United States - 80202
The true story about qwest internet.
Pay attention closely and expect this from them.
1. Qwest will tell you it's a certain cost when you sign up, this includes an advertising price. It turns out to be $+++. ++ more than expected when the bill comes. True false advertisement. Isn't that illegal?
2. Billing is very confusing and filled with charges ranging from this to that. They even repeat some charges but it isn't calculated but instead shown to throw you further off. Basically their billing is tricky and filled with loopholes.
3. Speed 100% unguaranteed. Speed is nearly always barely 80% of the advertised speed. If it says 1.5 mb it's 940kbps. If its 7.0 mb it's 5.4 kbps. They than turn around telling you that you are a [censored] for expecting full advertised speed and they'll give you a bunch of technical mumbo jumbo about how they only guarantee 50-80% of the actual speed and the reasons are because of how far you are from civilization. Even if the box is 1 block away or right by your garage.
4. Qwest will try and sell you the lowest available speed to your ##. They will lie about availability and tell you it had jsut been upgraded. Then days later offer you a faster speed but now you have to submit to their 2 year contract to change your "offered good package".
You are now tied to a 2 year. Or lose your "offered good package" and pay higher price. Or you can just keep your 1.5 mb : (.
5. Free months? Maybe... They will tell you you get 3 months free. But instead you get charged full price until the 3 free months are calculated in months later. By then you have already paid full price for months and end up crediting/overpaying them for your own good.
6. Bad service. When their techs come to fix things they can't ever figure what's wrong with the lines and always end up drilling new holes everywhere for new outlets. Sometimes they make it worse! You end up paying for it. If its your house wires or anything near your house for that matter. Unless you pay for their guaranteed service plan where they fix things free everytime it's down at a monthly fee.
7. Dsl upload is never mentioned and you are led to thinking that they are as fast as cable. Truth is their upload speed is nearly 700 kbps and unreliable for video conferencing or becomes very laggy when you are connected to 4-5 other things and the upload becomes maxed. False advertisement again. They claim they are as fast as cable. Not uploadwise. Not even close.
8. Tech & reps stink. Qwest reps all have 2nd grade level education. They only ask you 4 things. Your name, your last 4 digit of social security #, how can I help you, and we are sorry for the inconvenience. That's all you can expect from their reps. And so you'll always have to wait days before you get a tech out or your problems solved which could take months later. It is as if the techs and the reps don't know what the hell dsl is all about. Could it be the modem? Your home phone line? The wall outlet? The wire going to the outside box? Basically you'll have to tech yourself.
Here's some tips to battle their stupidity.
1. Complain and threaten to quit and go to comcast. They will credit you 100+ for the stay. This speed things up and the techs fix things faster. It also people turns your internet speed up mysteriously.
2. Never sign up!!!
3. Quit if you have!!!
received a postcard in the mail stating 8 day / 7 night "birthday" cruise. No company name or email address. Only a toll free number that can only be called monday - friday 9:30 am - 9:30pm, or
saturday 9:30 am to 2:30 pm ET.
I called to inquire the name of the company & tried to find out what they are selling. I spoke to "Monica", who only told me that they are
"LBV" travel in Manalapan, NJ. There is no such listing for a travel co.
in that town, by that name. I found a toll free info sight that shows it to be a company "Qwest" for direct TV & cable.
Toll Free Number Information for [protected]
Number Status: IN USE
Status Date: 10/30/08
Company: Qwest/LCI International
Contact Number: [protected]
Description: Qwest provides voice, video and data services across America and the world.
Problem: July 27, 2009. Qwest customer service made an error by pulling a payment out of my savings account versus what was authorized (checking) which caused a domino effect of fees: Bank fee $25.00 return of check to Qwest for non-payment (as my bank does not except saving withdrawals), $25.00 Qwest Fee for non-payment of bill, inturrupted service of Qwest service for client, and numerous telephone calls and computer time utilized to track down error.
Results: Qwest did AGREE THEY MADE THE INTIAL ERROR of using the WRONG SUFFIX on the with drawal of funds from the bank, which caused the insuffencent funds fee from the bank to the client. In turn which brought forward the NSF notification on the Qwest Bill to client, and the inturrupted use of service for client.
Client request: Was logical to ask for Qwest to send a letter or fax to their bank (to which was required by bank) so they may be returned the $25 fee that was charged due to the mistake on Qwest action. Also remove all NSF fees from the Qwest bill.
