JPMorgan Chase review: irresponsible bank

i was deceived into believing my IRA was rolled over at this bank in November, 2006. through a pathetic series of errors on their part, this was opened as an ordinary savings and i was not aware for over 6 months! Chase refuses to own up to these errors and i will wind up paying thousands to IRS since they wont do anything. also, they FAILED to show me as beneficiary on one of my late mother's investments. hence, i will wind up splitting this with another heir. the CEO of Chase is too busy to respond to correspondence. when the smoke settles, they will have cost me about 50 grand due to their ineptitude. fair warning: if you deal with Chase, make damn certain you read every word in any contract you sign with them. obviously, THEY DONT CARE!