Complaints & Reviews

late delivery

Dear Carrefour,
please be informed that i bought a cooker on the 1st of August and the delivery maximum due date was on the 9th of August, receipt number is 9201701, the cooker was not received up to date, i contacted carrefour call center which was 16061 and i submitted complaint on the 9th and nothing done so i contacted again this number and i received a wired answer that they cant help me any more as they are outsourced company and their only role is to submit a complaint to the branch but follow up on the complaint to be solved they don't have authority to follow up and the only solution will be to go personally to the branch to check why they didn't took action to solve this problem.
I asked from the agent the branch number to contact them, he told me that he is not allowed to give me the branch number and if i tried to get the number and call them they will not answer so cut it short and go to the branch. And that's what happened i called on 02-[protected], 02-[protected], 02-[protected], 02-[protected] and 02-[protected] all those numbers was not answering.

So i am requesting from carrefour international to manage this complaint as this reflect it's image as i didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad after sale service with call center that his role is just receiving calls with a sentence "Sorry i can't help no more" this is not acceptable for an international hypermarket with good reputation outside my country, beside, I took so many actions with Carrefour Qatar & their services were extra-ordinary so there is a great problem with Egypt branch!!

So please seeking your quick action to save the image and the good service all over the world except Egypt.

My Name is: Dr. Ahmed Nour El-Din
Mobile number: 002-[protected] E-mail adress: dr.ahmed.[protected]@gmail.com

  • Be
    belqis.aldimshawy May 15, 2014

    i've got a similar issue with an orbitrek. not customer oriented at all!!!

    0 Votes
  • Be
    belqis.aldimshawy May 15, 2014

    same issue. an orbitrek. i will start a small campaign over facebook to get their attention customers trickle out of their market!

    0 Votes
  • Us
    Usama Bakry Jan 11, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Complaint by:


    Usama Bakery:

    Mob. +201223244958


    Location: Carrefour Hurghada


    Reg: Receipt number # 000002154037


    Good Morning


    I've been waddled gleefully into your Carrefour branch Hurghada, Egypt earlier today. to get some quick shopping as usually every day before I started my work, I selected many items ..in between was "Ice Tea Lemon cane were priced in L.E 3.5 as wrote on the top of the cane “please look on attachment” Were on receipt you’ll find it’s pointed in L.E 3.75.The fact it was not the first time, I was embraced on such a reputed mistakes which I had noticed the supervisor as twice before. I told the cashier to return the receipt correctly & to delete it. He said I'd have to take the L.E 3.75, I told the cashier again to call a supervisor! Supervisor came & do nothing effectively same like before!


    Unfortunately I would have imagined what could happen in credit cards!! NO TRUST!


    Obviously the cashier knew the electronic pad was right & he NEVER offered me the L.E 3.5 however I decided to complaint for Carrefour headquarter to find more fare in their branches.


    Yours faithfully


    Usama Bakery

    0 Votes
  • Ah
    Ahmed Ataiw Jan 24, 2016
    This comment was posted by
    a verified customer
    Verified customer

    لا يوجد شفافية فى التعامل مطلقا, أشتريت لاب توب و البياع قالى 14 يوم ممكن يرجع و لقيت أنة ممكن يرجع اذا كان فية عيب صناعة فقط, و اشتريت برنتر طلع مفيهاش كابل اليست اب و البياع قعد ساعة يوصفلى حلوتها من غير ما يقول انها بتتباع من غير الكابل و بردو رفضو برجعوها, أخر مرة أتعامل معاكم,

