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Chaturbate complaints 398

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11:50 pm EDT

Chaturbate Someone please buy this company and set it free

Every night I come on here only to realize I'm being trolled by the same two moderators constantly. Chaturbate must be threatened by my good looks or something because they've hid me from actual people. I can't make money under these conditions. This is terrible. God, Before the site went full fascist it used to be fun to come on here and entertain a room full of people. I miss the life energy, the excitement and customers talking to me as well as each other. Now they just platform their favorite models and outright humiliate models they don't like — why can't Chaturbate be transparent and just tell us they don't want us here or that they only will show us to people during off hours? Guess they don't mind wasting our time, crippling our wallets and deceiving us. How miserable and dull Chaturbate have made this site, when they clearly shadowban models for entire days. Yet this is not surprising, considering all the lies, cheating and deception coming from one half of the two party system which has become known for their less than transparent tactics. Like we're not even people. Just things you could shut off and on.

Desired outcome: cut the games and bs, we are people not cardboard cutouts!

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5:07 pm EDT

Chaturbate I am a model and supporter and I am not afforded the same rights as others.

For the last three (3) years I have been disallowed the same rights as others. Let be specific, the models on two sites are not allowed to be nude or are asked to cloth upon me entering there room. My profile is shown to any ladies room I enter. I am flagged and I am unable to communicate with the model. I hear music they (Moderator / Chaturbate) provide, but I can not speak to the model. My only communication is messages and hand signs. So how does Chaturbate instill equality? So some are equal and others are not? Is Chaturbate harbor discrimination? Why are the models instructed to do certain things to me upon entering the room? Three years ago I had a following out with a person named Mike. Ever since that time, I have had my experiences on Chaturbate almost regrettable. I feel as though I am not as good as other people and I feel people are castigated and red flagged because of incidents with employees or partial owners.

Desired outcome: That I be provided the same rights as my other friends whom I watch get on Chaturbate and communicate with the models nude. That I not be discriminated because of my beliefs.

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11:54 am EDT

Chaturbate Very Important Unban My Account

3 months ago chatturbaate banned my account cutiebamby7 with 32 788 tokens olso for no reasons and dont give me back my tokens and not unbann>! My username in chaturbate was cutiebamby7 and I have 32370 tokens. (I have made 4 tranzactions before and everything was good.) I can not transfer my tokens into cash? The message was "unable to transfer tokens into cash contact suport if the problem continue". I nedd you to fix this realy fast because I need ti buy medical treatement for my mother, I need my money really fast. Today I have recieved today email from chaturabte ticket number is [protected] from chaturbate support that I was banned for suspicious violation of terms. But I not do nothing illegal or fraud or something like that. I need you to reactivate my account and give me back my tokens that I work for. I can proof with id card that my account is clean. I attach here proof of my tokens. I need you to unbann me really fast because I do medical tratement for my mother with my money from chaturbate. I hope you dont play with me because I am serious and I do everything clean and good. I need you to unbann me and give me back my tokens.

Username: cutiebamby7
Tokens: 32370 tokens.

I not do nothing illegal. Unbann me and give me back my tokens. I am very
Seryous situation.
I attach here the proof that I talk true.
My email is [protected]@gmail.com

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7:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate Getting banned

I am writing this email to apologize for my actions on [website name] that led to my permanent ban from the platform. I understand that my behavior violated the terms of service and community guidelines of the website, and I regret my actions deeply.

I take full responsibility for my behavior and understand that my actions have consequences. I want to assure you that this was a one-time mistake, and I will take necessary steps to ensure that such actions are not repeated in the future.

I apologize to the website team and community members who were affected by my behavior. I understand that trust is an essential element of online communities, and I have violated that trust. I want to assure you that I will work towards earning back that trust.

Once again, I apologize for my actions and any inconvenience caused. Please let me know if there is anything I can do to make amends or regain the trust of the community.

Thank you for taking the time to read my email and considering my apology.

Sincerely,

I was banned 4-8-23 at 11

My account name is torishhh

I believe everyone deserves a chance and mistakes like that wont happen again. Im extremly sorry. please revoke my ban so that I can be a part of this community again

Desired outcome: I hope I will get unbanned and if further those stays. I wont say a word if I get banned again

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3:49 pm EDT
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Chaturbate chaturbate

Good afternoon, I was blocked by the site forever, I do not support the policy of prohibition of communication between minors and I know the rules, I complied with all the rules, there were no such messages on my part! Perhaps there were reports of the user who wrote to me about this! I ask you to check all my dialogs because I am sure that I have not allowed a violation, and return my page to Chaturbate! In the letter that sent me the site is indicated "we were informed", this does not mean that I did it! I ask you to double -check all the information! I love my work and I want to return it! My nickname mark_streem

Desired outcome: Unlock the account

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9:23 am EDT
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Chaturbate Account banned for no reason I want to appeal the ban

Psalm 31:24

Be strong, and let your heart take courage, all you who wait for the lord!

