Cell C

This year January 2021 I have realized that my cell c 24 months contract has expired on December and cell c is still debiting my bank account without my consent to continue with the contract or not. They didn't even notify me when my previous contract was coming to an end. I only saw this when the debit amount changed to R105 on January 2021. I called their complaints department to stop this thing they were doing. The consultant said I must send a cancelation letter through email. I asked for what must I send a cancelation letter because I no longer have a contract with them anymore. . She said for the contract extension . I said that my contract is already expired and done. She said if I don't send the cancelation letter, this debiting will never stop and my bill will just pile up and I will be responsible to pay for it. So I tried sending them the cancelation letter just to stop these unauthorized debits from taking place because my budget is already tight . From there they just kept quiet. No response. So went to reverse their debit because I cannot pay for services I have never agreed upon.
I tried calling them again about the cancelation letter that I sent. The consultant said I must read the contract again, plus the email that I sent was just what they needed as prove that I do have an additional contract. I now realized that they used my desperate attempt to stop the debits by telling me to send them a cancelation letter that they can use as prove to say I do have a contract with them. Damn these people are skelm. I said my agreement was a 24 months contract only, it's finished and I have never signed on black and white for an extension . She asked me some security questions to do the cancelation. From there she dodged canceling this thing I don't know of by saying that the system is rejecting cancelation because the answers that I gave her were incorrect, but they were correct on the other day when I called them . So I dropped the phone because I realized that the consultant was avoiding to stop this issue . Now I'm afraid this thing will never stop and this unlawful bill will just increase and get me further into trouble. Please help me out of this financial rip-off.

Plus they did not stick to the contract terms because my contract with them was R379. 01 from January 2019. They started to increase the debit to R384. 12 on July for a reason only they know because I have never skipped any payments within the contract period, not even once. I only checked this year January.
I want them to pay for every cent that they have taken from me, even if it's small. They'd have no mercy for customers because they would take a small amount of short payment seriously by adding arrears charges.

They thought I would not see what they were doing because I wasn't complaining before this unauthorized debit from January 2021 and I took a closer look at their statements.
Plus they change statement formats to confuse their clients and make it difficult for them to save their own files for evidence since it's difficult to find an app that can open those files . First it was e.pub format. Now it's password secured pdf files.

I want you to help me to get back all the money they have taken from me, no matter how small it is and to stop them from debiting my bank account anymore.
I have not been able to download the statements because most of them are viewable online and on my phone ;therefore I took screen shots and wrote notes on them.

I'm a loyal customer for over 10years at cellc now. Two years ago I went to upgrade and the consultant said i'm under debt review, I am not aware of that and is dealing now with that issue, but still cell c renew my contract, now two years has passed and I need to upgrade. Again this issue of debt review is coming up. I'm not aware of it and my legal team is busy sorting it. I'm also aware of family and friends who is definitely under debt review but their contracts was renew, so whatsthe problem with mine. I'm paying my acc every month with no problems what so ever, isn't it my right to be granted good service and be able to upgrade? I'm nicolene kapp my contact nr is [protected]. Hope to hear from you

Am unhappy with the service am still waiting on my money that u guys should refund the the guy who help me did the purchase after he showed me the phone was 4gig ram I was looking for a phone of 6gig ram and he made the wrong purchase and now am waiting on my money from cell. C zevenwacht am not happy cause I don't have money to get me a phone and now I must wait u till u pay my own money back ?

Today (16/02) me and my husband went to the Cell C shop in Secunda Mall. We sanitised our hands and entered the shop. A male from behind the counter asked us to go back and complete a form. I (Mrs. Karstens) told him if you want us to write someyhing he should give us a pen to write with. He then simply said he cannot leave a pen by the forms because people take it. He looked down to his computer behind the counter and paid no further attention to us. I went to Crazy Store and bought a pen there. At Cell C we completed the form and entered the shop once again. The same rude male then said we must move back. He needs to come and take our temperature. At that stage we were standing one line away from the forms and one line away from the counter. The salesman acted more like an uneducated guard rather than a person trying to do business. We went to another cellphone shop, bought a new cell phone and changed to another service provider. My husband is happy now. Why can't Cell C train their staff or at least teach them basic manners.

