Cell C
reviews and complaints

My Cell C number [protected] pre - paid sim was corrupted. I visited your I'langa Mall branch in Nelspruit on Saturday 24 April for a sim swap. They advised me that their system was off-line and they couldn't assist me. They put me on the line with someone at your customer service department who asked me rediculous security questions. When he asked for my RICA address and I said I can't remember since I've had the number for 7 years, I named all possible addresses, he was extremely rude and said "this is not multiple choice tell me the address I have on the system'. When I went back today 29 April they were again off line. This is just unacceptable, pathetically poor, 3rd world service. You better pull up your socks, I will not leave it there, if I don't get satisfactory results I will refer this to the Consumer Complaints Commission.

My father has a phone contract with Cell C, the worst started when he was debited an amount of R3300, 00, he paid R1038, 00, and went to pay R500, 00, this was never updated on the Cell C system, then it came that the bill was still R3000.00 but the phone was never connected after they cut the line before payment was made, last month my Father's account was debited R3000.00 but it was never updated, the phone was disconnected and they still send a bill of R3000.00. what kind of a company is this, this is rubbish, the worst kind, my Father is a pensioner, the phone is disconnected and yet they still go and charge these amounts and they do not update their records, what kind of rubbish is this, this is a shop in Mafikeng and they will tell you that the very same pensioner must call them, with what funds when he is being unfairly treated.

his number is 0633848663
his name is David.

I would like for this matter to be resolved because this is affecting his health, and his finance.

I paid in full the amount I was owing to Cellc and proof of payment and cancellation was send to customerservice@cell.co.za proofofpayment@cellc.co.za and the reference number is [protected] and till today I cant get assistance on the paid up letter. I am send to pillar to post and I had called all the customer number but no luck. Cellc you have to clear my name. I have been a loyal customer for years and am glad the contract ended after this bad service you gave me.

Good day,

I refer to the attached picture and cell number :[protected]

I purchased data on my fnb website only to discover its night data but the website just refer to it as 30 Days data. So I have wasted 700.00 so far this month buy night data for the office.

I phoned the help desk and was told they cannot do anything to assist me.

I need some kinda compensation for wasting my money on night data when as you can see on the picture its labelled as 30 days data...not night or day data.

I am at my wits end dealing with your call centres so i went into your Kenilworth store and told them my story. They suggest I email to get assistance.

This is a long story that started in December.

I have two contracts with Cell C

I have been a loyal CellC customer for 8 years. If you cant help me resolve this quickly I will just cancel and go elsewhere.

First Upgrade Attempt:

I contacted the call centre to upgrade one contract .I ordered a P30 lite and was told it was in stock and that we would recieve it in 2 weeks. I waited four weeks and contacted the call centre. I was then told that I had not ordered any phone. This is a mistake, but I was cut off. I phoned back again to speak to another customer care agent who informed me I had ordered a phone but that you no longer stock the phone. I was appalled that i had to call in to get told it was out of stock.

I was told I needed to order again.

Second Upgrade Attempt:

I decided to upgrade both phones. I ordered 2 x p40 lite.
When the phones arrived it became apparent that they do not work with G-Suite ( Google Apps) properly. I phoned in to say I could not use the phones as my business runs off Google.
I was told they would pick the phones up- have them assessed and then CellC would communicate with me.
One phone was picked up but not the second. This was beginning of March. I still sit with one phone in its box and have had no communication on the first.

This as you can see is just terrible service. I am being charged for these contracts,

I first lodged the above plea for assistance bvia your email channel on Monday 19th via [protected]@ and recieved a responder email - Customer Service Case Number : [protected]

It states 24 - 48 hour response time. Still no response and it's now Friday.

Please advise if you can resolve and a timeline.

I hope to remain a Cell C customer but you give me little choice.

I have to come here in the hope of getting it resolved

I upgraded my contract [protected]) to a Samsung A31 handset. Cell c promised to deliver within 3 - 7 working days .. After 30 days of not receiving anything, I asked the agent to change my upgrade to a A32 Samsung, and I was told the same thing : delivery within 3- 7 working days and a maximum of 10 days .. As of today, 21 days later, nothing received!

We have been loyal Cell C clients for the past 8 years, having over 30 contracts between myself, my wife, my brothers, and other staff members. .

Is this how Cell C rewards our loyalty?