Results: Client on that day paid with another CHECK insuring the Qwest customer service member placed correctly in to the system this time payment so bill was properly taken care of. Qwest REFUSED TO SEND FAX OR LETTER TO BANK, OR PROVIDE ANY REFUND IN THE AMOUNT OF $25 FOR THE CHARGE TO WHICH THEY MADE OCCUR from their error as they said IT WAS NOT THEIR FEE? They did state they would take off their NSF fee.
How big of them after being a client of theirs for 15 years, and paying my bill on time every month. I felt SOOOO SATISFIED with their customer service. Over all these years I over looked the 75 cent charges they charge on some call fee that we were NEVER MAKING as it was a hassle to get them to take care of it, and NOW THIS...
I AM SICK OF QWEST and their customer service. As a client we know if we do not pay our bill they turn the service OFF, but if they make a mistake we pay for it no matter what. I say drop them if you can.
Technician removed my password on e-mail and completely screwed up my e-mail after 1 1/2 hours on the phone he said I would have to have it fixed by Mac after he screwed it up. I asked politely to talk to his supervisor and he pet me on hold and no one came to my aid after another 1/2 hour on the phone.
When I first ordered Internet. I was told there was only 1.+ meg available at my address. Upon completion 5 megs was available. The LYING offer part is where 5 MEGS is available right after you get 1.+ installed. So now I called and got it switched to 5.+ megs but now I see an offer for even HIGHER speeds.
Billing came. Now I was told it was about 60 a month. The bill said 125+. It gets even more tricky. The sells rep tells me they charge me 1 month ahead and that the real payment was 75$ but this is weird cause why does the paper say 125+? And what if I pay 75$ and next month is still I owed -125+. Next I am wondering how the next bill will be since they charge me 1 month ahead does that mean that the next bill is 0 or PRO rated in weird ways? Next issue is MODEM. They said I get to keep my modem but now they send me a NEW ONE and I am still being charged for my old one till they get it back.
I am all confused and well pretty disappointed QWEST runs their business this way. If I had so much money and didn't mind being misinformed or trickly billed I wouldn't be PO'd but I am jsut a single father raising 6 kids and this really sucks.
I keep getting phone calls from this company. My caller ID identifies them as "SUNROCKET DID" but a reverse...
When I was trying to get internet service from Qwest I spoke to four different agents and each of them said that the previous agent was wrong and that the agent I was speaking with was correct. I got four different answers and none of them were correct.
I was told that I would get a modem sent to my new address and that I wouldn't need to be home. Then I was told that I needed to be home and that the installer would bring a modem with him. Then I was told that the last agent shouldn't have canceled my order and that I would have a modem sent to my home yet I would need to be there to sign for the package from UPS. UPS left one modem on my porch and another modem on the porch of my previous address and no one signed for either. An old neighbor called me and said there was a package from Qwest sitting on the porch for a few days. I recently had a stroke so I had a friend drive me there to pick it up. Both modems were not the correct one.
I called and spoke with a "Supervisor" who did finally send me the correct modem but told me that all I had to do was take the packages to a UPS store and tell them that I refused the shipment. I asked if I needed a return label and she assured me that I didn't. I had another friend drive me to two UPS stores (the only two in my town) and both told me that they do not accept packages to be returned.
I called again and was told that a UPS agent would come to my home between 10:00 and 2:00 to pick up the packages. Of course no one showed up and I called back that night at 9:30 pm and another "Supervisor" told me that UPS would still be there that night. Of course I knew that he was lying.
I called again and spoke with another "Supervisor" and was told that she would call me back which of course she still hasn't. I spoke to another "Supervisor" and was told that I had to wait on the phone while she contacted UPS. I explained that I was using a cell phone and was already over on minutes trying to talk to someone from Qwest and she refused to help me. I also had to stay home from work waiting for an installer who never showed up and a UPS guy who never showed up. I am out over $200 and I still have to pay overage fees to try to get this resolved.
Each agent and "Supervisor" told me that even though every mistake was Qwest's fault, I would be responsible to have the modems returned because I picked them up off of the porch even though I never signed for them. They told me that they would charge me for modems that I didn't want, didn't ask for and never signed for even though they won't let me return them. I feel like I'm on Candid Camera or in an Abbot & Costello routine. Why am I responsible for their mistakes that they won't take care of? They won't let me return them!