Goodmorning maam/sir

Have a blessed morning maam/sir iam the owner of (babygirlasian) )

with out any reason am pretty sure idid not violate any kind of rules until now and hoping you give me a second chance maam sir (w) I lern alot after I got banned my acount

I lost my friend and I lost my family and my boyfriend after I lost my job one think that iwant to reaceve a gift is my acount back this only chaturbate can save my life I lern alot (a) after I lost my job as of today to want to stand agian and hope can u please give may acount back I just wanted to know why my account got banned, as far as I remember that I submitted an Original and legit Id’s and didn’t...

Sincerly:urs trans

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10:39 pm EDT
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Chaturbate One of the models

A model on Chaturbate l o v e l y k a r y scan me out of almost $3,000 that I sent to her in through Western Union and everything for explicit shows that was supposed to happen at her house and never did and kept promise me so I kept giving him money and give me the money I have receipts to prove everything I'm saying and I feel that it's wrong that she's still allowed to be working on that and she's banned me out on there and now I can't get my money back but I spend a lot of money with you guys I didn't have since 2018 my name is Patrick Rogers my phone number is [protected] I feel this lady should be banned from a mechanic and if not then something something should happen because this is totally bad and wrong she is streaming from Colombia but we're talking about and I guess her boss allows her to do this too over there cuz I guess they work for somebody in the room whatever and they keep doing it to play and if they did to me they probably done it to others I will send you receipts that I have for this thank you

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4:12 pm EDT
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Chaturbate Banned without reason or warning and i am getting no reply

I stream 5 days a week for the past 4years... And out of the blue i open my chaturbate page on monday and it says my account is banned and contact support. They are not getting back to me but they are keeping my 14K tokens. How is this acceptable or even legal? I worked for them for soooooo long and never no complaints but out of the blue you just ban me? WHY?

Desired outcome: Unban my account Funmily412

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6:39 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Chaturbate loss all the traffic without reasons

hi i am model from many years(2017) on chaturbate in the last year 2023 i have loss all the traffic without reasons i many followers on chaturbate only by number because are always my followers? for what reason? and in past was also my fans in my fans club their accounts/profile are active with 1000 tokens spend in the last 2 weeks i contact you of chaturbate because I want report some my old followers for rudeness because not open never my room from many months/ 1 year maybe and more(not remember exactly) and not respond never at my many messagges (DM) neither 1 time from last december until at now open another room of another performers tipped much and i am honest and i am economic my price it's at mininum from me neither 1 time and i haven't do nothing of wrong without reasons let me know please TY OK BYE

Desired outcome: because I want report some my followers for rudeness and and disrespect towards me

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9:01 pm EDT
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Chaturbate Potential/actual error in purchasing token amounts

Hi during the early hours of this March 24th I attempted to purchase tokens to my usual some of ten pounds Sterling approximately. This is the consistent sum I always purchase as data history will show . On this occasion I made a simple error and accidentally clicked on the first option of token amount available where my intention was to scroll down the options list to choose my usual sum as stated above , the minimum sum available.

Not realising at first that I had made the error I commenced using the new tokens I had purchased. Following using but a small amount of the purchased tokens to the sum of less than ten English pounds I realised two errors.

1 - that I had purchased the incorrect and maximum tokens available which came to the sum of approximately three hundred pounds .

2 I also noticed whilst checking this mistake that another token request which I had not made or confirmed was being processed and confirmed to the sum of approximately ten pounds .

With regards to issue 1 ;

although I honestly acknowledge the error was my mistake I sincerely ask you with respect to confided the views that I will express.

Firstly I honestly believe the format of how tokens are purchased on the site leaves a considerable risk of mistakes occurring.

I do not consider it fair on the customer that the first option payment amount is the highest value available.

In my honest opinion the sum displayed in the option box should be the the minimum value of tokens available so if a mistake was to occur the customer would be charged only the minimum amount and not be penalised to a high monetary value.

Also safe guards should be in place to actually minimise a mistake occurring to facilitate the customer; such as not having an actual monetary value present in the token value box but actually a list of priced tokens available which the customer could then add to the box thus minimising the chances for an error occurring.

Additional there could be a process in place where once the token value is positioned into the box for requesting there could be a final action in place to allow the customer to confirm that the token amount chosen is the amount intended.