    0 Votes

late delivery

Dear Carrefour,
please be informed that i bought a washing machine, heater and cooker on the 4th of July and the delivery maximum due date was on the 11th of July, receipts numbers are as follow: 092385, 092384, 092386 i received the washer and the heater on the 5Th 0f July and the cooker was not received up to date the product code is WM WFT6-22R106-DWH 6k universal WHI, i contacted carrefour call center which was 16061 and i submitted complaint on the 10th and nothing done so i contacted again this number and i received a wired answer that they cant help me any more as they are outsourced company and their only role is to submit a complaint to the branch but follow up on the complaint to be solved they don't have authority to follow up and the only solution will be to go personally to the branch to check why they didn't took action to solve this problem.
I asked from the agent the branch number to contact them, he told me that he is not allowed to give me the branch number and if i tried to get the number and call them they will not answer so cut it short and go to the branch. And that's what happened i called on 02-[protected], 02-[protected], 02-[protected], 02-[protected] and 02-[protected] all those numbers was not answering.

So i am requesting from carrefour international to manage this complaint as this reflect it's image as i didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad after sale service with call center that his role is just receiving calls with a sentence "Sorry i can't help no more" this is not acceptable for an international hypermarket with good reputation outside my country

So please seeking your quick action to save the image and the good service all over the world except egypt.

My Name is: Mohamed Taher ElBedawey
Mobile number: 002-[protected]

product instructions

I live in madrid where the biggest supermarket chain is a french one named carrefour.
Their products like washing machines, computers, televisions, cameras etc come with instructions in many languages (sometimes as many as 13) except english. Considering that there a large number of brits in spain, I can only assume that carrefour does not want our business. So now if I can find an alternative supplier - I go there.

  • Dd
    dddddddd Jun 17, 2012

    It's fairly ignorant of you not to learn Spanish.

    0 Votes
  • Hi
    Hin Spain Jun 29, 2012

    I was happy with Carrefour in the main until today - French and Spanish are not the problem for us. They had in the Gandia store a bike that was faulty and damaged that they refused to discount so we asked when they would have one that had the dynamo working and no scratches. Don't know was the reply, and in any language the body said don't care. I have a good idea why Carefour share price is going down so fast, they don't care about the customer whatever language you speak.

    0 Votes
  • Le
    LenB Mar 24, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Yesterday I bought an HP printer from Carrefour Cataya (Spain) . I wanted a specific model and they only had one left which was on display without a box. Nevertheless I bought it as I was assured it was brand new. When I got it home I tried to install it but it had a fault. I went on line to HP support and to my amazement, when I entered the serial number, HP told me that the warranty had run out in Dec 2015! I can only conclude that the printer was in fact second hand even though it was sold to me as new at full price. Surely, if this is so, the transaction was fraudulent.

    I am taking the product back to the store today to see their reaction. I'll keep you updated

    1 Votes

false advertising and liars

your supermarket are liars i have sent serval complaint forms now abd nothing has been done, your advertising is faulse you dont give deals you say, you promised us a cheque of 20 euro about 6 months ago for wasting our time filling out a customer service questionaire and still havent bothered to send it to us... but had the nerve to send another questionaire to fill out and once again promised a cheque, why would we waste our time on this when you dont give what you promise... i live in australia and NEVER our supermarkets would lie like you do.. we are never shopping here again and the prices are ridiculas!!! LIARS you better sort this out..

dirty words abusement

I think good reputation is important to great companies, including Carrefour. In fact, until today, I always respected the good products and services provided by Carrefour. But, I believe such a reputation is being ruined by some staffs of yours in China.

As usual, I got a ticket for free parking from the information center in Carrefour Store (CiYunSi Store, Beijing, China) after shopping, today (April 10, 2011). I handed that ticket to your staff (or someone hired by your local company to manage the parking. I don’t know.) at the exit of the park. But unfortunately, I could not find the IC card I received at the entry of the park. I told the staff I need to find the card in my car and that may take some minutes. So I requested her let me pass the bar so that I can find a place (within 10 meters and within her sight) so as to not block other cars. I think that request was not rude. But she told me I should pay RMB 50 (about USD 8) as a “deposit” (as far as I know, even for a new card of such type, it’s not above RMB 20 or even cheaper). Although I was unhappy with that, I paid for the “deposit”. Finally, I found the card in my car. But to my surprise, your staff refused to acknowledge she has received the ticket and required me to pay the fee for parking.