Of course they lied about the price and the commitment terms when I ordered it. While on hold for most of the time I keep hearing about Qwest's award winning spirit of service. I find that hard to believe. The mistakes made should not have happened and even after the first mistake one call should have gotten everything resolved. Qwest agents go through intensive training, so they say, yet they don't know what they are talking about nor how to do their job. Then they blame the customer for their mistakes. After all the mistakes they make they have the nerve to tell customers that they are locked into a commitment and will be charged for canceling their service. Amazing!
Save yourself some aggravation and spend a little extra for service from someone else. It will save you a lot of money in the long run.
A while back when I first was stationed in North Carolina I had to get a telephone account with Sprint it was the only one in the area I was living. For a while I was getting two bills as though I was not paying mine. I would pay them but didn't know that I had another account opened in my name in the Rocky Mount area. The only why I knew it was fraudulent and through the phone company is because my name on their account is spent wrong and I would try to fix it with them and they never changed it. I have never lived in rocky mount and have never had two accounts with Sprint that is now Embarq. A while ago I triend to fix this account and miss placed the information. If you need me to do this again I will but I have moved since and would like to have you send the investigation paperwork to my new address which is
8708 Tin Lizza Drive
Fayetteville, NC 28314
During landscaping our phone line got cut. I call Qwest to see how much it was going to be to replace it. I was not on a contract with Qwest and thought if it was going to be too expensive I would cancel my service and find someone else or do with out a phone. I was told by a the repair department that it would not cost me anything, so I went a head and set up the repair. Two weeks later I recieved a bill for $523 for administrative fees, labor and material all for the repair of the cut line. The bill tells me to call a number if I have questions. The number is for a company CMR Claims who is really just a collection agency and can't do anything about the charges. I spend hours on the phone trying to get someone to tell me why I'm responsible for this and why it cost so much. I have yet to get anyone on the phone to give me an explaination or even make any consessions for Qwest's Repair center's error.
The complaint has been investigated and resolved to the customer's satisfaction.
I signed up to add an internet promotion to the phone line. After myself and another person in the house verified that the bill would only reflect an addition of 14.99 for internet, 8.00 for modem, and the regular telephone bill (which was 11.00), and there wouldn't be any surprise charges, I signed up.
I received confirmation in the mail that showed the internet agreement, but also showed the phone service had been changed to a "silver plan" which was 29.99 before taxes. When I called, I was told the 14.99 internet was only valid with the silver plan. I was angry as no one had agreed to change the telephone plan.
After nearly an hour of speaking with Maureen in Customer Loyalty, we had worked out an agreement that gave the account certain discounts. This would make the total bill close to what I expected when I initially signed up. This would only be valid for 4 months, at which time we could disconnect the internet and have the phone go back to "basic" service. I clearly verified with her (as they ensure you need to) that the bill would only reflect a phone charge of 14.99, plus internet charges of 14.99 and 8.00 per month. She said, other than the first month, when they bill in advance, I would expect my bill to be app. 38.00 each month before taxes and discounts. I agreed to this and hung up.
I just received the bill and there is a line item charge for both telephone and internet noted as "Service Changes and Additions". This is a total of approximately 35.00 more than Maureen told me I should expect my bill to be (also a "surprise charge" that no one revealed even when directly asked). I haven't called them yet, but their deceptive business practices warrant a complaint. BEWARE! Get everything in writing from these people!
The complaint has been investigated and resolved to the customer's satisfaction.
What most are not aware of is that this compant "Qwest Marketing" is really Three Stars Media. If you ever get called in for an interview you will go to an office with qwest marketing as the name of the company. If you get hired (like I was) its then do you find out that they are called Three Stars Media and you never hear about Qwest Marketing anymore.
HOW THEY MAKE MONEY: Its really simple and unethical. They first post fake jobs on craigslist, if you respond they send the applicant and email saying to call a number where you will speak to a representative about the job you want. So the applicant calls the number and speak to a representative from Employment Select (dont let that name fool you because its still Three Stars media, I know this because I unfortunately would be the one to answer these calls along with many others) They give you a mock 5 min interview asking basic information. When they get to the end they pitch you online schooling to see if you are interested, if you say yes (which many do because they think it correlates with the job) then they transfer you to education connection (A different company all together) they make money for every lead they send over.