In conclusion I believe there is a high probability for error occurring which is what occurred on this occasion for myself.

To repeat what I have already stated previously my purchase records will show that I consistently only purchase the very minimum value tokens and that should give clear credence to a specific error occurring in my account and I would respectfully request that this is acknowledged and acted upon by management in the form of an appropriate refund.

In addition my Bank where monies are taken from for this process have contacted me to query the actual highly irregular monies retracted by your service as they themselves have recognised the innapropriate and questionable money transfer hence again I respectfully ask you to take this additional factor into account in amending the error.

With regards to my second point where money was taken from my account for tokens which I actually did not request nor purchase I find this particulary concerning as this indicates a breach of security on the site into my account.

Therefore I expect this to be investigated and an explanation forwarded to myself on how this occurred.

I trust that a satisfactory conclusion can be reached from yourselves taking into account that an honest and genuine error occurred by myself and also that there appears to be some security issues regarding the safety of using the Chaturbate Site , something that management should be aware of and amend and not have the customer financials penalised which is what had occurred to me in this occasion.

Respectfully David.

Desired outcome: Financial refund

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This complaint has been resolved automatically due to user's inactivity.

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2:00 am EDT
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Chaturbate Chaturbate

Yesterday i got a model and she wanted to see my lovense for that i told her it hasn't been activated yet and i told her that it on charging mode and will take time to charged as i was streaming since morning and i have only one lovense to that she got angry and started spamming me that I'm fake the fact of the matter is i told her that is the reason I'm not activating my lovense on the site she reported me and my account got banned since yesterday and i have no information what's going on as i have tokens to cash in hasn't been heard from the company since yesterday

Desired outcome: Un ban me don't ban me because third person spam reporting it's my right to what to show to people and what to not nobody can force me

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Update by Alex78265
Mar 23, 2023 11:15 am EDT

It was a mistake kindly make the status unresolved again

Update by Alex78265
Mar 23, 2023 11:14 am EDT

It hasn't been resolved yet

Resolved

Nothing yet but they have failed to respect my rights and one of the user was forcing me to show her my personal belongings to which i don't consider myself entitled to do it's a complete breach of my rights and i should not make accountable for it

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3:39 pm EDT
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Chaturbate Got banned

Regarding my matter,i would only want to add some infos that might be taken in consider by you,please.Most of the "submissive" members are just want to speak and act like they want,they do pronounce piss,[censored],vomit, or blood ,i also been having warnings by support even if i didn`t use word piss, or blood, members was saying that things ,also attached some printscreens, i also respond to that warnings,i also had ,some proofs etc..But never told them to do something and i wont tell them that! its part of the BDSM(mostly like to speak about it,that it is fetish how it is like to be dominated).If it offend the rules,i will stop saying and comply with what they say please.can you please look into the matter and give me another chance? my account is blocked

username : superioralphamaster

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9:54 pm EST

Chaturbate Chaturbate takes no responsibility for their deceptive practices

Dear Shirley Lara, Moderators are not allowing certain models to work on your site. Are you going to do anything about this or do you condone such behavior. You think it's fair that people who prepare for their shows are trashed by your moderators so that they can't make money? Are you going to keep pretending this isn't going on while you do nothing about it or do you encourage such things. Don't you think your company has a right to share their models with their followers and be transparent with them? Don't you feel it is unethical to allow moderators free reign over your site like this, hiding us from customers while planting themselves on our rooms from start to finish and playing all sorts of weird head games with us? This is professional to you? This how how you run your business? People deserve better, no matter how much you look down on them. This is their time, their esteem, their income, their time you are laying to waste. I feel that Chaturbate should confront people (person to person) if there's something they don't like about that person rather than play these games just because [you can].

Desired outcome: make liberal liberals liberal again in your corporate image

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Ghost5037
,
Mar 18, 2023 1:04 am EDT

Greed knows no bounds. It is not free to work on this site and make money. You have to pay chaturbate to work or they'll use you and spit you out. tjey don't care if you waste your time, ruin your nights and you don't make money. CB panders to models who pay them money, belong to studios or buy their acessories/tokens.

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Ghost5037
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Mar 18, 2023 1:00 am EDT

Obviously this company is transparent about one thing: they play favorites and they don't care if you know it. I should add, just because you can see yourself doesn't mean paying customers can see you. However, they often show you to customers without tokens when they feel you've exceeded your usage (i.e. made enough shows for them to sell endlessly on their pay-per-view sites.

