SUBMIT A COMPLAINT

Cell Cservice cancellation - still billed for it

I have cancelled my data contract on the 08th of August for number [protected], Renata Tedesco, I have received sms from Cell C that the contract will be terminated on the 08/09/2019 but I was still billed R.105.00 on the 30th of September.
I will ask my bank to stop debit order from my side and I am asking you to kindly terminate the contract as my IPad and number I have mentioned above is not working. I can't access Internet since the 08th of September 2019 as you have suspended the service but you didn't cancelled the contract and debit orders.
Please stop debit order from your side and stop billing my account.

Thank you

  • Cell C Customer Care's Response, Oct 01, 2019

    Hi Renny

    The amount debited should be your last bill as your contract has been cancelled.

    ^PN

Re
Oct 01, 2019

Post your comment