I was angry about that. But after minutes of argument, your staff began abusing with dirty words (including words describing female’s genital). My husband then came and pushed her. Then other staffs of yours (or someone hired by your local company) came but they showed no willing to condemn her behavior.

I cannot believe, even now, that thing could happen in Carrefour.

Unless I receive a formal and written apology, I will never go to Carrefour again and will tell everyone I know about that experience.

My contact, [protected]@gmail.com.

Please forgive me I will also post this message to your globe sites in addition to China.

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delay in delivery

Dear Carrefour,

I bought a refrigerator & a washing machine on Tuesday the 19th of October 2010, I was told that my staff will be delivered maximum by Monday the 25th of October 2010, Nothing arrived and I called Carrefour customer care to set a complain and I was given a new date for arrival by maximum Wednesday the 27th of October 2010, today is Thursday the 28th October 2010 and still not even a single phone call and when I called the customer care I was informed that in 24 hours someone will call to set a new date for my things arrival, please assist with this issue.

The details for Carrefour branch: Carrefour, Maadi, Cairo, Egypt
Code # of the things I bought: 0024507, 0024508
My details: Mohamed Sherif Amin El-Khoraiby, Tel#: +[protected]

service

Dear Sir/Madam

Today being the 28th October 2010, I am absolutely distraught and angry. I have been living in Suzhou China for just over 6 years and shopping at your store quite regularly. I usually spend between 4, 000 and 6, 000 yuan a month.
Today was the last straw;
Firstly, I was told that you don't have mayonnaise, salad dressing or cereal. After walking around for half an hour I found them.
Secondly, some of your milk, orange juice, and yogurt were out of date. When I told the attendants, they left it there and let other customers buy it. (because they don't check the date)
Thirdly, when I got to the checkout counter, I was told that I could not buy any of the plastic bags, because they didn't have any and that I had to spend 4.5 yuan instead of just .5 yuan. Now I had a lot of shopping, and to spend 9 yuan instead of 1 yuan, is just not cool. This is not about the money; it’s about the principal and being told what I had to do.
Lastly, I then went to the information counter to make a complaint, where the girl then told me that she could not do anything about it. I then asked for the manager. She called him and I think he got scared, because he did not want to come and talk to me.
I am a customer and expect to be treated with respect. To be treated in such a manner is unforgiveable.
I am expecting a quick response or I will be forced to take this matter further.
Regards
Dhyan White
[protected]@hotmail.com
Mob: [protected]

faulty nokia x2 sold

I purchased Nokia X2 from Carrefour Avenues Kuwait yesterday 22 Sept 2010 at 11:00 pm and once I reached home I opened the carton and inserted the simcard, it stopped reading sim card within an hour. It was already mid-night so I took the phone today 23 Sept 2010 after returning from the work. The customer service instead of replacing the faulty piece just collected the phone and gave service order and asked to call later to know my fate. This is a real pain as I had to take out time and pay for taxi and still wait for days and the mercy of customer service for no fault of mine.
I dont know if anybody should ever return to such sales center.

price for deli

I recently sent a complain letter to carrefour marinopoulos supermarket (Greece) , it has been over a week now and they didn't even bother to write back. I had purchased 10 slices of deli turkey from their fresh cut cold cut section and was in shock to see how much I paid.. .3, 89 euro!!! That is ridicioules!!! I felt cause I was a foreigner that the locals think I would be to stupid to release that someone (From their employee) is taking a few more slices and even if that is not the case the price is way too much! Carrefour seems not to care for customer service since they didn't respond to my email. I am very disappointed that maor international companies have such irrilabile and dishonest employees in their supermarkets and in their offices in countries such as greece!