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4:28 pm EST
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Chaturbate Banned and do not know why

I was banned from my Chaturbate account(Megadave66) on Friday March 3rd while talking to a model. A notice popped up and said I may have violated the terms of service. I emailed support asking what I did and what I could do to resolve the matter and get my account unbanned. I am really curious what I did wrong and want to be sure not to do that in the future. I feel so embarrassed.

It has been 4 days since I emailed and I have not heard a response. I know they are busy, but I am still wondering what I did and how to resolve the problem.

Desired outcome: I would like Chaturbate to inform me of my mistake and allow have my account opened once again. I promise I will learn from my mistake and nothing was done intentionally. I am sorry.

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9:23 pm EST
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Chaturbate Private show did not display but kept running my token amount down

On March 06, 2023 6:53pm i started a private show with a 1000 TK it said connecting but did not connect then I got a message INTERNAL ERROR i tried ending the private then I got a message cannot cancel the private show, it would not let me just kept going and ran my TK down to 688, i wanted to try again but first i had to contact support to find out why this happened before i try to private again. if it was internal i like to just be refunded my Tokens i lost

Desired outcome: Refund my 312 tokens i lost

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8:22 pm EST
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Chaturbate Banned account

Psalm 31:24

Be strong, and let your heart take courage, all you who wait for the lord!

Good Day Ma'am/Sir,

I'm the owner of the account Asian_pornstar69, I am writing today to formally appeal the suspension placed on my account. My account was initially suspended on November 22 2021. I was told my account was suspended for the following As we trust you are aware, your ability to access your account(s) has been disabled; and, your ability to access your account(s) will not be restored, as your ban from the Chaturbate platform is permanent. Please note that should you access any accounts in violation of this permanent ban, such accounts will be subject to termination without warning and any amounts associated with such accounts will be deemed forfeit.

Please note that due to the nature of your account status, we will be very likely not to respond to emails regarding your permanent ban... However, i truly did not take any actions that violate the Terms of Service Agreement or Community Guidelines, and i believe my account was suspended by mistake because i did not violate any of the rules under by the flatform of the chaturbate. I did'nt do any actions,promote other sites or click other links that doenst belong or part of the chaturbate .I've been waiting for so long to have my account back and learned a lot after i got banned. I lost most of my things that i invest for myself because i need to sell them to pay my bills and provide foods for my big family cause i am their bread winner and im the only one who has work and chaturbate was really a big help for me to stand up again in our life after losing our house from fire accident. The only wish i want for my upcoming birthday is i hope u can help me get my accound back so i can start again and work again in chaturbate. That's why i appeal my case in order for me to be back in the site because i did not violate any of the rules and i am a good performer of the chaturbate so i strongly believe that there is no reason to banned me thank you.

Sincerely yours,

Asian_pornstar69

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12:56 am EST

Chaturbate The games chaturbate plays with models are obvious

The games Chaturbate plays with models are obvious and highly disrespectful. Th newest trend in social media which involves live streaming of any sort is to put the blame on 'networks' when a company like this decides to hide models from customers, shut off their sound and screw them out of work. All random video chat sites and sex camming sites are in the business of engineering human beings. It is not a conspiracy theory that 'liberal' platforms have become as corrupt as their politics: manipulating outcomes to suit their selfish, unethical, sadistic and disrespectful agendas -- agendas driven by Greed. Chaturbate would lie us to believe that customers are boring and enjoy boring things (that the common denominator is always victorious and that strange and interesting people are undesirable pests which should forcibly be exterminated by AI). It is through AI that companies like Chaturbate achieve forcible coercion, apprehending us through behavior modification which rewards our basest behavior and punishes anything which deviates from their closeminded definitions and preferences. I've been sitting here for the last four hours staring at myself while a Chaturbate moderator tries to keep me company, reminding myself that this isn't reality. It is only the bigoted world that sites like Chaturbate would like to enforce in order to create humans in their pigheaded, bigoted, intolerant and completely stupid image. Humans are far better than this.

Desired outcome: why bother.....you'll just keep doing what you're doing and blaming the AI for the way you treat perfectly good models.

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Ghost8068
,
Mar 13, 2023 11:11 am EDT

Get a Life.

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Author of the review
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Ghost8017
,
Mar 13, 2023 7:33 pm EDT
Replying to comment of Ghost8068

Interpretation: This 'anonymous user' has feels she has no life other beyond plagiarized disdain of those living realities which approximate her own suppressed desires. Models have a right to model. Effort takes effort. All work is work. Internet trust is crucial to all entertainers who would like to be rewarded or rejected by people themselves, not bigoted corporations. Donald Trump, where are you? Remember what you said? Or were they false promises too?

