The complaint has been investigated and
resolved to the customer's satisfactionResolved Certs, Inc. — Unethical business practices!
resolved to the customer's satisfaction
The $100 of free gas must be purchased in exact $10 increments, once per month. Didn’t know about that one. Do not be 1 penny off or the entire offer is null and void! That was easier to do when gas was $1.50/gallon. How do they get away with this crap? With every $10 submission, it must be accompanied with a self-addressed stamped envelope. Of course, you don’t know about these restrictions until you actually try to take advantage of these “benefits”. My opinion is that they try to make things as difficult as they can for you so that you won’t bother trying to cash in.
Now for the one that really has got me going – the 2 free round trip flights. Again, you don’t know what this process is until you try to use it. We mailed the activation form with passport copies on 12/16 as required. We then received a reservation form and mailed it in on 1/29. How’s that for a 6 week turnaround? We also sent in 2 $50 money orders, as required. Of course, they didn’t tell us about that. Wasn’t this supposed to be free flights? Now, the mistake that I made is that they instructed the money orders to be postal money orders. Not being as savvy as I probably should be, I went to my neighborhood Safeway store and purchased 2 money orders. A money order is a money order, isn’t it? On 2/22, we called to find out what the status was. They told us that it would take 30 days for them to process. Huh? What’s with that? On 3/7, we received a letter from them stating that ‘Due to non-compliance with the terms of this offer, we are unable to process your travel request due to the following reasons: Deposit was not in US Postal Money Order form. Please do not resubmit any documents to re-instate your certificate. The offer remains void.’ That was another 5 weeks to get this response. In the meantime, another flight discount coupon that we could have used as a backup expired. So now this is actually costing us more money than it would have if we had just not gotten involved! And my wife wonders why I’m so skeptical and entrusting of such organizations. Oh. One other thing. Also stated was this: ‘We apologize for this outcome; however, there is nothing that can be done.’
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