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1.1 170 Reviews

Gillette Complaints Summary

5 Resolved
164 Unresolved
Our verdict: If considering services from Gillette with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Gillette reviews & complaints 170

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3:55 am EDT
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Gillette Useless item

The Gillette Labs Razor Travel case kit. It is totally useless, for two reasons:

1. With a new blade, the Labs razor feels less sharp and smooth than an ordinary Fusion blade used 15-20 times (just tested this morning).

2. The Labs kit is a big plastic box with a heavy foot for the razor inside (presumably to be used in the hotel rooms bathroom?). Both size and weight makes the kit useless for travels.

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11:45 am EDT
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Gillette Gillette Pro Shave Gel

So first of all this is more of a suggestion than a complaint because I really like the product. The problem is if elderly like myself with any kind of arturitis problem in the area of hands, thumb, or fingers it is almost impossible to despense the gel without placing the container on a flat surface or at least a hard surface such as the edge of the sink and kind of use two hands to push the despensing button. The Gillette Pro Container is the only product that has this issue, all other gel shave containers work fine. So even though I loved the product I wouldn’t buy again because of this problem. sThe despensing mechanism needs to be improved to satisfy those of us Who have reached their older years. Thanks for listening. Love the product.

Phil Bill

1 Leslie Drive

Goffstown, NH 03044

[protected]

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4:08 am EDT

Gillette Gillette Labs Heated Razor

Hi. On the 26th June 2023 (Bank Reference Northwich VIS) I purchased a Gillette Labs Heated Mens Razor for my son. Some six weeks later he noticed a number of cuts / scratches appearing during use. On looking further it appeared that a strand of wire had protruded through the head of the razor which was causing the problem. I managed to cut the strand, with a pair of stout wire cutters, and he has continued to use it with no further ill effects and the heating transfer is still in operation. However it is not the kind of thing expected from a product of Gillette

Desired outcome: Replacement

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3:36 pm EDT
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Gillette Gillette Clinical deoderant

I bought a brand new container of Gillette Clinical Deodorant last week at a local Publix. I have been using Gillette Clinical for some time. When I first used the new container on Friday, 8/18, it would not allow me to turn the applicator dial easily After a few tries, it essentially exploded with the part (small holes) on the top popping off and a rather large amount of the product exiting the main container body. The applicator is now inoperable. I will happly exchange this one for one that works. Send me the postage.

Desired outcome: Exchange for new applicator.

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8:14 am EDT

Gillette Satin care sensitive skin ladues shave gel with aloe vera

After shaving my legs in the shower yesterday I heard a hissing noise. I lifted the shave gel can up to my ear and the noise was coming from the spray outlet of the can. I have only used this gel a couple if times and now all the gas has leaked from the can and it is no longer functional. Fortunately I quickly moved the can away from my face in order that I did not inhale any of the gas. As you can see from the photo there is nothing coming out of the tin with the button pressed firmly down.

Desired outcome: A voucher for a replacement can please

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10:08 am EDT
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Gillette Gillette Labs quick rinse shaving foam

I purchased this product, considerably more expensive than the standard Gillette shaving foam I normally use, to try it, and found it better, however the foam started ok, but then turned to a real liquid instead of foam, however much I shook it etc, what has gone wrong ?

It was purchased in Morrisons in the UK about 4 weeks ago.

240 ml 3 '319' in a box, no other numbers etc,

the receipt for it has been disposed of, I don't expect to keep receipts for 'everyday' items unless they have a warranty

Desired outcome: I would like a replacement or be recompensed

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8:26 pm EDT
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Gillette Gillette products at Walmart

I went Shopping at the walmart located at

360 Harbison Blvd, Columbia, SC 29212

Walmart Supercenter #1164

for Gillette razors and Gillette products and this store has most Gillette products locked up in a glass case and you CANT get anyone to open it.

I contacted the manager of the store and they couldn’t locate the key and after 30 minutes they still couldn’t find the key. I went back 2 weeks later and guess what they still couldn’t find the key, I went back a week later and attempted a 3rd time to ask someone at walmart to open the locked glass case to purchase Gillette products and still they couldn’t locate the key. So I went to another walmart super center 15 minutes away in a town over in Lexington sc and they had the same problem they couldn’t locate the key to the glass case.

