Century Link/prism Tv — bad service
century link internet & prism tv sucks!! we had it installed back in April in order to lower our bills some. What a mistake. I want my comcast back. Since day 1 service works 40% of the time. Not one single day goes by without a problem with internet/tv. I work from home & rely on my internet yet it goes out every single day for a portion, the rest of the time its too slow to even open a page. I test speed daily and rarely do I even get over 1mb(whatever the abbreviation is) when im supposed to get 10. I am losing money every day since i got this service. How can I work, when my internet doesnt? Then the prism TV- the worst. Every day the Tv shows freeze up when they dont, they will freeze up for 5 seconds, work 5 seconds, freeze up 5 sec and so on. The main DVR doesnt have as many problems as teh regular boxes in our bedrooms. My daughters have to put a DVD in daily because TV wont work. The past week has been more than frustrating- for 1 weeek we have had no TV in teh bedroom except for 7:30am to about 2pm but we cant watch recordings at all. Then last night the effed up service, we had no tv when we did get it back every single one of our recordings was deleted. which seems to be pretty common. half our recordings will just go missing. what the hell are we paying all this money for, for a service that does not work even close to 100%. With comcast whenever we lost service they would automatically credit our account with a partial refund. Century link wont even acknowledge the problem, they give every excuse in the book to make it not their fault. Ive read all the complaints why are they not doing anything about it. Why would they want to have such crappy service. I never ever had to deal with anything like this with my comcast. No wonder century link makes you sign a 1 yr contract- they know they suck. I just want 1 day where i dont have to be so frustrated with my TV or internet. the stress this causes me is ridiculous OH and on top of it all they didnt send us a bill for 3 months, now we owe 530.00 in full. They said they sent to email which we checked- not even in spam. many times we called up about where our bill was but they asked for phone number & acct # which we had neither so they wouldnt help. Hello..they cant look up our name & address? ###s~~~
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This is Joey with CenturyLink. I'm sorry to read about the trouble you're having with your Prism service. Our team would be happy to look into this for you. Just fill out this form, http://on.fb.me/pDFnvq, with your information. Once received someone will look into as soon as possible. Thanks.
Joey H
Manager, @CenturyLinkHelp Team
[email protected]
I agree with the above complaint. Prism sucks bilgewater. Phone service is useless. NO caller ID, No long distance, NO secret code to the gouger that actually provides long distance. TV freezes up regularly. Where is the 14.95 internet they talk about? My bill says 19.95. Talk about recording 4 programs at one time...you don't [rovide enough good channels to FIND 4 programs wirth recording. I would gladly trade you 5 mexican channels, 4 shopping channels and all the religious and sports channels, for the history international, military, ionsat, and several others that actually have decent programming. I'm ready to go back to comcast. They are more expensive but at least the phone and TV service is better. Never had comcast freeze up regularly.
Yep, I agree with all the posters. Service sucks. Phone without caller ID IS useless. Constant calls from telemarketers, wrong numbers, solicitors, etc. I was told I would get this "service" for $79.95 a month. First bill was $183.00 and the second was $111.00. Internet service works, but for $37.92 a month I could get better service from a variety of providers and save approximately $20.00 a month.
I'm looking to get some information about rather or not we should get Century link or Comcast. if you have one of these and could shoot me some quick advice I'd appreciate it [email protected]
I had Comcast and went to Centyry Link / Prism. Big BIG mistake. Tv freezes up, internet speed is slow, way below what they say we are to get. Had modem replaced, issue remains.. now I cant get service at all, and do they comp you, NO.. they will send someone beween 9-5... what we have no live but to sit and wait on a tech. Their service is worse than Comcast and wasnt pleased with them when I left, but I may have to pick the better of two evils.
I agree, this is the worst mistake I could've made. Now I've got to find a way to hook up my DirecTV all over the house. Because they don't tell you that if they take it back you are stuck.. I can't believe the deceitfulness that I ran into with century link from their webpage directing you away from looking at direct TV and then pouncing on you when you start looking at prism and they don't tell you the whole truth.