  • Ja
    Jaimealejandro May 17, 2010

    My experience with Carrefour (Santander, Cantabria, Spain) involved an aggressive young security guard who man-handled me back into the store after I inadvertently walked through the emergency exit alongside our check-out aisle in order to collect some carrier bags from the car. He demanded proof of my ID and had me searched. When I called my friend to collect his car keys and retrieve my bag he proceeded to push me against an iron barrier which cut two fingers on my left hand. When I protested that I would report him for assault he then decided to falsely accuse me of spitting at him and asked me who I thought I was speaking to him so in HIS country (Spain), the whole time referring to me as "chaval" which means "kid." He was 19 if he was a day, I am 53 and have been spending one to two hundred Euros a week at that supermarket for some years (bigger fool me!), only to be treated like a common criminal simply for walking through an open exit, not a cent more they can be assured. When I demanded that the police be called after being forced to listen to fifteen minutes of his xenophobic claptrap he finally returned my proof of identity and told us to leave (a friend had joined me) shouting after me that if I wanted to live in HIS country I should learn how to behave. An arrogance I have only seen surpassed by Neo-Nazi thugs on TV. Looking at the numerous reports of customer abuse: refusing refunds for worthless goods bought in good faith; refusing to give names of incompetent and rude staff; refusing to allow disgruntled customers to speak to a superior or if on a rare occasion getting to see a manager perfunctorily being told that nothing can be done; ignoring letters, phone calls and emails, just to name a few, one can only conclude that it is the deliberate policy of the Carrefour group to treat their paying customers with abject contempt.

    0 Votes
  • Di
    Dicky Chau Jun 16, 2010

    That was happening in this morning. When I was shopping in the Carrefour Shilong store, I am looking for clothes in the Jeanswest area inside the store. Jeanswest is the cooperation partner of Carrefour China. Most of the Carrefour store has Jeanswest area and Jeanswest has their own sales at the area to handle their job. That was happened by a customer taken a Carrefour trousers to the Carrefour staff want to modify the length of it. There is no any sewing staff of Carrefour on duty on this morning. That management guy just took the trousers to the Jeanswest staff and order her to modify it. Jeanswest staff don’t have to offend any service other than Jeanswest products. The Carrefour guy just shouted on the girl(Jeanswest staff) and said that he would ask the security to pick her out of the store if she don’t help on this. That is ludicrous! This is not that girl’s business but that guy just abuse his power and shout on her. Can you imagine a big guy just shouting on a girl in a public area? What do you think the feeling of that girl?

    0 Votes

refuse to replace or refund

I have bought a vacuun cleaner few days ago from Carrefour at Amman/Jordan. The sales department assured upon purchase that I am entitled to replace the item orask for refund in a week's time from date of purchase. The machine for some reason didn't work properly and was shutting down every few minutes. I asked the customer care at carrefour to replace it, they simply refused, and denied that they made such a promise. I tried to contact the upper management of Carrefour in Amman but to no avail . Then I had to buy another vacuum cleaner from another dealer.
If anybody is interested to follow up this issue with me my contact details are:
ghassan.[protected]@gmail.com
Mobile: +[protected]

refuse to replace or refund

baby in injury

I hate carrefour, my baby is in deep injury when shopping cart was side-turn. i found the shopping cart only has 3 wheels. he lost 2 teeth, my wife and me must to hospital everyday and my heart is broken. when we back to carrefour, the carrefour let me write a letter to describe the process and take the picture for my baby. then they they give us a call and tell us they are power and we are little if we sue at the law.then they disappears. I am so angry, i know carrefour is hooligans,i want give them a chance to let them prove they are not. acturally, they are. yes, they always are. i do not need they pay for something. i just hate this company, i wish this company can close ASAP.

  • Bo
    bogus dude Apr 08, 2010

    you're in china mate.

    yours is a sad story, i want to tell you what i feel but I better not. don't let it go.

    0 Votes

consumer fraud

I bought an air-conditioning at Carrefour supermarket on October 1st, 2009. The manager told me they would deliver the machine to my house the next day. But ten days has passed, they haven't delivered my product to me. I went there for explanation and solution on October 8th. They said they had financial issues with the supplier of the machine and suggested I return the product.
They knew they had no such product, but they sold it to me. I feel be cheated.