Totally Disgusted
Reza Mahomed
tel [protected]

On the 14th of April I was told by a sales agent at the waterfront store that cell c supports Apple Watch cellular and to get one i needed an iPhone. I took out a contract on an iPhone 12pro only to find out the next day that they don't support cellular Apple Watch. On returning to the store and asking to speak to the manager I was told there is no manager at the store and they can't cancel my contract after asking question and being shouted at by a store clerk I was promised that they will find out if the cell c supports Apple Watch cellular (after being told it does support it. And lied to to get a contract) . This stalling tactic and lies has continued until the 19th of April where I said I want to cancel my contract cause they lied to me. I was laughed at by the store clerk when I requested this and was told that only high ranking cell c employees can do this and that she will contact them I was. Not allowed too.

This whole experience has left me traumatised and scarred at the level of service I have received. Never have I been screamed at laughed at by an employee of a company before, its compliantly unprofessional and I am now being held hostage by cell c . I just want to give the phone back pay for what I have used and move on. But all that cell c wants to do is drag this on for as long as it seems so that they can humiliate you for as long as they're can. This is beyond unprofessional behaviour and bordering on psychological harassment. I thought going to cell c would be a breath of fresh air and all I have got in return is anger, empty words and disappointment.

I have been negatively affected as it shows that I have missed payment Account Number: [protected]. Smagaliso Dlamini called to say that my account will be sorted but the problem stays the same. This has been going since September 2020

Good day!

This is now the 4th time I am asking for my email address to be changed!

Can a person who is able to do that just change my email address pls!
That is not rock science!

CALL ME CELL C! I prefer for a manager to call me!

[protected]

On the 31st of January my contract for cellphone number [protected] (ID: [protected]) was canceled without any cancelation request. Cell C was contacted many times and over 8 queries are logged on the system. Cell C refused to reactivate my contract and are holding me liable for a R6500 cancelation fee. Over the past two months nothing has been resolved and the service has been extremely poor.

I have been with CellC for app. 18 years and have had little problems in that time until about 2 months ago. I cannot make or receive any calls, get onto the Internet but I still have to pay for my contract which I have with CellC but you do not deliver the same service that I signed up for and I feel that you have broken the agreement by not supplying me with the service that I signed for. I stopped payment this month in an attempt to get you to keep your side of the contract but that seems to have failed as I received a SMS that I am R131.57 in arrears but should actually be R1338.15 IN ARREARS. I will pay the amount outstanding if I get the service that we agreed in the CONTRACT. Please advise me what to do so that I can be back on line and if you cannot help me I shall have to move to Vodacom or MTM.

I have been living abroad in Qatar since 2017. The last time I have been in South Africa was when we left the country in June 2019 after a brief holiday.

Now all of a sudden I have unauthorized debit orders from my bank account since February of this year.

How could I possibly sign for any debit orders as I am not in the country. I even have a bank card that expired due to not being able to renew it without my signature.

I have not authorized and opened any new accounts and I want you to cancel it immediately.

I have been a client of Cell C for over 10 years - this is the worst service I have ever received.

[protected]
[protected]
[protected]

I have made all my payments, due to me changing banks and informing Cellc NOT to debit my old bank account and to use my new account (which I might add was NEVER done) I have been doing EFT's and sending the POP to [protected]@cellc.co.za
I get a response to say allocated - yet I somehow have a huge amount that I have to pay as NOTHING was allocated. with the result I have my lines suspended.
I have sent email after email to request this be handled and still no help.
I have sent the Proof of payments through about 10 times in the last two weeks.

I am due to upgrade May 2021 - I can tell you with the Lack of Service I AM NOT UPGRADING WITH CELL C - I am going to a service provider that ACTUALLY knows what they are doing.

Day 3 that I have had no lines - and 2 weeks ago it was for 7 days. and prior and prior
WHY do I have to beg for Assistance

I went to the [protected]@Reds CellC store in Centurion and asked to cancel my account. I then stopped my debit order and they never stopped my account.

I then received calls from a debt collection agency who could not send me a statement on what they said is outstanding.

Eventually, I got hold of their debt recovery agency - Select online and paid the amount in full - I have the paid-up letter.

Now CellC listed the account as "Written Off" and this is causing a bad credit record for me and I am not able to get my bond approved due to this.

If You phone - no one is able to assist and they just keep on transferring me from the one person to the next.