I, too, am an unsatisfied customer. The worst part of it is, when I think that Comcast was better! I HATED Comcast and was ready to do anything to get rid of them as long as it did not require a dish. I live in a wooded area and a dish would not be a solution. I jumped when Century Link offered my area Prism TV. No research, just a dumb-### jump! I've been kicking myself in the head ever since. Channels "freeze" EVERY DAY. I have to re-boot the system on a regular basis. Can you imagine watching the College World Series and the FREAKING CHANNEL freezes???? Yep! It happened to us! I do work from my computer at home and on June 21, 2012, my internet connection was down for TWO HOURS. Yes, I'm keeping a log. There was NO REASON for the internet to be down. I still had TV and telephone. Yeah, I know, I'm the dumb-### that bought the "BUNDLE." How does one swallow their pride and go crawling back to Comcast? This is ridiculous because I don't know who I HATE worse!!! Right now I am wallowing in my skrew-up and I am miserable.
In all fairness, I neglected to mention in my previous blog that my service area is Tallahassee, Florida. I say this because perhaps areas that have had this service for a longer period of time might have been able to work out the "kinks". I have no idea if that would make a difference. All I know is that the television broadcasting and internet service sucks here.
Can't figure why my TV isn't working when we got an automated call saying it was? I think my head will blow off before this is resolved. The other day we finally got tired if the stupid thing freezing up and uninstalled everything and bought an antenna. Thought I could hook up to my old modem and get online. Nope can't do that. So I called to cancel and they duped me big time, first he said if he lowered our rate to 73.00 for a year and he would personally handle our freezing problem if we would stay. Yes, then he said it would be 93.00 and I misunderstood him. Finally it was 131.00 and I was about in tears with his fast talking. We agreed knowing we wouldn't keep them long. Well they said they would send a truck out between 1 and 5 to fix the problem. That was yesterday and we are still waiting. Worst company I have were worked with. They are on the way out!
Well it saddens me to say, but I'm glad I'm not the only one who has these problems, and hates century link/prism... we switched from Comcast for a lower bill, the first lady we spoke to said they would match Comcast price w/ more channels. Come to find she lord and now we are pay $130.00 a month when Comcast only wanted $60 for the same service. That's the first problem. Now we have had century link for maybe 6 months now, and everytime it rains I lose all service u till the storm stop, which is bull ###, now I am starting to randomly lose service for no reason at random times during the day. And I will be with TVs & internet for anywhere up to 20 minutes and if you have toddlers you know that's not good SO IN A NUT SHE'LL THIS CO.PANTS SUCKS.REALLY BAD. THERE TERRIBLE, I WOULD SAY THAT ANYONE WHO GETS THERE SERVICE AFTER
SORRY I GOT CUT OFF. BUT TO FINE USHER WHAT I WAS SAYING. IF ANYONE DECIDED TO STILL GET CENTURY LINK AFTER READING THIS THEY ARE DUMB. AND IF YOU SENT LUCKY ENOUGH TO READ THIS I'M SORRY THEY GOT YOU TOO. THEY ARE BAD BAD PEOPLE AND HORRIBLE SERVICE. AS SOON AS I HAVE EXTRA MONEY I'M GOING TO COMCAST... CENTURY LI K SUCKS ###
I am having all kinds of problem with my TV services-constant pixelation and freezing. This is the worst TV services I've ever had.
Cape Coral, Florida
High defintion channels freeze. Internet drops every almost every 30 min.
You know what i think century link is being shady i think they are running out of bandwith and are putting too many people on their service even though they know their system cant handle everyone. Just a guess. Thank god i dont play online games anymore i would be fustrated as hell havin to wait 30 minutes to be able to use the internet and getting dropped in the middle of a game. The tv freezes like a mother###er. The tv and internet goes out when it rains even though it doesnt use a dish. Prism is actually a downgrade from the original century link.
Same problem here in Angier, NC. We have had Prism TV for about 4 months now and it is getting worse by the day. It's constant freezing, skipping, jumping and sound cutting in and out. We call and they have a Tech guy come out about once a week and he replaces some ports outside saying they went bad and some other stuff but 1 to 2 days after its back to the same freezing and mess. They should be coming out yet again and if its not fixed this time we will be going else where for our TV needs.