  • Ma
    madgreek Nov 30, 2009

    I ordered couches in greece on oct 19th one three person and a two person as a bonus and havent received them yet. They havent bothered to call to update status so i am calling every day and getting excuses about Bulgaria, Strikes, I dont know.. etc etc. Since they may not show up until christmas i hope they come with a bow on them.. if they come at all in the meantime i am sitting on the floor in my new apartment... they have no answers, wont connect me to managers, no customer service and no brains!

    0 Votes

buying aircon unit

Dear Sir,

I would Like to submit a complaint to the owners of carrefour outlet store in Bali Indonesia.

On the October18 2008 I bought 2 LG air conditioners 3/4 HP. They promised to install both units in 1week. They asked for full payment so I thought I could trust such a replicable company as Carrefour. I was wrong. I called after two weeks and they said sorry it has not arrived yet and kept promising in just a few days more. Now 6 weeks have past and I still haven't recieved my AC units I asked to speak with a manager but was never confirmed that the one I actually spoke to was a manager.

He said sorry I will give you your money back or you can buy another unit. I bought the two AC units at a promotional price. They had nothing at the same price in LG.

I feel like they should of never accepted the money if they new they were out of stock. They screwed up but they want me to pay for it. I feel if they sold me something they don't have then they should exchange it for something comprible not make me pay more to recieve something I already paid for. The person I spoke to is Bpk Ahsar. He was very pleasant and wanted to help but it seemed like there was no effort at all to make this situation right.

I asked for a letter signed by a manager of Carrefour that if I wait 2 more weeks and still do not have AC units installed at my house that they would promise to give me 2 LG units that they do have at the store same 3/4hp but now more expensive. They refused to make a letter.

I feel that this transaction should really embarrass the owners of Carrefour. I really hope that someone could help me to get my 2 AC units that I already paid for. I felt that this kind of thing of course would happen in one of the other shops here in Bali but the reason I shop at Carrefour and have been since this store opened is so that something like this would not happen. So here I am 1 1/2 months later. Still no AC units. Thanks For that Carrefour

Sincerly

Daniel

My reciept No. 58640

  • Mo
    mooncat77 Jan 28, 2009

    You are not the only one who faced this problem - my husband's office also faced a similar situation, buying a few aircon units from Carrefour at promotional price, with promise of delivery in two weeks once the stock arrives. The deadline came and went, no delivery of stock, so the office calls up Carrefour and they were told the same thing - sorry no more stock, if you want have other models but at higher price. As they did not want to wait longer, they bought the higher priced units.

    Sounds like it is a ploy to get you in a corner so that eventually you have to buy the higher priced units.

    In a separate case that occured in February 2008, after an unpleasant incident with the staff at the technology section, I wrote a complain on one of the feedback forms provided at the outlet. Same thing - even though I asked for the Store Manager, the staff who spoke to me refused to confirm if he was the SM or not. I asked for a follow-up for what happened, even leaving my telephone number and email, but as you can already guess, I did not receive any follow up at all.

    0 Votes
  • Mo
    Mostafa Sabry Apr 26, 2014

    I bought a laptop from Carrefour (mall of the emirates branch in Dubai) on the 7th of April 2014 and I subsequently travelled out of the UAE. When I came back on the 15th of April 2014, I wanted to return the laptop for a private reason (sealed in its cartoon) and then I went to the nearest branch to my home which was Marina mall in Abu Dhabi and they told me that they couldn’t return it
    in their branch as there was 7 days only to return, however, they said that I can go to the same branch from which I bought the laptop and the manager would accept to return it.

    I went to the mall of the emirates branch on 24th of April 2014 to talk to the manager but the guy at the counter asked me to wait until he brings him to me. I waited for half an hour asking for the manager and then the guy at counter went to him again and he came back with a message that the manager will not approve the return and I can go to make a complaint to whoever I want like the police, the economic Dept in Dubai.