Take it from me I used to work there, most people who are hired have no idea its like this, you do not find out until you start working there and see how things go down. The main manager is called Mike, tall buzz cut. The owner of this business is some Egyptian guy.
Its a call center Job that lies to people.
Have had qwest for at least 15yrs. Had 3rd party long distance with windstream. Never use it, don't need long distance anymore, so I canceled with windstream. Now qwest charged me for canceling with windstream. It has nothing to do with qwest. An extra $8.95 ontop my bill because why?
Waiting for my alarm company to call back about putting a cell-block in place of the land-line as I find that $40 for basic phone service with no perk add-ons is a total qwest scam! Looking at thier website they 'advertise' basic service at around $14, this is a total outright lie! You cannot get just this service, they charge extra if you don't "bundle" services. You can get it - yes - if you also subscribe to thier crummy internet and/or thier 3rd party resold cell service. Either way they are going to get you for more than thier share of benjamins.
The one I loved - "we will give it to you for 6-months free". Watch out for that scam. Ask them this - "how much to then stop the service if I am unhappy?" or "how much is it after the 6-months?" watch your back, I asked because I am not getting suckered. Don't get fooled!
Why would anyone have them as a provider unless you have an alarm or such that requires a physical land-line? What I dish out to qwest for basic phone now is more than my cell phone with every feature imaginable that I never use nor would want. Qwest you fail! Keep it up and you will be next in-line to the 'save me obama handout party'.
I singed up for Embarq High Speed Internet and Phone Service after I got about 5 flyers in about two week...
On July 1, 2006, my mother had to be transferred to an assistant living facility. Unfortunately, EmbarQ was the only phone service available. I called EmbarQ, and the informed me that her monthly charge would be $23.98, and gave me the phone number. When an EmbarQ employee came to install the phone, they gave her a different phone number, with an Internet hookup. When I called the company, and asked them what they were doing--that my mother was 92 years old, and no use for a computer. The sarcastic lady at the other end of the phone replied...'it's about time she learned'.
After a new bill came in, charging her for an additional hookup, that was never in service, and was supposed to be the original number, at $23.98/month. I paid by check, the first installation fee, and EmbarQ sent it to collection agency. This has been going on for over ten months, emailing back and forth. They are charging her over $69.00/month for each phone number. I mistakenly gave them my credit card number, to take care of the $23.98, but the continued to rack it up for hundreds of dollars.
This has taken a toll on her, and she has become ill. If she was to die because of this, will file a wrongful death suit. This company trains it's people to scam. We're now at the point, where we have to take this to small claims court and will be speaking with an attorney this week. Hopefully, other can learn from our experience with this company called EmbarQ.
I was a Qwest customer for many years (both residential and business) but after my experiences with them I would NEVER sign up for their service again! First of all, when we moved we signed up with Qwest for both internet and home telephone service. We bought the internet modem outright (they said that would save us money in the long run versus renting it), however every month they would charge us a 'rental fee', which would mean we would have to spend 1/2 hour on the phone with customer service every month to get this removed! The internet service was terrible and very intermittent. We had some financial hardship due to a death in the family and got 30 days behind on our Qwest bill (we were going to catch the bill up the following month), but without even so much as a letter of warning they sent our account to a collection agency and tacked on a $250 'cancellation fee'! We just got off the phone with the collection agency and they were EXTREMELY rude and unwilling to work with us, citing that they could not send us a copy of our original contract (which is in direct violation of the Fair Debt Collection Act) and my husband ended up in a scream-fest with them. We were trying to PAY them, not weasle out of the bill in bankruptcy like most people! So RUN, don't walk, from Qwest! Side note: we signed up with Comcast and so far they have been good.
I tried getting on to my wireless internet on my laptop but was unable as there was not internet options. I called QWest to trouble-shooting. They told me it was my computer. They did not check my modem. I called my computer support, they charged me $297.00 to check it out the software. After several hours of trying to get my online, they decided I needed to re-install Windows saving the data on my computer. Several hours later a technician from the computer company called and was going to bring up the data so I could use it. He was unable to "take control my computer". He suggested that we have a conference call with QWest. After a hour later, the Qwest employee said she wanted to check my modem. It was a defective modem.
