Value Village / Savers Logo

Value Village / Savers

Having problems with Value Village / Savers?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Value Village / Savers Customer Service Contacts

11400 S.E. 6th Street, Suite 220
Bellevue, Washington
United States - 98004
Mailing Address
P.O. Box 808, Bellevue, WA 98009 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Value Village / Savers Customer Service. Initial Value Village / Savers complaints should be directed to their team directly. You can find contact details for Value Village / Savers above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Value Village / Savers. Discuss the issues you have had with Value Village / Savers and work with their customer service team to find a resolution.

Value Village / Savers Complaints & Reviews

Value Village / SaversRequest for ROE

I filed for a claim that went through Service Canada a few months ago, maybe around November, and once it started getting processed Service Canada told me that they couldnt proceed with my application beacuse my record of employment wasnt there. This was odd since I hadn't been with the company since July so they should have had ample time to submit my ROE. So I contacted their HR (what they call Peoples Services) and told them the issue and they said they already submitted it. My Record of Employment continued to not be in the system and I both called and emailed about the issue and they either would said it's already been submitted so theres no issue, ot that they would look into it. Eventually I couldnt even get into contact with anyone because my emails would go unanswered and I couldnt get through to someone when I called HR again. Service Canada had me explain the situation to them, and said that they would take over contacting Value Village to get my ROE. After a few weeks, I was informed by the woman working on my claim at Service Canada that Value Village still hadn't submitted it and would not give her a straight answer about the issue when talking to her. I am stuck, I tried to send a complaint about it to Customer Care and they redirected me back to People Services, which is the department ignoring my emails and calls and claiming they submitted by ROE when both me and Service Canada can see it hasnt been submitted. This whole thing has caused me great stress, and I just want them at this point to be held accountable for not doing something I assumed they were required to do.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Value Village / SaversRacism against First Nation

    I'm patrick west love shopping at the value village in Kamloops BC
    I shop there all the time and keep having problems with the
    Store manager
    She always gives me bad looks, snarled at me last time I asked a question and she walked away from me with out helping me had to wait 10 min before one of the store workers would even attempt to walk to the display counter

    And again today I was in there shopping with my 2 sons had over $100 worth of clothing & toys & movies I was going to buy but the store manager had who was working at a till farthest from me noticed I was in line waiting she then put a closed sign up
    There was a big line of people inline waiting

    Only the one worker Working at the time as the store manager would not help one of us waiting inline
    5 min later the store manager finally calls for a cashier to help the line of people witch the person called to help would not rush or even attempt to hurry and help with the line of people waiting
    Meanwhile the store manager is just standing there glaring at me for no reason I'm not sure why she hates me this why I'm filing a racist complaint against the store manage
    I am disgusted with the store service
    Especially the rude and vulgar bad looks from the manager

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Value Village / SaversTwo price tags on item. Refused to sell it to me for lower price.

      Bought an item today at VV. Didn't see there were two tags on it. Actually did not see even one. Advised cashier I didn't see a tag. She says it's $24.99. I said " really", I bought the same item 10 days ago for $6.99. Since I get the senior discount, I bought it anyway. I take it home and then I see the second tag on it at $7.99. I take a screen shot of it and return to the store. Tell the casier/supervisor. She says: oh, that's probably from the other one you bought. I said no, do I have to bring it in for you to see it? She says, yes. It's an awkward item so not easy to carry. I bring it in and she says I don't know how that cheaper tag got on there. It's the higher price and said she herself had priced it so she knows. I said that she has to give it to me for the lower price. She says " No, I don't " and shows me an unofficial looking piece of paper that says VV can sell it to me at the price they choose. It has been my experience in other stores if an item is double price tagged, they would honor the lower price. I guess VV does not do the honorable thing. I am a 5 day a week thrift shopper at our three thrift stores. I drop my donations at VV, as I live five blocks from the store but after being treated with such disrespect, I will be donation to the Mission Thrift store. I am currently gathering items to donate this Thursday. I dealt with Bonnie and she was lacking in customer 1st service skills.

      Two price tags on item. Refused to sell it to me for lower price.
      Two price tags on item. Refused to sell it to me for lower price.

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Nov 16, 2020

        Value Village / Savers — Horrible employee, shameless overcharging, not company policy

        Twice I went to the Store in Victoria BC on Store Street, and 2 out of 10 pieces of the clothing I picked for...


        Value Village / SaversManagement

        I'm a regular customer, I really think it's unprofessional the way the Manager Simone talk to manager's l and to his employees. I over heard him saying that employees are not aloud to warm up there food little early. This how your General Manager talk to his Employees and Manager. It's like going back to salvey day. I bet they don't get paid enough to be treated that way. On top that y'all have the store open doing this Covuid-19. Y'all don't give a damn about the employees. Will close it and give paid them while they are out

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free
          Jan 23, 2020

          Value Village / Savers — staff managers

          I had my brand new baby he was 2weeks old and I thought to go shopping for him at value village I shop here...

          Dec 05, 2019

          Value Village / Savers — worked at this store and was treated horribly

          To whom it may concern, I'd like to formally complain about the management at one of your Value...

          Oct 31, 2019

          Value Village / Savers — exchanging

          Dear sir or madam, I bought it on sunday 27 october 2019, cost 27.99 plus tax and witch broom with 3.99 $...


          Value Village / Savers[protected]@mail. ru

          Dear Sir / Madame.
          I turn to you with the request for help.

