on April 16 for Brussels. On April 17th I contacted OneTravel by phone and notified them of my need to cancel all five bookings. I followed up with an email to the person I spoke with. Several days go by and I get no responses back by phone or email, so I contact them again by phone provide the same information again because the person pretends they know nothing about my cancellation request. Nothing happens for days again, so I call again ask for a supervisor, this time the lady tries to deal with Air Transat ticket and I get another bunch of can't help you stuff about Air Transat. Since I had contacted Air Transat I new they will rebook the tickets so finally she agrees to have a three way call with Air Transat. After looking at the cost of my rebooking, I choose to have the taxes refunded that should be $300 out of a $530 ticket. The refund was my big victory of $68 ... how they got that I have no idea but the Air Transat representative was clear that I was entitled to the taxes back.
The saga continues, I don't have a positive resolution to all five booking. One thing that burns me is that the EasyJet flight were cancelled, how could they charge the customer? Hotel bookings were cancelled two days in advance of the arrival - how could they charge for the room?
Once Again, check the user feedback and don't book with scams such as OneTravel or CheapoAir.
On september 3, 2010 I have booked ticked from msy to ods (Booking number 3634808). Today I have decided to...
I suspect www.cheapoair.ca/com uses bait & switch in their pricing policy. Here's my story: 1) I wa...
Do not book using this site. It is by far worthwhile and less of a headache to spend more money on a more reliable booking agency or going directly through an airline themselves. I purchased my ticket in feb, and when it came time for my trip in june, I received an email 3 days before saying there were changes to my itinerary. No big deal, that happens all the time... I'm a seasoned traveler so I get it, # happens.
Anyway, I was told to contact them between specific hours. The first time I called, I was on hold for 55 minutes. Never got to speak to anyone. I decided to try again later, after all, the voice on the hold line did say it was a high call volume. It also informed me that I could speak directly electronically with a customer service rep directly on their contact us site. I checked it while I was on hold. I never saw such a thing. I'm a very tech-savvy person, so this seemed pretty obvious there was no such thing on their contact us site.
Next, I sent an email to them, at the email that was suggested, that I was trying to resolve my itinerary issues. I was told again I would get a call back in a couple hours. I did not.
The next day I tried again, early, like 8 am. I was on hold for more than 25 minutes and had to let it go due to errands I had to complete. Tried again in another 15 minutes. Gave up again. Decided to wait til later again. Here I was, on hold for more than 130 minutes total and never got to speak to one person. Just annoying mocking hold voice.
Then later that afternoon, 24 hrs til my travel time, I decide to call us airways directly, who I know i'm flying through. I got the customer service rep on the phone right away and was able to confirm my flights through them. I felt relieved and my customer service faith was renewed... Then a couple hours later, I received an email that said cheapoair had been trying to contact me via email and phone unsuccessfully. Hmmm, interesting... I only have one phone (My mobile) and it hadn't rang all day... Finally I called the customer service line and after 25 more minutes of the annoying hold music, I got someone. I was told my flights were confirmed (The same ones the us air person told me, sigh, thank goodness) and then I was told my return flights weren't because there wasn't enough time between my connections to get through customs. So, I had to book for a later flight, 2 more days of travel, coming home. Which sucks. Why allow me to book a flight that was going to be considered invalid by the airline because there wasn't enough time to get through customs in between my connection? Lame. Anyway, I know others have had worse experiences, but I still think this is a bad enough experience to not want to use this booking agency again.
I work in customer service so I have a very high tolerance for bad customer service in small company or non-profit situations, because I understand how it is when you are one of 3-5 people working in it. However, I also have extremely high standards when it comes to a large corporations and for-profits. I think it's unprofessional, unacceptable and plain rude to do this to a paying customer. I know that the tickets are cheap, but they weren't cheap to me! I worked 2 jobs for a year to be able to take this vacation and visit my best friend who I hadn't seen in a year and I expected to be treated like it was my hard earned money! I expect if it had been a different agency or directly through the airline, even though i'd have paid more, I would have been treated as such.
That's my two cents.
The complaint has been investigated and resolved to the customer's satisfaction.
Bought tickets last June 16 on CheapOair website after receiving a newsflash airfare for and LAX-BCN flight. Booked for 3, got confirmation and booking numbers (+Spanair booking code) but was assured that ticket numbers would follow. Gave my credit card number and all's done. Well, after 3 days we got this email from CheapoAir stating to call their CS number if we haven't recieved our ticket numbers. Here when it all goes downhill:
1. Whenever you call their customer service numbers, aside from the minimum hold time of 30 mins, every agent has no clue of what your case is all about. They just keep telling you they'll look into it, but then you'll need to keep calling to follow up on it.
