The complaint has been investigated and
resolved to the customer's satisfactionResolved Chase Bank — stalling on refinancing my mortgage
resolved to the customer's satisfaction
Chase formly Washington Mutual has been delaying and delaying my home loan refinancing. I started my loan process in Jan, now it's May, and my refinancing is still not done. They keep telling me to fill out more forms, making up new rules. My mistake was properly refinancing with the same bank, they probably think they are losing money once I've refinanced my loan. Maybe I should refinance with another bank now, take my business elsewhere. Afterall, I am the one paying them mortgage every month.