I have it for 17 months and they have been at my house at least 30 times and I dont know if they dont know how to fix it or they think im crazy but as of today its out agin and I chatted online and got this woman that was very crappy with me so I printed the caht out and will mail it to the corp office, I think I will call the utilities commision and see if they can get it fixed or just go somewhere else...Cause they bite!
ABSOLUTELY THE WORST PROGRAM ANYONE COULD GET!!!
I agree with the previous posters in that I have had this DISservice for the past six months and have had nothing but problems. When I call to complain and/or ask for help they try to make it my fault. The remote is a piece of crap just like the rest of their DISservice.
When I call to discontinue this daily horror, (they call entertainment), they have the nerve to want me to pay a early disconnect fee. They should be giving me money back for all the NON-service I've been paying for the last 6-7 months!
IF ANYONE LIVING IN THE SW FLORIDA REGION, OR ANYWHERE FOR THAT MATTER, WISHES TO JOIN ME IN A CLASS ACTION LAWSUIT AGAINST THIS COMPANY PLEASE EMAIL ME AT: [email protected]
I am so glad that I read these reviews---Directv is very expensive and I was about to leave them but will be holding off as a result of all of these reviews. I thank you all very much for your information and am so sorry that you have gotten stuck in this whole situation.
I've had Prizm for one day and already I am some pissed off. My internet is working fine so far so that's not a problem. However my Tv just went out completly. It's an older Tv so maybe it just gave up the ghost when it had to handle the Prizm program. So ok, I'll go get a new Tv tomorrow and see what happens with it. I need a new one anyway as I like the flat screen better than my old one.
I'm 70 years old and living on SS so to have to buy a new TV is gonna be tough for me. But I'll give Prizm one more chance to see if it runs and if I can learn how to run it right. It is fairly complicated for me. We'll see what happens. pete in Bonita Springs, Fl.
I was going to call century link tomorrow and set up an appointment to have them come out for a new service. I just moved from my old location and had com cast. Never had any problems with com cast just heard prism TV was much cheaper. Thanks to all of you I won't bother making that phone call to center link. I will be calling com cast!!! THANK YOU FOR YOUR REVIEWS
century link knock at my door in nov. of last year, offered one month free no obligation required is a promotional offer just to try out their service for one month...and why not is cheap, so went ahead have tv, internet, phone installed in nov. first day i was frustrated with service right away the channel that i used to watched for free with cox cable, are not available with prism tv ...is available but i have to pay...service suckssssssss...everything sucks ...i don't appreciate some company turned my account to a collection agency???????..after i was being told one month try out is free... I can't believe your company is ripping me off plus, trying to ruin my credit ? I was being charged for their JUNK equipment for holding it hostage...let me tell you something ...i don't want that JUNK in my house is no good ...another thing Century Link additionally charging me $85.00 if somebody come to my house and pick-up their very own JUNK equipment unbelievable...you came to my house installed equipment and the service for free...then you should come to my house and pick it up...i am not going to carry 35 to 45 lbs equipment standing in line at the post office ..not worth it in my condition...this company is such a big LIARS...BAD SERVICE...POOR SERVICE...TERRIBLE SERVICE ...CENTURY LINK MAKE SURE TO CLEAR MY RECORD WITH THE COLLECTION AGENCY...COZ CHANNEL 13, 5, 3, IS ALWAYS THERE TO LISTEN TO MY STORY.
I am glad to see all the useful information about Centurylink because I was about to join them & have decided not to. But, may I please also advise anyone who uses Comcast to check their monthly bill carefully because when my husband & I decided to pay our bill 3 months in advance, we never caught that our bill fluctuated badly from month to month for a whole year! I'm talking about $20-$50 a month differences. Our health did not allow for us to go in to show what we caught. They sent someone to hang a flyer on our door & the person actually tried to open my door!! Second time both of us had been home with the flu & they tried again!! Luckily door was locked otherwise they would have been shot!! I guess they are the lesser of the two evils!! They need chairs at all pay stations for disabled people!!!
I have researched and its not just century link I have direct TV Geni and it has major problems and as so dose dish Hopper and Comcast all of us are being beta tested! At a High price!