Gillette has to be loosing lots of money. I finally just switched razor brands and I now order my razors online. I’m very curious if Gillette is only using these locked cases as advertisement instead of selling their products or is the store managers of these 2 Walmarts worthless ?

Desired outcome: I would definitely hold the store managers responsible at Walmart as this problem has been ongoing for a minimum of 3 weeks that I know of and has probably been going on much longer.

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12:43 am EDT
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Gillette Public care for down there!

Your down there care commercials are definitely not what my kids or any of us need to be subjected too. Are you trying to prime the next generation for your profits ?

Obviously a new market but can't you leave it to when kids and selective adults shouldn't be subjected to your offensive commercials. Can you have respect for those that are disgusted by yourcommercials at inappropriate times?

Put the dollar signs away and give us a choice and don't say don't watch, I wouldn't if you would quit assaulting us with your offensive commercials that get repeated twice in one commercial. I used to respect Gillette now I have nothing but discust for your decision as a company. Many people feel that way especially those with young children. Think about changing your marketing it would be so appreciated.

Desired outcome: Change your commercials and target adults not children.

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2:20 am EST
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Gillette new shaving foam can dispenser

Just purchased a can of your shaving foam that I have been buying for years and discovered you have altered the dispenser on the top of the can which seems impossible to use and does not dispense the foam. After much struggling to try and work out how to operate it foam ended up all over the bathroom mirror rather then in the palm of my hand.

Will not be struggling anymore and with reluctance will be changing to a different brand.

There is an old saying "If it ain't broke, don't fix it"

Desired outcome: Change back to an easier simple dispenser.

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10:26 pm EST
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Gillette Pro glide refill cartridge package of 8

12/1/22 I purchased a refill cartridge for my Gillette Pro Glide Razor. The refill Cartridges were not as good as what came with the original razor. The refill razor cartridges were dull and did not last as long as the original cartridge that came with the razor.

I was disappointed with this because the refill cartridges are expensive, and I purchased them because the original cartridge in the original razor worked so well and gave me a smooth shave.

Desired outcome: I would like a coupon to replace my dull Gillette Pro Glide Cartridges I purchased. I also suggest better quality assurance control in reference to the sharpness of the razors in the refill cartridges.

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12:21 pm EST
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Gillette Gillette Fusion Blades

I am wondering what happened to your Gillette Fusion blades. I have been using them for years. Probably sense they first came out. They gave me a wonderful shave. Now I have bought 3 four blade cartridges and 2 that I can't use because they are so dull that they want to pull my whiskers out instead of cutting them. The 3rd one cuts, but I have discarded blades that were sharper than these are. I'm afraid to buy another one as I could be throwing good money after bad. If this is the quality these blades are going to be I guess I'll just have to change to another brand.

Desired outcome: I would like to have the 3 cartridges replaced and see if they are of any better quality.

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8:40 am EST
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Gillette Gillette fusion razor blades

Hi i purchased four new fusion razor blades which are not good quality i have used Gillette blades my whole life now seventy five, The blades have a code which is 217 4B C80 B33 I bought the razor a while ago and the blades were included but since used them purchased new one's that are poor quality and cannot get a good shave i would like this resolved as Gillette blades to me are the best.

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5:53 pm EST
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Gillette Gillette fusion 5 4 cartridges 2 packages

I bought two packages of 4 cartridges for the Gillette fusion5 since we own 3 for our family and usually one blade last awhile this time the blades where dull and cut our body parts my name is Kevin machado I purchased them at Walmart on old forest road in Lynchburg Virginia on November 21st 2022,I've never had any issues or complaints before I love your products usually but not this time

Desired outcome: Please refund me for the same of 2 packages of 4 cartridges for power Gillette Fusion 5 blades

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5:07 pm EST
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Gillette Mach 3 razor blades

Imagine my dismay when, after spending over $30 CAD on an 8 pack of blades, I open the package and find out that they don't fit my Gillette handle! Unreturnable because of the opened package.

I think that it is reprehensible, bordering on usury, that your company can sell replacement packages that don't fit other Gillette handles.

The handle that I have is for the double blade product of which there were none in the store where I made my purchase. I assumed that as they were both Gillette products that they would match. I understand the concept of "buyer beware" but one would think that a company the size of yours, let alone the cost of blades, would be more customer friendly. Instead, you obviously don't care.

I am a 71-year-old retiree living on my government pensions and the cost of living is tough enough let alone being ripped off by a major corporation.