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Ghost8068
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Mar 13, 2023 11:10 am EDT

What did the cb model expect when she had signed up for a masturbation web site, besides, whoever does this online for money will never gain reverence, (especially if the individual is new to the site,) for this is one of those portals for incel sex addicts who have failed to please & pleasure the opposite sex in a normal & more dignified manner.

whoever had submitted to those sites is a loser who will never appreciate the beautiful & real pleasure of life, who will always imprison themselves in their own hell & tournament, always seeking negative attention in the worst way.

my advice to this model: get off of those sites & get a real life, because those incel portals are not for you.

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Ghost5037
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Mar 14, 2023 4:16 pm EDT
Replying to comment of Ghost8068

You said, 'this is one of those portals for incel sex addicts who have failed to please & pleasure the opposite sex in a normal & more dignified manner.' True, if you believe some actions are more 'normal' than others. Seeking validation on equally bigoted social networking sites, perhaps, is normal to you. As for screwing being dignified, I'll leave that up to you as well. That said, constantly using terms like 'get a real life' towards a model who posted this complaint is a little more than a personal attack. Working isn't life. It's work. Just because someone provides adult entertainment doesn't mean they don't 'have a life' -- they're, in fact, working to support the lives they have.

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2:10 pm EST

Chaturbate Scammed by model with WhatsApp buying promise - chaturbate

Was scammed by cam girl Dream_venus, after she asked me to buy her WhatsApp with promise of finger in pussy pic, but just sends normal pic saying “ I’m respectful girl “, I tell her you scammed me and tell her I Will report this to cb. She then blocks on her cb page, I assume so I can’t get any evidence, not realising that I have token log record on my acct …I’m also going to phone my bank and dispute payment, so you guys learn scammers cause consequences not just for me but for you too. My names Craig, chaturbate username : perfdude75 …Australian …. she Filipino

Desired outcome: I would like her kicked off chaturbate but doubt you’ll actually do anything but laugh

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8:57 am EST
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Chaturbate Chaturbate.com

Hello! I have been working for 3 years on Chaturbate! Exactly a month ago, a ban flew to me, after that I tried to write a lot in support of the site, I wrote to the forum to the representative, but I received only an email about receiving! Until now, I do not know the reasons for blocking because no one answers me! I was blocked once, because my friend got into the frame, it was 3-4 months ago, this was not repeated anymore! I ask you to appeal the account and if I really have violated the rules, give me a second chance, people are mistaken - this is a human factor, I like the site and I want to work on it, my nickname mark_streem

Desired outcome: Разблокировка аккаунта

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3:07 pm EST

Chaturbate I accidentally threw away a check for $170.00

I received a check from you ($170.00) and accidentally placed amongst paid bills and threw it in the trash. I would appreciate you, in conjunction with MultimediaLLC could reissue the check and send it to me. MultimediaLLC refuse to answer their phones to help me and your automated feedback isn't getting back to me. How should we go about doing this?

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Update by Ghost8017
Feb 25, 2023 6:15 pm EST

If you see this, problem solved. Dismiss this complaint. Thank you.

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How to file a complaint about Chaturbate?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chaturbate. Make it specific and clear, such as "Unauthorized Charges from Chaturbate" or "Poor Customer Service on Chaturbate."

4. Detailing the experience: Describe your experience in detail. Include key areas such as:

  • The nature of the problem with Chaturbate, whether it's about billing, account access, service quality, or any other relevant issue.
  • Specific details about any transactions you had with Chaturbate, including dates, amounts, and the expected service.
  • Steps you have taken to resolve the issue with Chaturbate, including any communication with their customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as financial loss, stress, or time wasted.
This information will help others understand your situation and the severity of the issue.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Chaturbate. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the facts are correct to avoid any misunderstandings.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Chaturbate on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint for any responses or updates. Regularly check your account on ComplaintsBoard.com to see if there has been any follow-up or resolution offered by Chaturbate or other community members.

Overview of Chaturbate complaint handling

Chaturbate reviews first appeared on Complaints Board on Jan 30, 2016. The latest review I assure if I did wrong ban is my justice - but I was banned without any mistake for now was posted on Apr 17, 2024. The latest complaint Account ban was resolved on Apr 02, 2024. Chaturbate has an average consumer rating of 2 stars from 402 reviews. Chaturbate has resolved 52 complaints.
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  2. Chaturbate phone numbers
    +1 (949) 274-7960
    +1 (949) 274-7960
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    23615 El Toro Rd № X344, Lake Forest, California, 92630, United States
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We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

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We are easy, free and open to everyone

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