Cell Clte wifi router

This review was posted by
a verified customer
Verified customer

I received a call from a Cell c consultant(Thando) on the 31/03/2016 regarding a R99 contract for a LTE WIFI router. I was unsure about the contract and required the consultant to call me back on the 01/04/2016 which she did and not a minute too late. We concluded the contract as normal and she promised delivery will take place on the 04/04/2016. I waited till the 05/04/2016 as no delivery took place but no consultant bother to contact me. I spoke to Annelesa and she said that the current router is out of stock and I required waiting for a week but as I mentioned above no SMS or call was made to me. I then spoke to Warren on the 05/04/2016 and he explained the same that the router is out of stock and that the LTE router is much faster but they can provide me a 3g router. I declined the offer and requested to wait for the LTE router. I then followed on the 12/04/2016 and spoke to Anjela and she stated that I require waiting an additional 2 weeks for the LTE Router and at no point did I say I wanted the 3G router. I received delivery on the 15/04/2016(15 days after conclusion of contract) and the ZTE MF65M 3G router was delivered. So I phoned Cell C once more and spoke to Nondu, she stated that the consultant has changed my order from the LTE router to the 3G router, this was done without my consent as I waited 2 full weeks for the LTE router so why would I change my mind for the 3G router. This is a lack of customer service and I am really frustrated with the consultants at Cell C. The client has to follow with a service Cell C is providing. Consultants will follow up timeously to ensure you take the contract but no after care after the contract is concluded. I have logged a complaint and the reference number to pick the 3G router is: 0bf184972. I require some action to be taken and I require that I get the correct router now as this contract is almost a month overdue.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.