          I and my wife we are clients of the " Value Village Store " for a long time. We are donating a very large number of items. On the street where we live, our neighbors know that every used item has to be donated to
          the " Value Village Store ".

          We live close to the " Value Village Store " in Newmarket
          (130 Davis Dr. Newmarket, ON L3Y 2N1. ) We have met many friends in this store.

          Recently, the store had changed . The management, without any consultation with the clients had decided to install the metal post on
          the " shopping card ". This installation was done in order to prevent
          the " shopping card " to be taken out.

          Few days ago we ( I and my wife ) had made visit to the " Value Village Store " in Newmarket. To our absolute surprise after payment we could not take the " shopping card " out to the car. We have purchased large number of items. 4 large shopping bags were full with the different products. I am disable and me and my wife were forced to take these shopping bags in our hands and stepped out from the store toward our car. I was shocked that the basic attribute of shopping i.e. the " shopping card "was denied from us. After all this trip to the car my wife had to be taken to the hospital with the pain in her arm.

          Our friends are shocked as well. It is unacceptable to make this kind of decision without to think about as - disable pensioners! One of the clients of " Value Village Store " with whom we have become friends, Michael, told me that he left the store without anything ( no purchases ) because for him was just impossible to bring to the car without
          the " shopping card " all these items that he wanted to purchase.

          More than 67 % of the clients of the " Value Village Store " are pensioners. For them the inability to use the " shopping card " is a hardship which they do not deserved . What was the reason for this decision i.e. to prevent to take the " shopping card " out of the store? What the pensioners will do? Some times the disable clients are using the " shopping card " as a support at the time walk toward the car.

          As well I would like to get compensation from the store for the injury that my wife had sustained as a result of inability to use the " shopping card ". In addition we would like to reverse the decision to install the metal poles on the " shopping card ".

          In order to help you Sir/Madame to conduct the requested above investigation, we, disable and pensioners- clients of the " Value Village Store " in Newmarket can start the signing process in the social media : the poll against the policy of the mentioned above store that directed against disable and old Citizens.

          Thank you.

          Waiting for your response.

          Please, send your response to this e-mailing address : [protected] ONLY.

          P.S. :
          1. As well I am asking for your suggestions regarding the compensation
          ( see the appropriate paragraph above ).
          2. Please, confirm this communication.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Value Village / Saversexchange complaint

            Dear Sir/Madam,

            I am one of your regular customer visiting Value Village closest to my residence at 45, Woodbine Downs Blvd, Etobicoke.
            I had to write to you to bring it to your attention the problem I faced yesterday, Sep. 19, 2019 in exchanging item. The item was Wireless Keyboard together with Mouse priced at $6.99 that I bought from your another location at 2975 Bovaird Drive East, Brampton on Sep.13, 2019 . I had to exchange it as I saw the Mouse attached to it was not working. So I went to Woodbine Downs Blvd for an exchange. But to my dismay the Manager by the name of Mr. Azam refused to exchange it saying the items can only be verified by the store from where I brought it and asked me to take it to the same location for exchange. I had to tell him that in my 2 years of visits to the store it never happened that the items that are exchangeable refused for exchange. So this is something weird that I am hearing from him. For your information the store at Bovaird Drive is far from my residence. There I go rarely to drop my Wife for work.

            My question is why your customers has to go though such hassles and problems by your inexperienced Managers or the people you put them in authority who don't know the exchange policy?

            Could you please look into the matter and Train your Managers so that they don't harass your customers.

            Thank you,

            Jeevan Karkera

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              Aug 27, 2019

              Value Village / Savers — the production manager of merivale branch

              I am shopping in the store, amd everytime i shop there Nina who is the Production Manager of that branch...

              Aug 16, 2019

              Value Village / Savers — ontario area supervisor

              Our store in Waterdown was visited by the head of value village ontario. I cannot remember his name but I'm...

              Jul 15, 2019

              Value Village / Savers — the customer service by manager dee and anthony

              To Whom This May Concern; I am very sadden by the service that was received by both managers on Thursday...

              Value Village / Saversno ac!

              I am an employee at Value Village savers in Brooklyn Park Maryland there has been no Air conditioning for at least a year and it is 90° outside and 130° inside there have been a lot of complaints and nothing has been fixed its very hot and people are getting sick from the heat just being inside of the building and it's not comfortable for us employees to be working in this environment

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                Jun 03, 2019

                Value Village / Savers — cashier/“manager”/price changing/price gouging

                On Thursday, May 30, 2019 at approximately 10:50am I was checking out. I had filled my cart with all of the...

                Apr 15, 2019

                Value Village / Savers — unethical behavior at 924 queen street east toronto m4m1j5

                Bought April 9, 2019, 11.23 am. - exchange attempt on April 14, 2019, at 12: 15 am, Sunday. Denied exchange...

                Jan 03, 2019

                Value Village / Savers — service

                I was embarrassed and kicked out of the store today because tags were missing on some clothes I had tried on...


                Value Village / Savers — price of used everything

                As I am an avid customer of the Value Village near Danforth and Woodbine in Toronto Ontario Canada I am very...


                Value Village / Savers — managerial bullying

                On numerous occassions myself and other employees have approached our manager as we were instructed to when...


                Value Village / Savers — a situation with employee

                Hello my name is Paige Anderson I visited the store for my second time in two days last night prior to that I...

                IN THE NEWS

                Unhappy consumers gather online at and have already logged thousands of complaints.
                If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                A consumer site aimed at exposing unethical companies and business practices.
                ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                You'll definitely get some directions on how customer service can best solve your problem.
                Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.