2. They actually tolfd us that our flight never existed! What? They're selling flights that do not exist? Then they come back at you with, "well, it does but at triple your purchase price"? Isn't this illegal?
3. Website, phone message while on hold and previous interviews from media sites states that they have "real time" confirmation...another issue with false advertising because after we got confirmations from their website, it wasn't honored after 3 days?
CheapoAir, my patience is running thin and to this day, we are still in limbo with your company. It's been a week and still the message I get is "we're working on it" as I still have my booking on your site but have no seats on the plane. Yes, I checked on Spanair and the code I got from you for Spanair is useless! I will be forced to take legal action unless this is resolved accordingly and fairly.
I bought 4 international round trip tickets between Atlanta, USA and Chennai, India on 3/19/2011 for my...
I will never book my tickets again with cheapoair.I have booked tickets for my parents travelling from India to US.After the tickets were booked any call you make to their call center is a pain.The wait time is more than 20 mins.
I made reservations (first experience) on CheapOair for travel for two without making a seat assignment. I followed a link in the email confirmation the next day to request one, and was presented with the option of paying $11.95 for an "enhanced" service which included a small graphic of the aircraft outline with seats color coded as to availability (like I've seen for FREE on other websites), or continue with the "standard" selection. I chose the latter, and another pop-up asked if I was SURE I did not want the enhanced version. Again - no. I was then presented with the option of REQUESTING either an aisle or window seat and promised a response within 48hrs. I called their customer service number and after 33 minutes on hold was connected with a somewhat frazzled rep who took care of the assignments for me. I don't know if this is a new industry trend or unique to CheapOair, but I won't be back unless I can be assured I can make a seat assignment without paying extra for privilege.
I was supposed to fly from STL to ATH Greece in July 2010 but the riots made us cancel our trip. Cheap o Air said it wouldn't be a problem as long as we rescheduled within a year of our purchase date. Needless to say but they still have my $ and I have no trip! My friend purchased the same trip through travelocity and had no problems re-scheduling. Cheap-o-Air at first claimed I could only travel from STL to ATH; then changed their mind later on that it would be okay to go from DEN to Florence with a $500 added cost. NO thank you. I am not giving them any more money. They claim the ticket is more expensive. Too bad the ticket is actually cheaper and they are lying!
I recently purchased tickets through Cheapoair.com. This is what their website said:
Travel Insurance (Recommended) Coverage includes:
Trip cancellation, trip interruption, trip delay, baggage delay, accidental death and dismemberment. Receive benefits up to $100, 000. 24 hour EMERGENCY ASSISTANCE SERVICE is included with Insurance purchase. Yes, add insurance to my flight order.
What it didn't say, is that trip cancellation is only covered under medical emergencies. I have purchased insurance through delta, aa, airtran, sw air, and never had a problem. Not to mention, insurance through most of those is $15 to $20, I paid $30 for insurance through cheapoair.com and got less coverage. When I called them to speak about it, cheapoair blamed it all on the "3rd party insurance" I'm here to tell you that if you sell a product, you have some responsibility for it. To me this is false advertising, and a very shady business practice. I have filed complaints with the BBB.org, and the Federal Trade Commission. I hope you do the same with your complaints.
I've booked my tickets through cheapoair and needed to change my flight date and they have given me a additional charge of $345.00 US which was penalty, difference in fare and fees. When I checked with my actual airlines which was emirates they've told me the penalty charges for my changes should only be $139 instead. I was annoyed and tried to solve this issue with cheapoair agency and they were rude and then put me on hold and then pretended that they couldn't hear me on the phone. I feel that this agency has taken advantage of me and everything was handled unfairly.
Buying air tickets. Final total price displayed - about $1660. I checked "accept terms and conditions" and "proceed". Suddenly new screen appears stating "this fare not available" and a new price, about $1690. Three options given - Accept, Cancel, or change. Cancel button is inoperable unless you check a box authorizing $25 per ticket in fees to be charged to your credit card. I groaned and just accepted the higher price. My bank declined the payment, but not before a $20 "travel assist" fee had been processed under a different company name, not "CheapoAir". My Bank Visa center was unable to specify why a security hold was placed when the attempt was made to charge the larger amount.
Waste of time, now and when I have to try to have Visa nullify the $20 when it appears on my statement. Ongoing risk that CheapoAir will try to use my credit card information.