CeXlack of customer services and insults said to customer from manager

bought a phone for £155 after 6 months it wouldn't work took it back to cex and told them what was wrong they said leave it with them and come back in an hour I did this then was told it needs to be sent away to look at it and come back tomorrow (18.05.16). Went back next day and was told it was something to do with the motherboard an not through any fault/misuse through myself. I already knew that as it had not really been used and was kept in a draw at home as a spare. YUNUS PATEL who claimed to be the store manager of the CEX shop in crossgates in leeds then told me that he could send it away for fixing which would take 3 weeks and it might not be fixed on its return. He basically wanted me to pick another phone there and then. He also said that it would only have a warranty for 6 months as I have already used 6 months from when I bought the broken phone. so I asked why do I only get 6 months if i pick a new one when it is a totally different phone and how do I know its going to last when the first one hasn't ? YUNUS then started getting angry and told me I was awkward in a shop which had several other customers in. I was shocked as his response to even speak to a customer like that . I asked for a refund for the phone as we was getting any were with his lack of customer care service. I left the shop with a £150 voucher as he wouldn't refund me. I feel terrible after the way I was spoken to and treated with no respect and don't now no what to do as I now have no trust in any of the products that could also turn out to be faulty or the CEX service its self

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