SUBMIT A COMPLAINT

[Resolved] Cell Cpoor service

5
Z Mar 09, 2017

Case number [protected] - logged with Sizakele Sat 4th March 2017
date:
9 March 17 - I just spend 2h15 min being transfer to 14 different people.
No satff member wants to transfer me to a Team leader!
when I spoke to a team leader Cavelo, who transfer me again to yet another person, the funniest thing happend, during one of the transferring stages, I asked to speak to him again {20min later}, - I was told he is off sick and in hospital.
Spoken to: Zama, Figile, Cindy, Sidney, sindiwe, Cavelo, Nomsa, Pelisa and a couple of others!
Pelisa now informs me that she will get the right people to call me some time!
Issues:
2 Years ago I took out a contract [Samsung Neo], was called Dec 16 by Zama to upgrade - I agreed to the upgrade, but kept repeating that I need to use my 071 number and do not need another number on the same contract.
1. my 071 number has now become a pre paid number [done by one of your wonderful staff]
2. Need 071 transferred to the J5 Upgrade contract and made a contract number.
3. Need 064 number [Illegal data contract - not requested] to be canceled - and request a full refund from day 1!
4. Need 062 number [illegal contract - not requested] canceled - and requesting a full refund from day 1!
kind Regards

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Cell C Customer Care's Response · Mar 09, 2017

    Hi Zonitha

    Thank you for bringing the matter to our attention.

    One of our dedicated Escalation Consultant will contact you to resolve the matter.

    ^MM

  • Cell C Customer Care's Response · Mar 10, 2017

    Hi Zonitha

    Thank you for taking our call earlier and allowing us to assist you.

    Your number change has been processed as requested.

    ^MM

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