I was going to switch to prism over 2 yrs ago and backed out due to complaints. Well a friend of mine got it and loved it so I made the switch a year ago and actually love the service. The internet speed could be better and probably isn't good enough for those "BIG TIME" Gamers, but for an average user with children that play some games and watch videos it is fine. My tv maybe freezes on 1 channel every couple of months. I am in Las Vegas so maybe the service kinks have been worked out in my area. So far so good. I do have much more then I did with Comcast. I don't really have a contract, but a price lock for 2 years. I can cancel service at anytime. With Cox I had to call and complain every 6 months to get a discount. It runs out and the tell you to call back and complain and they would extend it again. Why not just lock the price in ???? The issue I did have with Prism is that my service was interrupted due to non-payment. When that happened with Cox I paid online or on the phone and service was restored immediately. With prism you need to wait until working hours. Also, Cox allows payment plans if needed Century Link will give you an extra 10 days or so to pay in full. Not much of a payment plan. But with the actual service I am very pleased. My remotes are giving me some trouble but that is the worst of it. I have had many compliments on how good their clarity on the tv is though. I hope the service as improved with everyone else.
From Las Vegas i agree with everybody. Don't know anybody who likes their service except the individuals who do their commercials. If I really want to watch a program I go over to a house that has COX or direct TV. The service person (Joe) said in Dec 12 he would be back the next week, we are still waiting on 9 May, but it doesn't matter because he couldn't fix it any way My contract up in Jul going back to Cox. Had Cox over 10 years never had as many problems than I had with Century Link in 10 months. How do companies like Century Link stay in business. In the 10 months with Century Link the bill has never been the same. I could go on and on, Century Link is the WORST COMPANY I've dealt with. Everything that's been mention has happen to me. One morning got up phone was dead no telling how long. If TV not working you call number then they tell you there is nothing they can do to fix it, then hangs up
Our Century Links Prizm TV and Internet keep on freezing every 2 to 5 minutes. Called Tech support in the past week every single day. They ask the same questions every time and completely incompetent to solve the issue. Many excuses such as fiber issue, engineering issue, the lines tested OK, network programming, neighborhood wiring issue and on and on. I spoke to their what so called Managers and experienced the WORST customer service I have ever encountered. One Manager started to cancel my contract and informing me with the charges for "Early Termination" fees of several hundreds of dollars. These people feel empowered over their customers because of a fine print in their Contract that force you not to cancel even when they can not repair or fix your issue. I am ready to switch back to Comcast even with those termination fees. I scheduled appointments with their Techs and spent over 4 hours waiting for them to show up and they never did. Their excuse that a ticket bey the previous Tech was entered incorrectly.
I live in the SW part of Las Vegas and recently got Century Link Prism TV pkg bundle. I have had it once before and loved it and was so pleased to get it back. I have had Cox cable and I have had Direct TV and prices don't even compare to what you can get from Century Link Prism package My only complaint with the service is the internet. I have had their techs out here several times because of it and they have changed switched and rewired etc and still internet will drop signal and they cannot figure out why or how.. I feel bad because they are at such a loss. Unfortunately when you end up having internet problems it does cause problems with your TV signal. They go hand in hand. So I am thinking if they can get a handle on the internet problems out there in their lines problems should be solved. Having all 3 of the services Prism is by far the cheapest around and the quality of the picture is pristine. It never felt so go to do the break up dance with Cox Cable... Although if Century link cannot get their stuff together for internet. I may go back to Cox for the internet only...Unless I am forced to I will never go back to Direct TV or Cox Cable for any of my TV viewing.. Way over priced and their customer service really does lack.