When calling QWest, they would not reimburse any amount for the charge from my computer company. "Even though they were wrong with not checking my modem with the first call, they are not responsible for the computer company charges".
I now have changed to another company for my phone and internet!!!
QWest thinks because they are big, they can charge anything they want (my monthly bill is over $250.)
Beware of unknown charges from a company called esbi or orbit telecom. I received a charge of $14.95 from a company called esbi on my qwest bill. If you call esbi, they will not help you, they will refer you to your telephone provider. This is the second month in a row that i've spent at least an hour trying to resolve these charges. Qwest promised to credit my bill and also promised this would not appear on my bill again however next month I received another charge of $14.95 plus a late charge of $14.95. I have been on conference calls with both esbi (Orbit telecom) and qwest twice and this is after being disconnected twice by qwest while waiting to speak with a manager. Once I found someone to help me, I insisted on a 3 party call with orbit telecom. Initially orbit telecom said a refund check was issued to me however I mentioned that I did not pay the service fee and have no intention of paying so then she checked her records and qwest piped in stating they would credit my bill. So here we go again one hour later, a promise to credit my bill $29.50 and this time I got a confirmation number from obrit telecom. Good luck if this happens to you. My recommendations are a) get names and confirmation numbers b) call back an hour later to see if the notes are in your file and that in fact the confirmation number has been included c) use another provider if the option is available.
Here are the facts:
I have ALL of my phone service through Qwest: local and long distance services, Internet connection via DSL, Qwest voice mail, and Qwest caller ID. I have been a Qwest customer since 1976 when they were Mountain Bell.
Qwest shut of my phone because they did not receive my mailed-in payment.
1. Qwest said they mailed me a notice that they hadn’t received my payment, but I never received this mailed notice. I am not upset about the mail because this happens – my checks aren’t delivered on time and notices from Qwest don’t get delivered to me.
2. From a personal check dated 12-19-08, I paid Qwest for phone services.
3. From a personal check dated 1-20-09 I paid Qwest for phone services.
4. On or about January 6, Qwest attempted to contact me about my bill via automated call or “robo-call” - to my phone. I did receive a call on that day and here are the details of that.
• I received a message on my Qwest voice mail around 1:00 p.m. and ALL that was on the Qwest voice mail message was “… so please give us a call.” The first part of the robo-call message was not recorded.
• On the Qwest caller ID, an 800 number was listed BUT there was no name, phone number, or any other form of identification left on my Qwest voice mail by the robo-call.
• Qwest caller ID recorded the phone number but the name recorded on the caller ID was “unknown caller”. I do not return calls to “unknown caller” and that is one of the reasons I have caller ID and one of the reasons that Qwest touts caller ID.
5. On January 22, Qwest shut off my phone. I could not call in or out from my phone and I had no Internet access.
6. I called from my fiance’s cell phone to report no phone or Internet service or access. The first person I spoke to at Qwest said that there “was snow in the Seattle area and that Qwest was having some problems”. I was told later in the call that they had not received my recent payment. I asked them where the nearest Qwest office was and I drove there and made my payment so that I could get my phone turned on again and access the Internet.
7. I called Qwest customer service AFTER my phone service was returned to find out more about the problem was. I spoke with Jane, employee ID unknown that, that Qwest records showed that they made a robo-call on or about January 6 regarding payment. When I explained the problem of Qwest robo-calls/Qwest voice mail, she said, “Hmm. No one has ever told us this before.” At least the people to whom I spoke to this day understood the problem with Qwest robo-call/Qwest voice mail/Qwest caller ID name blocking.
8. On February 23, I received a bill from Qwest and they are charging me $50.00 per Qwest order number C31115521 to “restore service on January 22”.
9. On February 23, I called Qwest customer service and spoke with Satami, a supervisor, and Satami’s supervisor, Jo (employee ID A68) and explained this problem and they said they will not remove the charge. Satomi also told me that the robo-call “was a courtesy call and that Qwest didn’t have to make a courtesy call anyway.” The first time I heard about this attempted contact from Qwest, they referred to it as an “attempt to contact” and never as a “courtesy call” which, according to Satomi, “We don’t have to make”.
