Menu
Login
We were asked to provide $150 in order to be eligible for 2 round-trip Jet Blue airfares that we were entitled to after having listened to a lecture on becoming travel agents. Since we declined to be travel agents we were given a form to complete and return to Certs, Inc. Our $150 refund has never been returned.
Sandra & Marston Nauman
[protected]@sbcglobal.net
The complaint has been investigated and resolved to the customer’s satisfaction.
Agoda
1218 reviews
Hotels.com
973 reviews
Monster Reservations Group
45 reviews
Airbnb
228 reviews
Caledonian Travel
20 reviews
The refund was issued in a timely manner, as all requests to Certs, Inc are. Normal processing takes 4-6 weeks, no matter what the request. The check was deposited, and posted the Certs, Inc bank account exactly 7 days after this posting.
In the future, please address Certs, Inc directly for any requests. Our toll free number is [protected].
Manager @ Certs, Inc.
That's funny, I have been fighting with Certs since June when they had 30 days to refund my $150.00. (They never would honor my travel dates, gave them 4 alternate dates! When I asked for a refund, they said it would take 30 days to get it back. When the 30 days was up I called them and they said they were going through changes in their processing dept. and it would take another 6 weeks before I saw my refund! Now its 2 months later and still no refund, I can't even get through on the phone! In the process of dealing with an attorney, sent them a demand letter, still no reply yet! Christine Lopez, Concord, California
I will continue to complain public and private about the scam that you are running. You do not make call back numbers or in any way respond to communications. I am searching for ways to collaborate with the many people tahe are complaining about your lack of business ethics. bobvogel@mindspring.com