    My question to Carrefour now, is this the way you want your managers communicate with your customers and I am really sorry that I dealt with you one day.

    0 Votes
  • Ju
    Julia W uk Jul 27, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I did a lot of shopping in Carrefour at Cite Europe and they charged me for twelve bottles of wine when I only bought two. I emailed them on the day because I thought their stock control would prove what I said, but I have had no response from them despite sending them seven emails. They have completely ignored me. I have also emailed the central Carrefour email address and have received only acknowledgements despite emailing them four times. What do you have to do to get a response?

    0 Votes
  • i bought a lenovo laptop worth of 2700 aed..for me it s huge amount...so the problem is i have seen a damage at the speakers i don't know how is that happen with in 1 day..i bought it on 2nd of sep night 9 pm next morning i saw the damage on it..so i went to the store to show them they saw it they replaced it in a mean time the guy who actually gave me on 2nd sep he was der so i started explain him the story of a damage...after tat he came and check the new piece and supervisor came they spoke to each other and then he came to me and said that TAKE YOUR OLD LAPTOP AND GO..i was surprised and then i said wt happen wt is the problem he said they yesterday when we gave you the piece it is OK so now we are not going to replace this one..k tats OK..bt the situation tat he s trying to tell me is very very bad behavior..and suddenly he said that u r always come here to exchange the phones ..you can see that wt purpose i am there and wt they are talking about is tat acceptable..and one more thing before that a bought a tablet from careefour i got a problem with battery i told them about that they k bring it we will see it and we will exchange...so there was a problem so i ask them for exchange rite otherwise y i will ask them about tat...so i started shouting at them...seriously tat is first moment in my life i feel shame on me..why this people they dont care about a customer..after tat i met the gm of carrefour he saying apologies .they said give us a time we will get back to u by 4pm...nothing no calls no response..he is in a good position he should know minimum responsible...so i went back to them ask i started asking about my problem..k so one more person a new manager he came and giving me the same piece..i said k bur where is the guy who actually talk to me..and suddenly one more guy he is the controller of a store he came he s saying apologies why why they are doing it..and why they are trying to convience me.why they are not understanding wat im try to tell them...its all bull ###...i will never ever go to carrefour again...2700 laptop my salary is 3000 u can think abt it how much they are importent to me...and they are saying tat they will gve me gift why why...

    0 Votes
  • Aj
    AJAY BHUWALKA Jul 27, 2016

    WE BOUGHT IN BULK 12 AIRCONDITIONERS FROM CARREFOUR STORE LOCATED AT VKIA AREA JAIPUR INDIA.
    AS A PART OF THE BULK DEAL WE WERE PROMISED BY THE STORE MANAGER A DISCOUNT VOUCHER OF 2.5% WOULD BE ISSUED ON OUR PURCHASE.
    AFTER THE PURCHASE I WENT TWICE TO THE STORE FOR THE CREDIT VOUCHER BUT THE SAME WAS NOT ISSUED AND ON THE LAST VISIT ON 22 nd JUNE THE STORE MANAGER JUST REFUSED TO ISSUE THE VOUCHER AND TALKED WITH US IN VERY ABUSIVE AND INSULTING MANNER.
    ITS REALLY ASTONISHING FOR A GROUP LIKE CAREEFOUR TO ACT IN SUCH A WAY AND CHEATING CUSTOMERS TO SELL THEIR PRODUCTS

    0 Votes
  • Sa
    sajit88 Jul 27, 2016
    This comment was posted by
    a verified customer
    Verified customer

    first analyze where the damage happened before buying or after buying, if you r very sure b4 buying complain to the manager abd inform him how important 2700 is to you, if do not agree make a complaint to the consumer tribunal court

    0 Votes

products

Dear sir I applied to your bank for credit cardss but till now no sales agent has called up Can you...

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