I went to carrefour - Maadi city Center Cairo Egypt on wedesday ((Tuesday after mid- Night)) Jan. 8th 2012, at 12:45 am to buy a toilet's water heater, As my knowledge & my Experience that the store closes @ 1 am, but doors was still open that time for the store & my Family they told me by phone that they was inside the store & they were waiting me to buy the heater, the Security Man Named : Mohd Rasheed was shouting so loudly & he was dealing with me Un profetionally way at all !!! & Another Security Man pushed me to write this complain to you Against him, who was dealing with me in extremely bad way & talked with me faulty speech & words, he stands front to me face to face without any space between him & I, Rude talks & Rude body Language, Also he was welling to Start. Body fighting, till other workers & Employees Security Men Super Visors came, took him away, he wasn't carrying any I.D & they told me he is new here, but that doesn't Allow him to deal with people & customers that way, One of sentences that he told me while shouting ((get out & i will show you)) what the hell is that !!! He refused to tell me his name & his Super visor Named : Mohd Ahmed was talking kindly & profetionaly but he told me he doesn't know his name !!! Also his Manager Esam Esma'eel who I want to do the needful against him Also, he spooked with me un-profetionally Also !!! Talking Loudly & Shouting in my face, and he also told me that he doesn't know his name !!! And while I was leaving the manager said to me ((Show to me what you are going to do)) !!! OMG, if the Manager is talking & dealing to customers like that, so it's not strange for the security man that i don't know his name & they refused to tell me his name to be as a RUDE Act !!! Is this the way to deal with customers . They Covering them together from being punished !! My Evidence and proofs are the Monitoring Cameras in the Store will show you a part of what happened & we were in the middle of carrefour store my Two sisters, No way that is the way, because I'm dealing with carrefoure in Another Countries & many carrefour stores they were not like that, they made me angry & feeling awful & i will not deal with that carrefour store again until the responsibles of what they did & said to be. Punished !!! I told them I need a complain No. They told me customer service closed &
No body is here, so please do the needfull ASAP, they smell very bad not working seriously and a lot of joking and laughing between them
So i am requesting from Carrefour international to manage this complaint & reply to my e-mail or by calling me & send me a complain No. To follow up with this case, as this reflect it's image as I didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad way of dealing this is not acceptable for an international hypermarket with good reputation outside my country, beside that there is a great problem with Egypt branches!!
So please seeking your quick action to save the image and the good service all over the world except Egypt.
My Name is: Mohamed Ahmed AL-GhouL working as SuperVisor in ETISALAT in United Arab Of Emirates .
Mobile numbers : +2-010-[protected] - +2-012-[protected]
After 17th of Jan.2012 Please call me on this no.
U.A.E Mobile Number : +[protected]
E-mail address: m.el.ghool.[protected]@gmail.com
Add your opinion