Desired outcome: A handle supplied by Gillette that is suitable for Mach 3.

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5:07 pm EDT

Gillette Fomey mens shave cream

Gillette Foamy Classic Shave Foam for Men,...

$9.49

Gillette Foamy Classic Shave Foam for Men,...

4.6 5420 reviews

Shop now

Whoever pulled this stupid move of Changing a 100-year-old formula needs to go back and see what happened to Coke when they just took it off the market - no one changes an Icon smell that has been in existence for 80 years - dumb move, bring Regular Original Back now.

Mike Feimer

Desired outcome: complained 2 weeks ago no answer

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10:07 am EDT

Gillette Regular Regular shave cream replacing Regular Original

This move to what you think the public wants: rates right up there with Coke changing to the New Coke. 55 years ago, my father introduced me to the Original Gillett shave cream, and I have used it ever since. A wonderful man's scent leaves your face smooth and soft with a hint of that wonderful scent all day long.

How disappointed can one be picking up what I thought was the Original scent can of shave cream and smearing the Regular Regular cream on my face? This is one of the worst-smelling shave cream scents I have ever been exposed to.

Let me guess - some MBA 4-eyed F___ came up with this idea. Someone that has no idea what it takes to build multiple generations of consistency and reliability into a Brand like Gillette = good God, I remember the ads for Boxing back in the 50s and 60s all sponsored by Gillette, What a disappointment I really thought you guys know what you had - Apparently Not - now I have to find a replacement.

Desired outcome: Change back to Regular Original, or I will not buy your products again. There are a lot of blade companies - only one Original scent Gillette - not anymore.Respond to : Mike Feimer - [protected]@aol.com

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7:11 am EDT
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Gillette Mach 3 razor blades

Dear Sir/Madam:

Have been a very pleased user of the Mach 3 razor/blades for years: However, have purchased three different sets of blades, in the last

few weeks, theses blades are horrible. Feel like old, old used blades: Besides tearing up my skin, have to go over again with an electric razor. What has changed? The Mach 3 used to be, (in my opinion) the best razor ever.

The first package I bought was from CVS< second from Dollar general, then, a box on Amazon: these I believe were made in Asia somewhere, but thought, what the heck, can't be any worse than what I have already purchased, May was well shave with a dull knife:

Not looking for free blades or anything like that: but these are not the quality I have enjoyed all these years from Gillette.

Something must have gone wrong in quality control, terrible, terrible.

Desired outcome: Company would check quality control

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4:06 pm EDT
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Gillette Gillette Foamy Regular

New scent is discusting! I have used this product for thirty plus years and now I must find a new one. Most companies add a product, they don't destroy an established product. I was in retail management for over fifty years, I don't understand this move at all. You might want to look into those responsible & review their credits. I thought I'd give my view before moving on to another product.

Respectfully,

Gene Bond

[protected]@aol.com

Desired outcome: Keep manufacturing the original Gillette Foamy Regular & rename the new scent, but not as Regular.

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12:16 am EDT
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Gillette Pubic hair commercial

As of today my family and I will not be allowing a penny of our hard earned money to go to Gillette, a company who thinks it’s appropriate to have a commercial on Tubi during prime time television about such a private matter as pubic hair. I have small children, this is far from age appropriate and seems like just another step to desensitize them to the disgust that this country is trying pass as normal. This commercial should be removed from the air completely. There is no need for it, all it has done is made me despise this company.

Desired outcome: Remove pubic hair commercial immediately and apologize to all families with young children who you have taken away the parents rights to teach such matters to them at an age appropriate time.

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3:21 pm EDT

Gillette regular foamy shave cream

I have been using the regular shave cream since the 1970s and have never

had a issue with the product. Now there is a chemical smell to the product that is very unpleasant. This product used to be orderless more or less and now is not.

It smells like the sensitive skin product. Do you think I might have bought a mislabeled product? If not I will not be using your product anymore. Michael

Desired outcome: Original unscented foamy shave cream

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TheldrakisCS
TheldrakisCS
, US
Jul 14, 2022 4:13 pm EDT
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you might have bought a mislabeled or tampered can. altho most companies change the formula after a while to make it better. sometimes they change the labels colors and layout to better fit a new look. you might have bought the one that looked like it was the regular can but may have been another product.

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Gillette contacts

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