Just received this service today after having the installer over her for 8+ hours. Leave and come home and the channels are all freezing, tried watching a show I had recorded and ummmmm nothing just freezes...I will not be keeping for the 30 days I can tell right now...Prism is a good concept needs to be fully functional...will be calling Century link in the morning.
don't ive heard at&t are more than worth the money u can do six thing with that system so I would stay with the crooked prisim and get at&t unless its in your area now...Today we have a hint of showers now im paying to watch that most annoying alert till the storm blows over and the day we need to listen to it people will turn the fckm thing off this is pure c*** station
BEWARE !!! I used to have Cox Communications. I have two homes that I switched to Prism. Prism has good points & bad points. THE GOOD POINT (AND THERE'S ONLY ONE) is that if you like movies, their programming is very good. They have a wide variety of movies, many lesser films by name actors, that they rotate well so that you don't have the same few choices that seem to play forever like most cable providers. Now, THE BAD POINTS. I got Prism in my home. The reason that I decided to try Prism is because all the movie channels were included for the same price as I was paying Cox without those channels. Well, surprise, surprise. They lied to me to get me to sign the contract. Then, a couple months later, all of a sudden, my bill jumps $40 per month. I was going to cancel but my wife & granddaughter like the programming and wanted me to keep Prism, so I did. Now, regarding my other house. I have a vacation rental home that I switched to Prism (before they raise the price on my home service). Again they told me that for my $145 per month I would receive all the movie channels. Well, guess what. They lied. Less than three months after I switched that house to Prism I was at the house doing repairs and turned on the TV. All the movie channels were gone and so were half the lower numbered channels. I called Prism to ask them what happened to my movie channels and the other channels. I told them I used to have those channels and now they're gone. The customer service rep I was talking to told me that I never had those channels. I told her that I know I had those channels because, due to the East coast feed they were distributing on the West coast, the adult programing came on at 9 pm. Therefore, I had to use the parental controls so that renters with young kids wouldn't be expecting Disney and end up with porn. Then the reps told me that if I only had basic service and that if I did have the movie channels I had them by mistake. I told her that the only reason I switched to Prism was because they told me that those movie channels were included. Then she told me that if I wanted to pay $30 more per month they would give me back the movie channels. I told her that I wasn't going to pay another $30 to get what I was told I was getting when I switched to Prism in the first place. I decided to cancel and go back to Cox. Then they tell me I have to pay a $90 cancellation fee. I told them I'm not paying it. I was told I would receive certain services from them. They failed to deliver at the agreed upon price. If they had delivered what I was sold, I wouldn't be canceling. I'm not responsible for their failure to deliver as promised. I like Prism programming but I don't like getting scammed. CENTURY LINK - PRISM PULLED A CLASSIC BAIT AND SWITCH SCAM ON ME AND IT PISSES ME OFF. PRISM LIES TO YOU AND TELLS YOU YOU'RE GETTING ONE THING TO GET YOU TO SIGN A CONTRACT. THEN THEY EITHER JACK UP THE PRICE OVER WHAT YOU WERE TOLD OR THEY DON'T DELIVER WHAT YOU WERE PROMISED AND THEN DEMAND YOU PAY MORE TO GET WHAT THEY TOLD YOU THAT YOU WERE GETTING IN THE FIRST PLACE. THEY'RE A RIP OFF SCAM AND I'D BE VERY CAREFUL IF YOU DECIDE TO TRY PRISM. I don't mind paying the price if I know up front what the price is and what I'm getting for that price. I have a big problem with any company that lies to you to get you to buy from them and then doesn't deliver or tries to charge you more than agreed. LASTLY, PRISM HAS CONSTANT TECHNICAL PROBLEMS. In the middle of watching a movie or a football game, all of a sudden the picture gets all pixelated and the sound all garbled. Sometimes the picture just freezes and the sound stops. Other times just the sound goes off. Technical Support told me that if the sound goes off I needed to wiggle the HDMI cable to get the sound back. It worked, but sometimes I had to do it a dozen times a day. Even as I'm writing this all my channels are pixelated and the sound garbled. I called Prism and they said they're aware of the problem, it's a nationwide problem and they have no estimate of when the problem will be resolved. I won't be watching the Super Bowl on Prism, that's for sure. Bottom line...BEWARE OF PRISM. DON'T TAKE MY WORD FOR IT. GOOGLE CENTURY LINK, PRISM, REVIEWS AND SEE WHAT OTHER PEOPLE HAVE TO SAY. If you get scammed like me, I suggest you file a complaint with the FCC. That's what I plan on doing.
Just got prism. Wanted to see what football is on tv today. Not possible to do easily with prisms remote and/or internet. the little guide on your phone is sadly the best bet.