I need this sorted as this is not right - what about consumer rights - no service from CellC

Good day,
I am sorry for going this route but no answer on all the numbers I have tried. I phoned SSDA and they said it is for acc number [protected] - What is this about, I haven't had a cell c account in years, have received no statements, e mails, sms or anything and now I have been handed over and placed on ITC? Please help me.
I would like for someone to investigate and advise what this is and if need be provide proof to me,
My e mail address where you can contact me is [protected]@discovery.co.za

good day

my problem is on the 6th of February 2021 i received a data contract for 100G which we agreed upon and additional router for R 90. 00 TOTAL IS R 468 per month so on my first month which is February i was debited R 986 around February the 10th so i did not have money on my account as we agreed that they will start debiting on the 15th of each month, so the 13th my account was deactivated and on the 15th i was adivised to make manual payment at nedbank of which i did and the following day my account was activated.

i called cell c to ask why was i debited double the amount 4 four days after getting a contract so no one was able to tell me the exact story and i was told that because i paid double therefore they will not debit me for march 20221.

on the 26th i went again to cell c and took a phone contract then they said i have to pay the pro-rata of R190. 00 on the 10th of March and i asked that because i had no money is it possible for them to deduct from my data account as it has money which cell c owe me and i was told its not possible as it is a separate account. i was unable to make payment on the 10th then on the 13th both my accounts were deactivated, on the 15th of March 2021 i called cell c to make payment arrangement for my cellphone contract and to ask why is my data deactivated because i do not owe it?

i was told there was a fraud on my account but they cant give me the details so i must send an email to [protected]@cellc.co.za so i did that so ever since the 15th i had not received any information regarding my account and consultants are unable to give me the contact details for this person so that i can hear what is really the problem and she is not reading my emails.

I am frustrated because both my accounts are closed and i am willing to make payment for my cellphone but i am denied to do that because i must communicated with someone who is not responding to my emails and i want to know my is my data contract deactivated because i was told it is a separate account and i do not owe it inf act cell c is the one who owe me, so does this mean i paid for services that i did not enjoy.

my case number is [protected]

if really someone committed fraud using my account who is this person and how is it going to be addressed as i am suffering and cell c can end up listing me whereas i am willing to be cooperative.

Good Day

The contract for number [protected] has been due for an upgrade since the 26th of January. So far we've sent numerous emails with no assistance from Cell C. Requests were sent on the following dates

29 January : Email sent to [protected]@cellc.co.za
4 February 2021 : Email sent to baqobile.[protected]@cellc.co.za
3 March 2021 : Email sent to [protected]@cellc.co.za
Numerous dates to : [protected]@cellc.co.za

So far I have also made numerous calls to Cell C and no one wants to assist. We just want to upgrade the contract and get a new device. It's been 2 months now and Cell C has not been helpful at all. This is extremely poor service from Cell C.

Regards

Good day, I've been a customer of yours for some time now. I've also recently upgraded my contract with you. However, my experience on your network for the last couple of weeks has been terrible.

I've experienced dropped calls on an hourly basis. Network connectivity has been non-existent. I'm in a position where I'm running a business from this number and with all the connection issues I'm experiencing it is making it close to impossible.

I've even done a sim swap at your store in Ferndale, but this was to no avail as the problems still persist. Furthermore, I've also set my device to only pick up 3g connectivity only as I understand you've been experiencing LTE connectivity issues. This also doesn't work. After you've stated that LTE has been restored I've reset my phone, but the problems are still present.

I'm not residing or working in outlying areas. I stay and work in Bryanston and Sandton which should be areas of priority regarding connectivity for Cell C, but this does not seem to be the case.

If you cannot provide me with the service I'm paying for then I advise you release me from my obligation to pay my subscription fee regarding your network. I'm happy to pay the device fee on a monthly basis as I'm very happy with it, but it doesn't help me to have a great device and no network to support it.

I'm awaiting your response in the matter. If you can't get hold of me on the following contact number provided, it's as a result of the issues I've mentioned regarding your network.

[protected]

Prompt feedback would be appreciated

Purchased Data not reflecting
In Dec 2020 I ordered 10GB cellc data for R599.00. The data did not reflect on my cell number balance.
Since December I have been following up with cellc with no resolution.
Cellc initially advised that Payfast had not transferred the money to CellC and I needed to contact Payfast and Standard bank. Payfast sent proof of payment (pop) which I forwarded on to cellc via email (case number [protected]). I have had no response to my email. I have twice phoned cellc in March with a promise of escalation plus a personal call to me. This has never happened.

A fraudulent cell phone account was raised on my name. I called Cell C to stop the account, so they raised the case with the SAFPS (case no. [protected]) on 2020/09/06. I have not received feedback or a status ever since.

I applied for a loan from the bank for home improvements, but the loan was declined due to a negative fraud listing on my name due to the fraudulent cell phone contract. SAFPS told me the listing must be removed from Cell C, but no one can help, and the "fraud department" that is suppose to help do not pick up their phones.