Hi,

Can someone from Cell C fraud or legal department please send me a LETTER OF RESOLUTION for a fraud case I had last year 2020 when Cell C did what it does best, use our personal details to do fraudulent contracts.

The contract was terminated, At this point I just need the Letter of resolution of that case emailed to my email address so I can be able to submit to Credit and clear my name.

My email is [protected]@gmail.com.

Thembinkosi Thombela

Hi. My contract with cell c was canceled last year I paid the outstanding amount in full on the 12 September 2020. Two weeks back I phoned them several times asking them to send a paid up letter. even today I'm still waiting. The only thing they are doing is lying and lying. I want to buy a house but I can't because of them I really don't know what to do now. Their legal department is useless. Any help will be appreciated my number is [protected]

Thank you
T Thombela

On the 7th of January. I lost my phone and went to cellc at the workshop in Durban. I was told that my phone has been blacklisted but they could not provide me with ITC. 2 weeks later I was sent ITC and claim was processed. I have called cellc and the insurance almost daily since then and with no help.
The insurance requires proof of blacklisting from Cellc of which cellc is failing to provide.

I have a problem with Cell C
I have paid my account in full with cash at their woodmead head office 4 years ago. I paid it at their walk in centre and they promised me that they would mail me a paid up letter and that they would make sure that they dont black list me. What happened? I got blacklisted from them maybe ñ must post this on hello Peter also maybe then i'll get the help that ñ need I have case nrs that nothing happened with this problem. What more must do. I mail them and they reply by saying that ñ must mail this person and ñ must call that person but each time it says you dont have an account anymore my mail is [protected]@gmail.com ñ need real help thank you.

I phoned the call centre on the 1st of February 2021 to apply for a cell phone contract online, i spoke to a consultant, Dennis who assisted me with the application, we proceeded and he informed me that the contract is approved i had proceeded with the application. Since then no feedback or communication. No one from cell c informed me that there was an error with the application and that we need to try again . I have since reapplied for the device. Now each time i follow up there is a new delay. I have mentioned on each call this phone is rather urgent as i need it for work. I am out of options and need some urgent feedback, as stated i need this phone for work and i cannot afford the phone calls from my mtn number to cell c. I am also losing commission due to not having a cell c phone and sim card. My contact details are [protected] name Rene Roodman id [protected]

This is totally unacceptable, I have been receiving my credit score report, that I don't pay my cell account monthly. I have sent numerous emails with no response. I'm getting annoyed with this due to your billing department not doing their job and the amount they charging me is ridiculous. THIS IS NOT AS PER OUR AGREEMENT. I came to a decision to close off the account immediately.

the cell c fibre line has not been working for a month and despite numerous complaints logged in it has not been fixed

Hi, I had a change regarding my financial situation and had a debit order that didn't go through. I called Cell C at the beginning of November asking them to change debit date to the 6th of every month. Which meant that I would be double debited on the 6th December but they double debited me at the end of November. Then tried again on the 6th December and charged me a fee for insufficient funds and the debit not being honoured. I called twice, sent emails and still the issue wasn't resolved. I'm again getting charged an excess of R140 and customer care doesn't answer the calls. I gave them my direct contact number and requested for a Manager to call me. Still unresolved.

Hi

This [protected]@cellc.co.za is NON-EXISTENT. I have sent an complaint on 17 January 2021. Got an automated reply. Sent the info to [protected]@cell.co.za. NO RESPONSE AT ALL FROM THAT EMAIL ADDRESS. The amount was illegally deducted from my account today. Will open a fraud case.

An account for a fibre line was opened in my details without me signing any agreement . please check I have sent a formal complaint with all the details and documents on 17 January 2021.

Cell C is pathetic. Be warned
ME Emmenis

Updated by Emmenism · Jan 30, 2021

Good day.

It is very clear that certain people do not read the complete mail and call me to tell just to give me some lawyers number and tell me that I have been handled over.

Please review the 3 emails, the second email below, and explain please, why did cell c hand me over when I have not notified or call or anything to say that I am even behind in paying. Never mind the fact that cell c was told by me a few to via email in writing and over the phone to cancel the contract and to stop billing me which did not happen. 