Worse yet, the guide search engine on the internet only searches titles, not description, so if you want to see if MIssouri is playing today using search you are SOL.
Here's an idea. Hire a programmer for a week and build a usable guide filter system and guide search system so you can see (at the description level) at a glance what sports are on; what movies are on; what family programming is on...
This is sooooo basic and I cannot believe they do not have this...like I have an hour to click into each football game to see if it is the one I want...really?!
I have had Prism tv for 9 months and have virtually NOT 1 issue. I have never experienced a single pixelation or freeze. I have figured out that it is all about the technician who installs it. I had a great installer, he took the time to explain to me that it is nothing, more than a network, and if you use coax cable (which does not deliver hd, I dont care how many shields they put on that crap). For this service to work, it has to be cat 5 to every set top box. I would be willing to bet that the majority of the complaints come from households where coax has been used or reused. Also, dont let them put the wireless set top boxes in your houses. The wifi signal is all on 802.xx band and we have overloaded that band with all the damn wifi things in our lives. I did away with all wifi in my house.. Call Centurylink and tell them to send someone whi knows what they are doing. And get rid of the coax, for the love of God...its 2013.
I hate prism tv. The channel freezes. when I try to back up a movie ti jumps to live tv and I cant go back. There is no search to watch series like TWCable. It was suppose to lover my cost but I could have lowered my cost by dropping HBO because to lower my cost I lost me HBO any way. I get notices that what I am watching is unavailable due to DVR recording and nothing is recording... I hate it. We were not suppose to be on a contract but my son singed for insulation and it was a 12 contract. I hate it...
Trying to save on monthly bill with Cox here in NE, went Centurylink! Huge mistake! Have no idea about internet service, phone service (didn't get to use them)but use Prism tv. We've only had it 5 hours. It's going out of the house by 8 a.m. Tomorrow. We asked to bundle and put 2 of our TVs on Prism. They never said that our remaining 4 TVs would have no service at all without buying box for every tv in the house. There was absolutely no mention of that, not even by the arrogant installer. Having Cox coming tomorrow to reinstall everything but hate them, too. Where is the FCC to protect us consumers?
Thank you so much for posting the complaints, i was looking at moving to century link. But NO way after see this... Sorry for all, hope it gets worked out
I'm with you all Prism tv/century link is not the first chose for customer service. I have Prism at two location and I was told the price would not go up at all, well it's gone up three times in less than 7 months. I was sold the moon and got the peach.
When you think Prism TV, think “Bait and Switch.” Everything you read on these pages I have experienced.
Some not to the same extreme but still have them. I was promised free HD for life upon signing.That sounds great. Problem is they don’t have HD in my area. The service rep I spoke with didn’t bother to
even try to help, just sent me directly to the retention section. My option was to use my “Free” cancelation
within the 30 day widow and by the way pay $90.
My wife went to Prism to save $$$. Trust me you will lose
your sanity trying to deal with them and that is not worth any savings in my
opinion. I stop just short of calling
them straight up liars as I’d hate to be sued for some “defecation of character”
stuff. So I’ll say they are very far
from being honest. Save your time and
money.
Works great for me. I live 30 minutes away from Phx, AZ. I love my service.
I currently have CentruyLlink for phone and internet service and Direct TV as a bundled package. I will say that I have had very few problems. Internet service out only a couple of times for a limited time. TV service is excellent but expensive so I thought I might give Prism a try but after reading these comments...no way. Look CenturyLink, there is no excuse for such poor service, if you can't run a service properly, then get out of the business.
WH
Colorado
I have Century link, my internet goes out every single day, the modem I rent from them isn't compatible with my older laptops or my blu-ray player. I have called to complain and they told me to take it up with the people who made my laptops and blu-ray players..Dell and Sony. I asked for a tech to come out to try to troubleshoot my computer issues and he called and cancelled saying it was an "outside issue." Oh yeah, and century link renewed my contract without my authorization. They claimed I made a phone call to them on a certain date to renew my contract, I checked my incoming and outgoing calls for that date and week and I had none to century link, my only phone calls that week were to my boyfriend and sister. STAY AWAY FROM CENTURY LINK!!!