10. On February 23 when I read the “Information About Your Account” on the Qwest bill, it says “Your basic telephone service will not be disconnected for non-payment of service or charges that are identified with an asterisk.” On my bill, this means that IF I SOMEHOW SELECTIVELY DO NOT PAY THE LONG DISTANCE DOMESTIC PLAN AND IN-STATE PLAN AND VOICE MAIL, CALLER ID AND INTERNET SERVICE, my basic telephone service will NOT be disconnected – who in world puts separate checks in the phone bill for these separate services??? This is a completely unreasonable and outrageous expectation by Qwest or else it’s a flat-out lie.
11. Continuing with item 10, when you have Qwest DSL and Qwest shuts off your phone, you lose your Internet connection, I don’t care what Qwest’s totally uninformed and unwilling-to-listen employee, Jo, ID A68, says.
12. When I called back later after speaking to Jo, Wendy took the call and I told her I wanted to speak to Jo and gave her Jo’s ID number. Wendy said she wasn’t sure who Jo was and she asked me if I knew which city Jo was in: I’m supposed to know to ask a supervisor’s city where they work? What kind of communication – especially from a telephone company where their employees can’t even find another person within their screen notes and system – do you call this? An abomination? An abortion?
Here’s the flaws in Qwest’s alleged integrated systems and alleged customer service.
1. Qwest’s robo-callers aren’t smart enough to interact with Qwest’s voice mail system to know when the Qwest robo-call message should begin and therefore, a Qwest customer misses important calls despite of the alleged benefits of Qwest voice mail.
2. Qwest blocks its robo-call outgoing caller ID name from the Qwest caller ID system. If the caller ID name would have been shown as “Qwest billing” or Qwest accounting” I sure as hell would have called someone.
3. Qwest’s statement –on page 2 of the bill states, “Your basic telephone service will not be disconnected for non-payment of service or charges that are identified [with an asterisk]” is outrageous and unreasonable. Who pays separately with check or otherwise for the services with or without an asterisk?
4. Some of Qwest’s supervisors are ignorant and/or ill-trained and/or unwilling to listen. If I can explain the situation to a front-line customer representative (Mary, Wendy, and Jane) and they can understand the problems with Qwests’ poor system integration (i.e., voice mail, robo-call, and caller ID name-blocking), why can’t Qwest supervisors get it?
Supervisor Satomi told me “we don’t have to place a courtesy call to you” and Jo – employee A68 and Satomi’s supervisor – who just did not get it and argued with me that “we didn’t shut off your Internet service [by shutting off your phone] even if you do have DSL” and both statements by these supervisors are ignorant and display poor customer service skills.
What do I want? I want the $50 charge taken off my my bill. I believe that $50 means a lot more to me than it does to a coproration the size of Qwest and if I’m only worth $50 to them, then how does that speak to their “spirit of service”?
I would hope that Qwest looks into this and sees the major flaws in their systems and does something about it.
Qwest is incompetent. We were repeatedly getting ever higher bills from Qwest so, like everyone else in this economy we switched our extensive home service to Vonage to save money. This angered Qwest beyond belief who promptly terminated our internet service along with our home and office phone lines (without being requested to terminate the internet portion of our service). This took us a week to restore while our business was out of touch. Now we have our internet and cell service only with Qwest having a remaining cell phone that is under contract.
Qwest deliberately set up these accounts to all be separate and switched them from MY name to my husband's name so that when we called and paid over a $200 bill (in it's entirety) before Christmas they failed to inform us we had $32 outstanding because *QWEST* had set the billing up fraudulently.
So, in addition to terminating our internet service on our business Qwest now, on a Friday evening, shuts off our cell phone over a $32 balance we had no knowledge of. So we find ourselves in a snow storm traveling across country the day after Christmas with no cell service over Qwest's deliberate anger over losing our primary home line service. In addition, the office is only open M-F so as you, in your desperation to contact them can only be directed to a Qwest office that IS CLOSED adding insult to injury.
When you ask to have your service terminated (prior to the arbitrary termination date Qwest enjoys for YOUR service regardless of when your contract expires coming up 2/09 when they switch to Verizon). When you ask to terminate YOUR service early they charge you $200 but Qwest can terminate your service, move it or do whatever they want with it whenever they please.
Qwest, as you know, has a long history of doing nefarious activities to legitimate customers. Anyone interested in taking further legal action let me know. This company needs to be stopped.
I had Qwest wireless back in 2002 or 2003, (can't remember exactly) and at the time was disputing a $200...