Then 2 weeks ago after sending the first email to be... cell c called me and said I was not handed over and that someone will call to me handle and sort all this out, which did not happen.

So I did a follow-up yesterday, after the follow up I got a call to say that I was handed over, which contradicts what cell c previously said and I was told that I must contact the lawyers and make my own plan to pay off my bill. 

To top it off, for the last two months my sim has been blocked by cellc, but cellc has carried one allocation data, minutes... to the number and billing me for that, which of course not following instructions as I did say not to and of course I can not even use the allocation as I'm blocked off the network for the last two weeks

How and why do you do this to me.

It seems this is one big joke to cellc how this has been handled.

I have phoned cell c multiple times and have multiple reference numbers regarding two different companies has been contacting me for the same account. I cannot pay two different lawyers for one account. I don't know which company should I pay and steps has been taken against me. Both companies insist the accounts has been sold and ceded to them and they are not assisting me.

Very poor service, consultants very arrogant,

Hi,

I have been calling your call center since Saturday and to date no one has assisted me. 1st I spoke to Chabalala/Tshabalala and he hung up the call on. I then called back and spoke to 5 other agents that I HAD TO EXPLAIN THE STUPID QUERY TO OVER AND OVER AND OVER AND DAMN OVER AGAIN!

I called again today and Zinhle hung up the phone, after I told her that I am not WILLING to explain my query again, she should just take my cellphone number and go through my account, she kept on asking me the same thing over and over and over again and I kept on telling her to take down my number and go through my account and she will see what the ISSUE is but then she hung up. When I called on Saturday I gave your useless agent my alternative number but no, they decided to call the number that's in my ROUTER! I called again on Tuesday only to find out that the query has been closed and yet another one had to be logged AGAIN.

YOUR SPINS ARE NOT WORKING STILL, NOT ON YOUR APP, YOUR SITE OR *147#!

YOUR CALL CENTRE AGENT HAVE NO KNOWLDGE OF WHAT CLIENT SERVICES IS AND I HAVE NO IDEA WHY YOU KEEP HIRING HUMANS BEING THAT DO NOT HAVE COMPASSION, RELIABILITY AND THE ABILITY TO ASSIST YOUR CLIENTS.

SOMEONE BETTER CALL ME, AND BETTER CALL ME SOON OR CANCEL YOUR STUPID CONTRACT EFFECTIVE EMMIDIATELY.

[protected]. CONTANCT DETAILS ARE ON YOUR STUPID SYSTEM.

KEA

I upgraded 3 of my contract mid December 2020. I received 2 upgraded devices already, still waiting on the 3rd device. I always get different feedback from Cell C Customer service team when i call in and i get different feedback from the courier company as well. I have 7 contracts with Cell C and i started doing business with Cell C for more than 14 years. This is the 1st time in the years with Cell C that i received this bad service.

My main contact number is [protected].
The upgraded number is [protected].

I called the courier service number now on [protected].
I spoke to Cecil, it will take me the entire working day to find out where my parcel is.

This is very very bad customer service.

Hi I had a laptop contract with cell c. It has been cancelled but doesn't been removed from my credit removed. It still shows active on my account. I have repeatedly called and been given reference numbers. No one gets back to me no emails or calls. I have been doing this for the last 1 year. This is horrible customer service and all I want to do is close and cancel it. I would like a paid up letter as well.

My account was paid up, yet my name has not been cleared as yet. Sad part is none of these branches or call centers can assist you when you call. Been to the Westgate Mall Branch, instead of helping or assisting the clients these individuals are on their phones (The one looks at you yet she does not give a damn if she's on takealots website whilst speaking to you).
Seriously what type of service is this that Cell C renders?

I have paid my cellphone contract on the 3rd October 2020, I have all my proof, received my payed up letter, but my name is not cleared by the Experian because Cell C did not inform them my account has been payed up. From October 2020 till January 2021. Same issue and no one has answers within Cell C as to what the hell is going on!

Cell c needs to be made an example of within the public!
Clear my name!